Customer Reviews for U-Haul Storage of Sherwood

4899 reviews

13921 SW Tualatin-Sherwood Rd   Sherwood, OR 97140
(FREE MONTH OF STORAGE!)

(503) 925-6443

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(503) 925-6443

13921 SW Tualatin-Sherwood Rd
Sherwood, OR 97140
(FREE MONTH OF STORAGE!)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

amanda T. 
Rating:
5.0

Customer did not leave a comment.

Jerry K. 
Rating:
4.0

the check in drivers license scan was a problem depending on using a cell phone to check in. what if the customer has a cellular carrier that has miserable reception? it's a real problem for check in and paying the movers.

Patrick D. 
Rating:
5.0

I was confused about where to park the vehicle upon returning it. It said bring your equipment here, but I did not consider the truck equipment. I was looking for something that said rental return or truck return. So I parked it in the wrong place, but the person who assisted me was beyond nice about it, so I appreciated that.

Roxanne B. 
Rating:
4.0

Customer did not leave a comment.

Kelly C. 
Rating:
1.0

I rent trucks at this location on a regular basis. The former GM, John McDonald, was a true gentleman and always upbeat and positive. The new GM, Amanda, is an unhappy, mean and nasty individual who needs to be fired from this position—she makes her fellow workers and clients alike miserable.

Douglas dighton L. 
Rating:
5.0

Easy checkin and checkout

Willy S. 
Rating:
5.0

Nothing. They were nice and accommodating. Washed our windows too!

Karen D. 
Rating:
2.0

We use this location a lot out of convenience for our business. However, there is never parking for a personal car which makes it really stressful and a overall poor experience. We aren't In a position where someone can just drop us off. We had a few poor experiences with the overall age and maintenance of the trucks, but the real issues is the need to accommodate more parking or we will have to take our business somewhere else :(

Danielle L. 
Rating:
5.0

Rented an auto transport, the trailer was serviceable with new tires. A misaligned fender from previous damage and a tie down chain that was well worn were the only negative issues with the vehicle.

Jim D. 
Rating:
5.0

Quick. Pleasant and professional!

Jill M. 
Rating:
1.0

Evan needs training or shoukd find a new line of work not in customer service. Told me he makes 19 per hour he dosent make enough to type an email or re-assure me i wouldn't be charged instead got additude and he hung up. Van stunk like shit so bad and had animal hair covering entire seat that we did not do our whole intended trip. Had to bring it back and now re coordinating our haul with another service. I should have been comp-ed the entire fee but was still charged for a day of use despite not being able to do our whole move! Lousy service Catherine was nice upon return but really thats it. I will never use u-haul again.

Laura P. 
Rating:
5.0

Customer did not leave a comment.

Kristen F. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
4.0

Check the truck for cleanliness before you rent to the next person.

ELIZABETH ANNE P. 
Rating:
5.0

Friendly and helpful. You guys were great.

Natha E. 
Rating:
3.0

Customer did not leave a comment.

Brandon A. 
Rating:
5.0

Team was awesome on both check out and check back in - super communicative when I needed it.1

Matthew G. 
Rating:
5.0

Amanda was great!

MATTHEW JAMES M. 
Rating:
4.0

Customer did not leave a comment.

JOSE BERNARDO P. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
4.0

Truck was worn down, dirty and steering was a little loose.

JONATHAN GARY L. 
Rating:
3.0

I rented the trailer for 24 hours from 930am to 930am. I get a call later in the day that they made a mistake with my reservation and I had to bring it back the same day before they closed. I told them I reserved it online for 24 hours and my contact had it for 24 hours. They told me too bad we need it back tonight like it was my fault. The person didn't offer any solution so I had to chang my plans and brought it back earlier than I wanted. In person I tried to get partially reimbursed for their mistake but they told me they can't do anything at the store level.

