Customer Reviews for U-Haul Storage of Santa Clara

Rating:

1.0

The marked gasoline line was much higher than was given to me and I had to fill it up to the higher line. Also when reserving a Uhaul, one should know the exact costs with miles. It was such a rip-off

Rating:

5.0

Samantha was incredible !!! Great job delivering and picking up PODs to final destination in Green Bay.

Rating:

3.0

I only used a gallon of gas i was running late For the drop off ,so i clearly read the $8. A gallon but was dissatisfied when told $30 fee to put in the gallon

Rating:

4.0

(1) Staff and service was very good. (2) Equipment was clean. However it felt dangerous to drive that vehicle on the freeway. The steering to wheel coordination was off, and at times, it was difficult to control it to keep it going straight. It's not a simple alignment or balancing issue, but steering control related issue.

Rating:

3.0

I tried to get in touch with someone at the site for about an hour between 3-4pm and never could get to the right person. U-Haul customer support by phone, when I tried, was impossible. Later my daughter called from the car and got through.

Rating:

5.0

Great service and price. Very nice packing materials for sale at this location.

Rating:

1.0

Notify customer that you do not have what they requested at your location. This is what was supposed to have happened anyway. Very unprofessional and we use for all our city events. I hope the local traffic office sees this.

Rating:

5.0

I absolutely loved the Uhaul experience and the team was just awesome. Super helpful, very passionate.

Rating:

5.0

Check in process was very easy and friendly along with very informative. Staff all seemed to have great attitudes and energy which kept all customers in a happy state of mind. Facility seems very secure unlike a lot of other storages which was the biggest deciding factor for choosing this location. Would highly recommend this storage to anyone

Rating:

5.0

All the staff I interacted with at this location were incredibly helpful and friendly. I especially want to thank BriAnna who was very helpful on the day we needed to check out.

Rating:

5.0

the staff were fantastic

Rating:

2.0

The line was long and the woman who helped me took an excessive amount of time helping her coworkers while I waited for her. Then she gave me bad advice.

Rating:

5.0

Manager and staff were great !!!! Helped me with all of transport equipment !!!!!

Rating:

5.0

The 24/7 check out was too difficult. Im glad the facility was open so I was able to check out in person.

Rating:

2.0

Sad visit- Train your front counter reps, how to say hello to give just a simple greet. Three reps should not be handling an issue while there are people in line - talking loud causing CHAOS. with my kids there my husband asked if truck was to take, No they said needed to be cleaned - we get assigned a truck that was just returned from another customer. Husband how much longer. Representatives response was "when we get out there" .( loud, proud and rude - very impressive. My 4yr. Snapped her head up to me and said - " oh!" . Representative in long hair- I suggest u worry more about your appearance than how u appear to your customers. Whatever job your working for the meantime- make the best of it.

Rating:

5.0

Drop off was a breeze

Rating:

5.0

Old school Bay Area vibe in regards to customer service and experience. Excellent options and location.

Rating:

5.0

I have rent variety of vehicles n met nearly all staff at the Santa Clara location. They are all above and beyond. I have been under stress from relocation. Yet , their professional manner, kindness and understanding that was more than a gift to me . Anjelica herself is very thorough. Her staff , all are young, energetic, fast and deserve 5 stars as well. Thanks so much

Rating:

4.0

Uhaul used a third party to deliver the container to my new house without telling me which costs me a lot more. I would not use Uhaul again.

Rating:

1.0

I made a reservation for a rental van (Reservation Number#23860192) at Postal Annex, 2010 El Camino Real, Santa Clara, CA - 95050. Upon reaching the pickup point at the designated reservation time of 2pm, I was told that the van keys were not available and thus my reservation could not be honored. I was then asked to go to another centre which was a few miles away on another reservation at 2:30pm which was then made for me. Per your website, before booking, I was assured a reservation guarantee

Rating:

5.0

I ramp is a safety hazard when unload through the dock area. It's the yellow bar that prevents us from using a dolly to move our items from the truck ramp and we are still having to lift heavy boxes over the yellow bar. We had to drive around the side to make it easier on our backs. Everything else was awesome!

