Customer Reviews for U-Haul Storage of Santa Clara

I was NOT happy to hear there was no truck available less than 24 hours before the pick up time.

When I submitted my order, the website was constantly reinforcing the fact that you should order an additional uBox if you weren't sure if you needed it. I followed the directions and ordered a second uBox. When I didn't need the second one, instead of taking 1 uBox off of my order, it was automatically entered in as a new quote. Of course, by this time, the price of shipping had gone up about $1000. I had to spend more than an hour on the phone with corporate to get this sorted out. This location was also late dropping off my uBox. When I called the local store, I was transferred back and forth to different locations. After about 40 minutes of waiting, the lady on the phone (Amy I think her name was), was very rude to me when I asked for an ETA. It's very nerve wracking when you have flights scheduled and everything planned around your uBox schedule. Instead of empathizing with me, she told me to “go with the flow”. She started to tell me about how she had bad things happen to her recently and didn't get mad and instead just dealt with it, suggesting I do the same. This person does not belong in a customer facing role whatsoever. When it comes to the San Antonio location, it took me no less than 3 phone calls and a text to the general manager to get the uBox picked up. The general manager, Martin, instead of taking responsibility, tried to blame me for not picking up a call from an unknown number. No voicemail. What about the 3 times I called to get it scheduled for pick up? How about you stop blaming the customer and do your job?

I've had previous great experience with U-haul. This location was just horrible. Got there at 6:15 am to pick up the 26 foot truck as my 3-person moving crew was ready to go at 7 am for a local move. This location screwed up on the remote key access to get my truck n I had to wait until 9 am to get the truck n pay the movers an extra $200 for their lost hours. This location not only did not take responsibility for the screw up, not offering any discount, but gave me a filthy truck

The automated mobile check-out experience was pathetic, and fail, and caused delays and switching vehicles, etc.

Quick. Easy. Painless. Thanks for the best storage experience in my life.

Lack of guarantee of equipment for a one way trip was confusing. I got an email after updating my reservation which just confirmed I had updated my reservation and didn't specify this lack of guarantee

I made an online reservation for a contactless pick-up. I was waiting for a verification code for the reservation and received it 2 days later. When checking in for my contactless pick up, I never received a code for a lockbox for the keys to my rental and I had to wait in line. Other than that, the couple of workers I interacted with were helpful. I called in to extend my rental a couple hours and didn't have any issues.

I have always rented from this facility multiple times in the 3-4 times a year. This is the first time I have had a terrible experience at check in and returning. First at check in they said my truck was in lane e it was not. I went back in after checking all the trucks. Told them it was not out there. They did not help me they just said it was. Found it way in the back off to the side with two other trucks that looked to be out of commission . The truck was very dirty. I went to my storage open the back there's was heap of used blankets -2 to be exact and a hand truck and a refrigerator rack. I call dallied the 800 number to tell them so I would not be charged for them.,then later when I was driving I kept hearing a noise I found empty beer cans under passenger seat. I was not happy I also noticed this truck had quite a bit of exhaust smell when driving more than it should have. I am now wandering if this truck was in the back because it had issues and needed servicing. Then when trying to put the gas back it kept spraying gas out . I tried another pump and did the same thing. When I picked it up it had 7/8 of a tank. I was able to get it to 2/4. I was trying to tell two people that I had an issue and they would not listen to me . Than the gut comes and tells me to goo I to gas station to fill it up. I told him I that is what I was trying to tell you. That ibgelt it was not safe for me to continue with the fueling of the truck. I asked to speak to manager and he just walked away. I tried getting another person to listen to me and nothing. I got frustrated and told them I would call the 800 number and let them know.

Uhaul ran out of Uboxes. They never called me to communicate this. They finally came a brought a box super late. Then they had issues picking it up and didn't communicate with that either. They picked it up a day late, which meant it shipped out late and arrived at the destination late. Overall the communication from Uhaul is absolutely terrible and caused lots of issues with my shipment. I will not be using them again. Not worth the money.

