Customer Reviews for U-Haul Storage of Sioux Falls
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

4.0

You could most certainly be more clear with your building layout and design. Your facility is way too big for only having such a simple and confusing directory.

Rating:

5.0

Great rental experience. When I arrived to get the rental unit in Match, the staff offered that because I'd rented a truck I could get the unit for 8.95 the first month. Very much appreciated.

Rating:

2.0

There seemed to be only one person working the desk, it took an extremely long time to get service as the desk clerk would frequently leave the desk and go outside, instead of handing off to someone else and taking the next customer.

Rating:

5.0

I appreciated how well-lit and clean the storage facility was. Thank you for having so many carts available to transport items to and from the storage unit.

Rating:

4.0

This isn't usually primarily issues but they should not allow cars in the truck bays...had to wait almost a hour to get into one of the two trucks bays because people had autos In them...other wise the facility was secure clean and outstanding to use..

Rating:

5.0

Everything was fine with the facility. We switch services simply because the location was too far from my home and office and I wanted something more conveniently located.

Rating:

5.0

Easier than I thought

Rating:

1.0

Kept raising rates

Rating:

5.0

Tha staff was very helpful, friendly n kind. I'm very glad I chose u-haul b cuz they are great n their business is awesome. Thank you u-haul

Rating:

5.0

When they changed the access hours it was super inconvenient due to my schedule. The 24 hour access is why I use uhaul for any storage needs.

Rating:

4.0

none

Rating:

4.0

none

Rating:

4.0

none

Rating:

2.0

The only nice and decent person you have working there is Theresa brown all my stuff got ruined when it flooded my unit I wouldn't recommend your place to nobody

Rating:

4.0

Had a tough time getting the right sized truck n storage unit. Had to have a bigger size on bothe of them. Otherwise very nice except the overhead door fell on my trunk while I was backing out n I had to pay for it. There should have been something that alerted the door to raise back up. Live n learn I guess.

Rating:

3.0

The unit was locked and the whole system was down, the management gave me the run around for awhile until I pressed them to come open the door when they knew they could…otherwise no issues.

Rating:

3.0

Too many homeless people in the storage

Rating:

5.0

Everything was great for the short time we had our stuff there.

Rating:

5.0

Uhaul was a lifesaver for us when we were experiencing flooding in our home and had to store things somewhere safe and dry while we handled the flooding and rebuilt. Thank you uhaul!

Rating:

5.0

Very convenient and accessible. Came in the clutch with great service

Rating:

5.0

Needed a storage unit ASAP and was able to get this one very quickly with an agent over the phone. Unit was bigger than I expected and an affordable amount for the size.

Rating:

3.0

I rented a unit online and upon check in I found a note on ⁸8⁸the unit that stated I talk with management. I was informed that the unit actually wasn't available and that they didn't have any more that size. I was given 2 smaller units that were not near each other and that didn't have the space I needed. I had to take the 2 smaller units and the staff were friendly but I should not have been allowed to rent something that wasn't actually available.

Rating:

4.0

Head manager didn't seem to be very approachable when seen at the store on several occasions. And store wasn't busy but experiences more than avagerage wait time before getting helped as they had enough staff to manage customers wait time

Rating:

4.0

I needed 24 hrs Access Like it was advertised and did not receive that. Lots of homeless people hanging out in the halls. The reuse recycle area seem to be just a collection point for garbage. It always seemed to be emptied by the janitor. And it never really felt like anyone got a chance to Check out the items before they were taken. Just really disappointed about not having 24 hour access. That's what's advertised, that's what I feel should have been Honored. I was given no explanation when I called and checked into twenty four hour access. The bathrooms were always disgusting, toilets overfull. Garbage needed to be taken out. Just filthy. From what I understand The less fortunate need to find some other place to congregate at. Im sorry I don't know how you go about that. But that needs to be taken care of. Sooner than later.

Rating:

5.0

This is the best storage unit I ever rented from. They actually care about the customer. I rented there approx three years, they new I had a hardship, and gave me the opportunity to save my belongings, very nice GM XAVIER and prior manger/GM, he also allowed me time to fix the problem, they were unbelievably considerate. I doubt I’ll ever meet any ppl this decent in business again❤️

Rating:

2.0

We also rented a pull behind to relocate our things and the tire blew apart yesterday in the first day of driving. While the roadside assistance was able to bring a new wheel, they were first given the wrong specifications and we had to wait for an additional hour while they switched it out. The entire experience took 4 hrs.

