Customer Reviews for U-Haul Moving & Storage of Santa Clara

Rating:

1.0

The service didn’t explain the details of truck. Also, the ramp stuck when we put it back.

Rating:

5.0

The manager there was very good and talk clearly about the rules. Thank very much!

Rating:

3.0

Gas was charged $15 for a total of 4 miles driven. Your staff says it’s the customer’s responsibility to verify the gas meter when checking out the truck, rather than admiring and taking the responsibility of your mistake.

Rating:

4.0

I extend my thanks to Nikki who was extremely professional through the whole process. She went the extra mile to make sure that my needs were met and I'm sure her first impression will be a lasting one. Thanks, again.

Rating:

5.0

Brandon was super-positive, professional, and communicative. He definitely took pride in what he does and his positive vibe made it easy to connect with him.

Rating:

5.0

U-Haul and the staff were completely professional.

Rating:

5.0

I had an ideal experience.

Rating:

5.0

All your hitches should be lockable. What prevents someone from stealing the hole trailer when your at a hotel when traveling cross country.

Rating:

1.0

I will never be using or recommending U-Haul again. This was the worst moving experience I have ever had in my life. I have used U-Haul before and was always satisfied. Unfortunately, they have just proven why their reputation is so poor. The overall customer service is absolutely unhelpful, inattentive, and unprofessional. Customer service was the reason things were changed on my order without my request and remained messed up throughout my moving process. My questions were never answered, my concerns were never addressed, and I called requesting to speak to a manager MANY times and kept getting the runaround. I never received follow-up from my Customer Action File, only to hear that it was closed. Despite requesting to reopen the CAF, I still received no follow-up. My issues are with BOTH U-Haul and MovingHelp and while I spoke to a manager at MovingHelp, issues were still not resolved and continued to arise at every step of the moving process. U-Haul deserves to be liquidated and closed - it is not a "resource" and the staff cannot be trusted.

Rating:

3.0

While the storage facility itself met my expectations, I was disappointed by the promotional offer I was supposed to receive. The advertisement stated I would get one month free if I chose U-Haul over competitors, but I was charged for the full amount upfront instead. I reached out to inquire about this, but the issue was not resolved. Because of this experience, I will likely look into other options next time.

Rating:

5.0

The two people who connected my vehicle transport and secured vehicle to it were fantastic. I forgot their names but much appreciated.

Rating:

5.0

Pulled in by mistake thought you were the other place down the street found more selection and better prices quick friendly service great experience

Rating:

1.0

Stop doing business. This company is a scam. I've never had a worse experience with a company in my entire life. Kindly fuck off and die.

Rating:

5.0

Laurelwood U-Haul they Rock ! This Facility has a very professionally team of people that are vey helpful courteous and knowledgeable. Thank you from, Art Ramirez

Rating:

5.0

Excellent, clean facility….plenty of supplies available and easy to use carts

Rating:

5.0

Nice but the door are small if someone has king bed it would not fit thank you.

Rating:

4.0

Thank you!

Rating:

5.0

Process was smooth for us. Never rushed or pressured to make a decision or place the order. Timely communication. Helpful and patient customer service reps. Our local delivery crew (Gannon Moving, Seattle) was highly conscientious and communicative and worked to make sure we were entirely satisfied. Five Stars from start to finish.

Rating:

4.0

Employees super awesome and worked very hard to help out. Managers weren't very approachable and made it seem like they hated their job.

Rating:

5.0

Thank you Peter!

Rating:

1.0

I came in at 6:35pm before they close at 7pm so I can pay cash but they said they close their register at 6:30pm when closing time is 7pm. And the trucks need to be looked at. One I rented had bad alignment and kept swerving

Rating:

4.0

Timing of the warehouse (for pickup and access to containers) was not clear (9-5pm). It’s not the same hours as the main facility, so suggest the U-Box hours are listed more clearly. The website also suggests that 2 boxes can be picked up and towed together. However this is only available for very large trucks (like an F-250). Suggest making the website clearer on the towing capacity required for two boxes.