Karim M. 
Rating:
4.0

Be prepared to wait a bit. I had a truck pick up scheduled for 8:30, and I was admittedly 5-10 minutes late. But I didn't actually end up leaving until 9:15. I had movers at my apartment at 9am. I am not faulting the employees, especially as the person who was helping me was very new and the customer ahead of me was not the easiest, but don't expect to walk in and walk out with a truck, which is what was going to happen in my head. Also, they give you the truck with only 1/4 tank. I had to drive 3 hours with few options for gas in between and had no idea how much I needed so I just filled the tank. You don't get a reimbursed for returning it with more than the 1/4 they gave it to you with. So ask about average miles per gallon and do the math on how much you'll need to get to where you're going.

MONICA D. 
Rating:
5.0

Customer service over the phone was phenomenal your agents are very well trained and Haley helpful. Appreciate their diligence professionalism and knowledge. Had a challenging situation and they took very good care of us.

OWEN H. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

customer service was great, thanks.

JOSE V. 
Rating:
4.0

Nothing the team overall did a great job, most importantly Katherine Sculthorp went above and beyond to help me, unfortunately at the end of helping me she took a fall in your yard when she slip in mud, I hope she is ok, thank you U Haul for your service 😊

PATRICK C. 
Rating:
5.0

The trailer could have washed on the outside prior to pickup :)

Ryan D. 
Rating:
5.0

Another terrific U-Haul experience at Tualatin-Sherwood OR - Thanks Team U-Haul - loved hauling with your new van! - John

JOHN L. 
Rating:
1.0

got the truck....minus the dolly and blankets I paid for. truck had 1/2 a tank of gas.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

My rental experience was fine, right up until it came time to return the truck. It was after hours, so I had to attempt to use the Uhaul.com/share website, which utterly failed. After logging in with my phone number and finding my reservation information, the system would not recognize that I was at the Uhaul location where I had rented the truck. I opened every aspect of privacy on my phone and tried a dozen times to “allow” the system to “verify my location”, with no success. After that didn't work, I waited on hold for thirty minutes with the 1-800 “no service” number, where after being told at least 100 times that my call was very important, no one ever answered. A follow up call in the morning, to the rental location, after being billed the extra $20 “convenience charge” because someone had to check the rental back in, got me nowhere. At first, I was told I was charged the extra $20 for parking in the truck parking spaces, rather than leaving it in front of the building blocking traffic. After explaining what had occurred and asking for a refund of the $20 charge, the person I was speaking with was “not authorized” to provide that kind of refund and they would have to speak with their manager and call me back. Needless to say, I have heard nothing from Uhaul about the issue with the website, the inconvenience of being on hold for thirty minutes or the $20 refund and it's doubtful that I ever will.

PATRICK ROBERT D. 
Rating:
5.0

Great as always

Chris T. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

Super friendly and accommodating. Fast. Easy process after the insane booking process online. Would rather just talk to a person.

Andrew B. 
Rating:
3.0

1. Requested & listed equipment was not inside truck, when I opened the truck at my home - the dolly was missing 2. Please remove rental charge ($10) for dolly 3. Tried several times to contact the Sherwood office but was on hold for unreasonably long times

STEPHEN D. 
Rating:
5.0

they are always very professional and great to deal with

Michael B. 
Rating:
5.0

EZ load ramp was super helpful allowing me to push fully loaded tool boxes onto the truck.

Henry R. 
Rating:
5.0

Amanda was awesome she answered all my questions and always had a smile!!!!

PATRICIA G. 
Rating:
5.0

Customer did not leave a comment.

vernon H. 
Rating:
5.0

the truck still had garbage under the driver's seat and the box wasn't very clean

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

JAMES MONROE M. 
Rating:
5.0

Customer did not leave a comment.

RENEE W. 
Rating:
4.0

I think that if your going to make your customers return the trucks with the same amount of gas as when it was picked up, then all the trucks should leave with a full tank of gas. That would make it way easier on your customers, instead of them worrying about refilling it to exactly a quarter tank or whatever it was at when it was picked up.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Richard Z. 
Rating:
3.0

I dropped the vehicle off 7 minutes after closing time. Although it wasn't due until 1:00 p.m.. the next day, I called the location 15 minutes before closing to say I'd be a few minutes late and was told "just drop the key in the mail slot". The following day, I checked my e-mail to find the final bill included a $20 charge for a drop-off fee. When I called to determine what it was for, I waited on hold for 30 minutes When someone finally answered, I told the person I wanted to discuss the charge, I was told "you'll need to talk to Customer Service" and was immediately put on hold again with an expected wait time of 42 minutes. A very unsatisfactory experience.