Rating:

4.0

There needs to be a "no pet rule" posted because everyone nowadays feels they can bring their stupid dog anywhere they please. It's out of control.

Rating:

5.0

We needed a small unit as we were moving out of state and our home wasn’t ready yet. We unloaded our Uhaul here while we stayed in a temporary living situation until we could move in. The facility was nice and clean. You get a code that will unlock the garages and doors. I felt very secured that I could close the garage so no passbyers can come in a snoop. Anytime I went, there were usually other people going about their own business. Carts were always available to use. Move out was also very simple! Highly recommend to anyone needing a storage unit.

Rating:

5.0

I wish they was someone there to walk you through the unit to show how things are done.

Rating:

5.0

Easy, easy, easy. Easy move in, easy move out. Clean unit, clean building. Rough neighborhood but felt the building was safe. Lots of cameras and building locks work. No random people hanging out inside or on property. Would recommend to a friend.

Rating:

1.0

Supposed to be open 24 hours, but it was closed at 10 pm. People were coming into one of the storage units to party after 10 pm. Not secure. Hallways too long distance. It took hours to remove items from the storage. I would never recommend this place if one needed short term.

Rating:

1.0

Some doors weren't working, the system of two key pads was confusing. While trying to get in, we were greeted by someone who told us the doors open by themselves sometimes (I think he worked there? Wasn’t wearing a shirt). Sketchy area and multiple random people tried to come in with us.

Rating:

5.0

For several days I was using the outdoor keypad for deactivating and activating the room's alarm. Once I realized there is a similar keypad indoors, I was able to get in and out more easily, Thank you.

Rating:

3.0

I’m not sure if I have access to 24/7 storage but I need one please

Rating:

5.0

I did it all over the phone. Only to have to do it all again when I couldn't get the app to work for my check-in. I went to the store and, for some reason, spelled my last name wrong over the phone, which is why nothing saved and I couldn't get the app to work for me. That took 45-60 min at the store by the time I got done. Otherwise no issues.

Rating:

5.0

Good customer service.

Rating:

5.0

Manager Xavier is a rock star he is the reason we come back!!

Rating:

5.0

I have used U Haul un the past, since 1991, and have been satisfied, this was the first time using a storage unit and U really had a excellent experience, I would recommend U Haul to my friends and family, thank you

Rating:

4.0

It was an easy experience. When I went to sweep out the unit my code would not work and the alarm at the unit would keep alarming and I could not get the padalock off to take to office. The office gentleman was amazing he said not to worry I could still cancel the unit. Your facility was very clean and safe. Thank you

Rating:

3.0

The initial renting through the app was a nightmare finally had to go to the office. Otherwise everything else was fine.

Rating:

4.0

The original unit I was assigned was in collections and they resolved the problem quickly.

Rating:

5.0

During these past years using this storage facility was very useful and convenient. We had this storage unit for necessities required while our grandson was enrolled at Augustana University in Sioux Falls, SD.

Rating:

5.0

I will sure y’all again if the need ever comes up again

Rating:

5.0

It was a very easy and quick process to get a storage unit from U-Haul

Rating:

5.0

Everything about it was top notch. Clean. Affordable. Safe. Convenient. Thank you.

Rating:

4.0

The move in date is wrong. It’s the 26th not the 23rd.

Rating:

4.0

Great facility all was well. Thank you!

Rating:

5.0

This was an outstanding experience that was very convenient for someone like myself that frequently travels. Thank you.

Rating:

3.0

There was only one bay available that could fit a uhaul truck. It was already taken when we arrived so we had to wait over an hour to unload. One set of sliding doors was not working and the facility is a maze.

Rating:

5.0

I did this remotely and it was very easy.

Rating:

5.0

I appreciated all of the help the staff provided to me. I first rented a unit on the second floor, not accessible by any other way than stairs. The staff quickly helped me find another unit in their other facility, that was more easily accessible. They were very quick and helpful in assisting me with getting inside the unit as well. Thank you!

Rating:

1.0

I told 4 managers that the roof was leaking. We had one box of non-replaceable items destroyed, and several other bins left with water stains. Nothing was ever done about it.

Rating:

4.0

very nice facility

Rating:

3.0

No lighting in the actual unit. Not able to easily see our items well. Ceiling sprinkler spout too low. We kept hitting our head or hitting it with different items.

Rating:

1.0

Horrible staff, liers, and manipulators.. I travel regularly, and by far.. s. Falls, south Dakota facility that's overseen, by Xavier Herman especially him, was my worst experience ever.. only reason of why, I'll taken the time to respond to this survey, I completely wouldn't recommend anyone to this location..

