Customer Reviews for U-Haul Storage of Swoyersville
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

130 reviews

207 Simpson St   Swoyersville, PA 18704

(570) 763-4304

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(570) 763-4304

207 Simpson St
Swoyersville, PA 18704

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Krystal B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariana W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph R.  |  Overall Experience 
Rating:
5.0

Thank you for your help

Ishia S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Keysha W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christopher M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David F.  |  Overall Experience 
Rating:
5.0

Convenient storage unit, well maintained. helpful and friendly staff. It would help to have lights overhead storage units as it was dark and difficult to move stuff even while it was during the day.

Janet L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Belinda K.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Jennifer C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Xavia J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Serina G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Janet L.  |  First Impressions 
Rating:
1.0

No carts to load or unload Stacie rude and hung up on me. Multiple calls and on hold each time. Lied to by staff. Unable to get resolution. I have a handicap that effects my mobility and needed those carts to empty my storage. None available. 3 people to carry boxes one by one. What should have taken no more then an hour. Took 2 and 1/2. Leg killing back breaking multiple trips back and forth to empty my storage. Finally broke the lock on the one hand truck. Due to could no longer keep lifting the boxes one by one. Call the office Stacie hung up on me. Called customer service another 4 times after that on hold for extended periods. No supervisor available to speak with me. Said someone should call me back by Wednesday. Today is Sunday It happened Sat morning Kingston location. I'm paid up till the end of the month so I will be asking fora refund for mu6unused time and all the agrivation and pain I have to endure.

Naomi W.  |  Overall Experience 
Rating:
5.0

Great friendly staff. Facility nice and worry free about my belongings.

Tina R.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

connie h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jean r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica H.  |  Overall Experience 
Rating:
5.0

Stacey is amazing!!!!!!!

Amanda B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ernestine S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michell m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michell m.  |  First Impressions 
Rating:
5.0

Very clean units. Will definitely use again.

Crystal T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle G.  |  Online Move In 
Rating:
4.0

Was never told that my storage unit was on the second floor with no access to either an elevator or a ramp, so once I found a ground-floor unit I immediately emptied my unit and rented one on ground level.

Daniel S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quinto S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Albert F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Naomi W.  |  First Impressions 
Rating:
5.0

VERY satisfied with the cleanliness and the temperature inside. I have experienced other "climate controlled" facilities that would barely keep you from breaking a sweat. This facility is TRULY climate controlled! Thank you for being true to your claims!

Scott H.  |  Online Move In 
Rating:
5.0

Stacy was helpful when helping me choose the correct storage unit size. She explained everything from how to enter the facility, to unlocking the alarm, and where my unit is located. I would recommend going to the Kingston facility for your storage needs.

Crystal T.  |  First Impressions 
Rating:
1.0

I’m from my first rental to my second rental to trying to get to storage to trying to cancel my storage was nothing but a complete hassle with this company. I was charge differently than I was told, Every time I called I was on hold for hours, my confirmation numbers of my “rates” was not upheld. Totally on satisfied with the whole process

Sandra c.  |  Overall Experience 
Rating:
3.0

When cleaning out unit, the couch had mouse droppings on it. Everything else was fine.

JP A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  First Impressions 
Rating:
1.0

I was double charged . After explaining I was changed the first time and billed a second time.NOT WILLING to fix problem telling me it would fix its self . I paid for insurance and it didn’t go through. Go the feeling steeling money from my account is not the end.not feeling safe putting my stuff in there and now going to change my cc THANKS

RICHARD W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gene D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John D.  |  Online Move In 
Rating:
4.0

If there's a way that email notifications can be sent during daytime hours, it would improve the experience. Notices are sent after midnight and, for people, like myself, who have sound for notifications, it's annoying in the middle of the night.

Debra W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer C.  |  Overall Experience 
Rating:
5.0

The Simpson St. facility is easy to find, clean and well lit. There are carts available to make your move that much easier! Highly recommend.

Maria O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer C.  |  First Impressions 
Rating:
5.0

I would recommend everyone to use this awesome facility.Thank you and have a bless and prosperous day!

Denora C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maryann G.  |  Overall Experience 
Rating:
5.0

Your representatives were very helpful and courteous.

Peter R.  |  Online Move In 
Rating:
5.0

Loved that they have carts right at the door if you need them!!