This site needs no improvement. It's close to a major freeway and local expressways, which helps get in and out. The people are knowledgeable and response. The equipment is in good condition, and I've never had problems.

My favorite place to rent for all of my truck needs.

The truck seemed to be a little rough, as if it did not have enough go power; would choke when gas peddle applied. Also, the front end alignment seemed to be alittle off, truck would go more to the right. Otherwise the customer service there was great. My other thing, is that I had previously reserved and then got a call 2 days before saying there wasn't a truck available for me (needed the 26ft); my order was cancelled. I then called back that day, got transfered and disconnected. After a lenghly call.Had to call a third time, and then find that my reservation did not have the unlimited miles (return to same location) or I would have reserved with the return to a closer location of my move. Thus paying the extra mileage. I called and the gal said someone would look into. Hoping this is still the case.

What I know you rent a equipment for 24 hrs and the put me for 7 hrs and the charger me for 2 period when I return my equipment in less then 12

DJ was excellent in checking us out.

The whole experience needs to improve! I had the worst experience with U-Haul as a whole. Customer service was not knowledgeable at all which led to a very stressful move which I was unable to complete. I didn't receive the trailer or unit that I was reserved for. I had to pay for a much bigger trailer even tho there was smaller ones available. I didn't get the free unit I was offered. I was hung up on, transferred without being told & when I. Was in the middle of telling the rep my issue like it wasn't his problem. I was told many things & none of them came about! The only things positive in this experience was Alex at this location & Lindsey at customer service. That's it. I have wrote to better business bureau & I will be writing to the ceo about this. Worst experience.

Great Service.. Continue to greet your customers with a SMILE during these challenging times. Thanks

😃

U-Haul Storage of Santa Clara has provided an awesome customer experience for my wife and I for over 3+ years. We've had a storage unit at their facility, changed units, had U-Boxes delivered there from out of state, bought moving supplies on multiple occasions (and returned some boxes) and recently I rented a U-Haul truck using their mobile app to seamlessly pick up and return the vehicle. The staff here are second-to-none- everyone here always goes above and beyond for their customers! Big shout out to the managers Michael and Terrie, who make sure the facility runs smoothly and seamlessly for customers' moving and storage needs. Nathan is my go-to guy- he's always super friendly and helpful every time I'm there. Donna keeps the entire storage facility sparkling clean, looks out for the customers and provides a warm welcome as you come and go. Several other staff have been helpful on multiple occasions, whose names I don't remember, but my thanks to them as well. Whether you're looking for a safe, secure and clean place to store things, a U-Haul truck for a local or long-distance move, or just some moving supplies, you can count on U-Haul Storage of Santa Clara for their exceptional service!

Didn't see a drop off box like the website claimed.

Appreciate the mailbox for truck turn in after 6pm.

All good

I used the Uhaul app. I was impressed with how easy everything was. I do wish there was an email ahead of time explaining the step by step procedure picking up and dropping off. I was in a hurry dropping off and I did not realize that I had to take various pictures, etc. Or maybe even saying, expect returning your vehicle through the app to take 5-10 minutes.

Hands down best U-Haul and storage unit rental experience I've ever had. Crew in the office was friendly and helpful, and the lady who showed me to my locker was a sweetheart. She also kept the places very clean! She kept saying how she just waxed the floor that morning, and you could tell!

Very helpful customer service

Keep the operation as is. Great selection of vehicles and they are in excellent conditions

When I placed the order I specifically asked to have the Ubox stored in Oakland as that is where I was moving to from San Jose. The rep told me that was not an option. Upon further research I discovered that the Ubox could have been stored in Oakland and the company was just trying to charge me an additional $150 to capitalize off the mileage. Scheduling my Ubox to be delivered was a disaster. The first time I called I was on hold for a total of 30 minutes because the rep could not find my reservation in the system and for whatever reason would not rectify the situation. My Ubox was listed under a corporate transfer for Stanford University under a males name. I called again the next day and spoke to a lady who was very helpful. She was able to find my reservation, change the name to mine and secure/pay for my delivery. Three days before my move I received an email from Uhaul that my moved was cancelled but the email was addressed to another person. I responded via email to address that they had the wrong person and to confirm that my move was still secured. All and all this dealing with Uhaul as a company was far more of a headache than the move itself. It's very difficult to get a rep on the phone, it's clearly disorganized as seen in the orders and emails with the wrong names, and to find I was charged an extra $150 when the option I asked for is disappointing. I have used Uhaul for over 7 years for my moves and have never had this kind of experience before. Won't use again.

uhaul.com/share never works. Scam.

