I've been charged $202.59. My receipt (via email shows a total of $193.92. That same receipt indicates I rented 4 dollies. I actually rented 2 dollies. One (1) of those dollies was bent such that it couldn't be used to pick up boxes. Each box had to be picked up and placed on the dolly, then rolled away, and then again picked up and taken off the dolly at the other end. That doubles the amount of work required to move boxes. So, essentially, using that bent dolly cancelled out the benefit of using both dollies Regardless I was charged for four and rented only two (2), of which one (1), was damaged. I should be charged for only one (1) dolly rental. $8.67 ($202.59-$193.92) $21.00 ($7.00 x 3) $29.67 It looks like I've been over charged by $29.67 plus any applicable taxes. When should I expect this to be resolved? Thank you, Michael Pope mkpope08@gmail.com
MICHAEL P.- California CA
- Santa Clara
- 95054
Moving Truck Rental in Santa Clara, CA at U-Haul Storage of Santa Clara
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2121 Laurelwood RdSanta Clara, CA 95054
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Location Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Santa Clara, CA 95054
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Customer Reviews
- 4.0 Average Customer Rating
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Your valuable feedback will help us serve you better.
- Rating:
- 4.0
Making me backup with a trailer was a bit of a bummer
Daniel E.- Rating:
- 5.0
Wonderful and helpful throughout the entire process.
Mary F.- Rating:
- 5.0
Nothing to improve. I was immediately greeted upon check-in, finished my paperwork quickly and got my vehicle right away. The return process took under 2 minutes, excellent.
FREDRICK W.- Rating:
- 4.0
the technician who helped me obtain the trailer did an outstanding job.
Anna H.- Rating:
- 4.0
When a customer rent a u- Haul, there should be enough gas in that truck to take you to the nearst gas station, my truck ran out of gas one mile after I left the station. NOT GOOD
Parviz P.- Rating:
- 5.0
All the staffs are awesome. Best customer service !!
BISHWASH L.- Rating:
- 5.0
UHaul is awesome. Super service!!
KARANKUMAR B.- Rating:
- 5.0
Nathan Wyms was awesome! Great service all the way through! Will recommend this location to my friends! Fly Eagles!!
Arthur M.- Rating:
- 1.0
I've moved several times in my life and used U-Haul most of the time. After the way I was treated I might have to rethink that for future moves. I got to the location 30 min early as per past experience if you don't get there early you're usually waiting in a long line. To my surprise there was no one there. When I got to the counter to check in after asking my name the guy behind the counter said “you're 30 minutes early “ I said yes, it's usually good to be early. He then proceeded to tell me that they're waiting for a truck and that the truck might not be there right at 10 to which I said I made a reservation for 10 and I have movers coming at 10 so I need to truck by 10. With a lot of attitude and push back he finally figured out a solution. What I didn't appreciate was being talked down to because I showed up early. He was rude and condescending, not what you want in customer service. I also don't understand how my original quote was $53 and somehow I ended up paying $103 I understand that it fluctuates but that seems like a lot to pay to use a truck for two hours and only go 20 miles. Needless to say from the rude person behind the counter to overpaying to use the truck I will have to look at other choices in the future.
RYAN S.- Rating:
- 5.0
From start to finish the transaction was easy this is my 1st experience using a storage unit! Every Staff Member were Professional, informative and friendly! A+
MALIKA C.- Rating:
- 5.0
Very easy to pick up, extend my rental, and drop off with no issues
Jennifer T.- Rating:
- 1.0
Be honest in conveying information to unsuspecting customers and not arm twist them into paying more than they should
Rahul P.- Rating:
- 5.0
The truck was very shaky which lead to: Not being able to use side mirrors because they are vibrating so violently that you can't make out any objects & the plastic backing behind the center seat slams against another plastic piece that is louder than the road noise with the windows rolled down. The 12 o clock of the steering wheel needs to be at 2 o clock to drive straight.
JOSHUA B.- Rating:
- 4.0
Very understanding people.
Josue L.- Rating:
- 3.0
Truck was filthy with dog hair and all the door handles were nasty
THOMAS H.- Rating:
- 5.0
Nothing, all is good.
SEMERE B.- Rating:
- 4.0
Was given paperwork for one truck, but keys for the other. Odometer and pictures did not match, so had to go back and get everything fixed then go through the vehicle checkup again.
XAVIER O.- Rating:
- 4.0
Have more trailers you can rent 1 way
Stephanie M.- Rating:
- 5.0
While this location was fine in itself, and the worker was efficient, it was crazy that I had to go to this location in the first place, as there's a perfectly fine location just 1 mile from my home, rather than 20 MILES to this location. AND IT HAD THE TRUCKS WE WANTED!! When I made the reservation, I was told I could get the truck here, but was only informed the previous day of my rental that this would not possible. I would not have rented from U-Haul if I had known I'd have to drive 20 miles, instead of 1 mile, to pick it up. Do better in this regard.
Mark S.- Rating:
- 3.0
Everything always works out fine over there it's very convenient and a good location for me
BRYAN W.- Rating:
- 5.0
I booked my vehicle ahead of time couldn't have been more simple the price was very very reasonable extremely happy with their service
DAVID P.- Rating:
- 1.0
Burned signal light bulb, tried to charge me for 85 miles when i only drove 12 miles, and very dirty truck inside and outside
Mohammad Z.- Rating:
- 5.0
Great experience
CHARLES S.- Rating:
- 5.0
The truck wasn't washed or ringed. Pressure wash or rinse the exterior.
LUIS D.