Pamela C.  |  Online Move In 
Rating:
2.0

Couldn't get in. Complete waste of time and money. Had to keep the truck for another day. 😠 There's no hours listed on any of the paperwork that I received for the storage unit. And there is a placard on the building that reads 24-hour access. You would think that when I walked out of the office I would have been all set to enter my storage space whenever I needed. Instead I was standing there like an idiot with two friends just after midnight wasting everybody's time wondering why my card doesn't work. And then when you call for assistance with the push button it gives you options one two and three and it does not recognize when you punch any of those numbers so after it asks you twice what your option is and it doesn't recognize your input it hangs up on you. I am forfeiting work hours today to go do what I was supposed to have done last night . Bottom line, not good .

Robert R.  |  First Impressions 
Rating:
5.0

Very kind and helpful

RICHARD S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maria O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Denise G.  |  First Impressions 
Rating:
4.0

No garbage cans. Would often see litter in dock loading area. Only garbage can in bldg.. was in restroom & often overflowing. I had a smaller unit & was paying over $100 a mo. EXPENSIVE~~~ That's why I pulled out as quickly as I could. TOO expensive to keep things that I don't even have immediate access to. I only wanted to use it very SHORT TERM. Otherwise, it becomes a BIG $$$$$$$$$$$$$ pit~~~~~

Joseph R.  |  Overall Experience 
Rating:
2.0

Front deck person was so rude, should treat customers with better attitude specially when customers been on the road all day or traveling from state to other one

Fahad S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nia P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dennis f.  |  First Impressions 
Rating:
4.0

More trash cans are needed Make it easier to communicate with staff at the facility in Kingston and not subject them to long wait times

Nicola E.  |  Overall Experience 
Rating:
2.0

Please send notification of refund. A second floor unit which was difficult enough to find is not workable for a 61-year-old spinal cord patient with a partial paralysis I couldn't use the unit I returned to the Kingston store and they told me they would cancel and I would not be charged Please confirm.

Carolyn W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rebecca G.  |  Overall Experience 
Rating:
3.0

I would like to explain the reasons for my ratings.. lot of my stuff even though it was in a climate-controlled facility,had mold on it (my clothes & blankets) the floor was rotted and smells like mold,the front of the entrance as soon as you walk in is extremely dirty with leaves, dirt & debris all over the floor.and I couldn't get into the climate control building iafter 9 p.m. most of the staff were rude and acted like they didn't have the time for anything or anyone. except for one very nice girl I think her name is Stacey.She was very kind and patient she greeted everyone very friendly and took time to answer any questions you would have had. he would be the only reason I wouldrecommend that facility to anybody, I have left in the middle of the month and didn't even get the balance of my bill back which I don't feel is right bill with paid in full and the money that was left over I should have gotten that I cleaned out my unit it was swept and the door was shut. I should have received the balance in a refund.

Janet K.  |  Overall Experience 
Rating:
4.0

Got a unit on the second floor and was not told there was no elevator or ramp, would not of taken the unit had I known this.

Daniel S.  |  First Impressions 
Rating:
5.0

The move-in process was easy and convenient, and my unit was clean and ready when promised.

Michele T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sarah H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rachel M.  |  First Impressions 
Rating:
5.0

Thnx

kierra t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

cliff s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL K.  |  Overall Experience 
Rating:
5.0

Great customer service. Thorough in everything.

DAVID H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

Very nice units, they are clean, well lit for safety, easy access and a reasonable price. Highly recommended if you are in need of a storage space.

Regina S.  |  Online Move In 
Rating:
4.0

The unit I rented was to small for my dresser ,headboard, mattress and box spring to store in the 5x5x8 unit. So I had to take the dresser somewhere else which ended up costing me more money in mileage fees on the uhaul truck that I rented! So I'm disappointed in that fact.

Michael T.  |  First Impressions 
Rating:
5.0

Overall an excellent experience.

Paul B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephanie p.  |  First Impressions 
Rating:
5.0

I was a little upset with U-Haul in general,because the main number goofed up my free months storage,but Stacy and her staff helped me straighten it all out. Stacy is great to work with,as is the rest of her staff.

DAVID H.  |  First Impressions 
Rating:
4.0

Called last week to confirm both units. When i arrived ,1 of the 15x8 was not available so got downsized. Pretty frustrating because i called week before and didn’t have enough room to store.

Brandon K.  |  First Impressions 
Rating:
5.0

Best money ever spent. Security and availability is high on my priority list.

Gary F.  |  Overall Experience 
Rating:
4.0

the only negative was not having a larger truck available

john c.  |  First Impressions 
Rating:
4.0

Although the storage facility itself was clean, the rental unit could have been swept out and spider webs removed.

Brbara M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brooke S.  |  Overall Experience 
Rating:
5.0

Easy process and helpful staff.

