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jordan B.Customer Reviews for U-Haul Storage of Santa Clara
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A few more internal strap hooks in a UBox would have been helpful. Otherwise, the location and staff are great and very helpful!
Lekan W.I've been charged $202.59. My receipt (via email shows a total of $193.92. That same receipt indicates I rented 4 dollies. I actually rented 2 dollies. One (1) of those dollies was bent such that it couldn't be used to pick up boxes. Each box had to be picked up and placed on the dolly, then rolled away, and then again picked up and taken off the dolly at the other end. That doubles the amount of work required to move boxes. So, essentially, using that bent dolly cancelled out the benefit of using both dollies Regardless I was charged for four and rented only two (2), of which one (1), was damaged. I should be charged for only one (1) dolly rental. $8.67 ($202.59-$193.92) $21.00 ($7.00 x 3) $29.67 It looks like I've been over charged by $29.67 plus any applicable taxes. When should I expect this to be resolved? Thank you, Michael Pope mkpope08@gmail.com
MICHAEL P.I was helped by two people at the store multiple time and everytime they were so incredibly helpful and kind. Could not have asked for better service.
constance C.Making me backup with a trailer was a bit of a bummer
Daniel E.Wonderful and helpful throughout the entire process.
Mary F.I really appreciate your service!
Christopher W.The only thing i didn't like - some unclearance with the avd saying "free month when renting truck" and it wasn't clearly explained what does "one way" mean
Aleksandr S. | Online Move InBoth delivery drivers were fantastic. Professional, efficient and happy. A very nice surprise.
Wayne C.Grasias
Mario j. | First ImpressionsVery friendly and helpful staff
Walter H. | First ImpressionsNothing to improve. I was immediately greeted upon check-in, finished my paperwork quickly and got my vehicle right away. The return process took under 2 minutes, excellent.
FREDRICK W.the technician who helped me obtain the trailer did an outstanding job.
Anna H.Appreciated all the help from all the workers there! Great job to everyone.
THOMAS T. | Overall ExperienceKeep up the great work! Awesome customer service!
Kelsey A.Helpful staff
Daniel E. | First ImpressionsWhen a customer rent a u- Haul, there should be enough gas in that truck to take you to the nearst gas station, my truck ran out of gas one mile after I left the station. NOT GOOD
Parviz P.All the staffs are awesome. Best customer service !!
BISHWASH L.UHaul is awesome. Super service!!
KARANKUMAR B.Nathan Wyms was awesome! Great service all the way through! Will recommend this location to my friends! Fly Eagles!!
Arthur M.I've moved several times in my life and used U-Haul most of the time. After the way I was treated I might have to rethink that for future moves. I got to the location 30 min early as per past experience if you don't get there early you're usually waiting in a long line. To my surprise there was no one there. When I got to the counter to check in after asking my name the guy behind the counter said “you're 30 minutes early “ I said yes, it's usually good to be early. He then proceeded to tell me that they're waiting for a truck and that the truck might not be there right at 10 to which I said I made a reservation for 10 and I have movers coming at 10 so I need to truck by 10. With a lot of attitude and push back he finally figured out a solution. What I didn't appreciate was being talked down to because I showed up early. He was rude and condescending, not what you want in customer service. I also don't understand how my original quote was $53 and somehow I ended up paying $103 I understand that it fluctuates but that seems like a lot to pay to use a truck for two hours and only go 20 miles. Needless to say from the rude person behind the counter to overpaying to use the truck I will have to look at other choices in the future.
RYAN S.From start to finish the transaction was easy this is my 1st experience using a storage unit! Every Staff Member were Professional, informative and friendly! A+
MALIKA C.Thank you guys. Your program with free month of storage help me a lot in my moving process!
NIKOLAY M. | Overall ExperienceVery easy to pick up, extend my rental, and drop off with no issues
Jennifer T.Be honest in conveying information to unsuspecting customers and not arm twist them into paying more than they should
Rahul P.Nothing
Denise S.The truck was very shaky which lead to: Not being able to use side mirrors because they are vibrating so violently that you can't make out any objects & the plastic backing behind the center seat slams against another plastic piece that is louder than the road noise with the windows rolled down. The 12 o clock of the steering wheel needs to be at 2 o clock to drive straight.