Rating:

1.0

Staff were friendly at first but then over time they were rude, inconsiderate, and incompetent. Several managers and staff knew about our situation for months but when it came time to us needing compassion they deliberately tried to put us into debt. They deliberately tried to play stupid and staff even got to a point where they REFUSED to give me a manager and assistance of any kind. Everyone knew we were unhoused, we constantly were paying our bill regardless and kept them in the loop constantly. Yet they still wanted to play stupid and would find ways to penalize us. They made our situation worse. And in the end we lost almost everything.. Just because your business looks nice doesn’t mean your workers are.Stop trying to cover up the fact that your workers are incompetent and rude.. And your business clearly only cares about the money and not the welfare of others….

Rating:

3.0

I moved from Albuquerque and my whole experience was excellent until I got to Santa Clara. When I called the Santa Clara office, the person on the phone was rude and unhelpful and really set a bad tone which is unfortunate considering my experience was brilliant up to that point. I will say the delivery drivers deserve a special mention as they were friendly, helpful and done a great job.

Rating:

5.0

Everything was great customer service.

Rating:

5.0

The whole process of moving out of an off-campus house at Santa Clara was exceptional! Daniel Ruiz, of Awesome Movers communicated effectively with us in advance, showed up on time, were professional, skilled, and super nice. We wholeheartedly recommend them!!!

Rating:

4.0

There was a long line with only one person working both at pick up and drop off. This was on different days and different times. When returning most people are very tired and having to wait in line for a half hour is asking too much.

Rating:

5.0

The Air Lollipop drop off location is very difficult to find parking space for any of the size trucks

Rating:

5.0

This place is amazing literally! I was able to have 2 huge units for years, and use the Uhaul truck/van services many times without issues. I loved being able to go to my unit OR rent vechicles in the middle of night if needed. The staff there is really nice, so if there is a long line to get assistance please wait patiently :) some issues take longer than others and they are trying their best. I am moving out of state or I would stay with them! Happy moving everyone!! :)

Rating:

5.0

Wonderful staff and excellent customer service!

Rating:

1.0

Container was shipped to the wrong address and staff broke the lock on my container before abandoning it at the incorrect loctaion.

Rating:

5.0

Staff was very friendly and polite.

Rating:

1.0

The unit I had rented was taken, and I only found this out after hauling my things to the storage door. I called the office number but was directed to the corporate office, who couldn’t get a hold of the local office either. I had to leave my personal items unattended to go from the storage facility to the office and then waited for 10 minutes for someone to help me. I saw people walk by and heard employees chatting amongst themselves. When I got helped they gave me another unit, but upon arrival that one was also taken. I then had to search for my own unit that did not have a lock on it until I called again and on the third attempt they moved me downstairs to an available unit. The office manager Brian was apologetic and eventually helpful, but I am very frustrated with the experience overall.

Rating:

2.0

There was no lock in the unit. Everything else was fine

Rating:

1.0

The manager of this location i on laurwood road in Santa clara is great she will adress all issues best she can. However certain help can be rude and disrespectful. Under her watch! Unfortunatly from the looks of things the trucks are not serviced and run down and not maintained property. Nobody pays attention to detail. Young help that takes in trucks at this location does not overlook trucks in a proper manner so CHECK ENGINE LIGHTS TURN IN DOORS DONT LOCK IGNITION ON TRUCKS LOCKS UP UNSAFE !! UHAUL SHOULD LOOK INTO THIS!

Rating:

5.0

Everything was easy and convenient, thank you

Rating:

4.0

I had a wonderful experience at this location. Ashlee, the GM, was so helpful in answering any and all my questions. I had concerns for moving a large piece of glass that tops my dining table. She assisted me in finding the right equipment and taught me how pack it so that it was secure. The table and glass made it in one piece! Thank you Ashlee!

Rating:

5.0

Muy bien

Rating:

1.0

Overcharge me for one day

Rating:

3.0

I would only recommend this location for truck rental. I was renting a 6x12 trailer with a pickup time of 10:00am that I had reserved. I arrived at 9:45am and stood in line with many other people. there was only two fellas doing the paper work one was doing trucks and said he couldn't leave the counter other one doing everything else. I finally left the rental yard at almost 11:30 not good!! By the time left the line was about 10 people deep some made comments about how long they had been waiting. I have rented from U-Haul many times even in New York and never had such slow slow service. My drop off at about 6:00pm was no better still two people and one fella had a bad shoulder and couldn't unhook the trailer waited another 1hr plus before I left,!! More people needed at this site for better customer service!!

Rating:

5.0

Nothing really to improve. It was excellently organized, and a very smooth and easy transaction.