Rating:

2.0

During drop off the guy had me going back and forth trying to get the auto transport perfectly in between 2 lines, he was being to lazy to use the tool to park the auto transport. Wasted about $10 in gas trying to park the damn thing

Rating:

5.0

NIce and friendly clerks. U-Boxes were very clean and well prepared. My rented truck was clean and free of odor! I give this place 5 stars

Rating:

5.0

More signage for drop box

Rating:

1.0

This was by far the worst experience of renting a truck. We were given a 15' truck for which the check engine light was on all the time. Then we noticed chips on windshield when we were driving. The truck was not maintained at all. Then when we returned the truck and hand them the keys it was atleast 15 min before our 24 hour rental period and they told us that we will get final receipt later and guess what they charged us for 2 days later. We had to call to fix their mistake. Totally unprofessional behavior of the staff. We also had a storage concern which can only be handled by the manager and they made us wait one hour in store and manager told us directly to wait for him and then left the store and did not even return. They just have no discipline in working so I rated accordingly.

Rating:

5.0

Brianna was amazing. She walked us to our unit and I changed my mind I went for a little bigger one she did not seem to mind at all. I was more than pleased with the customer service she provided.

Rating:

5.0

👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

Rating:

5.0

Interior of trailer was sticky

Rating:

1.0

I picked up my trailer at Santa and dropped it off at 9190 W Jewell Ave, Lakewood, CO. The employees I interacted with at both locations do a big dis-service to UHaul. They treat customers very badly. E.g. when I picked up at Laurelwood, Santa Clara, CA , the employee is asking me each and every question instead of pulling up reservation. This inspire of me downloading the app and doing an express checkin.

Rating:

1.0

The mileage is totally wrong. I only drove 38 miles but at last 70 miles were counted

Rating:

5.0

Sarah H helped us get everything situated and was extremely helpful and kind. She made our experience excellent and easier than could be.

Rating:

5.0

Incredibly friendly people, incredibly organized and very clean! I would definitely use again.

Rating:

4.0

Hard to get folks on the phone

Rating:

5.0

Always friendly and helpful service !

Rating:

5.0

Ray, the associate that helped us was amazing. I wish all customer service followed his lead. Good job Ray!

Rating:

5.0

Anjelica W was more than helpful with getting me into this storage unit. I had originally gotten a ground unit, but needed a second story one and she went above and beyond in getting me the perfect unit. I will be using this storage facility again the next time I need to store things.

Rating:

5.0

Sarah H. at the front desk was outstanding! She was so patient and willing to help us, especially considering we were flying to Houston the next day. She made the entire process very welcoming and easy to understand and is one of the kindest front desk workers I have interacted with at any business. Great job Sarah!

Rating:

5.0

I rented a truck for just a short time, on Monday 6/6 to move some items to a storage unit, the young male attendant who assisted me was extremely helpful and friendly. A++++ for great customer service and helping explain some questions I had, while being friendly and relatable. I would return to this location solely because I was impressed with the high level of customer service. I wish I had gotten his name, hopefully this feedback finds him. Thank you!

Rating:

2.0

Hi, I had no issue with the truck itself but many issues with the rental process and the additional charges. 1- There was only one person at the counter and a long line of customers waiting to get help. 2- I managed to do all the paperwork online on my cell phone while waiting for my turn but still had to go back to the counter to get the keys 3- Although I had not accepted the $20 insurance charges, but I ended up being charged for it?! 3- A manager had to over-rule the additional $45 charges for gas upon return. They claimed the gas meter was at 3/4 full when I received the truck whereas the picture, I had taken showed it to be closer to 1/2 full (same as when I returned the truck). 4- Although my credit card was charged for all the charges and I received a final receipt in e-mail, now (2 days later) I see a pending request on my credit card for additional charges of $7.56, but I have no e-mail explaining what these additional charges are and why they were not discussed when I returned the car. Regards,

Rating:

3.0

Should be a separate line for those with a reservation vs. those buying moving materials. There was a long line we didn't anticipate. There were no instructions on the truck. There should be basic information on how to operate the truck in the glove box. Also there should be a tool to adjust the mirrors. Very dangerous! Maybe there was information online, but a simple one-page sheet should be provided. We should be told in advance the gas level would only be 1/4 full.