The manager Michael Sueza set's the tone there and his staff follows there all excellent customer service I just want to say thank you very much 😊❤️

When I booked the appointment, I got a phone call saying I couldn't and it would be cancelled. I had to argue with the person on the phone to get the reservation moved to the next day, and still felt like it was an argument. If it wasn't a dire need, I would have gone with another company right then. He quoted me my price and we went on with the reservation. The truck was clean-ish, but the front left shock was clearly going out. Rough ride the whole way. When dropping off the truck, the individual wasn't very professional and confirmed the quoted price as what we would pay. When I received my bill it was over $100 more. After a long talk with the manager of the location, I still feel like it was hidden fees and they were not honest with us. U-Haul has lost a customer from all of this. Not a major loss on your part and not one on my part either, but still unfortunate.

Great job by the delivery driver, very skilled at driving the forklift.

Excellent and amazing.

Trying to log in using the app was a disaster. I was so frustrated. Fortunately the on-site staff saw me standing outside and asked if I needed help and took care of me in person. The staff onsite are awesome.

Great costomer service!

Very friendly customer service. They were punctual with everything. Highly recommend!

The alarm still goes off each time I open the door after I properly checked in. Other than that, it was a great experience!

The gentleman who helped me was very friendly and helpful. He answered all my questions and offered up info that I wasn't aware of but was good to know. The storage areas were extremely clean, cool and easily accessed. Thanks for a great experience!

My favorite facility to rent from. Equipment is always clean and ready to go.

Let customers know when Uboxes will be delivered and kept on trailers. This effects placement and therefore the amount of time movers need to be booked. Also you should be able to deliver/pick-up trailers any day of the week. No weekends made it difficult to coordinate and led to me having to spend a lot of time on the phone with your staff and movers.

Staff was helpful.

U-haul is so far the only reliable and on-demand place I can find to provide me relocation services. Maggie from Santa Clara helped got the temporary storage unit and truck, and patiently walked through all the steps of getting the services I needed. It is such a relif that people from U-haul Santa Clara are friendly and helpful.

Thank you for being convenient and available , right away.

Amazing Staff! The lady and gentleman who helped me were awesome! Was very happy and enjoy coming to my storage.

Negative - The facility requires only one type of lock, but that was not made clear prior to arrival. Without this lock, I would not be able to use the facility. The facility had run out. So we had to go get our own from Home Depot. Positive - I had gone to Southern California to get the last of my mother's belongings. I had missed estimating the actual size of storage I would need. The staff made it very easy for me to get the next larger size of unit. Also, I was not very happy with the lock situation and I was a bit short. The staff member treated me very well, even when I was short. My being short was my fault, and I congratulate the staff member for not reacting to my rudeness.

Please check the tire pressure on the trucks. The front right tire started losing air almost immediately during my 375 mile drive and I had to stop at a gas station every hour to refill as the warning light for the tire pressure gauge kept coming on.

Alex at this location was a big help to me, even stayed after to ensure that I got my rental after UHAUL screwed up on my reservation and sent me to Hayward. After being on hold for 30 minutes someone finally answered and found me a trailer in Santa Clara and Alex stayed after to help me out greatly.