Rating:

2.0

Over the two years that I had this unit there were multiple problems. The last person that I spoke with in customer service was rude, uncooperative, and said the issue was on my end. When I contacted my bank, it was UHaul's issue not mine.

Rating:

2.0

I could not find my unit for probably twenty minutes called the office and the speakers on the walls and got no answer. It was 5pm and they said the office closed at 7pm so not sure what was going on. The experience trying to find our unit was honestly terrible and even had other people who had units there trying to help us pointing us in all the wrong places. We walked around so much that eventually my boxes tipped off the cart and to the floor braking our glass cups. (Picked up the glass bast I could.) Also I’ve been in the facility before and had never seen the units that required stairs to get to them, I know the description said stairs but I figured the elevator would also go to where we were needed to go, we are going to work with what we have but now need to find other places to put our things that are to heavy to carry up 10 steps.

Rating:

5.0

I enjoy using uhaul due to cleanliness of the facility and the 24 hours is super convenient!

Rating:

5.0

The facility was very well maintained.. for the price I paid a month for the storage I had was good. It was well worth it .I would recommend uhual for storage and truck rentals..

Rating:

5.0

Very please with entire process of utilizing UHaul storage and would highly recommend to all. THANK YOU!!!

Rating:

5.0

Couldn't find the office to get the card

Rating:

4.0

I WAS TEMPTED TO GIVE A POOR RATING SIMPLY BECAUSE YOU DO NOT GIVE REFUNDS FOR CLEARING OUT OF THE UNIT EARLY, AFTER HAVING PAID FOR A FULL MONTH!! THERE'S NO REASON YOU COULDN'T RENT THAT OUT TO SOMEONE ELSE RIGHT AWAY. WE WERE TOLD WE COULD RENT AN 8x10 UNIT FOR ABOUT $119 AND THOUGHT IT WAS RESERVED FOR US. HOWEVER, WHEN WE GOT THERE TO UNLOAD, THERE WAS NO UNIT ASSIGNED TO US AND WAS FORCED TO TAKE A 10X10 FOR ABOUT 30-40 DOLLARS MORE. THAT ERROR WAS MADE BY UHAUL WHEN I FIRST CALLED TO RESERVE STORAGE!!

Rating:

4.0

I will use again if need to be very secure

Rating:

3.0

High price

Rating:

1.0

I would not recommend this facility. My unit was broken into, things were stolen from my unit. The lock was changed without my knowledge. I went to get some things out, but my key would not work. I went to the office and was told the lock was changed a month prior. I was told the lock was found to be open, so a new one was put on. I was never told anything until I went to the office to find out why my key didn't work. Once I got into my unit, things were in disarray and items missing. I made the staff aware. I was told to send an email to the manager, which I did. I never received a response or any action taken to resolve my issue. I asked the video be reviewed to find out what happens. That never happened either. I would NEVER recomend anyone to use U-Haul storage. It's not secure in anyway. I would till like to find out who got into my unit, as well as compensation for the items stolen.

Rating:

5.0

Just great and close by.

Rating:

5.0

The only problem was the lights being on a timer 20 minutes long. It got dark and I had to walk down the hall to turn the lights on.

Rating:

4.0

No complaints other than the Olympic level hoops that had to be jumped through to get ahold of someone who could help when my unit got stuck. Ended up being saved by an employee who took the time to help unjam the unit by hand. Don’t recall his name but he deserves recognition for his effort.

Rating:

5.0

This storage facility in Sioux Falls has excellent electronic security including the ability to Arm your storage unit. Would recommend to anyone who cares about storage security.

Rating:

2.0

Our "secured" storage unit had the metal wire cover over the unit peeled back and someone entered the unit taking a few items and causing damage to other items.

Rating:

4.0

Your online customer service was NIT helpful. They did not know anything about our local U haul process. They sent me all over Sioux Falls sd. The online reservation for a 86 year old was too much of a challenge. No phone number for local help.

Rating:

5.0

I worked with Bryan and Owen at the 11th st office in Sioux called. They were AMAZING!!! There had been a lot of system errors in finding me a storage unit and Bryan was amazing at finding a solution. And Owen helped in the process also. Please give them praise!!!

Rating:

5.0

Excellent service

Rating:

1.0

Hall ways to narrow , hard to navigate through building, need more than on we side of the building for unloading and loading trailers. Poor design overall of facility. Not user friendly at all. Called the building and had little to no help at all on access into building for unloading trailer.

