Customer Reviews for U-Haul Storage of Umpqua Valley

3,765 reviews

1182 NE Stephens St   Roseburg, OR 97470
(Located south of Garden Vly Blvd across from AutoZone)

(541) 672-6864

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(541) 672-6864

1182 NE Stephens St
Roseburg, OR 97470
(Located south of Garden Vly Blvd across from AutoZone)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The staff was so very helpful and kind. From the minute I walked in the door, I was greeted with smiles and kindness. I appreciate you guys so much and keep up the good work!

JULIE HELENE P. 
Rating:
5.0

Was great running, clean except inside of windshield was dirty and wouldn't have noticed it except was driving into the sun..overall great experience..thanks again

Brian G. 
Rating:
4.0

Show more interest when a customer shows up. And the trucks you have are gas HOGS. Why not using Diesels ??

Darren S. 
Rating:
5.0

The staff at this location was awesome they are very friendly and extremely helpful I would highly recommend this location and Kyle especially

SCOTT AMY O. 
Rating:
5.0

Could not have gone any smoother. Very fast drop off.

Brent S. 
Rating:
5.0

Always a great experience at this location!

John P. 
Rating:
5.0

Easy drop off. Must be where your contract indicates!

LAIRD W. 
Rating:
5.0

Always speak well of these guys and refer any rental needs to these guys in Roseburg. Great crew, always takes good care of us ! Keep up the good training, love you guys, thank you ! Douglas County Movers LLC

Brett-Jessica H. 
Rating:
5.0

Customer did not leave a comment.

james J. 
Rating:
5.0

Customer did not leave a comment.

DANA C. 
Rating:
5.0

Customer did not leave a comment.

Natalie B. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

The cost per miles was pricey.

zachary C. 
Rating:
5.0

Make sure trucks are clean

Carl T. 
Rating:
5.0

Customer did not leave a comment.

Edward T. 
Rating:
5.0

Michelle Muir was very courteous and efficient. No improvement needed!

tanya M. 
Rating:
5.0

Very helpful people. Pleasant experience

Mark A. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
4.0

Customer did not leave a comment.

ronald E. 
Rating:
5.0

Customer did not leave a comment.

MARILYN ANNE F. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

RYAN L. 
Rating:
5.0

OMG these folk are so professional and they take care of us immediately every time we arrive. Very rarely do you find professionalism of this caliber anywhere.

harlod B. 
Rating:
5.0

Customer did not leave a comment.

Larry O. 
Rating:
5.0

place was clean and organized. The ma. that helped was nice and knew what he was doing. Only problem I had was not told what I needed to do when I dropped it off.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Wayne F. 
Rating:
5.0

Wipe down truck interiors with disinfection after each use during this high virus infection rate in Douglas County.

Lillene F. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE PATRICK F. 
Rating:
5.0

Customer did not leave a comment.

Dale M. 
Rating:
5.0

Customer did not leave a comment.

Toni M. 
Rating:
4.0

I have done business at the store many times. Everyone is friendly, professional, and always willing to help.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
5.0

Staff was very friendly and informative! Very nice to see folks who genuinely seem to take pride in what they are doing

Austin W. 
Rating:
5.0

Customer did not leave a comment.

TONYA LYNN M. 
Rating:
5.0

Customer did not leave a comment.

Ray Y. 
Rating:
5.0

Customer did not leave a comment.

Samuel C. 
Rating:
4.0

Customer did not leave a comment.

Rosemary H. 
Rating:
5.0

sometimes hard get thru on phone, maybe use more help. Overall great service.

Alfred P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

excellent service

Cherri AND H. 
Rating:
5.0

These guys were great, all of them!

Chandra C. 
Rating:
4.0

Faster service when picking up truck.

Helen P. 
Rating:
5.0

Customer did not leave a comment.

Barbara L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonard C. 
Rating:
3.0

Customer did not leave a comment.

Alisa M. 
Rating:
5.0

Fast service and great customer service. Thanks guys. I've moved for work quite a bit over the past 5 years, and I've always used Uhaul. Thanks again!

Bonny W. 
Rating:
5.0

Staff is friendly and nice. Good accessible location.

Cynthia H. 
Rating:
5.0

Customer did not leave a comment.

Duane M. 
Rating:
5.0

These guys are always top notch help with service and rentals! Thank you Roseburg Crew

Brett-Jessica H. 
Rating:
5.0

The Uhaul representative was able to locate a trailer for my son in another town, that worked out perfectly on short notice. Thank you!