JOSHUA B.Very understanding people.
Josue L.No me gusto que no tiene seguridad tanto al entrar al almacenamiento y lo que más me llevo a cancelar un 3 días después fue que en la entrada a mi almacén siempre están camiones descargando y son muy groseros el personal , siempre están descargando no te prestan los carros , se supone que es para los clientes , no hay seguridad , cuando estaba sacando mis cosas , uno de ellos se asomó a mi room y eso no está bien
Cristian S. | Overall ExperienceTruck was filthy with dog hair and all the door handles were nasty
THOMAS H.Nothing, all is good.
SEMERE B.Was given paperwork for one truck, but keys for the other. Odometer and pictures did not match, so had to go back and get everything fixed then go through the vehicle checkup again.
XAVIER O.Have more trailers you can rent 1 way
Stephanie M.Excellent facility, safe and convenience access.
Victor V. | First ImpressionsWhile this location was fine in itself, and the worker was efficient, it was crazy that I had to go to this location in the first place, as there's a perfectly fine location just 1 mile from my home, rather than 20 MILES to this location. AND IT HAD THE TRUCKS WE WANTED!! When I made the reservation, I was told I could get the truck here, but was only informed the previous day of my rental that this would not possible. I would not have rented from U-Haul if I had known I'd have to drive 20 miles, instead of 1 mile, to pick it up. Do better in this regard.
Mark S.Everything always works out fine over there it's very convenient and a good location for me
BRYAN W.I booked my vehicle ahead of time couldn't have been more simple the price was very very reasonable extremely happy with their service
DAVID P.This moving using Uboxes that I have ever experienced. From 2 cancellations to lost uboxes I doubt that I will use uhaul in the future for moving
STEVE B.I’ve rented through UHaul a lot. This is by far the best one. Great team working there.
TAMRA F. | Overall ExperienceVery good
Taiwo O. | Overall ExperienceGreat business and pleasant employees at both locations I rent from
Daniel B. | First ImpressionsNathan was very friendly and provided some key advices. Donna showed me all the units on top of her regular job. The place is very clean and felt safe. I am happy I found this location to store our belongings during our downsizing process.
Diana C. | First ImpressionsGood condition. Especially great first month free deal.
Daniel K. | Overall ExperienceHad issues with equipment the 1st day were I had to stop and get hotel for roadside assistance to cone fix trailer
LLOYD A. | First ImpressionsBurned signal light bulb, tried to charge me for 85 miles when i only drove 12 miles, and very dirty truck inside and outside
Mohammad Z.Very clean and well managed. Thank you!
Bobby P. | First ImpressionsForgot a couple items in the delivery, the person who delivered tried to get me to pay them $100 on the spot but I only gave them $40. I later learned I was not supposed to do that.
David Michael J.Thank you!
Whitney G. | Overall ExperienceGreat experience
CHARLES S.The truck wasn't washed or ringed. Pressure wash or rinse the exterior.
LUIS D.n/a
Ryan S.Our recent move with UHaul Uboxes was flawless, unlike our previously disastrous one with a moving company. We are overjoyed. This time nothing was damaged in the least, everything arrived, communication was consistently clear, and the goods arrived exactly when promised. I SO wish we had used this system a few months ago for the first part of our move. What a difference and at half the cost!
Yvonne P.he was very helpful and was really fast
Pete H.Very fast for pick up, not so fast for drop off.....the young men at the counter were personable and efficient.
MONICA Z.the staff are friendly and swift in execution.
Debasis R.Always nice , friendly & knowledgeable. No stress at all five stars for sure !!!
Myrna M.Thanks for the efficient service.
Nicholas K.Frank is a very kind understanding person but made the whole thing quick and easy. He went above and beyond when he didn’t have to and I thank him, very very much for that. I would definitely recommend anyone to go to U-Haul of Mountian view!
Kristie R. | First ImpressionsI had issues with remote pick up and return but the employees behind the counter where very helpful.