The service staff were very friendly and made it super easy to rent the right truck. Excellent. Equipment was superior. I would use uhaul for sure again. Kudos to you all

When picking up the full container make sure you're on time. My full container was picked up a few days late, and I was afraid someone would break into it

I had a reservation for a ten foot truck once upon arrival the cashier refused to look for my reservation number on his system and insisted I give him my name he was very unprofessional and rude. Finally he found my reservation but they didn't have any ten foot trucks I was forced to rent a cargo van and go to two different location u-haul. I'm a very upset and unsatisfied customer I will not be using u-haul again

Even though I reported the equipment as dirty when I picked it up and included pictures, I was charged a cleaning fee of $25.

Easy and pleasant experience

Too expensive

Very convenient facility to my new residence in Santa Clara!

Box was delivered about 2 hours after the given time window, but it was delivered on the correct day.

Waited a while for approval once already on-site. Implement pre-approval process so users can streamline the experience.

Extremely organized location with quick helpful workers. Didn't have to wait, very polite and took care of unhooking my trailer fast and efficiently. Drove 25 min out of my way to go to this location because of the great reviews. Other locations had terrible customer service. UHaul should do something about that so folks don't have to drive so far, in high traffic, just to get good service. These places represent UHaul and UHaul should read the reviews and do better for their customers who are generating UHaul a lot of income. No one should have to suffer bad customer service when trying to move their lives.

I did not rent a storage. I had reserved what I wanted online. I went into the location and was told my reservation didn’t matter. I wanted a 5x8 climate control. Was shown a 10x10 even when I said a 5x5 was probably fine. But wanted a 5x8 to be safe. I was assigned a storage that wasn’t climate controlled. So we went back to change it. Apparently the one I was given isn’t even a storage and the computer would not allow it to be changed. I spent over an hour only to leave without the storage I had reserved online.

Overall experience was excellent

Rented the 15 foot truck. Perfect size for a two couple two bedroom house.

Fast and great service!

More staff to reduce wait times for customers.

Very clean, very professionally run.

I tried three weeks to rent a trailer.... all three times the rug was pulled on the move the day before it was supposed to happen. Never a trailer available without having to drive and extra hour while passing to different Uhaul stores.... you cannot call without waiting 45 minutes to speak to an agent.....once I arrived at a store 1 hour from my home everything went fine!

The elevator was broken for several hours which ended up delaying my move time. Also, there were 50+ people from collegemoves (I think that's the company?) were all gathered around the entrance and constantly using the elevator once it started working. All of this caused my movers to take much longer than what was originally planned.. This ended up costing me a lot more money since the movers charge by the hour. On a positive side, Andrew was the one who helped me make the reservation and was really amazing. Kudos to him.

I think and we are dropping off the truck 🚚 some person should help us out with the inspection of the vehicle instead to say to leave the keys in the truck and go...

The car I was assigned is pretty bad. The window cannot block off wind so there is a lot of noise in high-way. And the two side back mirror cannot be digitally adjusted so I have to manually adjust the angle of them, which is very difficult.

I was told that I was given a truck that I wasn't suppose to because I unknowingly gave them my ID card and not my drivers license. Also the truck I was given battery died and I brung it in to exchange it for a new truck and when I came back I was told that there is 1500$ worth of damage that the somehow didn't see when I first returned the truck.

This was a truly awful process. My issues boiled down to these: 1. U-Haul recommended 1 box for my 600 sqft apartment. I filled 2 TO THE BRIM. Had I ordered the recommended 1, I would have been screwed. 2. My delivery date CHANGED AFTER I BOOKED IT, scheduled flights, and planned my move, and I wasn't told of this fact. I just ran into it on my reservation. After 7 PHONE CALLS with U-Haul, someone was finally able to tell me that they had no idea how it changed and was able to put it back. 3. The boxes arrived on a trailer that used ramps, which made it INCREDIBLY DIFFICULT TO MOVE THINGS IN OR OUT. These things are supposed to sit on the ground. One of them was ratcheted to the trailer in such a way that it LOCKED THE DOOR CLOSED. 4. The boxes did not have the waterproof covers and were literally UNLABELED PLYWOOD SHACKS sitting in my parking lot. My arms were covered in splinters by the end of it, and they didn't have tie-offs on the inside to anchor things down. 5. The person who delivered the trailer and boxes tried to leave the trailer in a way that one ramp was on the sidewalk (no ramps near it) and the other was running into a parking spot cement block, MAKING NEITHER ONE ACCESSIBLE and was annoyed when asked to move them to a workable location. 6. U-Haul LOST TRACK OF MY BOXES for a few hours when it showed that they had already been picked up, when they were in fact still in my parking lot. 7. When the boxes finally arrived at my final location, the bottom of one was SO BROKEN THAT THE DOOR WAS SEALED SHUT, required 3 people to open it, and couldn't have a standard padlock on it because the locking mechanism could no longer align. I honestly expected U-Haul to be better than this, but I will HAPPILY tell anyone looking not to move to NOT USE U-HAUL'S U-BOX SERVICE.