Rating:

1.0

I never moved into this unit I reserved it for the 27th. I called in on the 25th and changed my reservation date to April 1. The next day the moving plans changed so I needed to cancel my reservation for the storage unit. I called in on the 26th to do this. It was canceled, and I was told at that time that I would not be charged for the rental because I never moved into it. I found out a couple days ago and I was looking into truck rates that you still had my reservation in my account and it was charged for so I need to have that charge reversed. I called him to have it reversed and I was transferred around and then I called the main office in Sioux Falls and I never received a call back I marked everything no because I have no experience with a storage facility at U-Haul it to base it on. I want my monthly rental fee reversed off of my card that was charged.

Rating:

2.0

Terrible staff, told me i would get refund for a unit i paid for same day and never recunded me and kicked me out of store! Will not be back briant and eric terrible managers

Rating:

5.0

Very clean and organized set up situation! Thank you.😊

Rating:

2.0

No management personal were available on site. No one would answer on site intercom. Had to go to another UJaul store to get access to reserved storage container which was reserved. Store personnel did not know what there were doing when accessing / reserving storage container.

Rating:

2.0

I fell behind in payments and they said that they would work with me but didn't and put my things up for public sale. Horrible people 😪

Rating:

3.0

Some of the overhead doors would not operate and its hard to understand why they weren't fixed as uhaul has multiple customers there should be no reason for any of the overhead doors not be operational

Rating:

5.0

No problem on your side, but my understand and passing it on to cousin.lol. Everyone was great.

Rating:

4.0

I wish i knew the parking area was not fenced in.

Rating:

4.0

Gage was very helpful and courteous!

Rating:

2.0

Everything was great other than the fact that I was told that I would get a refund of original unit when I moved to bigger unit. Yet it took a week and a half to get the refund processed because it seems like the employees I dealt with weren't trained properly and no managers around to talk to about the problem. The only good employee I dealt with was Gage O'Connor in the whole business.

Rating:

3.0

Prices are high

Rating:

3.0

There was an issue with the code and no one was answering the phone and once I spoke with someone it took close to 45min when they said it would be 15. The alarms were going off for who knows how long. Hopefully this isn’t a reflection on how this operates.

Rating:

3.0

Small . 6x9 to spendy

Rating:

5.0

I thank you very much ! There was nothing open when I got there in Sioux falls except you guys ! You are very convenient and I would use you again. Thank you and God bless for all you do for your community:)

Rating:

4.0

Good storage space

Rating:

4.0

It would be helpful if the customer was aware they needed something to cut a zip tie off the storage unit door. It would also be great if the map provided could have yellow highlighter marking the path to the customers storage space ( the place is a maze). Letting the customer know they need to activate the entrance doors when they leave would also be great. It’s was very frustrating on one drop off that the largest overhead door wouldn’t open ( my movers were on the clock and another customer with a compact car was using the next largest bay). You should have a local number to call for assistance. A customer shouldn’t have to wait for assistance for an hour and a half.

Rating:

4.0

The staff were always friendly and helpful. I have never had an issue with the storage facility… Thank You all so much, you all made a very hard time in my life much better for me…

Rating:

5.0

I was completely satisfied with your storage unit, it was clean well lit I was comfortable being there.

Rating:

5.0

They were great to me fo the time I was there

Rating:

5.0

Was very satisfied with the storage of our belongings. The location was very convenient. Also there were no hidden fee of any kind and was a great rate. The cleanliness of the facility was great. Thank you very much for everything.

Rating:

1.0

Our experience here was horrible. If you are new to Sioux Falls, stay away. We found disgusting items in our storage unit, obviously tossed over the ceiling, we encountered rude people and had to call 911 for help while being blocked into the parking garage and more. Not worth it, find anything else. Anything.

Rating:

5.0

Friendly, helpful staff. They made the move in process easy and convenient. Would recommend.

Rating:

5.0

the staff is the best they could be. very good secure facility.

Rating:

3.0

My uhaul broke down

Rating:

2.0

My greatest concern lack of ‘person’ availability. To answer questions. The constant “go on line” doesn’t work for me! Call backs. When less than 10 min. Fine. More than hour higher more help and pay more salary

Rating:

5.0

I did not have an opportunity to actually use the storage unit I arranged for, as plans changed. But in the future, this is the first choice I would make in securing a storage unit.