Rating:

5.0

Derrick and the entire staff were notably professional and extremely attentive. At no point did they lose touch with our efforts and identity. 5 star!

Rating:

5.0

Great place

Rating:

3.0

directions of self returning given by the counter staff weren't clear. didn't know there is a bar code that i need to scan.

Rating:

5.0

Equipment was very satisfying. Get ice cream for the next customer.

Rating:

3.0

Gas tank was only a quarter full on pickup. The drop off location I selected online was unavailable. The dolly I booked online was unavailable.

Rating:

5.0

I was pleased that the process was quick and easy

Rating:

2.0

Tell your employees to treat customers like people. That's all really! Dont talk to us like they are fugitive runaway kids

Rating:

5.0

Everything was better than expected I would recommend this location to anyone

Rating:

1.0

Did not receive any help or instruction. Still having issues getting to a poorly located unit. Very upset.

Rating:

5.0

The entire experience was great - thank you!!

Rating:

5.0

The storage facility locker came with a k lock but I used my own lock so I do not want to be charged for this. I will return the unused lock on Monday.

Rating:

1.0

These guys charged me extra money and provided me with wrong policy information and and then I went in person to store they said they are refunding but I never got the money. Staff was very rude

Rating:

5.0

I was very happy with the service that Levi provided. The location is very nice and the truck was well maintained. I was very disappointed with the charges. I was double charged for the blanket rentals. I requested one dozen but I was charged for two dozen. I had rented the truck for the full day (5pm) and I was not able to return before the store closed at 5pm. I was about one hour late and was charged for a 2nd full day for the truck and insurance. The extra charges totaled $65.00. Not the end of the world, but this was not explained to me at the time of the rental. If I would have known that, I would have utilized the truck for another day.

Rating:

5.0

My first Impression, Overall, I am very SATISFIED with the staff/ uhaul service. Although there were some minor back and forth communications with regards to tracking the Ubox with the customers Contract#/Reservation order# where the customer’s name not showing in their record not until the staff asked for the customers phone# and then, get connected and talk to the right person. This is especially true for long distance delivery. Anyways, this is only minor wrinkles that can be fix. I wanted to thank, Alejandro, U-Haul/ubox fro Santa Clara CA. Jay, Leland in Des Plaines, IL and the staffs of U-Haul/ubox for providing excellent customer service. I hope you will be consistent and I will not hesitate to make referrals to my coworkers, friends and families. ***** stars

Rating:

5.0

Super easy drop off with a nice visible key box. When I called to get drop off information the guy gave exact instructions and it was very easy, five minutes. Nice location at St Thomas Expressway and the 101. Thank you !

Rating:

5.0

Please add more trailers to your fleet

Rating:

4.0

Good explanation. Thoughtful tech.

Rating:

5.0

Derrick was SUPER helpful! Jose was nice as well.

Rating:

3.0

I had a great experience as a Uhaul Storage Customer. I received good service. I wanted to highlight Employee Dominic Henson, he has always been; professional, kind and courteous. In addition, Employee Levy has provided excellent customer service. It has been a great experience doing business at Uhaul Storage located at : 2121 Laurelwood Rd. Santa Clara CA 95054. Thank you, Rhoda D. - Previous Customer

Rating:

4.0

I have and always will use uhaul for any shipments

Rating:

3.0

Received vehicle fast but when returning waited 35 minutes

Rating:

2.0

I booked a 10x10x8 drive up unit online. When I arrived, I was told there were no drive up units, just inside 10x10x6. My hands were tied because I had 2 full vans that needed to be unloaded. I already qualified for 1 free month because of a previous truck rental. The guy at the desk could offer me no discount or other incentive for the error. I will try to move out as quickly as I can & will not be recommending uhaul. My one criteria was drive up availability & it was clearly confirmed on my original reservation.

Rating:

5.0

The employee was so kind

Rating:

5.0

Experience

Rating:

4.0

Make it clear on the app that you need 24 hour notice to access your UBox, and that the warehouse hours are 9-5 (access hours are listed as going to 10 pm currently)

Rating:

5.0

Great location & good service

Rating:

5.0

nothing, everything was perfect, Thank you

Rating:

5.0

The guy who assisted me was BEYOND GOLDEN. He has excellent customer service. He listened, assisted with hitching trailer and explained the 1 way process very clear.