Matthew O.Just a little confuse about the return over night. But after reading a bit, now I'm an expert i think! The best would be if you have elevated ramps !!
MYRNA M.No comment.
JUSTICE A.Everything look's good
Noel M.Experience was good except when I was told I didn't put the same amount of gas as when I took it. I took a picture of the gas meter before I drove off and showed it to the attendant. I shouldn't have to do this and the paperwork should've been more accurate.
JEFFREY D.I would prefer a digital access to storage issued to me instead of being forced to buy a lock and use it. Rest all good
Shashwat K. | First ImpressionsThey understand how stressful moving can be. Helpful, understanding we may be stress about our move. I have my belongs here for almost three years now. It’s has always been clean. And the office people have always been nice, respectful. Even the drivers for the Uboxes.
C R C. | First ImpressionsI forgot the name of the gentleman that helped me, but I believe he was Indian. Super nice guy who gave amazing service and incredibly helpful. Thank you!
JONATHAN C.The employees were helpful and nice. Everything went smoothly and way above what I was expecting. Thank you. Definitely will recommend this location to others.
TERI H. | Overall ExperienceMichael and his team did amazing. They were flexible, helpful and promptly replied to my calls.
Sarah A. | Overall ExperienceDonna is especially helpful!
Jean G. | Overall ExperienceThe caucasian light hair cleaning lady was the one who stood out the most to me! Very warm! Attentive ! The friendliest on staff. She knows how to clean and the place was kept well with no musty smells. The other worker were very good at there positions as well. Thank you Uhaul. V.P. Andersen
VERNON A. | Overall ExperienceU-Haul literally sucks
Marc P. | Overall ExperienceNone
Dan C. | Overall ExperienceThe staff were helpful in providing information to secure the unit, however unhelpful in advising how to access the unit -- the original staff member walked away and didn't say why at the end of the process without any direction in which we had to ask someone else.
Jonathan R. | First ImpressionsDuring the summer months it did get a bit over 85 though that was what the limit was supposed to be. Had some issues with the North elevator not working. Other than that I liked the facility and it served us well.
Peter H. | Overall ExperienceI've used different storage units previously, and this UHaul was hands-down the best. The units were secure, clean, and pest -free. Staff was helpful, and Mike Sousa's flexibility with helping me coordinate a move out was invaluable.
Alexander M. | Overall ExperienceI had a very bumpy start with this facility, and U-Haul at large, but after a very stressful few days catalyzed by lack of attention from employees, the willingness of them to reach out and make things right after I spoke up is at the least admirable and shows improvement in customer service.
Marc P. | First ImpressionsFabulous! This is the Best storage experience I've ever had
jANORA M. | First ImpressionsQuick. Easy. Painless. Thanks for the best storage experience in my life.
Nichole S. | Overall ExperienceHands down best U-Haul and storage unit rental experience I've ever had. Crew in the office was friendly and helpful, and the lady who showed me to my locker was a sweetheart. She also kept the places very clean! She kept saying how she just waxed the floor that morning, and you could tell!
John M. | Overall ExperienceThe manager Michael Sueza set's the tone there and his staff follows there all excellent customer service I just want to say thank you very much 😊❤️
Joeddy G. | First ImpressionsThe alarm still goes off each time I open the door after I properly checked in. Other than that, it was a great experience!
Xu L. | Overall ExperienceThe gentleman who helped me was very friendly and helpful. He answered all my questions and offered up info that I wasn't aware of but was good to know. The storage areas were extremely clean, cool and easily accessed. Thanks for a great experience!
Thomasita Z. | First ImpressionsThank you for being convenient and available , right away.
MIMI L. | First ImpressionsAmazing Staff! The lady and gentleman who helped me were awesome! Was very happy and enjoy coming to my storage.
Kevin N. | First ImpressionsNegative - The facility requires only one type of lock, but that was not made clear prior to arrival. Without this lock, I would not be able to use the facility. The facility had run out. So we had to go get our own from Home Depot. Positive - I had gone to Southern California to get the last of my mother's belongings. I had missed estimating the actual size of storage I would need. The staff made it very easy for me to get the next larger size of unit. Also, I was not very happy with the lock situation and I was a bit short. The staff member treated me very well, even when I was short. My being short was my fault, and I congratulate the staff member for not reacting to my rudeness.
