Customer Reviews for U-Haul Storage of Umpqua Valley

3622 reviews

1182 NE Stephens St   Roseburg, OR 97470
(Located south of Garden Vly Blvd across from AutoZone)

(541) 672-6864

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(541) 672-6864

1182 NE Stephens St
Roseburg, OR 97470
(Located south of Garden Vly Blvd across from AutoZone)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I rented a storage unit and because I hadn't moved anything in yet and placed a lock on the door. They re-rented my unit. I found out when I went to show up with my stuff and somebody else was moving into my unit. Even though I had paid up till the end of the month and was no we're near the due date. Very upsetting to me.

crytal M.  |  First Impressions 
Rating:
5.0

Great service by professional helpful people🙌 Thank You!

suzanne I. 
Rating:
5.0

U all did great! Ty

Valerie J. 
Rating:
5.0

Exceptional service. Thank you!

DAWN LYNN C. 
Rating:
5.0

They actually had the truck I'd reserved this time. Very quick in and out. Very friendly staff.

William L. 
Rating:
4.0

Customer did not leave a comment.

Cindy L. 
Rating:
5.0

Thought you all were very friendly and most helpful. Nice working with you.

Jane w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

The truck smelled funny, so better deodorizing of the vehicles

Gina B. 
Rating:
5.0

Keep up the good work guys ! Very happy with the service we get here!

Brett H. 
Rating:
5.0

Nothing. Service was very friendly and helpful There was a sense of urgency with everyteam member I interacted with.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Nothing that I can tell. The staff was very professional and courteous.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

The app could use some help. Seems like it is hit or miss whether it works. The Stephens location is awesome and always helpful! Love the help they have given us!!!

Brett H. 
Rating:
5.0

Customer did not leave a comment.

shawn H. 
Rating:
5.0

Everyone was very professional and quick to get us done and on the road.Thank you

Colleen M. 
Rating:
5.0

Customer did not leave a comment.

joe(Confirmed) C. 
Rating:
5.0

Friendly staff.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

stacy a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda T. 
Rating:
5.0

Customer did not leave a comment.

Liane W. 
Rating:
4.0

Wash windshield

marie W. 
Rating:
5.0

Customer did not leave a comment.

steve S. 
Rating:
5.0

Windows very very dirty

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

Lori G. 
Rating:
3.0

Fix broken driver's side mirror (which was noted by UHaul but not fixed before my usage of the vehicle). Also, the passenger's side rear tires were almost treadless -- made me a bit nervous about getting to my destination safely.

Shawn T. 
Rating:
3.0

Air conditioning wasn't working in truck. Steering wheel was very loose.

Frank J. 
Rating:
5.0

Very nice, hardly used any gas. Very easy to control and very helpful service lady. Thank you 10/10

Josiah H. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Brittany R. 
Rating:
2.0

Ur app was hard to use wouldn't work and calling yourself costumer service was a waste

Heather O. 
Rating:
5.0

KyeLynn the other guy were professional, efficient, helpful, great UHaul representatives.

Kelsey W. 
Rating:
5.0

Customer did not leave a comment.

GINA B. 
Rating:
5.0

Customer did not leave a comment.

Amanda L. 
Rating:
3.0

Customer did not leave a comment.

Sabine D. 
Rating:
5.0

The staff were extremely helpful!

heidi e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ragina H. 
Rating:
5.0

Was on hold for 15 minutes so phone protocols useless. Aside from that the web reservation was tedious since had to go thru many screens declining extras since I only. Sexed a van for an hour to do a pick up

Jon-Marc W. 
Rating:
3.0

The Cab of the 26' rented was mis-aligned the truck as a whole needs to be cleaned i.e. windshield, cockpit area, etc. However, the attendants were okay to talk to.

Angelito C. 
Rating:
5.0

Some of the reusable boxes were dirty, so wiping them out ahead of time would help.

David M. 
Rating:
5.0

Very friendly staff. This is third time using this location. Very Satisfied!!!

Pamela P. 
Rating:
5.0

Customer did not leave a comment.

Sabrina J. 
Rating:
5.0

Fast and easy:)

JOSEPHEDWARD B. 
Rating:
5.0

The manager, Michelle, is great! Excellent customer service!

Christine H. 
Rating:
4.0

They were friendly and helped hook up trailer. But at no time did they EVER mention that you would receive a text telling you to check your rental for damages, tires , etc. before you leave their location or even remind you that you should check it over. I got my text an hour later and the tire wheel cover was smashed it- I tried the link in text, it had expired! I was then suppose to call the 800 number that is the spiral of death- no thanks!