Rating:

5.0

Thank you

Rating:

1.0

I would rate 5 stars but due to the fact I was given such a hassle to close out my account, I am rating 1 star. I'm very disappointed in how long the process drug out, no one answered calls, and then I received pre-lein notices on a unit I no longer used which is ridiculous. I never paid late and was always on time and then for this to all happen was really frustrating. I moved out of my unit June 11 and I contacted uhaul about it a couple days later and multiple times from then. It is now July 19th and I'm finally being contacted it's closed out after multiple customer service calls I made and notes being put on my file.

Rating:

2.0

The garage door slammed down on my car as I was as pulling out. That was the only issue that I had. Hopefully my car is not messed up from the damage.

Rating:

4.0

Whenever I would be at the storage facility and inside my storage the lights would always shut off on me. I was never able to reach a manager when my storage was broken into and also when i needed my access code

Rating:

1.0

Very rude employee.

Rating:

4.0

Would have been excellent but the other half of the rental owed m I ney

Rating:

3.0

Never got the free lock i was promised. So had to go spend 15 on a lock

Rating:

4.0

The bathrooms could use a little more attention, and it would be nice to have a bathroom in the basement as well. Found bottles of pee in there while getting items out of storage. Other than that its good.

Rating:

5.0

Easy to use. Facility was clean. However, for a couple days I believe there was someone living in the facility. Lots of cigarette smoke inside the building for 3 or 4 days. Was an awful smell.

Rating:

5.0

We moved to Sioux Falls and the moving company first unit we had at another facility was too small. Ofcourse the company informed us after the office closed. They were going to try to charge us 1200 extra. We were able to rent a truck and storage unit from Uhaul for a fraction of that amount. The U-Haul staff were super courious and helpfulin assisting us.

Rating:

2.0

Mass confusion on assignment of a storage space. Unhooked trailer then hooked ot back up to go to other location for space. When I arrived the assigned space was already rented and locked. Trip back to the desk revealed owner of space was not in the system. Finally received new space and was able to move in.

Rating:

5.0

Both Alex and the gal that helped check in my truck were super helpful in aiding me finding my unit and made the check in a breeze. Definitely would recommend

Rating:

5.0

They saved us $1200 as the moving company could not get everything into the starage unit we had rented after calling to be sure it would work the they figured this out after most places wrre closed then moving company was going to charge us 600 a day Sun and Mon. Uhaul was open and we rented a truck and unit saving us a lot of mney

Rating:

5.0

Door issues

Rating:

5.0

Very nice facility and friendly people greet you most the time

Rating:

1.0

I have filed formal complaints with uhaul about the frustrations and overall lack of services received and the managers Eric, and Mr. Odden have neglected to make direct contact with me. I will not be doing business with uhaul in any way shape or form in the future. Uhaul has lost my business.

Rating:

5.0

Hfjb

Rating:

4.0

Was unable to get into the door but a lady let us in

Rating:

1.0

I live out of state and drove 4 hours to empty out the unit only to discover that the elevators were out of service so I had to come back another time and drove all that way for nothing. Then when I came back again I had the wrong key for my u it which I know is my own fault but when I asked the office for help they told me they were too busy even though they were already there and to call a locksmith so I did and then they ended up coming and taking care of the lock without telling me and they charged $50 to do so to my card on file again without telling me and then I had to cancel the locksmith I had called. I won't be using uhaul again.

Rating:

5.0

Very helpful and friendly staff. Facility is awesome. Very clean and convenient

Rating:

2.0

Some of the doors to pull into the facility we’re out of service which was made worse by the lot not being plowed after a snow.

Rating:

1.0

The uhaul experience in Sioux falls was the worst customer satisfaction I've ever experienced in my whole life. I had called the local number numerous times. 1st time I was TOLD hold no please nothing else, I hung up after 1 he called corporate # & still got no-one even though it was during business hrs Next time I called & someone answered phone with the usual business greeting, I asked what was his name, I always ask for a person's name & he said I didn't give it to you so I asked again & he hung up on me. I called back & it rang & rang it didn't roll over to call center. I called back again & again. Someone would pick up & immediately hang up. So no I will intentionally never recommend uhaul to anyone & go out of my way to talk them out of ever using your company. It's sad because your company has been around my whole life & I thought it was number 1 co for that need but nooooo

Rating:

1.0

I have been renting uhaul never before was I accused of stealing and assaulted by your staff it was horrible I too own a business I and in the customer service field I would never do to a customer what was done to me I will never again use uhaul I should post my experience on Facebook for the world to see

Rating:

4.0

Really uneventful. Things went relatively smooth. Sunday's however have limited personel.

Rating:

5.0

Awesome place and feels very safe

Rating:

5.0

I’m sure we’ll end up using you in the future. My daughter, who’s in college, just didn’t have anything else that needed to be stored at the moment.