BRAD J. 
Rating:
5.0

Truck stunk like cigarette smoke. The app for checking in and out is borderline worthless. It wouldn't allow me to complete the check-in nor the check-out. It would hang or freeze.

Jason T. 
Rating:
5.0

Customer did not leave a comment.

GRANT CLIFFORD Z. 
Rating:
2.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

employees were super helpful and nice

SARA T. 
Rating:
4.0

Customer did not leave a comment.

NHUNG THI KIM B. 
Rating:
5.0

My pickup time was 9am. I got there around 8:15am. A woman was outside, ready to help, and she walked me through how to pick up via mobile. She suggested using my internet browser, as the app is glitchy. So that's what we did, and I was off the property within 20 minutes. Would recommend to friends and family.

Ramzi S. 
Rating:
5.0

Customer did not leave a comment.

PAULINE K. 
Rating:
5.0

Customer did not leave a comment.

mike A. 
Rating:
5.0

Customer did not leave a comment.

Robert N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRA RAE N. 
Rating:
5.0

At no fault to U Haul the part did not come in when it was scheduled to. I did find the part in Hillsboro with help from Amanda at the Sherwood U Haul. She was a big help and got the job done when I didn't it.

Richard T. 
Rating:
5.0

The two employees that helped me, Amanda Wyland and Evan Poole, were outstanding. Both treated me like a customer not just a consumer (there's a big difference). I had to make some changes to my on-line reservation and Amanda very swiftly and cheerfully accommodated me. Her attitude so impressed me in this pandemic age when so many business people are only grudgingly or completely unwilling to even listen to what their customers need. Great job, Amanda! You redeemed my faith in the human race. The same goes for Evan. When I returned the truck with a full tank of gas, I mentioned that I had put 8 gals of gas in it even though I had only driven a total of 37 miles. $35.00 of gas for 37 miles! He unhesitatingly saw how crazy this was and gave me a partial discount for the rental. This guy was incredibly reasonable and fair. Another Great Job! I will always use and recommend U-Haul of Sherwood because of these two individuals.

ROBIN L C. 
Rating:
5.0

Customer did not leave a comment.

CASEY M. 
Rating:
5.0

Nothing, I can't remember the persons name that helped me both checking out and back in(same person) but he was AWSOME.

ERALD C. 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

The truck did smell bad & could not run A/C. With Covid still a priority could have been sterilized better.

KEVIN WADE P. 
Rating:
5.0

Very helpful & efficient

Kay P. 
Rating:
5.0

Customer did not leave a comment.

ERIC ALEXANDER M. 
Rating:
5.0

The after hours return via the website was difficult / impossible to access easily.

douglas L. 
Rating:
5.0

Customer did not leave a comment.

KIT WILDREN J. 
Rating:
5.0

Customer did not leave a comment.

SCOTT VINCENT K. 
Rating:
5.0

Customer did not leave a comment.

REGINO P. 
Rating:
4.0

Customer did not leave a comment.

LIDONG Q. 
Rating:
5.0

Wait time to check out and check in my U-haul truck took several minutes (over 5 min) just because the staffing was low (only 2 people). So if anything could be approved, have at least 3-4 people working to help customers.

Jeff K. 
Rating:
5.0

The owner is a very nice and pleasant to work with!

David C. 
Rating:
5.0

The no contact option was great however it was a bit complicated and I had to restart the pick up the truck twice before it was able to get into the truck, Drop off was super easy and the online check out was very smooth. I am glad there as many verifications as you had it was just a bit glitchy. I would use again when we needed a moving truck.

Marie S. 
Rating:
5.0

Mr. MCDonald Is greatest job very personable knowledgeable and professional

SCOTT J K. 
Rating:
5.0

Customer did not leave a comment.

KAREN S. 
Rating:
5.0

Customer did not leave a comment.

RANDALL EUGENE C. 
Rating:
5.0

Customer did not leave a comment.

Janet N. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ALLEN M. 
Rating:
4.0

Uhaul has an X ( label / sticker )next to old reported damage. Very handy when checking the rental for previous damage.