Rating:

5.0

Staff are always friendly and helpful. Highly recommend this location. One of the best moving and storage experiences I've had. Thank you!

Rating:

5.0

I had a very positive experience with renting a uhaul from this location overall; however, I think it would have been helpful for someone to offer to show me the different features of the uhaul truck, so that I know how to adjust my mirrors, find hazard lights, turn on heater, etc. I had a hard time figuring out all the different buttons and what they mean.

Rating:

1.0

I had to stay on a call for 40 mins for your slow systems, i expect a compensation

Rating:

5.0

outstanding staff and customer service

Rating:

5.0

THE BEST

Rating:

1.0

Me estan cobrando 18 dólares de algo que NO e reservado. Se me hace muy injusto que me quiten el dinero sin motivo alguno

Rating:

4.0

Over all is good,but the mileage is too expensive. Should lower the cost per mile. Lower it to 80 Cents per mile.$1.39 is too expensive.

Rating:

4.0

There are no lights inside the storage units, so when using it in dark it gets difficult.

Rating:

2.0

Make sure your personnel tell the customer exactly what the rental consists of. I'm sorry I didn't read the fine print in mine when I rented the trailer from you. The people were nice but their information was lacking. The rest of my story is pretty much my bad luck but it became the story because I was not informed that I couldn't drop a trailer with the 23-ft van that I also rented that day I was. I was informed that I couldn't drop the trailer with the van and had to bring it back to my location in Santa Clara after renting the truck that I could drop off in my new town of Pine Grove California. So I had to bring the trailer all the way back and waste a day which turned out to be 2 days because my truck blew a head gasket over the Dublin grade and I had to drop the trailer there I called them told them to pick it up because there's no way I could get it to him and I had to get my truck towed back to Pine grove. It cost me almost $1,000 to get it back to my my home. This all wouldn't have happened had I not have to have the drive another $150 Mi to bring the fucking trailer back. So you can see where I'm a little pissed off due to the lack of information. Before I drove out the gate with I already hooked up trailer on the rented van I was informed to have the trailer back by tomorrow or get charged more I couldn't believe it that they rendered me a trailer that I had to return when I didn't have to return the truck. I just kind of figured that they would know that but obviously they didn't and I didn't read the fine print and I reluctantly drove out with the trailer knowing I had to bring it back after moving all my shit to Pine Grove California. I've had one fuck of a week already and you guys just profounded it. Needless to say I'm screwed out of time money patience and anything else you can think of. I know I will be billed for all this crap but are you going to pay for my head gaskets? That's a stupid question. I think that unless something is rectified or at least I don't get a bill in the mail which I think I probably will, I wouldn't recommend your company to my worst enemy. Nice clean good good equipment but your return policy at least something to be desired. Well here I am off to with the heads off my truck now to do the head gasket that probably would to happen had I stayed in town my new town Pine Grove California and not had to go back to Santa Clara California to return your fucking trailer! Thank you Jim v i e r r a please correspond if possible. I'd like to see what you have to say about it. Sorry you had to pick up the trailer hope it didn't get stolen but if it did I've had insurance on it. Did you read that fine print? Later

Rating:

5.0

Very accommodating and helpful. Understood my needs, explained and answered my questions. Very polite staff.

Rating:

5.0

Todo bien

Rating:

5.0

Everytning is confort and clean.

Rating:

5.0

I had an awesome experience as a new customer

Rating:

2.0

You can't abandon what I've been through the last 3 days. All because you your return areas I could drop a truck the truck I rented from you anywhere in California but I had to bring back the trailer 400 miles later my truck is blown up your trailers and Livermore and I'm pissed but that's just me you want your trailer come and get it I can't get it to you anymore cuz I blew my truck up moving in it 400 miles back to you thank you U-Haul you've ruined my day and probably my week I hopefully not anymore than that. Thanks again Javier Viera. What am I going to do? 510-712-9137 but you probably know that already

Rating:

5.0

We LOVE this location & the staff. The only hiccup we had in our U-Box was moved here and no one told us. We didn’t receive any notification. Surely a larger Uhaul thing- not specific to this location. But the time before this we requested access and it was really scary to show up and learn our belongings weren’t at the location where we last left them. All worked out tho and we are happy. Thank you!