Rating:

3.0

i was not able to get into my storage unit it was locked

Rating:

3.0

Storage unit got wet on lower level items in unit were removed with water sitting on them and soaked into things like blankets and boxes

Rating:

2.0

i rented the space on 10 4 21 for one month. do not change the agvreement via text now .

Rating:

2.0

When ever u called the manager the number on the door they never answered or called back!!! There was homeless people all around the facility living in side of the facility and so much they left food and garbage in hallways!! I will not ever store at this facility

Rating:

1.0

My storage unit was broken into and instead of telling us it may have they put a new lock on it and conviently had "lost" the new key to the new lock they put on. People are living in units and have access and all the time in the world to rummage through people's belongings.

Rating:

2.0

I made a reservation 2months before my moving date only to be told when I got there that no storage unit the size I needed was available. At this time all my belongings were in a truck on their way to Sioux Falls. They did give me two smaller units and the 1st month free but then when we got to the unit one of them was locked which once again cost the movers time and me money. No one could give me an explanation as to why reservations are “first come first serve “ which is the exact opposite of having a reservation. This policy definitely needs to be addressed.

Rating:

5.0

Thank you! Very convenient.

Rating:

3.0

Building was secure but there where lots of homeless at certain hours

Rating:

1.0

Extremely poor communication as to the move-in process. Multiple loading bay doors not functioning properly. Once I got access to one, instructions unclear as to how to disarm the unit. Trying to locate the unit using wall maps was confusing, as maps were pointed in different directions in different parts of the building. Finally, the loading bay door had closed me in. When I tried to leave, the ground sensor didn't trigger the door to open. Spent 15 minutes trying to reach someone on the numbers given to me. No one was available. Finally found the manual door buttons on the wall. Very frustrated with the experience.

Rating:

2.0

The units are super small for the prices and very awkwardly shaped. The controlled access is nice and so are the drive in loading docks. They have carts for everyone to use and the whole nine yards. The reason I give it an "below average" rating and not an excellent. Is because like I said in the beginning. The units are small and odd and a bit spendy. The biggest contributer to my disappointment is the overhead garage doors are mostly broken. There appear to be 5 loading docks available for people to pull Into. Well "NORMALLY" there are 5. But this time THREE of the 5 doors are broken and not operational. So every time I drive to drop my things into storage. I'm unable to unload unless I want to stand in a make shift line and wait my turn. Which is not worth the amount is money it costs to be there.

Rating:

5.0

Little pricey but WELL worth it!.

Rating:

1.0

I needed this storage unit for a large number of tools, specifically a 6 foot long professional quality rolling tool chest. I told the rental representative TWICE that I needed a ramp trailer so I can roll the toolbox into the storage unit. There’s absolutely no way I could even unload it at your facility, because it’s a loading dock! How in the world do I get a 400 pound tool chest up on the dock by myself? !?! Also, the 5 x 10 unit I rented only had a 36 inch door! No way to possibly get the 6 foot long Toolchest in there! When I called back, and told them there’s no way I could get my toolbox off a ramp trailer up onto the dock, the guy started arguing with me. Absolutely ridiculous! I’ve been a truck driver for 20 years, hauled freight for 10 years, I think I know how to move large stuff into a storage unit!!! The only option would be to unload it outside and roll it down the sidewalk, which would have not been manageable by myself. I found a much better unit owned by a different company. I wasted way too much time, will not recommend your storage facility to anyone!

Rating:

5.0

All system GO! Thanks Uhaul

Rating:

5.0

Always courteous, kind, friendly! Great service!

Rating:

5.0

Overall nice experience. Madison was particularly helpful at the storage site! Such a nice smile!

Rating:

1.0

The evening team were and always have been very kind and professional. HOWEVER, the “Supervisor” whom I encountered on the morning of Sunday, August 22nd was not professional. He actually told me that I was not as valuable as another client to whom he had transferred a unit from me when the unit had been assigned to me the day before…and after I had already moved my belongings to that new unit!!!! I was astonished at the callus way he treated a customer of Uhaul. This is unacceptable behavior.

Rating:

3.0

Wasn't satisfied with not being pro-rated for the last week of my full use but it's whatever I guess.

Rating:

4.0

Nothing

Rating:

3.0

I said I had a complimentary lock in my storage unit there was not a lock when I called the towing that they said I have to wait till the next day I still haven't got my lock

Rating:

4.0

There was no lock in our room as promised when we got there. The office here was already closed so I called customer service and was told she was unable to reach anyone here and I should use our own lock and switch them out tomorrow. It's an hour drive each way but it looked like that was our only option at that point. Fortunately maintenance/custodial staff was on site and we were able to get a lock from them. Everyone was very friendly and helpful.