KATHY R. | First ImpressionsVery convenient facility to my new residence in Santa Clara!
PRISCILLA F. | First ImpressionsI did not rent a storage. I had reserved what I wanted online. I went into the location and was told my reservation didn’t matter. I wanted a 5x8 climate control. Was shown a 10x10 even when I said a 5x5 was probably fine. But wanted a 5x8 to be safe. I was assigned a storage that wasn’t climate controlled. So we went back to change it. Apparently the one I was given isn’t even a storage and the computer would not allow it to be changed. I spent over an hour only to leave without the storage I had reserved online.
Aundrea B. | First ImpressionsVery clean, very professionally run.
Kee K. | Overall ExperienceThe elevator was broken for several hours which ended up delaying my move time. Also, there were 50+ people from collegemoves (I think that's the company?) were all gathered around the entrance and constantly using the elevator once it started working. All of this caused my movers to take much longer than what was originally planned.. This ended up costing me a lot more money since the movers charge by the hour. On a positive side, Andrew was the one who helped me make the reservation and was really amazing. Kudos to him.
Amit B. | First ImpressionsThe staff are actually quite nice and very helpful. However, the door to the climate controlled area which is supposed to be opened for only renters of a storage unit, is open to anyone without needing to use the access card. There is no control on who enters the facility, so I personally felt unsafe leaving my stuff there. A paper notice at the elevator entrance that said “don’t store mattresses. Fee will be charged”. In my storage unit, there was a rat trap. The ceiling did not flush with the walls of the unit and the AC did not properly work which made the odors in the facility nauseating. The cost is the cheapest in the Bay Area, so it does align with the condition of the facility. I ended up checking out the following day after renting one unit since I found another facility at a much better condition (higher cost as well) that better suits my needs. This place is great to store items that don’t need much care such as sky set, bicycles, table and lamp stand. Clothes, furniture, etc run the risk of exposure to pests.
Flor A. | Overall ExperienceEasy check in process. Great customer service. Thank you!
Gabriel V. | First ImpressionsExcellent customer service! Courteous, prompt, knowledgeable. What more can you ask for!
Victor M. | First ImpressionsNick was so helpful. Everyone was friendly and patient. The month for free deal was great. Super Clean. I will go back if I need storage again.
Sharina S. | Overall ExperienceHi Andrew is the best and I really appreciate his work. This is the best U-Haul store in the country. Cheers, Thomas Wain Mailhot
Thomas M. | Overall ExperienceThe customer service rep DJ was simply AMAZING! He was so helpful and knowledgable about the Uhaul product that it made the whole process easy for us - his keen insight on what uhaul storage would be best for us saved us precious manual labor, preventing us from renting a wrong size storage unit - he was a lifesaver! He is not only an amazing uhaul rep for his insight - he was genuinely nice and was extremely patient with us while we were trying to figure everything out - I could not recommend him more! The facility itself was also extremely clean and equipment up-to-date.
Katie F. | First ImpressionsTerri, Michael and Staff, Are very professional. Always available with cost effective solutions. Highly recommended.
Michael K. | First ImpressionsUnit is supposed to be climate controlled but the whole 2nd floor was 86 degrees the entire afternoon when we moved in.
ADI S. | First ImpressionsGreat experience!
Corinna B. | First ImpressionsThe staff is STELLAR.
Julie R. | Overall ExperienceMy reservation did not reserve a unit but only gathered personal information to speed up the real reservation process which happens on site. How is that a reservation? The reservation was for a outside drive-up unit but I was given an indoor unit for the same price (should be cheaper) because the outdoor units were apparently sold out. The employee helping me was friendly but failed to provide sufficient information unless queried and the whole process felt rushed.