Rating:

1.0

The last two times I have rented from this location within weeks of each other I had poor experiences. Both times I had mobile pick up and both times there was no truck for me. This last time the had to change my truck type completely and when asked if they could help compensate some due to me having to drive more miles having to do multiple loads they said no basically take the truck or leave it. Very disappointed in U-Haul lately as I have been a loyal customer and rent a lot from them as I use the trucks for my business. Definitely considering starting to use another company.

Rating:

5.0

Very professional eager to find what your looking for extremely affordable. Process was very easy and quick on routine a storage unit or a vehicle no long drawn out process most definitely would referred

Rating:

5.0

Best U-Haul I’ve used so far!

Rating:

5.0

From the moment I called , the gentleman whom answered phone, was Professional, friendly and helpful! Once I can in person ,I was greeted by either same man on phone or different one? Nonetheless, I was greeted with a smile and a knowledgeable, friendly and outgoing staff member. All around genuinely caring staff !!

Rating:

4.0

Excelente ubicación muy buenos espacios

Rating:

5.0

Staff very helpful and friendly and able to answer a our questions

Rating:

4.0

Professional, courteous personnel.

Rating:

5.0

Buen precio y limpieza

Rating:

1.0

Upon checkout I was informed that my monthly auto payment would NOT be prorated. NO refund of the amount unused. They said maybe they would have if it was within a couple days but it was seven days into the month. So I lost three weeks of rental money and they are able to now make money off me. Really unfair!! I tried to discuss this but they did not care …..

Rating:

1.0

You mentioned that it is on 1st floor But you did not mention that the unit is above the existing unit (like bunk bed, one above the other one) And, I had to take ladder to shift my storage to that unit. It was so stressful and bad experience that I had a shoulder and back pain after that. Overall it was a very very bad experience.

Rating:

5.0

Excellent

Rating:

4.0

Fairly good.

Rating:

4.0

Very good location easy access to enter enough space for many or few things👍🏻 Muy buena ubicación, fácil acceso para entrar, espacio suficiente para muchas o pocas cosas👌🏻

Rating:

5.0

La persona q me atendio fue muy amable

Rating:

5.0

The security is way better than all the other storages in the area, staff is friendly yet vigalent, and the hours for access a bit wider. It is a much better experience than I have had at other local storages. Another plus is that they sell the materials I might need & have rental vehicles on hand for when i am ready to locate.. It is so much better that I almost want to keep it a secret, but they have been good to me as such, a good.review is the best way I can repay the kindness. 5 stars and thumbs up!

Rating:

5.0

Facility is clean with easy access and a super friendly and helpful staff. We used it as a storage spot for my daughters things for the summer and studying overseas. We’ll be back this summer.

Rating:

5.0

The storage facility is very clean and well organized. If I have any need for storage in the future, I would definitely go here and I highly recommend it to anyone needing a storage facility!

Rating:

5.0

Derrick was an Outstanding U-Haul team member and elevated my experience and overall satisfaction

Rating:

5.0

I just wish I could have used it. My landlord is holding all of my property.

Rating:

5.0

Breanna and Jorge were exceptionally helpful and incredibly professional in offering assistance and helping with my needs as a customer for my equipment turn in and the process for using the storage.

Rating:

5.0

They help you out when you're confused 😕

Rating:

5.0

These guys are the best and most professional.

Rating:

5.0

I had my unit for 4 years. Never had aby issues with the staff or property. Staff was always kind and helpful. I appreciate them all. Thank you. Will recommend this business to my friends. Thank you

Rating:

5.0

Derrick was very helpful and accommodating and explained everything perfectly and made sure that we had a positive experience. Thank you again highly appreciated and recommended

Rating:

5.0

I moved in on Wednesday, November 20, and I had a great experience with Levi. He helped me find the ideal space by showing me several options and is incredibly considerate and helpful. The best customer service representative I've ever encountered is him. It would be great to see him get promoted soon.

Rating:

5.0

Derrick, Jesse, Felipe, & Josiah were all extremely helpful in accommodating me and gave me the help I needed to make my move go smooth. I greatly appreciate their kindness. They are very hard workers, and went the extra mile for me as a customer! 5 star experience at this U-HAUL location because of those guys!

Rating:

5.0

Excellent service all around! As usual!

Rating:

4.0

4 stars because there’s no storage access hours SIGNS at the entry doors instead of the elevator doors. Not everyone would like to rent the 2nd floor units via elevator accesses.