Rating:

5.0

Very good experience! I worked w an employee named Alexander when I picked up the van and when I dropped it off. Super pleasant and helpful. The location was good. The van was in good condition. Would definitely recommend and would use this specific location. Thanks!

Rating:

5.0

Alexander provided excellent customer service. It was a piece of cake to drop off my trailer.

Rating:

5.0

Running lights were broken off. Surge break did not work.

Rating:

5.0

The box arrived 2 days late, on May 30 instead of May 28 as initially planned. U-Haul policy of paying the customer $50 for every late day has not been honored so far. Thus a $100 total refund is still in the waiting. Hopefully, U-Haul will act on this as promised.

Rating:

1.0

Truck share not available, then the vehicle assigned was blocked in, had to assign a different one and was overcharged for rental and gas level and mileage — all charges are wrong.

Rating:

5.0

The ladied who helped went the extra mile and git me out the Door fast

Rating:

5.0

Exelente

Rating:

5.0

Keep up the great service

Rating:

5.0

Only issue was trailer was not available at location closer to home and since this was in town rental, it was inconvenient. But service at location was good.

Rating:

5.0

My Uhaul was stolen and was towed to this location. Under really bad circumstances the general manager Angel and the staff were so amazing and great towards me.

Rating:

5.0

Nothing, absolutely amazing service and the customer service is simply fabulous. Angelica is top Notch and her team are super friendly. I highly recommend anyone to come here.

Rating:

5.0

I had containers deliveries at 2 separate times. Both times were successful and stress free. The women that did the deliveries were professional and friendly. Coordination was fairly seamless.

Rating:

4.0

Vehicle was not clean in the outside I couldn't locate the vehicle and I put more gas than originally was in the tank prior to driving out it no credit for putting more gas than was used. Also left my sun glasses and reading glasses in the rental. Went back to check if there's any lost and found and the guys said yeah and he looked but no sun glasses or reading glasses was in the list and found box. He didn't let me check out the box. So I took his word for it.

Rating:

5.0

Keep doing what you are doing.

Rating:

2.0

The truck was quite old and run down but it got the job done. It was dirty inside and I found several left over items from other renters including a phone. My main complaint is they overcharged me. I only rented half a dozen blankets and I was charged for a full dozen. They also doubled the price of SafeMove on my bill and charged me for gas even though I brought it back filled to the level on the contract. I have receipts and pictures to prove it. Everything was fine until I got the email receipt and saw all the errors.

Rating:

5.0

Everything is Perfect, the Customer Service is Outstanding as Bree, Alex and Anjel helped with my reservation. Most of all, Donna in assisting me in finding my unit, as she was waxing the floors. Thank y'all !!!

Rating:

4.0

The container arrived at Woburn, MA early. So I arranged an early delivery on 5/19/22. I was told that the container would be delivered between 1 and 4 PM. I waited until about 4 PM and called the Woburn office. They said there would be a 1 1/2 hour delay. The container eventually arrived about 3 hours later about 7:00 PM. I was very diappointed that the Woburn office didn't notify me earlier of the delay.

Rating:

2.0

Ask if the customer wants to add insurance instead of assuming they do. And also ask them which location they would like to drop off at instead of choosing a place for them. The place I got my truck from at the alameda store was a prime example of how you should operate.

Rating:

4.0

I got charged extra

Rating:

5.0

Great location and great customer service!!

Rating:

5.0

The manager was fantastic. Angelica Worth went above and beyond to help us.

Rating:

5.0

Keep up the great work

Rating:

5.0

Briana was great, very special employee.

Rating:

4.0

The return online process is too involved and should be simpler. We also had our reservation given away and got sent to this location (not their fault)

Rating:

5.0

Brianna was amazing! She was very friendly and thorough. Picking up our uhaul was a breeze.

Rating:

1.0

Just want to point out two things straight forward. 1. Container arrived after a month, and 1day after guaranteed delivery day. 2. Called so many times to ship container. We never requested storage but You charged me storage fee. - Called U-Haul to get refund and they are just passing phone forth and back..after long 45 min wait… Hope somebody truly asked opinion and Wish I get my refund..