Rating:

5.0

This facility was the nicest Storage location I’ve stored at within the State. The staff was amazing and extremely helpful and the facility was very clean, dry, and secure. I will definitely use U-Haul for all my future moving and storage needs!

Rating:

2.0

The unit I got was extremely far away on a different level. If I would of known how far the units actually were I honestly would of went to an regular outside drive up facility.

Rating:

5.0

The signup process was very organized and efficient.

Rating:

5.0

quick and easy

Rating:

1.0

I was told that I would be getting a 10x10 storage and they told us that it wasn’t available. Then continued to mess it up by giving us a SMALL storage unit with stairs after we told them NO STAIRS!! I was extremely disappointed with how everything was done. I won’t ever work with uhaul again.

Rating:

1.0

I did not have a good experience with this U-Haul facility from start to finish. I called to get a quote so I could secure a unit and was told they didn't have any rentals in the size that I wanted but I could get two that equaled the size of the one that I wanted. I asked them to place the unit on hold and was assured that they had and needed no further information from me (because I was renting a U-Haul truck and they had everything they needed). The night before my scheduled move-in, I had a friend show up to do the check-in because I was worried I would be late. They did not have my unit on hold and tried to convince us that I called a different location, but later confirmed I called the right location because I knew the name of the service agent I spoke to. I was able to secure a storage unit in the size I originally requested that they told me was unavailable. Check-in did not go smoothly but we made it through. I was assured that my auto payments were set-up during the check-in process, they were not. I lost my key and reported it, asking if they had found a key. I was not taken seriously. My key was found and my storage unit was broken in to. Valuables were stolen. I would not recommend this location nor would I use them in the future.

Rating:

2.0

I am trying to cancel contract

Rating:

5.0

Extremely clean, convenient and easy to access !

Rating:

4.0

There was an issue with my unit upon moving in, but management was quick to resolve the problem.

Rating:

2.0

NA

Rating:

4.0

We had a problem beginning everything as we had reserved a truck and storage unit on 5/11/21 for execution on 5/18/21. When we arrived, it turned out that nothing had been reserved. Re-renting the truck was easily done. However, the storage unit was more hassled - from what I could tell not the fault of the staff other than the previous reservation not being done correctly. We were met at the storage facility by a young man who showed us to the unit we had just been assigned. There was a lock on the unit even though your records showed it as being empty. This nice man did what he could to help but we had to return to the rental site. When we returned the records were checked again and the unit we had just been assigned was indeed supposed to be empty. We were assigned another unit just in case the unit still contained items. The nice lady waiting on us met us at the first unit with the lock on it and tried to get the lock off. When she wasn't successful, she led us to the second unit she assigned us. That one was empty and we then unloaded our boxes into the second unit. Returning the truck was VERY easy and VERY quick. I commend all of the staff for doing what was necessary to correct an error that occurred the previous week and helping us with everything. THANK YOU!!!

Rating:

5.0

The lady at the counter, I can’t remember her name, was very helpful.

Rating:

4.0

Although checking in was a little frustrating (the check in staff were in no real hurry), once they assisted me they were very helpful and accommodating. They even allowed me a place to store the trailer that I had brought down from Minnesota while I was in Sioux Falls, which I had to return to Minnesota.. Thank You!

Rating:

5.0

5 years of having the unit. It was great. Really llike the new system of garage doors and entry security. Will use again without hesitation if I need a storage unit. Janet

Rating:

5.0

na

Rating:

3.0

Door on our unit was damaged and broken when we went to check in. Staff did respond to the facility quickly and moved us to another unit. The process of disarming the alarms and opening doors was a bit overwhelming initially, but we were able to figure it out.

Rating:

3.0

The system was down and had to wait over 30 hours to access storage.