Robert A. 
Rating:
4.0

Customer did not leave a comment.

Omar A. 
Rating:
5.0

Mark was immediately understanding, accommodating and friendly! He listened politely, adjusted accordingly and made my frustration dispense! While I am new to the whole condo storage concept, the facility was very clean, accessible, and manageable! KUDOS MARK

Gretchen H.  |  First Impressions 
Rating:
5.0

Aaron at the counter were great.

Chris G. 
Rating:
5.0

The first rental was a 10 foot truck, and the front windshield was dirty inside and out, which could have been dangerous to drive. Unfortunately, I underestimated the size of a van I needed, and had to return and exchange it for a 15 foot truck (which did have a clean windshield). I would like to give special thanks to Amanda Wyland who helped me exchange the first rental for a second larger rental, and was great.

kevin B. 
Rating:
5.0

Super easy to pickup rental truck and be on our way.

Sabrina P. 
Rating:
3.0

Computer system is not in line with the people and products in store. System let me schedule and pay for a hitch that was not even in stock. 5 days later, the day before the install, I got a text saying don't bring your car in we don't have the parts. We planned a move from Oregon to Oklahoma based off the date the system schedule for our install. Had to wait another week. Which cost us thousands of dollars in lost wages, money spent for housing for an additional week plus expenses since we had left our jobs. Again, all based on a scheduling/inventory error. The actual people, minus the late text to inform us of the situation, were very understanding. Do not expect to reach a manager though. We were told, "you have as much luck at reaching them as we do. So least to say, we will not be going back to uhaul in the future should the need arise.

JENNIE MELINDA A. 
Rating:
5.0

Customer did not leave a comment.

ARACELI V. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL DAVID T. 
Rating:
5.0

The assistant manager Amanda was great and very helpful and so was the owner

BLANCA G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

GARY V. 
Rating:
5.0

Nothing. The entire process was easy, friendly and organized. I will definitely use Uhaul again if I need to rent a truck or trailer.

Karen B. 
Rating:
5.0

Met our every exception we had, would use again.

GREGORY S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lori r.  |  First Impressions 
Rating:
5.0

Everything was ready and it was a smooth process.

SHELLY MARIE R. 
Rating:
5.0

Great customer service!!!

LYNNE L. 
Rating:
5.0

Improve signage for Entry and Departure. The parking lot is One Way. Lots of folks enter at the exit.

TERRI C. 
Rating:
5.0

Continue to provide the excellent you gave to me! Ben W. Knight

BEN K. 
Rating:
4.0

Customer did not leave a comment.

Virginia A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LUKE SARO A. 
Rating:
5.0

Very friendly and professional. Willing to help those people who need it with the forced-electronic check-in/check-out process.

Linda H. 
Rating:
5.0

Customer did not leave a comment.

JAMES OLIVER R. 
Rating:
4.0

App is a waste of time. Not the locations fault. Location seems as they could use another employee at times, but i was only a there for about an hour.

Brittani C. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

The staff there was very helpful when we were stressed and moving. They really made a difference. We ordered to small of a unit and they were super helpful when I needed a larger room. I cant say enough about there service and products. Made moving easy and having a storage. They act and treat you like a customer and that has been amazing.

Desjawn W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTHA_COFFEE CREEK M.  |  First Impressions 
Rating:
5.0

My move out date was 8/1 actually and not 8/6. But the team was short staffed that night and busy. The nice blonde lady in her late 30's(didn't catch her name) got the lobby room caught up at closing while the team was busting their tails on the trucks to close and she definitely knew what she was doing. She gave 5 star service

Matthew G.  |  Overall Experience 
Rating:
5.0

Workers at the Uhaul at Sherwood are awesome.

Dane M.  |  First Impressions 
Rating:
4.0

I was locked out of my storage unit one time without notice when I was one day late on my payment. That was the only disappointment

Gerald B.  |  Overall Experience 
Rating:
5.0

The staff and management were a pleasure to work with. Each one always went out of her/his way to help or answer my questions

ROBERT G.  |  Overall Experience 
Rating:
5.0

Great experience very clean storage units. My only complaint it is very hard to get ahold of a live person and/or a person who can make decisions.