The dolly and furniture pads I paid for we're not inside my U-Haul.

I reserved a 5x8 trailer in Sunnyvale, CA for my move. 2 days prior I was contacted saying there was no trailers available within 50 miles for me to rent. 1st why would I be required to drive 50 miles to pick up a trailer when my reservation was confirmed at Sunnyvale? 2nd, the associate did not want to help me get another piece of moving equipment. Moving is already stressful and then to hear that the trailer you need to complete the move is not available and there is nothing the company can do to help you out is devastating. Finally after pleading with the associate on the phone, i was able to get something, but it was not what I wanted or was promised when I made the reservation. Not a good experience picking up the uhaul

For what we paid, it seemed ridiculous not to have an air conditioner work, especially with the heat in the three digits. Also, the brakes did not work well and it took forever to stop. Also, it was loud. Furthermore, the labels on the truck were backwards (front corner of truck). There also seemed to be no power for climbing up hills. Our experience with Home Depot and renting their trucks was a much better experience. I'm highly disappointed and as we look at moving me from Idaho to California, I'm definitely looking into alternatives.

I don't even know where to start, but I know I will never give u-haul another cent of my money. Good bye forever.

The staff are actually quite nice and very helpful. However, the door to the climate controlled area which is supposed to be opened for only renters of a storage unit, is open to anyone without needing to use the access card. There is no control on who enters the facility, so I personally felt unsafe leaving my stuff there. A paper notice at the elevator entrance that said “don’t store mattresses. Fee will be charged”. In my storage unit, there was a rat trap. The ceiling did not flush with the walls of the unit and the AC did not properly work which made the odors in the facility nauseating. The cost is the cheapest in the Bay Area, so it does align with the condition of the facility. I ended up checking out the following day after renting one unit since I found another facility at a much better condition (higher cost as well) that better suits my needs. This place is great to store items that don’t need much care such as sky set, bicycles, table and lamp stand. Clothes, furniture, etc run the risk of exposure to pests.

Easy check in process. Great customer service. Thank you!

Excellent customer service! Courteous, prompt, knowledgeable. What more can you ask for!

Nick was so helpful. Everyone was friendly and patient. The month for free deal was great. Super Clean. I will go back if I need storage again.

Hi Andrew is the best and I really appreciate his work. This is the best U-Haul store in the country. Cheers, Thomas Wain Mailhot

The customer service rep DJ was simply AMAZING! He was so helpful and knowledgable about the Uhaul product that it made the whole process easy for us - his keen insight on what uhaul storage would be best for us saved us precious manual labor, preventing us from renting a wrong size storage unit - he was a lifesaver! He is not only an amazing uhaul rep for his insight - he was genuinely nice and was extremely patient with us while we were trying to figure everything out - I could not recommend him more! The facility itself was also extremely clean and equipment up-to-date.

Terri, Michael and Staff, Are very professional. Always available with cost effective solutions. Highly recommended.

Unit is supposed to be climate controlled but the whole 2nd floor was 86 degrees the entire afternoon when we moved in.

Great experience!

The staff is STELLAR.

My reservation did not reserve a unit but only gathered personal information to speed up the real reservation process which happens on site. How is that a reservation? The reservation was for a outside drive-up unit but I was given an indoor unit for the same price (should be cheaper) because the outdoor units were apparently sold out. The employee helping me was friendly but failed to provide sufficient information unless queried and the whole process felt rushed.