DANA B. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
2.0

Was told I would get a month free storage and then said I can't, was one of the main reason I rented with uhual

john C. 
Rating:
5.0

Customer did not leave a comment.

Natalie T. 
Rating:
5.0

Unable to complete reservation online. But in person it was great!

judith S. 
Rating:
5.0

Customer did not leave a comment.

michelle e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vicki S. 
Rating:
5.0

After you send a text to the customer telling the costumer to inspect the equipement-vehicle- before leaving the business, you can allow the costumer a decent amount of time to reply,like maybe 15 minutes. I inspected the vehicle and sent a text in return, and it was rejected because ir was "Too Late." By the way, the vehicle was cleaner when I returned it than when I picked it up!! Thank you. JCD

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Debra R. 
Rating:
5.0

Customer did not leave a comment.

GARY V. 
Rating:
5.0

Customer did not leave a comment.

CHARLENE B. 
Rating:
5.0

Great job!

ANGELITO D. 
Rating:
4.0

Not related to this specific location, but about the reservation process. I was able to reserve a 10' truck and made plans based on that. Later I got a call from "traffic" stating that a 10 footer was not available and they had a 26' truck, take it or leave it. This added to my expense. I would suggest that before accepting a reservation verify the requested equipment is available.

Ronald N. 
Rating:
5.0

The guy who helped me was awesome!

Karen P. 
Rating:
4.0

Please double check the inside of the truck to make sure the dolly and pads are in there! I thought I had added a dolly onto my reservation but at check in she didn't see it on there but assured us there was a dolly and pads in the truck and if we used either then we'd be charged. When we opened the truck there was no dolly, which made it much harder and longer to move! And it would've taken an hour out of our move time to go back to get a dolly.

Christine H. 
Rating:
5.0

I don't know the guys babe that helped me but he had great customer service.

Paulette A. 
Rating:
5.0

Great crew to work with. They met all of our company needs.

David W. 
Rating:
5.0

Customer did not leave a comment.

Delores M. 
Rating:
5.0

Customer did not leave a comment.

Ahmed B. 
Rating:
5.0

I reserved a larger truck, specifically because I needed a power lift. When I picked up the truck I found out they did not have any trucks with power lifts only with the e-z ramp. I have multiple very heavy, expensive pieces of machinery to move. The employee wanted to give me an appliance dolly to compensate, but this could not compensate for having to push, pull, and manipulate that machinery up a ramp! To top it off, I was not made aware that the store closed at 5 on Sundays, yes I could have checked instead of assuming. What a miserable experience. I am not happy with UHaul at all and will have second thoughts before I rent again, especially online. I will tell people never to trust UHaul online. Also your phone service stinks. When I try to call the local UHaul, I want to speak to the local UHaul, not someone in Texas, nor do I appreciate having to hold for 20 minutes to speak to a person. In short your customer service on the national level is poor, 1 star.

Michael S. 
Rating:
5.0

Your system of taking reservations for rentals being contingent on someone returning equipment is absolutely Ludacris. People scheduling around rentals to move equipment is logistically impossible if you are just going to change pickup points with little to no notice, while I guess it could have been worse, as I was told I was lucky anything was made available to me....I didn't feel lucky having to add 2 hours to a 44+ hour road trip. Seems to me that if I'm paying you for a service, it shouldn't depend on a 3rd party to return a trailer.if you can't commit to that, then perhaps don't take reservations for one way rentals.

Paul D. 
Rating:
4.0

Great customer service & friendly employees.

Mark C. 
Rating:
2.0

Ordered a 5 x 8 enclosed trailer weeks ago to be picked up 8/9 at 8:30. Got a call two days before that the trailer wouldn't be ready until 1:30p.m. which was not sufficient for when we needed. Upon arrival the 5 x 8 was not available and we had to use a 6 x 12 which was too large for where we needed to place it for a week at our fair. Very disappointed as the same happened to me in 2019 for the same event. Not reliable.

Matthew H. 
Rating:
5.0

Travis was great at explaining everything on the storage facility and keypad entry. Great place & great staff.

Frank W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dale M. 
Rating:
5.0

Great staff, and very helpful with the return process and with procedures on my storage bin.

Frank W. 
Rating:
3.0

They need to cut their keys better for the trucks I spent way too much time trying to get the key to turn in order to even start the truck every time I wanted to start it

Casey J. 
Rating:
4.0

Customer did not leave a comment.