Tanya G.  |  Overall Experience 
Rating:
5.0

Clean, well maintained facility. Will definitely use again for any future storage needs.

Shannon O.  |  Overall Experience 
Rating:
5.0

Great prices compared to the rest of the area and awesome staff to work with.

Jeff R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patty M.  |  Overall Experience 
Rating:
4.0

Amanda was excellent. The online process was not helpful. I am glad you have good staff at this location.

Stephen G.  |  Online Move In 
Rating:
4.0

Your call center was terrible the recording said 5 minutes 45 minutes still no answer my wife called 10 minutes she was connected

lyle B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LINDSAY LEE B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lynette M.  |  Online Move In 
Rating:
5.0

Beautiful

Michael L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Uatataiza K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Araceli R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dongjun R.  |  Online Move In 
Rating:
5.0

The facility was always clean and secure. The management was very helpful especially with forgetfulness in entry code use.

Michele W.  |  Overall Experience 
Rating:
5.0

Helpful and personable employees. Easy to reserve, purchase and move in online. Extremely clean and secure as well as a good location. Pricing is the best compared to most commercial sites. I’ve always had great experiences with this company! Thank you!

Shayne S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chardonnay V.  |  Overall Experience 
Rating:
5.0

Everything was online. I asked the clerk in the store a lot of questions but they were not able to let me look at the actual storage space or get me signed up. I did all that online and it was very simple. The place is well lit and very clean.

Kenneth B.  |  Online Move In 
Rating:
5.0

thank you

Clifford S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

kelly b.  |  Overall Experience 
Rating:
5.0

Thanks for great help.

Eric W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NORMA H.  |  Overall Experience 
Rating:
5.0

moved in with my girl friend did not need unit any longer

DAVID M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy M.  |  Overall Experience 
Rating:
5.0

Jennifer is great. Shout out to her and others there to make our storage experience a good one!

Deborah M.  |  First Impressions 
Rating:
5.0

Both General Manager John McDonald and Storage Manager Mark Hansen went above and beyond to meet my needs - arranging for units or a combination of units that provided the storage space I needed and allowing flexibility on move-out dates - all in a good and friendly spirit. I rented 6 storage units and probably as many trucks over the past two years from U-Haul Sherwood and the experience has been overwhelmingly positive. Thank you!

David E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lauren B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelley J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ETHAN W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Katherine s.  |  Overall Experience 
Rating:
5.0

Do you have a senior citizen discount on storage units? Do you have a discount for long-term customers?

DOUGLAS H.  |  First Impressions 
Rating:
5.0

Clean, secure storage units with easy access and plenty of carts to help transfer items from your vehicle to the unit. Also very friendly staff and reasonable prices on moving supplies. Great job!

Mark O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shelley J.  |  First Impressions 
Rating:
5.0

I am very impressed with how the whole place is set-up and looks. It even smels nice!

Jason D.  |  Online Move In 
Rating:
5.0

I couldn’t have had a better storage unit experience! The manager was amazing, too: understanding, knowledgeable and helpful. Every interaction went smoothly!

joelle m.  |  Overall Experience 
Rating:
5.0

Everything was great!

Corey B.  |  Overall Experience 
Rating:
5.0

Attendant (John) went out of his way to patiently show me the facility and options.

vincent r.  |  First Impressions 
Rating:
5.0

My belongings were stored for several years and I always felt they were safe and secure!

Robin A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debrah A.  |  First Impressions 
Rating:
5.0