Rating:

5.0

The U-Haul was given to me very dirty but I cleaned it up, also the one way location was what I wanted, somehow it got booked for round trip back to Lindsey

Rating:

5.0

Ur trucks should All be 19.95 people have less money when moving

Rating:

5.0

I forgot the gentleman's name who helped me but he was very professional.

Rating:

5.0

Derrick was super duper extra helpful in helping me get the perfect unit when I realized the first unit I was assigned had a massive pipe overhead that impacted much of the space, couldn't be happier.

Rating:

4.0

When we moved in there were many small gnats/flies on the premises. When we moved out I didn’t notice anymore flies, but there was a lot of spider webs and saw dust in our unit. The pest control needs to be improved and perhaps consider concrete floors instead of the uneven wood flooring on the 2nd floor. Overall we had a decent experience.

Rating:

5.0

Good

Rating:

1.0

I was given two units to rent free for 30 days. Yesterday when I wanted to move out I was told that my name was not attached to one of them. Nobody can tell me why and I am worried that I will be charged later when someone figures out why my name was not attached I find the person that gave me unit 2766 unable to understand his job!

Rating:

5.0

You have very awesome staff who are kind and helpful!

Rating:

5.0

The employee Brenda was exceptional on how she handled my high energy. I really apprecte her customer service. And the manager Bre Anna was very nice as well. You have a great and happy staff over there. I was watching how they deal with other customers and everybody is just happy to work there. That means it’s a good work environment. I like to see that. Keep up the good work guys!

Rating:

5.0

Shoutout to Felipe! He was super helpful and friendly during our move out even though it was really busy and he was understaffed at the time. Was cleaning trucks, helped cut of a lock and selling storage, was doing it all.

Rating:

5.0

Staff members really helpful and detailed with explanations of rental storage units and other U-Haul Services at this location. Definitely would recommend this location to friends if in need of any U-Haul services from this location!!

Rating:

4.0

I love how clean, bright and fresh the facility is. It would be a bit easier to find my unit if the facility had extra navigation features like maybe the isle numbers like in Home Depot. Otherwise finding a unit is talediuos as all alleys look the same. Thanks!

Rating:

3.0

The lady at the facility was absolutely perfect in her duties, confident and helpful. There was an African American individual that was there and completely clueless and unhelpful!

Rating:

4.0

The security is poor. The main access door to the facility is open to anyone (not access controller by passcode), I set off the alarm on my unit 3 times when moving in & no Uhaul personnel ever showed up, no UHaul personnel responds to the help button on the numerous “Help” machines located in the facility.

Rating:

1.0

The app made it a headache to condict move in and wasted my whole day. Not good

Rating:

5.0

Helpful reps

Rating:

1.0

I accidentally set off the alarm when opening my storage unit, representative brought the police to question me!! Have had staff completely ignore my calls when asking for lock to be removed No one ever available by phone forcing me to make long trek there to ask simple questions

Rating:

5.0

Very convenient location in Santa Clara, a great staff to answer any questions. I’d love the fact that it’s easy to get in and out, and you can access your stuff after hours which is unusual. I highly recommend this place. :-)

Rating:

5.0

It was great, staff was so kind and helpful with getting our first storage unit!

Rating:

1.0

Everything was great until the employee helping me mentioned a free month of storage with rental. This was my second U-Hual rental to take my things out of the storage that I paid 2 moths for. No one mentioned the free first month when I rented my first U-Haul truck despite ordering them together (truck and storage). He mentioned that they have had this promotion for a while, yet I received nothing for my first month.

Rating:

5.0

Very nice place

Rating:

5.0

The guys at this center are outstanding!

Rating:

5.0

I left because of convenient location ( I moved to Fremont, CA and need a closer storage due to more traffic congestion near Santa Clara ) and rental rates. I would have stay on this unit if the rental fees went down to compensate for the costs of driving back-and-forth between workplace/home and U-haul storage.

Rating:

4.0

We weren’t able to move in our unit, due to a misunderstanding that it wasn’t an outside drive up unit, which is what we needed. Everyone was pleasant and helpful with canceling it.

Rating:

5.0

Great and clean and great customer service I recommend 100 out of 100

Rating:

5.0

It was great to have a storage place so close to San Jose. Staff was great. The rental helped me sure family items until a new home was ready. Thank youu if.