Jessica D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer K.  |  First Impressions 
Rating:
4.0

The facility is clean and well lit. Overall, I’m very happy with it. The only issue I have is there is only one platform dolly in the building that I’m in so, if more than one person is there at a time, you have to wait to use it. An extra one would be nice to have available due to the sheer size of the facility and odds that more than one person will be there at a time. I do appreciate that there is also a mattress dolly available that came in handy.

Tamera M.  |  First Impressions 
Rating:
2.0

My unit was locked and not available to rent even though I rented it online. There was no one avail to answer the phone to help when I had movers there being paid with my belongings ready to move in. I contacted Stacey more than once and she never bothered to reach out nor did any UHaul employee. I would never rent from this company again.

Naomi H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paul T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles W.  |  Overall Experience 
Rating:
3.0

Changed payment to different credit card n was charged twice $15 for late payment. Manager was requested to call me back n never did to explain the situation.

Ann B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aine t.  |  Overall Experience 
Rating:
4.0

When I initially called to enquire about renting a unit, I was not told everything was on line. That would have been helpful. My cell phone did not have internet access as I only use it for calls

Sandy T.  |  Online Move In 
Rating:
5.0

Manager was very polite, respectful, and take the time with me. This is excellent customer service!!! Will recommend this local UHAUL storage anytime. Best wishes on your continuing success!! Regards,

Linda C.  |  First Impressions 
Rating:
5.0

great Job by the Staff

Anthony S.  |  Overall Experience 
Rating:
5.0

good location

dave A.  |  Overall Experience 
Rating:
5.0

Staff was very helpful

ALBERT N.  |  Overall Experience 
Rating:
3.0

Email directions were a little confusing when at the site. Storage building and units are ditry

Alexis Y.  |  First Impressions 
Rating:
5.0

This was my first time using storage. Everyone was very kind and courteous as well as helpful. I would recommend to family and friends...very clean lockers too. Thank you very much.

JoAnne C.  |  Overall Experience 
Rating:
4.0

Scary walking down hallway waiting for sensor lights. Maybe have light switch on wall upon entering.

Ann B.  |  First Impressions 
Rating:
2.0

Lack of security. I recently learned I should have had a access card. I didn't. Each time I went to my unit a silent alarm went off, to rich no one EVER made me aware. Glad I had insurance.

GERI P.  |  Overall Experience 
Rating:
5.0

The lovely ladies at the UHaul in Swoyersville turned my nightmare moving experience with another storage facility into a breeze! The customers service and protection is spot on!

Kayla L.  |  First Impressions 
Rating:
5.0

The only issue I ever had was the inner set of doors going in. There is a difference in floor levels that causes things to move on the carts when you try to cross that spot.

theodore S.  |  Overall Experience 
Rating:
5.0

I wish they would prorate there monthly storage costs to customers. I was very upset to find that out as all other facilities I have used in the past offer it.

Laura J.  |  Overall Experience 
Rating:
5.0

Stacy Eckstein,Britney Baker and all the other employees that I had contact with were very helpful, kind and very knowledgeable and answer any and all question.

JOSEPH C.  |  Overall Experience 
Rating:
1.0

Facility is dirty, heat was never on, big sign saying it’s climate controlled,

SHEAMUS C.  |  Overall Experience 
Rating:
5.0

Everyone from the office to the storage area was kind, courteous, and ver professional!! I couldn't have asked for anything more...My thanks to all of you.

JoAnne C.  |  First Impressions 
Rating:
2.0

It was a pain that it wasn't 24 hours. It was also strange having to drive to the Kingston location for customer service. And some of the employees there were playing on their phones when I walked in.

Zach T.  |  Overall Experience 
Rating:
5.0

Thank you for your great service, I will use this service if ever needed again definitely will be a reference to others... again thank you for your service....

Donisha C.  |  Overall Experience 
Rating:
5.0

Staff always friendly and helpful. Very pleasant experience in renting a truck. Explained everything in detail.

WILLIAM P.  |  Overall Experience 
Rating:
5.0

Good

Diane C.  |  Overall Experience 
Rating:
4.0

Customer service staff very helpful

Valerie M.  |  Overall Experience 
Rating:
5.0

All of my needs were met and the staff were very helpful. If needed I would return and use this facility again.

LAMAR C.  |  Overall Experience 
Rating:
5.0

It wasn't a wait,I was treated politely, the environment was calm,the customer service team was awesome, very helpful.

Donisha C.  |  Reservation 
Rating:
4.0

Nice indoor storage building, easy access for loading/unloading.

Fred R.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top