great customer service

Gary S.  |  First Impressions 
Rating:
2.0

Mark the manager and or supervisor gave my password / code to a person who paid for a unit but was not currently on any contract within the facility. Allowing that person access to the facility, this person then broke into my storage unit and took my safe containing jewlery,, my tools and anything else valuing approximately $5000 o4 more. I later was able to negotiate most of it back since I know this person and this person felt that I owed them personally. When I made the complaint and asked Mark about this he played dumb to the situation and lied to me about it. It wasn't until this same person and I were at this storage facility at the same time, were they able to point Mark out as the person who gave them the password/code. Mark then went on to over exaggerate small situations that I had possibly been wrong in, yet other uhaul customers were doing the same thing. He began speaking to me rudely, threatening to kick me out and ultimately only allowing me access during business hrs, locking my storage units with uhaul locks. This posed a problem for me because I work nights at times and daylight hours were hard for me to work around those restrictions. When my account was restricted I continued to be charged a $10 24hr access fee for months. When I was charged incorrectly for various reasons throughout my stay, he would not correct the error and locked my account to where only him and John, his manager, had access to making any changes or adjustments on my accountI. He took my photo on a cell phone without my permission, assuming I was doing something wrong. And I was NOT! I was infact working very hard to clean up a mess during the moving process where shampoo got all over a box and its entire contents.I feel like it is a complete violation of uhauls policy, if not against the law for a manager or supervisor to give out the code to someone who is not authorized on any account, nor are they an account holder bound by a contract with U-Haul. I have made a formal complaint with U-Haul corporate.

Amanda C.  |  Overall Experience 
Rating:
5.0

Both John and Mark provided excellent customer service!!!

Angelo M.  |  Overall Experience 
Rating:
5.0

They went above and beyond helpful... Treated me more like family than a costomer. Awesome staff. Wonderful people. I will always use this facility even if it's not close by. Thank you all!!

Debra M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon O.  |  First Impressions 
Rating:
5.0

Friendly, helpful, knowledgeable staff. Work with me on my needs.

Ross C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rene M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sondra D.  |  Overall Experience 
Rating:
5.0

Once again a fantastic storage experience. Seriously, I will go far out of my way to store my items here anytime the need arises. Always have a truck available, great staff, facilities are clean and well maintained.

Josh C.  |  Overall Experience 
Rating:
5.0

Great place very helpful and understanding I wouldn’t find no other place like this. Thank you Manager McDonald for you service very much appreciated!

miguel r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liam H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy G.  |  Overall Experience 
Rating:
5.0

Very well run and clean place.

kevin l.  |  Overall Experience 
Rating:
5.0

It would be a huge help if you answered your phone rather than sending it to the U-Haul main number. It causes delays, misinformation and wasted time waiting on a representative - who usually can not address the issues in questions.

paul l.  |  Overall Experience 
Rating:
4.0

The staff at this location made everything easier. During times of great upheaval, the people here were very understanding and patient. Amma, the service rep that helped, was fantastic and so was the manager team of John and Mark. Will use this location again ASAP 😎

Anthony A.  |  Overall Experience 
Rating:
5.0

I was a little confused about having to arm and disarm the security on my unit. I did not realize I had to enter a code until I tried to access my unit a few days after check-in and an alarm went off. That was the only small issue I've had, and it was clarified when I asked about it at the front. The facility is extremely clean and the staff have been very helpful anytime I've had questions or needed to buy something from the store.

Eric G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Virginia A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deirdre R.  |  Overall Experience 
Rating:
5.0

John McDonald and his team are amazing. I’ve been a frequent renter of large and small trucks. I would like to thank everyone that works in that office. John has an amazing team. I believe other locations could learn a thing or two from how “these guys & gals “ run things. Just saying So thank you. Chris Allen

Christopher A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Penni H.  |  First Impressions 
Rating:
5.0

The employees here are very helpful. Storage is clean and easy to move in. Wish they had rv and boat storage.

Anthony A.  |  First Impressions 
Rating:
5.0

The manager is always very helpful. It’s a great facility, but it would be nothing without him.

Daniel H.  |  Overall Experience 
Rating:
5.0

The only issue was the ladies rest room, it was out of paper towels the whole day.

Deborah D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Greg C.  |  First Impressions 
Rating:
5.0

John was extremely helpful and always available for questions and planning a move. We look forward to any trips to Sherwood and I will certainly be stopping by to tell him hello. I trusted his information and it never failed me. If I ever need you again. I will be asking him for information first. Thank John for mr please.

Lucas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel B.  |  Overall Experience 
Rating:
5.0

Good experience. I'd use it again.

MONTE O.  |  Overall Experience 
Rating:
5.0

The gentleman that helped me was so helpful and informative . Made the task easy.