Rating:

5.0

Only reason I put that the facility wasn’t clean was because there were people there that just left there junk in the entrance that made it look dirty and like a dump. Those people should have respect for the facility and not treat it like there personal trash dump.

Rating:

5.0

I was surprised to find the prices reasonable

Rating:

5.0

Excellent conditions, friendly and knowledgeable staffs, great sizes and straightforward fees.

Rating:

5.0

Felipe was courteous and friendly. Assisting me with how to get the Uhaul and storage unit. I will definitely recommend this location to anyone I know.

Rating:

4.0

More customer service clerks.

Rating:

5.0

Cleanliness was great the entire time I stored my belongings there except for one time but it was the fault of another sloppy customer that made a mess that my family and I had to step over in order to get by a bunch of dirt and garbage on the floor in front of another storage unit in the aisle. Other than that I want to thank you guys for a great clean experience. I left my previous storage unit public storage because they were dirty and customer service was awful.

Rating:

5.0

I like the location, very clean and they have safe checkpoints to keep your items safe and secure. The pricing is also very competitive. Also the staff is very professional , courteous and friendly. Thank you

Rating:

5.0

The best U-Haul I have ever had. Very clean units. Stuff is excellent! Also rented a truck and trailer from here. Excellent experience.

Rating:

5.0

Alarm that went off all the time was annoying AF

Rating:

5.0

Very good job, and very quick.

Rating:

5.0

Everything good

Rating:

5.0

Excellent Customer Service as I was greeted with very professional High Rated beyond Exceptional Customer Service. I Highly Recommend and Commend the young gentleman helping me and my friend obtain outstanding Service. Thanks You U-haul for Excellent Customer Service for I am indeed one very happy customer.

Rating:

4.0

Place is good and clean. Easily accessible and good customer service. However, after going in I found the place was on upper floor without an elevator. It took lot of time to move up the stuff. This should have been better communicated.

Rating:

5.0

The staffs are very friendly and accommodating

Rating:

5.0

As I’ve said multiple times with regards to my latest transactions with UHaul all of your associates are marvelous!!!

Rating:

4.0

The location was not really convenient to my place otherwise I would have stayed

Rating:

5.0

Storage expectations were exceeded entire time of renting, am moving out of state but will recommend you to all where appropriate

Rating:

5.0

Easy access, clean and friendly staff!

Rating:

4.0

I would have appreciated more clear instructions on where the actual unit was as well as pictures of the exact unit prior to renting

Rating:

5.0

The staff is friendly and helpful. Will work with you and take time to answer all your questions. This facility has top notch security for each storage unit. plus security cameras thought out the entire building. With large monitors in the office.that scans the building and a monitor that shows when you check-in and disarm the unit. and check-out and arms the unit. as well as shows when you open and close your unit along with a time stamp. it will show when the unit as a alarm. There is always staff on hand. I notes that there are intercoms though out the building to call the front desk. I am very impressed this facility. the cost is good. There are restroom located with in the storage unit areas. scent's it is a U-haul facility/ location that means you can rent moving trucks and trailers there.

Rating:

5.0

Manager BreAnna was wonderful and considerate in letting me move out with a grace period! The staff was friendly and helpful! The lot was very secured with lights and alarm system! Highly recommended!

Rating:

5.0

Excellent

Rating:

5.0

Chez was super helpful! the entire staff is great

Rating:

5.0

Management and staff was very helpful And polite. Thank you guys for everything.

Rating:

5.0

I would like to say thank you what a great staff!! Very accommodating and understanding.,Truly appreciate it so much..

Rating:

5.0

Blonde cleaning lady is awesome! She helped me clean a spill and provided information about the operations. She was friendly and approachable.

Rating:

4.0

It’s very very expensive.

Rating:

4.0

Terrific customer service. Convenient location.

Rating:

5.0

I was using Public storage for years and this was my first experience with U-haul Storage. I have to say it was far superior in every way. The cleanliness is unparalleled. You could eat off the floors! Even though my space was on the second floor and required elevator access, it was still easy to do with the carts which were always available, easy to find and not all banged up. I was really impressed with this storage facility and would definitely use U-Haul again for all of my moving needs. I would suggest pro-rating and offering a refund or a credit towards another U-Haul product if you move out in the middle of the month and paid for a full month. BreAnna is amazing, she really cares about the customer and understands how stressful moving is and goes way above and beyond to make our experience as pleasant as possible.