Amazing, I love it. Thank you

The staff and managers were always kind and helpful. In the middle of a move in a pandemic, they could not have been better. I can't say enough good about this storage facility.

Very efficient process...except you're still using paper contracts!

Andrew and Michael at Santa Clara UHaul we’re very friendly and helpful! Great service!

This facility was well staffed and managed. I even was able to purchase a Thule bicycle rack which I had been wanting, and a young gentleman helped me assemble. TERRIE, (assistant manager) was very helpful on sight!

Thank you.

Was simple, quick, and efficient processes. Staff always very friendly and helpful.

The greatest deal ever came from Las Vegas were should you put your stuff after you drop off the uhaul truck in the uhaul storage and if you get it out in under 30 days that's free yes free at least now a day's wonderful stuff great servis all the way around thanks for all that

Staff and facilities were great. The process of signing up for and cancelling storage was smooth (my only complaint is the speed of the computer system, but that's a corporate issue), the staff at the Santa Clara location did an amazing job. I will recommend this U-haul location to others.

The staff here are extremely friendly and helpful.

The gentleman that assisted me was very professional and sociable. He was able to show me the different options that would best accommodate my needs. Very easy to communicate and great social skills on his behalf.

Thank you Mike Garcia for all you did for me.

It sucks that even though I paid a full month on 4/8/2020, that when I moved out on 4/11/2020, the rent was NOT prorated. This is a cheap decision considering that the unit will most likely be rented out immediately. Feel free to contact me but honestly this is one of MANY issues that I have had. The facility itself is great but the people running it are lacking in excellent customer service.

It was great because the return of the truck and having the storage right there with very convenient. I just wish it wasn't so expensive.

I was in a bind, Alexander really help me out with my situation. I highly recommend this location!

Great customer service very helpful

Staff was very helpful with suggestions on what size and type of packing materials to use. Was very grateful for the manager allowing me to vacate my unit three days after payment was due on the 5th of the month without charging me for the whole month since they do not prorate.

I was impressed by the knowledge of the young man that helped me. He knew his products and knew them well. Anticipated my possible needs and was very thorough. So hard to find now a days in ANY business. Great job! Unfortunately I can't remember his name, but he was a younger man early 20's would be my guess

The young man helping was only concerned with making a sale. Not with how to best fit my needs. Another employee stepped in and did that. Everyone in that location especially Alex and Michael ROCK !

Very well maintained facility and helpful and friendly staff

No high pressure sales to up grade new and clean storage room

Great facility and customer service.

The move in process was smooth. The staff member guided and provided all the required information.

Thanks for all your help.

Staff was very friendly and helpful with recommendations for packing boxes and storage facilities. They went out of their way to make sure I had everything I needed for packing my household goods.

I'm writing a complaint about the storage. I moved out 2 months ago. So I don't know what or why it's saying 10/3/19. The day storage was shut down I moved out and was told it will be waived. Not pay.

Due to construction it’s not fair to rate your place now. I’m upset because I have email from your site and haven’t gotten a reply back, yet I want the covers back on my uboxes I rented.

Fire the GM, I've never experienced worse customer service. I'll never give bussines to uhaul again.

Staff was most helpful throughout my use of storage facility, limited hours during latest renovations were a bit inconvenient but no worries. Was still able to empty out my unit in time👍

Terrible! We were not able to access any of our 4 units at all and no one bothered to call and notify us. Mike, the manager said he would call/text me with an update but never did.

I would recommend this location for truck rental/return. I would not recommend this location for storage.

Great team of store employees with a professional manager, Mike. The storage facility is new, secure, well-maintained, and very clean, thanks to Donna, storage facilities manager. Five star service!

Super fast shipping of my U-Box and very friendly staff!

Staff was distracted and rude. I was the only one in the store ans there was about 5 or 6 staff doing nothing.

Great service and clean storage!

Very friendly employees. Good service. System can improve by showing which units have columns.