Wilda N.  |  First Impressions 
Rating:
5.0

John was very professional and efficient.

Glenn E.  |  First Impressions 
Rating:
5.0

One of the best customer experiences I have ever had. An extremely well-run facility. Wonderful staff.

Tim T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda P.  |  Overall Experience 
Rating:
5.0

Love the cardboard cut out of a security guard by my unit, it’s so funny! Makes me laugh. Easy process and totally painless. It’s great that carts are available for use.

Gabriela N.  |  Online Move In 
Rating:
5.0

Very happy with Uhaul, especially the Sherwood location. The staff is always helpful. If you need a great storage unit, I cannot recommend these guys enough.

SCOTT C.  |  Overall Experience 
Rating:
5.0

The manager and staff were so nice to do business with. Very professional. Would highly recommend the Sherwood storage and uhaul.

Marilyn V.  |  Overall Experience 
Rating:
5.0

Lake Havasu City area U-Haul availability was terrible. Reserved truck/and transport then they said customer is keeping. 2nd attempt same thing. 3rd attempt had to drive 3 1/2 hours one way to pick up a smaller truck a day later. Not happy. Sherwood facility was good experience.

dennis d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marilyn V.  |  First Impressions 
Rating:
5.0

Absolutely love to use this haul place to rent trucks and now store some of my sons college stuff. My only frustration was with he truck rental where I only had a little over a 1/3 tank so I needed to get some gas on my way to corvallis and then some more before returning. I would prefer to start with a full tank so I can just fill it back up one time without guessing how much so I can return it with the same amount.

David M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WAYNE L.  |  First Impressions 
Rating:
5.0

John went above and beyond to help us sign up for our unit and was super informative on how to navigate our way to the unit. It was the best experience I've had so far with renting a storage unit! Thank you.

Josephine Y.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jennifer M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sondra D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

doug r.  |  First Impressions 
Rating:
5.0

Everything was explained when I was taken on a tour. When I brought a load for storage I knew exactly what needed to be done to enter and exit. Everyone was pleasant and helpful which made me feel comfortable to be there.

DONNA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN M.  |  First Impressions 
Rating:
5.0

Good customer service

Rafael C.  |  First Impressions 
Rating:
5.0

Smooth move-in process! Great prices!

cindy a.  |  First Impressions 
Rating:
5.0

Surprisingly a great experience based on others past.

Bruce J.  |  First Impressions 
Rating:
2.0

The signs say a 10x10 for 114.95 heated.. They wouldnt honor that. Also i needed a unit close to elevators due to disabilities and they gave one clear over on the other side of the grounds upstairs.

Debra M.  |  First Impressions 
Rating:
5.0

Amber was extremely knowledgeable and helpful. We received excellent service with everything we wanted.

Robert M.  |  First Impressions 
Rating:
4.0

Quick and efficient. Loved the online reservation!

Fran B.  |  First Impressions 
Rating:
4.0

Helpful staff.

Lisa W.  |  First Impressions 
Rating:
5.0

Very clean facility.

Michelle B.  |  First Impressions 
Rating:
5.0

Very good customer service and worked with me on my move in date and truck rental. 5 stars

TONYA C.  |  First Impressions 
Rating:
5.0

when i didnt end up liking unit chosen they let my bf help me (authorized entry) cause i was at work. All staff very friendly helpful and just great people!! Keep them around they do great job

Jennifer M.  |  First Impressions 
Rating:
5.0

nice place

MICHAEL C.  |  First Impressions 
Rating:
4.0

The woman (Rachel) was extremely helpful and informative with the entire process. I would recommend using your U-Haul facilities for any storage needs.

Neal M.  |  First Impressions 
Rating:
5.0

Superb "product" at a terrific price! Mark Hansen is the best!

Tim T.  |  First Impressions 
Rating:
5.0

The GM was the one to set up my storage unit account. Very friendly and personable. So far all the staff I have had contact with have been helpful and understanding.

JESSIE M.  |  First Impressions 
Rating:
5.0

Freaking awesome...... period

MARK H.  |  First Impressions 
Rating:
5.0

??

Kathy G.  |  Reservation 
No reviews have been submitted for this location.

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