Orkun D. | First ImpressionsAmazing, I love it. Thank you
Asad I. | First ImpressionsThe staff and managers were always kind and helpful. In the middle of a move in a pandemic, they could not have been better. I can't say enough good about this storage facility.
rebecca m. | Overall ExperienceVery efficient process...except you're still using paper contracts!
David C. | First ImpressionsAndrew and Michael at Santa Clara UHaul we’re very friendly and helpful! Great service!
Donna H. | First ImpressionsThis facility was well staffed and managed. I even was able to purchase a Thule bicycle rack which I had been wanting, and a young gentleman helped me assemble. TERRIE, (assistant manager) was very helpful on sight!
glenjamen w. | Overall ExperienceThank you.
Jean H. | Overall ExperienceWas simple, quick, and efficient processes. Staff always very friendly and helpful.
Krystal M. | Overall ExperienceThe greatest deal ever came from Las Vegas were should you put your stuff after you drop off the uhaul truck in the uhaul storage and if you get it out in under 30 days that's free yes free at least now a day's wonderful stuff great servis all the way around thanks for all that
BRIANA D. | Overall ExperienceStaff and facilities were great. The process of signing up for and cancelling storage was smooth (my only complaint is the speed of the computer system, but that's a corporate issue), the staff at the Santa Clara location did an amazing job. I will recommend this U-haul location to others.
Landon S. | Overall ExperienceThe staff here are extremely friendly and helpful.
Craig R. | Overall ExperienceThe gentleman that assisted me was very professional and sociable. He was able to show me the different options that would best accommodate my needs. Very easy to communicate and great social skills on his behalf.
OSBALDO S. | First ImpressionsThank you Mike Garcia for all you did for me.
Morgan L. | Overall ExperienceIt sucks that even though I paid a full month on 4/8/2020, that when I moved out on 4/11/2020, the rent was NOT prorated. This is a cheap decision considering that the unit will most likely be rented out immediately. Feel free to contact me but honestly this is one of MANY issues that I have had. The facility itself is great but the people running it are lacking in excellent customer service.
Pablo G. | Overall ExperienceIt was great because the return of the truck and having the storage right there with very convenient. I just wish it wasn't so expensive.
Antonia T. | First ImpressionsI was in a bind, Alexander really help me out with my situation. I highly recommend this location!
jason l. | First ImpressionsGreat customer service very helpful
nadia o. | First ImpressionsStaff was very helpful with suggestions on what size and type of packing materials to use. Was very grateful for the manager allowing me to vacate my unit three days after payment was due on the 5th of the month without charging me for the whole month since they do not prorate.
Cassandra A. | Overall ExperienceI was impressed by the knowledge of the young man that helped me. He knew his products and knew them well. Anticipated my possible needs and was very thorough. So hard to find now a days in ANY business. Great job! Unfortunately I can't remember his name, but he was a younger man early 20's would be my guess
Kyle M. | First ImpressionsThe young man helping was only concerned with making a sale. Not with how to best fit my needs. Another employee stepped in and did that. Everyone in that location especially Alex and Michael ROCK !
Greg S. | First ImpressionsVery well maintained facility and helpful and friendly staff
Xin Q. | Overall ExperienceNo high pressure sales to up grade new and clean storage room
Charles N. | First ImpressionsGreat facility and customer service.
Xin Q. | First ImpressionsThe move in process was smooth. The staff member guided and provided all the required information.
RICHARD S. | First ImpressionsThanks for all your help.
Rick B. | Overall ExperienceStaff was very friendly and helpful with recommendations for packing boxes and storage facilities. They went out of their way to make sure I had everything I needed for packing my household goods.
Cassandra A. | First ImpressionsI'm writing a complaint about the storage. I moved out 2 months ago. So I don't know what or why it's saying 10/3/19. The day storage was shut down I moved out and was told it will be waived. Not pay.
Mike J. | Overall ExperienceDue to construction it’s not fair to rate your place now. I’m upset because I have email from your site and haven’t gotten a reply back, yet I want the covers back on my uboxes I rented.
C. R. C. | Overall ExperienceFire the GM, I've never experienced worse customer service. I'll never give bussines to uhaul again.