FRANK V. 
Rating:
5.0

These guy know what they are doing in and out in minutes

Travis N. 
Rating:
4.0

Customer did not leave a comment.

Marion T. 
Rating:
5.0

This place is great. Had my hitch installed in 20 minutes. Also the same hitch cost $55 more on amazon.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

Great customer service even at 7:30 in the morning!

Melanie S. 
Rating:
5.0

Great experience!

macie M. 
Rating:
5.0

Very helpful and nice staff. No improvements needed. Thanks

MICHAEL D. 
Rating:
5.0

Excellent

Erick W. 
Rating:
5.0

Very good at communications, excellent work, reasonable cost and faster than promised.

David J. 
Rating:
5.0

Customer did not leave a comment.

Zachary G. 
Rating:
5.0

These guys always give me the best service, keep up the good work Roseburg crew !!

Brett H. 
Rating:
3.0

Put brakes on the damn dolly and stop ripping people off.

Wesley O. 
Rating:
5.0

Customer did not leave a comment.

SCOTT RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Aaron H. 
Rating:
5.0

Michelle was wonderful to work with! We'll definitely come back

Colleen C. 
Rating:
5.0

Customer did not leave a comment.

SUSAN LYNN G.  |  Overall Experience 
Rating:
5.0

Truck was clean but smelled of cigarette smoke

Anna B. 
Rating:
5.0

We didn't do pre check, but it was the fastest check in I've ever done.

Alice T. 
Rating:
5.0

Customer did not leave a comment.

Sean P. 
Rating:
5.0

Make is clear when you say "How far are you going? OK I think 60 miles should be enough" and you may want to add that is included in the deposit and you will be charged accordingly when you return. And not make a customer think they got 60 miles and them you get charged the 1.39. Super confusing. And the dolly smelled like the up. We bought another one. People working are extremely helpful!! Great workers just wording and smells

Donna J. 
Rating:
5.0

Very helpful employee, great attitude and informative.

Scott M. 
Rating:
5.0

Always a wonderful experience here at the local uhaul.

Tylynn H. 
Rating:
5.0

Customer did not leave a comment.

Bret H. 
Rating:
5.0

It was a very pleasant experience. Thank you.

Justin J. 
Rating:
5.0

Great customer service!

Alison T. 
Rating:
3.0

Very hard due to stairs. Should consider putting in elevators.

maria W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donna d.  |  First Impressions 
Rating:
1.0

I rented a storage unit and because I hadn't moved anything in yet and placed a lock on the door. They re-rented my unit. I found out when I went to show up with my stuff and somebody else was moving into my unit. Even though I had paid up till the end of the month and was no we're near the due date. Very upsetting to me.

Crystal M.  |  First Impressions 
Rating:
5.0

Thought you all were very friendly and most helpful. Nice working with you.

Jane w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stacy a.  |  Overall Experience 
Rating:
5.0

The staff were extremely helpful!

heidi e.  |  Overall Experience 
Rating:
5.0

The general manager Meesh was amazing to me and helped me out so much!

Arianna F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIPP S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark V.  |  Overall Experience 
Rating:
5.0

Staff are awesome! Friendly and helpful! ....the storage units are dark (no light in unit, bring a lantern!!) and cramped!!

ERIN G.  |  First Impressions 
Rating:
5.0

Thank You fro all your help!!!

Donald Dale B.  |  First Impressions 
Rating:
1.0

I rented 2 large storage 2 weeks in advance drove all the way from California and they said my units were given away.

Jamie L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gerry r.  |  First Impressions 
Rating:
5.0

Michele did a great job! She was very helpful and informative

Garret R.  |  First Impressions 
Rating:
5.0

Awesome! Meesh ROCKS!!! You better not let her go....shes a keeper and deserves her worth in gold! I hope you pay her well enough that she stays!

Cary G.  |  Overall Experience 
Rating:
2.0

It is suppose to be 24 hour access it isnt along with the fact i was told i get a free lock and was refused one

corey t.  |  First Impressions 
Rating:
5.0

This is an excellent rating only because of "Meesh". She was awesome!!! Instead of giving the number to call myself, she made the call for me and helped me from beginning to end. She is a keeper this on!!! Her boss needs to know and she deserves a raise!!! :-)

Cary G.  |  First Impressions 
Rating:
4.0

I guess you don’t get a refund when close account and have almost a month left on unit you rented?

Kittie B.  |  First Impressions 
Rating:
5.0

Very helpfull , good personality,

shawn f.  |  Reservation 
No reviews have been submitted for this location.

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