Rating:

1.0

ABSOLUTE WORST SERVICE AND 100% TOTAL AND COMPLETE UNPROFESSIONALISM! DO NOT WASTE YOUR TIME OR TRUST THIS SERVICE PROVIDER!!! Move-in was a complete joke. Waited in line for over an hour to have an employee finalize my move-in to a storage unit that I had already initiated online. Employee didn't have a clue what to do and other employee at desk refused to help. Finally got to storage unit location and no map or guide....just figure it out on your own, especially when units 1283 and 1293 are right next to each other but far away from numbers that are closer??? Extremely overpriced and inadequate buildings when after removing all of my personal items from the storage unit, I find nothing but bugs and spiders. When finally going to be done with unit, I called customer service to inquire about my last month's rent payment being prorated, and was told I had to talk to the specific store location and manager. Per this customer service, they messaged/text the store manager twice with my name and phone number and asked him to contact me ASAP, and nothing! I tried calling the store location multiple times on various days and times, and could not ever get a human being to answer or be able to leave a message. Get to move out date, and took pictures and cleaned and sent an email to the store location attention to store manager, confirming my move out and request to have account closed and no future billing requests sent to me. The very next day, I receive an email reminding me of my upcoming payment due, which was over one week away???? I call customer service to get this account forever closed and gone, but they say that the store location/manager has to close it and there is nothing they can do. Sit on hold for over 15 minutes while customer service tries to contact store/manager and NOTHING!!! Finally, days later, I get this emailed request to rate and review my experience with UHaul. Nothing from the store or manager or any acknowledgment that this is the worst service I have ever had from any business, and they are beyond unprofessional, respectful, considerate, or treat their customers with any amount of human decency. Save yourself the frustration and headache...go anywhere but here!!!

Rating:

5.0

Very friendly, very helpful staff

Rating:

1.0

I never even got my unit I reserved. I was also moved in a unit that was already rented out and was on hold for 12 minutes to try to fix the issue, which the my call was never answered I had to go back to the main office for them to tell me they didn't have any available storage units for the size I needed, but clearly rented out a unit that I had seen was available and tried to call and get it fixed and was put on hold without even a second for me to respond. I have a 20ft moving truck full of my belongings and no where to store them currently. I SPECIFICALLY reserved a unit because I was moving across country to make sure I had a place to store my belongings. The staff was not helpful one bit nor did they try to fix the problem at all. All I got was excuses and there must have been a glitch and there isn't anything we can do. I will never recommend uhaul storage to anyone.

Rating:

5.0

Pleasant, helpful staff. Easy access. Nice environment. Thank you for your great service. Barb

Rating:

2.0

The alarm went off every time I open my unit, mouse or rat ate the top of my boxes, and the unit was marked ready for another customer when I went back to clean the unit.

Rating:

4.0

The employee's there were polite and they helped me out when I asked for it.

Rating:

5.0

I upgraded to a bigger unit - love you guys

Rating:

5.0

Eric, the manager, turned a potentially negative experience into an amazing positive experience. A+ in customer service!

Rating:

5.0

It was a great experience. I would highly recommend this to my friends and family. The place was kept clean and well maintained. Anytime I had a question the staff was very helpful and informative.

Rating:

5.0

The staff was very helpful, kind and understanding! I love the fact of how secure the storage units are and very clean! Perfect hours! Thank you so much uhaul!

Rating:

5.0

You need to widen the vehicle entrance to the north side of the building. Darn near took my mirrors off my vehicle!

Rating:

1.0

The guy who gave me the code to get in gave me the wrong size even though I told him I had a 20ft truck and needed a pull up one and a 3 room storage unit. I got a 10x10 surprisingly did not fit our stuff I had to pack it in there, stuff fell and broke. When I called and complained the guy emailed me back and said I’m sorry and we will give you 20% off 1 month......really?? It took me 5 hours to haul everything instead of an hour, many fights with my husband because I thought he was the I competent one and then we spend another 5 hours moving it out after only a month being there. I would just hope the staff can be better trained to know what it means when you have a 20 ft truck and need a 3 room storage unit not a 10x10. Someone else got my business for the next 2 years. I’m still unhappy because I requested a manager to call and still have never received that call. Terrible customer service and very disappointed. I had higher except actions from a company that specializes in hauling and then storing what you haul.

Rating:

1.0

Rented a unit that still had a uhaul lock on it (called office & they were supposed to remove but failed to Sat so 2 wasted trips Sat to offload items i was storing . On 3rd visit Sun still locked & when uhaul manager came to drill out old lock discovered unit still full with someone else belongings. Manager then traipsed me around aimlessly searching for an empty and showed me 2 units both smaller than I’d rented & though I asked for a unit in size my contract indicated he ended up pawning off a smaller unit to me claiming “only a foot shorter “ though actually 3 foot shorted. If I’d had more time I’d have just canceled rental and used another co.

Rating:

5.0

no complaints with the U-Haul storage unit or the staff. Going to miss visiting with them.

Rating:

5.0

Moving isn’t the funnest experience ever. Uhaul makes the experience fun and convenient.