Ethan F. | Overall ExperienceStaff was most helpful throughout my use of storage facility, limited hours during latest renovations were a bit inconvenient but no worries. Was still able to empty out my unit in time👍
Aarron D. | Overall ExperienceTerrible! We were not able to access any of our 4 units at all and no one bothered to call and notify us. Mike, the manager said he would call/text me with an update but never did.
Aaron S. | Overall ExperienceI would recommend this location for truck rental/return. I would not recommend this location for storage.
Angeli W. | First ImpressionsGreat team of store employees with a professional manager, Mike. The storage facility is new, secure, well-maintained, and very clean, thanks to Donna, storage facilities manager. Five star service!
toby a. | Overall ExperienceSuper fast shipping of my U-Box and very friendly staff!
Shuangping L. | Overall ExperienceStaff was distracted and rude. I was the only one in the store ans there was about 5 or 6 staff doing nothing.
Quinnland S. | First ImpressionsGreat service and clean storage!
Tom V. | First ImpressionsVery friendly employees. Good service. System can improve by showing which units have columns.
Jose R. | First ImpressionsGreat service. Thank you Michael!
Stephen F. | First ImpressionsThe young man who made the arrangements in your office (in person) is a jewel. Very helpful, knowledgeable, and efficient. The young lady who checked in the van was also a delight.
Judy W. | First ImpressionsGo team!
Gary H. | Overall ExperienceI’m just waiting now for Retroactive fees
C.R. C. | Overall ExperienceAwesome
Jaimeet P. | Overall ExperienceVery nice customer service
Yanire P. | First ImpressionsGood!
Fahad M. | Overall ExperienceOverall satisfied with the facility staff and access hours. Recommend hiring one or two more people. I had to stand in line 20 minutes just to check out.
Kyle S. | Overall ExperienceI was a fan of the ease. It was really nice. They had the UBox on a trailer just as we had planned. 10/10 would recommend.
GAMAL D. | Overall ExperienceI received the broken ubox , all my items were broken and nobody even called to tell me , when i called to ask what happened I explained everything 3 times in 3 different call each for an hour
Maryam S. | Overall ExperienceThe employees made my move very easy by giving mw the information I needed quickly as well as helping me with any issues along the way. Awesome team at the Laurelwood, Santa Clara location! Recommend!
Hernan C. | Overall ExperienceStaff are rude, communication is poor as to how the pod process works. I reserved a truck there and had to go to a different location to get the truck I reserved
Noe R. | Overall Experienceit was a great experience!
Ali H. | Overall ExperienceGreat overall experience
Tim G. | Overall ExperienceToo much to text!
Cindy C. | Overall ExperienceAbsolutely fantastic experience all around. The guys onsite were very helpful, got my Box out and ready for me in less than 24 hrs. Highly recommend!
JULIA P. | Overall ExperienceEveryone was very knowledgeable and professional.
Abby S. | Overall ExperienceYour facility is better then most of the others by far. The staff are helpful and some of them go beyond reasonable help. Your prices are too steep for me longterm. David McDaniel
David M. | Overall ExperienceVery nice guy helped me. I was in a tough situation and was treated with the utmost dignity. Thank you.
Camille B. | First ImpressionsI really liked the facility which is very clean and the staff which were very polite and helpful.
Kranthi Devasahayam Kiran B. | First Impressionsstaff could definitely do better in terms of letting us know about the night hours, because of the inconvenience the staff caused me I would never recommend it to anyone.
Aida K. | Overall ExperienceWe have rented your U-Haul storage boxes two times now and each time you have been very professional, prompt and courteous. We would recommend your storage boxes.
John S. | Overall ExperienceClean indoor facility and bathroom; flatbed dollies easy to maneuver; limited space for parking & unloading box trucks. Not enough trash cans. Must drive around bldg for questions or concerns.
Curt J. | First ImpressionsManager Michael and his staff are the best, they all treat you like family. True professional personality from all, Thank you for all your help.
Charles S. | Overall ExperienceThe entire journey from packing to delivery went very smooth. The staffs were friendly. The explanation was clear. The time was well maintained. Excellent service.