Rating:

5.0

I wanted to return the locker as it is no longer useful for me, but it could be useful for the next person renting the Uhaul storage. Please see if you can have a locker take-back program for a nominal amount or full refund to save resources and prevent wastage of lockers.

Rating:

5.0

Amazing staff, with great communication skills!

Rating:

5.0

I received very good customer service from your employee who helped my husband and I and also my granddaughter who got a storage very nice person. Everybody in there was polite, nice and professional.

Rating:

5.0

Donna and Jonah were very friendly and helpful. Made the process quick and easy and Donna went out of her way to show me how to use the premises with the check in and check Out card.

Rating:

5.0

Outstanding

Rating:

4.0

Everything was fantasric except that I am highly sensitive to mold (beyond what is normal) and the bare plywood base of the unit gave me trouble. Bare plywood often comes slightly moldy from manufacturing so it is not the fault of UHAUL and would be fine for anyone who is not highly sensitive. There was zero hassle or fees for cancelation so even though this did not work out for me it was still a great experince

Rating:

5.0

Very friendly staffs. Keep up the great work.

Rating:

5.0

Love the friendly atmosphere with staff, very accommodating and helpful! Cheers!

Rating:

5.0

Well managed, super clean, exceeding my expectation.

Rating:

5.0

This location is one of the best if not the best in the Bay Area. Safety, cleanliness, great staff, knowledgable,courteous, attentive.

Rating:

1.0

I was assured by an older woman with long hair, who helped us with our move out walkthrough that everything was done. Two days later there’s a charge for the storage unit. I called the store and got put through to general customer service. They said my unit still showed occupied. They also called the store directly and the manager. No answer and no one ever followed up with me. Unit was only canceled because I disputed the charges with my bank. They were going to just keep charging me for an empty unit.

Rating:

3.0

Storage unit easy to find and move items into. The staff is approachable and helpful. The negative, the incessant alarms sounds when opening the unit even after I repeatedly confirmed with staff that I disarmed the unit correctly before opening. I was told it was a facility issue but it was annoying when it would not turn off quickly. Also, I had some issues with after hours access card swipe machine but eventually got in after swiping a few times.

Rating:

5.0

I dont remember the name of the woman was rude in person and then called me hours after i checked out and moved all of our stuff today. it is the first time at this location that i had an unpleasant conversation. for reference she is possibly hispanic with long chest length hair everyone else has been wonderful. she called to tell me we shouldn't have gotten our unit checked out at the price quoted? it is the weekend before christmas you think staff would be extra nice. I let her know that previously I have left a five star YELP review and I hope she has a great weekend. other than her need to assert her authority i still love this location and all the other staff.

Rating:

5.0

December 20, 2023 U HAUL, SANTA CLARA, LAURELWOOD: The ONLY problem was at the actual, physical time and date of check-in. While the clerk was pleasant, courteous, and eager to show us available units and very basic operational guidelines, perhaps he was rushed. Some of the essential contractual data entered was either omitted, or not entered correctly. And perhaps, I should have caught the errors. At this writing, I have yet to-do a "final close" with you (U-Haul), but I do intend to do so on or before 12/26/2023. Thank you. Richard Merk

Rating:

5.0

Thank you especially to gentleman who loaned me the allen wrench when my tv stand had to be taken apart. I had no tools and was stuck it wouldn't fit properly n my vehicle without the top attached to here tv sits on stand so thank you sir a million you deserve a raise for taking the time to help a stressed out customer!!!! Sorry didn't get your name i'm sure on my day of check out and time you can see in surveillance camera who helped me!

Rating:

5.0

Great customer service.

Rating:

5.0

This was a billing issue which was handled by phone at separate times and locations on 12/08/23. BOTH of your representatives very satisfactorily performed and completed the transaction professionally. Thank you, best wishes, and Happy Holidays. I'll be back should your services again be needed. Rich Merk 12/09/23

Rating:

5.0

The experience was easygoing and stress free. Thank you.

Rating:

5.0

Thank you for your patience

Rating:

2.0

Staff doesn't know which lockers are available. I had to go to reception multiple times just to get a storage room. And again to get the free lock. It is exhausting to walk all the way multiple times while staff could have helped.