Rating:

5.0

Reception is corner of the room. But representative taken excellent care. She did excellent job.

Rating:

5.0

The staff are very nice and helpful

Rating:

5.0

Excellent customer service here! Highly recommend.

Rating:

5.0

I would like to thank the staff for being friendly and polite and helping with all the questions.

Rating:

5.0

Great customer service all around.

Rating:

5.0

My only issue was that my truck rental was supposed to include a hand-truck, but in the event it wasn’t in the back of the truck I rented. However, they took off the cost when I returned the truck, so no harm done.

Rating:

4.0

The staff are Great! Very friendly and informative not only did I rent a truck I rented a storage also.

Rating:

5.0

Friendly and helpful staff. Quickly fixed a storage unit issue to get me into the proper unit. Even showed me where exactly my unit was.

Rating:

5.0

Thank you Angelica and I can’t remember the others names but unbelievable service very kind . Was planning to move from U-Haul and never use your service again because of how many problems I had with the UPods. Angelica and her team turn that around.

Rating:

4.0

When I reached the U haul storage, I was told that the code provided would not work. So I was given an access card. That’s why I would not call the online process smooth. Having said all this, I really appreciate the help from the staff who gave me a heads up about the access card as soon as I reached there so that I don’t discover the issue myself.

Rating:

5.0

Great work done by all of the employees that helped me out.

Rating:

5.0

I have been a customer at this location for almost 2 years, The facility amenities, its office customer service & staff have been favorable to meet my needs. The only dissatisfaction would the small trash bins outside of the loading & unloading entrances/exits.

Rating:

5.0

Sarah was very friendly patient and helpful with all my questions and concerns.

Rating:

5.0

Overall great experience. Will definitely recommend this location to anyone who is looking for a safe and secure place to store their belongings.

Rating:

5.0

Angelica and Sara are professional and helpful. Their willingness to go above and beyond really made us feel welcome and appreciated

Rating:

5.0

Price a little hi considering the size of the unit. But it was free with use of the truck so I won't complain. It fit my needs and it's perfect.

Rating:

5.0

Angelica Worth helped me with finding and setting up my storage unit. She was professional, personable, communicative, and chose a convenient location for me. Her excellent customer service made my uhaul experience a great one, and I would recommend her to others. Thank you, Angelica!

Rating:

5.0

This was a great place to temporarily store some items. If ever needed, I would definitely come back here again. Thank you!

Rating:

5.0

Anjelica, Andrew, Nathan and the rest of the team are top notch. They are friendly, helpful, and provide customer service second to none. They turned an otherwise stressful time into something much more palatable. Thank you all!

Rating:

5.0

Alex was super helpful and made my experience exceptional. I will recommend this facility to everyone I know, they must talk to Alex!

Rating:

5.0

Can’t complain excellent services

Rating:

5.0

Everything was Excellent

Rating:

4.0

Appreciated the service involved - directed to a location closer than I had reserved initially, making it easier to access. Courteous and helpful service, clean and secure!

Rating:

2.0

The access card given is only one, also there was no mention while reserving that space will be on 2nd floor. Also there was this huge pole in the middle which restricted movement after getting out of lift and reaching our space.

Rating:

5.0

Aman was excellent in getting me in and out if the storage unit. He’s a great guy to work with.

Rating:

5.0

I believe that you are excellent so far. The staff is very nice n professional. I really like the security details to ensure your items are safe as possible. I believe this is the best I have seen. Thank you.

Rating:

4.0

The U-Haul facility itself was cool but me being a plumber and storing my tools here. Well let's say I get an emergency call in the middle of the night. In order to make a living for myself I need access to my tools 24/7 now there were signs all over the facility that said "for 24hr access, please use front door, which I did. Next thing you know Santa Clara police is there accusing of my fiance and I of burgalury, and pointing assault rifles at us, slamming my fiance up against a squad car, calling us liars etc... and picking up our little puppy that was with us, by the scruff of her neck and then just tossing her in the back of the squad car like a rag doll. Then just letting us go, thank you U-Haul for not pressing charges against us (even though we had not committed any crimes on your premises.)