Sthiti M. | Overall Experiencenice service
Kai Yuan C. | Overall ExperienceEverything went according to plan. Store personnel were efficient and gave me a price breakdown and accurate timelines.
Eric B. | Overall ExperienceThe ACCESS hours were convenient after the change of time to 10pm. Before, it was made moving things over the weekend difficult due to having access only during office hours that ended at 5pm.
Brandon P. | Overall ExperienceNA
John A. | Overall ExperienceThe whole experience took well over 8 hours of my time and didnt give me a good feeling with no one that had authority to do anything to help clear the misunderstandings from missed expectations. Done
Katlin B. | Overall ExperienceStaff was friendly and helpful. A pleasure to work with.
Daniel G. | Overall ExperienceThe lights turn off although I was moving around the storage. You broke my ubox and the adjuster is taking a long time to process.
Gloria O. | Overall ExperienceMany customers were waiting, but waiting time is acceptable (around 10 minutes).
Xingsi Z. | Overall ExperienceI wish the storage unit was accessible later at njght weekdays. If I needed something during the week I had to wait until Friday when open until 8.
Adrian C. | Overall ExperienceI interacted with the owner directly and have seen him truly invested in his business. I mean he wasn’t afraid to do any of the work. He would expect of giants employees! Great team!
Pablo G. | First ImpressionsThere was a wait when we first got there but once we got to the desk, everything went smoothly. DJ was great, he processed our unit quickly and got me into the one that best fit my needs.
cathy k. | First ImpressionsMan who checked me in was very helpful & courteous. I’m sorry I’ve forgotten his name. I appreciate that uhaul offers 1 month of storage w/ renting a truck as I unexpectedly inherited furniture.
April W. | Overall ExperienceVery nice experience. I booked u haul pod from Kansas to California.
Munish S. | Overall ExperienceThis facility in Santa Clara was incredibly helpful and understanding despite the issues I was having with the facility I came from (Austin).
Jason B. | Overall ExperienceReally good service .
Jimmy E. | First ImpressionsGood service
Vinod A. | Overall ExperienceCheck-in process was quick & easy. The man who assisted us was friendly and especially helpful. The facility is clean and in good condition. I’m glad that UHaul could help me.
April W. | ReservationNever had to use a storage facility, but this was the best experience. I always was hesitant hearing bad stories about storage facilities. This location and the staff were GREAT! Thank you!!!
Cathy V. | Overall ExperienceTess is AMAZING. She’s a keeper, make sure you’re paying her enough. The NOs submitted should be Not Applicable, but that choice doesn’t exist. I never visited the facility!
Dennis H. | Overall ExperienceClean, secure facility for storage.
Billy A. | Overall ExperienceI never entered this facility. My Uboxes were stored here then delivered to my house.
KRISTINE H. | Overall ExperienceEmir and Chris made it so easy.......
Lester Z. | ReservationGo smoothly
Sehoon H. | Overall ExperienceVery nice.
Linda B. | ReservationHad to follow up multiple times to get my ubox delivered. really unprofessional scheduling. the delivery driver was helpful though
Arun K. | Overall ExperienceStaff who got the ubox and took it back were great No extra burden on me There was no need to visit their site, just few phone calls and everything was taken care of Thank you very much
Narasimhan V. | Overall ExperienceExceptional customer service from staff at this location. Tess and Carl exceeded my highest expectations. Friendly and efficient. Carl approved cutting lock off my box for no charge. Thank you.
Jeff W. | Overall ExperienceFailed to deliver my pod to moving help contractors at 10am. Had to totally reschedule to another day. Finally got it delivered, they failed to pick it back up on time.
june t. | Overall ExperienceExtremely helpful and made the process less stressful.
Macie M. | Overall Experiencei never interacted with the storage facility. pods were shipped and stored, then delivered late to final destination.
kevin h. | Overall ExperienceDid everything by phone it was a great experience
Suzann O. | Overall Experience.
carlos m. | Overall ExperienceOur u box shipment were parked on the street. Confirmed pick up time of pick up but no one came. Saw the boxes still there the next day and had to call. Not recommended, ineffective service providers.