Great service. Thank you Michael!

The young man who made the arrangements in your office (in person) is a jewel. Very helpful, knowledgeable, and efficient. The young lady who checked in the van was also a delight.

Go team!

I’m just waiting now for Retroactive fees

Awesome

Very nice customer service

Good!

Overall satisfied with the facility staff and access hours. Recommend hiring one or two more people. I had to stand in line 20 minutes just to check out.

I was a fan of the ease. It was really nice. They had the UBox on a trailer just as we had planned. 10/10 would recommend.

I received the broken ubox , all my items were broken and nobody even called to tell me , when i called to ask what happened I explained everything 3 times in 3 different call each for an hour

The employees made my move very easy by giving mw the information I needed quickly as well as helping me with any issues along the way. Awesome team at the Laurelwood, Santa Clara location! Recommend!

Staff are rude, communication is poor as to how the pod process works. I reserved a truck there and had to go to a different location to get the truck I reserved

it was a great experience!

Great overall experience

Too much to text!

Absolutely fantastic experience all around. The guys onsite were very helpful, got my Box out and ready for me in less than 24 hrs. Highly recommend!

Everyone was very knowledgeable and professional.

Your facility is better then most of the others by far. The staff are helpful and some of them go beyond reasonable help. Your prices are too steep for me longterm. David McDaniel

Very nice guy helped me. I was in a tough situation and was treated with the utmost dignity. Thank you.

I really liked the facility which is very clean and the staff which were very polite and helpful.

staff could definitely do better in terms of letting us know about the night hours, because of the inconvenience the staff caused me I would never recommend it to anyone.

We have rented your U-Haul storage boxes two times now and each time you have been very professional, prompt and courteous. We would recommend your storage boxes.

Clean indoor facility and bathroom; flatbed dollies easy to maneuver; limited space for parking & unloading box trucks. Not enough trash cans. Must drive around bldg for questions or concerns.

Manager Michael and his staff are the best, they all treat you like family. True professional personality from all, Thank you for all your help.

The entire journey from packing to delivery went very smooth. The staffs were friendly. The explanation was clear. The time was well maintained. Excellent service.

nice service

Everything went according to plan. Store personnel were efficient and gave me a price breakdown and accurate timelines.

The ACCESS hours were convenient after the change of time to 10pm. Before, it was made moving things over the weekend difficult due to having access only during office hours that ended at 5pm.

NA

The whole experience took well over 8 hours of my time and didnt give me a good feeling with no one that had authority to do anything to help clear the misunderstandings from missed expectations. Done

Staff was friendly and helpful. A pleasure to work with.

The lights turn off although I was moving around the storage. You broke my ubox and the adjuster is taking a long time to process.

Many customers were waiting, but waiting time is acceptable (around 10 minutes).

I wish the storage unit was accessible later at njght weekdays. If I needed something during the week I had to wait until Friday when open until 8.

I interacted with the owner directly and have seen him truly invested in his business. I mean he wasn’t afraid to do any of the work. He would expect of giants employees! Great team!

There was a wait when we first got there but once we got to the desk, everything went smoothly. DJ was great, he processed our unit quickly and got me into the one that best fit my needs.

Man who checked me in was very helpful & courteous. I’m sorry I’ve forgotten his name. I appreciate that uhaul offers 1 month of storage w/ renting a truck as I unexpectedly inherited furniture.

Very nice experience. I booked u haul pod from Kansas to California.

This facility in Santa Clara was incredibly helpful and understanding despite the issues I was having with the facility I came from (Austin).

Really good service .

Good service

Check-in process was quick & easy. The man who assisted us was friendly and especially helpful. The facility is clean and in good condition. I’m glad that UHaul could help me.

Never had to use a storage facility, but this was the best experience. I always was hesitant hearing bad stories about storage facilities. This location and the staff were GREAT! Thank you!!!

Tess is AMAZING. She’s a keeper, make sure you’re paying her enough. The NOs submitted should be Not Applicable, but that choice doesn’t exist. I never visited the facility!