Rating:

5.0

Would have liked the option to have the cost prorated by day.

Rating:

1.0

Worst experience ever. I paid $120 a month for a year to keep a washer and dryer stored. I was forced to buy your locks and insurance. Someone was breaking into storage units including mine they jammed my lock. I was forced to get a lock smith to open the lock. My insurance didn't cover it. You are so far away from where I live I finally gave away the washer n drier just to not have to pay $120 a month anymore. I will never use U-Haul ever again.

Rating:

5.0

I was very satisfied with the service I received.

Rating:

5.0

Angel was amazing! She helped me get into a unit and help merge my wife’s unit. She was helpful and extremely knowledgeable. She is a great representative of the usual brand. She has my business for any moving related needs I may come across. I will also send anyone I know looking for something here. It may be a drive but it will be well worth your time.

Rating:

3.0

This storage location was good overall but maybe that’s because I rarely went there. The few times I did go to the storage unit it wasn’t always convenient to get in with the card swiping system. Initially you would swipe your card to go in and out just as an accountability of you using your storage unit. However, eventually they changed it to swiping in and then also swiping another box in order to open up the doors without notifying the customers. I understand the change was a deterrent for random people coming into the storage area but there was a moment I went to the storage unit and the doors didn’t work and the office wasn’t open yet so it was an inconvenience to me.

Rating:

5.0

Your place is always clean. Helpful desk people. I been here and still have uboxes here for about 3.5yrs.. I moved from my house, to help a senior person to a bedroom in there home. Thank you for your service.

Rating:

5.0

Alex is friendly and he helped me a lot for moving in.

Rating:

1.0

My unit was one of 6 which were broken into on November 6, 2021. While your facility was very well kept, and immaculately clean, and your staff (especially Alex Wentworth and manager Levi) were extremely helpful, knowledgeable and polite, I still don't understand how you could not have better camera coverage of at least the entrance areas nor of the surrounding parking lots, and why the alarms on the units were basically useless after hours (police said they didn't have license plate on the car that the thief used, nor any usable video to identify him, and no one responded to the alarm going off). And why the door latch could be broken on the side, rendering that heavy disc lock you recommend useless. We lost more than $15,000 of items, including a vintage and very rare guitar (irreplaceable, only 1,000 in existence), winter clothing, CDs/DVDs, computer equipment and most hurtful of all, our only copies of honestly thousands of personal photos, cards, documents and letters. As we had the smallest possible unit and we were upstairs, it seems clear to us that we were scouted by thieves before the robbery, but even with that no one could provide the police with suspects. So I have no idea where the cameras are, but to tout your keycard, alarm and lock system as being secure was clearly untrue. In short, we had a terrible U-Haul experience, and will not be recommending anything to anyone other than to stay away. I don't blame the team at the office as the choices on not having adequate cameras, actual alarm follow up or stronger unit doors are all corporate choices and probably standard at all locations (and likely choices made with cost savings in mind). We can never get our family photos and personal items replaced. That didn't have to happen if U-Haul held up their end of the bargain and truly had a secure facility.

Rating:

5.0

I HATE TO GO AS THIS IS BY FAR THE BEST STORAGE I'VE HAD. IN ANY CASE THAT I WOULD NEED A STORAGE AGAIN, I WILL DEFINITELY GO BACK TO THIS U-HAUL STORAGE IN SANTA CLARA. THANKS EVERYONE AND HAPPY NEW YEAR!

Rating:

4.0

Great quick service / first month free was a nice touch

Rating:

2.0

We were contacted by U-Haul representative saying that all the contents of a 10ft U-Haul should fit in a 5x10 storage space and she booked a 5x10x5 storage space for us. She was definitely wrong about that, and the representatives at U-Haul location gave us a much higher rate than what we were promised during the phone reservation.

Rating:

4.0

one time I wasn't able to get in after hours

Rating:

2.0

The cleaning lady Diane was very rude. She did not respect my privacy. That is the reason why I’m moving out

Rating:

5.0

It as everything we wanted and needed. Thanks