Lily N. | Overall ExperienceI stored by stuff over the summer. When I got back. It was 8pm. I should still have had access to the storage unit. But for some reason I could´t get in. And the uhaul customer service did nothing.
Skuli O. | Overall ExperienceWould have liked better access hours.
Jaclyn S. | Overall ExperienceAll was good when I talked to Uhaul staff but big problem with Call center. They got my drop off and storage location so mixed up. It could have been excellent rating if the call center know what th
Donte O. | Reservationi had a great experience polite and fast!
ELAINE Z. | Overall ExperienceUhaul (specifically uBox) made moving a nightmare. Nobody seems to know what's going on with uBox.
Brian S. | Overall ExperienceMy experience at U-Haul Santa Clara from beginning to end was absolutely terrible. From the moment I checked in to the moment I checked out, I was incredibly disappointed.I would like to be contacted.
CAITLIN M. | Overall ExperienceUbox pickup/delivery process was smooth
Francis T. | Overall ExperienceThe hours were inconvenient as I normally work until 6.. Getting to the storage place by 7 is difficult with bay area traffic.
Victor S. | Overall ExperienceOur U-Box deliverer, Christina, was excellent. She set up the delivery in advance, called to answer any questions, and arrived when promised. Everything arrived safely.
Martha D. | Overall ExperienceTruck was good, but got over-charged on the return. Also, can’t seem to get anyone in the actual location on the phone, as it goes to a call center.
James B. | ReservationStaff was courteous and helpful. They just need more help at the service desk during high traffic periods!
andrew e. | Overall ExperienceI appreciate the willingness/consideration of the staff to show me the ropes. It helped me be more conscious of keeping everything operating smoothly. That facility is quite the well oiled machine.
LaDraper O. | ReservationMy container was late and I’ve yet to receive my compensation, no one knew tracking status of my shipment, and my account was charged full price. Only the drivers in MD and CA were pleasant.
desiree f. | Overall ExperienceThe basic problem you have is that your hold times on the phone are horrible and then once someone answers the phone they need to transfer the call to another person and then you are placed on another
Steve K. | Overall ExperienceI was told I couldn’t place the u box where it would be most convenient. So emptying the container was harder than expected.
Ashleigh B. | Overall ExperienceSwipe-in policy (and continued swipes) was inconvenient, as was limiting access for new customers (i.e. me)
Edson K. | Overall ExperienceOne of our containers came back having been lived in by mice. We had to file an insurance claim for a destroyed sofa, mattress and decorative pillows.
JOANNA B. | Overall ExperienceI booked online and my truck was ready and waiting for me. I used the indoor storage as well. The staff is knowledgeable and efficient. The place is immaculately clean. I highly recommend them!
Julia L. | Overall ExperienceEveryone was very helpful great job
adilson m. | Overall ExperienceGreat customer service
homa m. | Overall ExperienceThe staff I dealt with had very poor customer service and seemed a bit incompetent. The service was very slow and even though I had an appointment nothing had been prepared and I had to wait very long
WESLEY H. | Overall ExperienceI thought having a reservation would have eliminated the the excessive time it took to unbury the 2nd u box! ( was told 15-20mins.) We waited 55. The staff was sorry...my guys not too happy. ALL OK 👍
mary d. | Overall ExperienceGreat service!
jeff b. | Overall ExperienceVery good!
Dennis R. | Overall ExperienceThe Santa Clara UHaul location is under-staffed and slow. It's impossible to reach someone on the phone. My scheduled UBox access was delayed for hours. Staff was courteous but can't get things done.
Ying L. | Overall ExperienceAwesome
Thrivikramaraja C. | Overall ExperienceOverall excellent service except one lady who "is not very good with people" I asked few questions & "look up the internet everything is in there" was her answer. No willingness to help a customer.
Hyun (Susie) K. | Overall ExperienceThe box was not picked up on the correct day. I called multiple times and was told multiple scheduled pick up days and the box was still there.
Cayley B. | Overall ExperienceVery good experience. Levi was so helpful and kind. Thank you!!
STACY WEIL T. | Overall Experience