Clean, secure facility for storage.

I never entered this facility. My Uboxes were stored here then delivered to my house.

Emir and Chris made it so easy.......

Go smoothly

Very nice.

Had to follow up multiple times to get my ubox delivered. really unprofessional scheduling. the delivery driver was helpful though

Staff who got the ubox and took it back were great No extra burden on me There was no need to visit their site, just few phone calls and everything was taken care of Thank you very much

Exceptional customer service from staff at this location. Tess and Carl exceeded my highest expectations. Friendly and efficient. Carl approved cutting lock off my box for no charge. Thank you.

Failed to deliver my pod to moving help contractors at 10am. Had to totally reschedule to another day. Finally got it delivered, they failed to pick it back up on time.

Extremely helpful and made the process less stressful.

i never interacted with the storage facility. pods were shipped and stored, then delivered late to final destination.

Did everything by phone it was a great experience

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Our u box shipment were parked on the street. Confirmed pick up time of pick up but no one came. Saw the boxes still there the next day and had to call. Not recommended, ineffective service providers.

I stored by stuff over the summer. When I got back. It was 8pm. I should still have had access to the storage unit. But for some reason I could´t get in. And the uhaul customer service did nothing.

Would have liked better access hours.

All was good when I talked to Uhaul staff but big problem with Call center. They got my drop off and storage location so mixed up. It could have been excellent rating if the call center know what th

i had a great experience polite and fast!

Uhaul (specifically uBox) made moving a nightmare. Nobody seems to know what's going on with uBox.

My experience at U-Haul Santa Clara from beginning to end was absolutely terrible. From the moment I checked in to the moment I checked out, I was incredibly disappointed.I would like to be contacted.

Ubox pickup/delivery process was smooth

The hours were inconvenient as I normally work until 6.. Getting to the storage place by 7 is difficult with bay area traffic.

Our U-Box deliverer, Christina, was excellent. She set up the delivery in advance, called to answer any questions, and arrived when promised. Everything arrived safely.

Truck was good, but got over-charged on the return. Also, can’t seem to get anyone in the actual location on the phone, as it goes to a call center.

Staff was courteous and helpful. They just need more help at the service desk during high traffic periods!

I appreciate the willingness/consideration of the staff to show me the ropes. It helped me be more conscious of keeping everything operating smoothly. That facility is quite the well oiled machine.

My container was late and I’ve yet to receive my compensation, no one knew tracking status of my shipment, and my account was charged full price. Only the drivers in MD and CA were pleasant.

The basic problem you have is that your hold times on the phone are horrible and then once someone answers the phone they need to transfer the call to another person and then you are placed on another

I was told I couldn’t place the u box where it would be most convenient. So emptying the container was harder than expected.

Swipe-in policy (and continued swipes) was inconvenient, as was limiting access for new customers (i.e. me)

One of our containers came back having been lived in by mice. We had to file an insurance claim for a destroyed sofa, mattress and decorative pillows.

I booked online and my truck was ready and waiting for me. I used the indoor storage as well. The staff is knowledgeable and efficient. The place is immaculately clean. I highly recommend them!

Everyone was very helpful great job

Great customer service

The staff I dealt with had very poor customer service and seemed a bit incompetent. The service was very slow and even though I had an appointment nothing had been prepared and I had to wait very long

I thought having a reservation would have eliminated the the excessive time it took to unbury the 2nd u box! ( was told 15-20mins.) We waited 55. The staff was sorry...my guys not too happy. ALL OK 👍

Great service!

Very good!

The Santa Clara UHaul location is under-staffed and slow. It's impossible to reach someone on the phone. My scheduled UBox access was delayed for hours. Staff was courteous but can't get things done.

Awesome

Overall excellent service except one lady who "is not very good with people" I asked few questions & "look up the internet everything is in there" was her answer. No willingness to help a customer.

The box was not picked up on the correct day. I called multiple times and was told multiple scheduled pick up days and the box was still there.

Very good experience. Levi was so helpful and kind. Thank you!!