Jill H. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

SARAH ELIZABETH E. 
Rating:
5.0

A busy store but fast and efficient. The young lady who checked me in was the happiest and most pleasant person I've run across in a long time.

Gerald B. 
Rating:
5.0

Great experience overall, I didn't even have to get out of the pickup. They were there when I pulled up and they unhooked the trailer and moved it so I could get out of the parking lot. Very nice and friendly.

MARILYNNE M. 
Rating:
5.0

Customer did not leave a comment.

Dawn B. 
Rating:
3.0

The unit I reserved here was not available upon arrival and the $50 guarantee has not been paid and probably never will be. Uhaul says contact the location and the location says contact Uhaul. Great PR campaign that uhaul never pays out.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

PAMELA FAYE P. 
Rating:
5.0

Customer did not leave a comment.

Dorothy D. 
Rating:
5.0

Customer did not leave a comment.

Pamela G. 
Rating:
5.0

Customer did not leave a comment.

Tylynn H. 
Rating:
5.0

Nothing

Raymond R. 
Rating:
5.0

The return location was very spacious. Employee was great. Outstanding appearance, enthusiastic, polite and welcoming. We will be renting another truck next week and will use the same location. 1182 NE Stephens St., Roseburg is an excellent Uhaul location.

Diane H. 
Rating:
4.0

good customer service

Jesse C. 
Rating:
4.0

When I told the check in person about the floor, he didn't seem to care

Christie H. 
Rating:
5.0

Customer did not leave a comment.

Hugh B. 
Rating:
1.0

Manager in Melboune was rude and disrespectful by discussing my account across the lobby with other customers present. I was told my U-Box would be ready at noon, but it was not done at all when I arrived at noon. I needed to wait an hour to complete picking the U Box up causing me to be late to several other appointments. Very dissatisfied with the over all experience with U Haul.

Eric S. 
Rating:
4.0

The polar opposite of the Virginia street location. Fast friendly and polite staff.

Casey K. 
Rating:
5.0

Easy peasy

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Karie K. 
Rating:
5.0

Customer did not leave a comment.

BRENT LEE B. 
Rating:
3.0

Windows and mirrors where dirty, and the cup holders had something spilled on them. Had to clean the truck. Also a hot day and the air conditioning did not work.

Ken R. 
Rating:
5.0

I was charged 20 dollars extra that's not accurate gas was exactly where it was when we got it

MICHELLE H. 
Rating:
5.0

Customer did not leave a comment.

Carlene J. 
Rating:
4.0

The gal at the front desk was very thorough & knowledgeable.

Edward L. 
Rating:
5.0

We have used this location multiple times and are always pleased with the service.

Shana B. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

Betty S. 
Rating:
5.0

Customer did not leave a comment.

JOHN CHARLES J. 
Rating:
5.0

Outstanding service. Highly recommend.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
3.0

Our attempt to get information from this location was not good. When we asked for pricing on your boxes, we were told we could get prices on the Internet. They were not helpful and did not want to rent to us. I would never go back there again and would not recommend it.

Eugene R. 
Rating:
5.0

Customer did not leave a comment.

JOHN CHARLES J. 
Rating:
5.0

When trying to call this sent I waited for 23 mins and still no live person. I hung up. I did this several times. Always a long wait.

tej S. 
Rating:
5.0

The general manager Meesh was amazing to me and helped me out so much!

Arianna F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas K. 
Rating:
5.0

A very pleasant experience , Good people and very good service---the rental was perfect! Will be back and share with others!! Lord Bless you.

Barbara N. 
Rating:
5.0

Give your employees a raise! They're doing great. It was my first time using a U-Haul. I had to use a 2 wheel dolly to get a Mitsubishi Lancer across the USA without my wife driving separately. I used an 88 Chevy to tow it. The equipment was cheaper than buying one, was easy to load after I watched U-Haul's videos, and they were friendly about it and answered all the questions I had.

Scott B. 
Rating:
5.0

Great easy drop off!

Kirra S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES ADAM B. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
2.0

First off the truck was filthy in the cab as well as compartment. Ordered a hand truck no hand truck then had to argue with young man at counter you had it taken off of my bill. I have used U-Haul for years I will never again do so. Due to this experience. Corporate to take a look at it. Sadly we know they won't.

Melisa C. 
Rating:
5.0

Customer service was great. Both my husband and I said how amazing the guy checking us in was. Seriously so helpful and kind. I hope he knows how much I appreciate that, its far and few between now days.

Emily K. 
Rating:
5.0

Personable staff. Easy pick up. You guys are the best!!

BTB Movers L. 
Rating:
5.0

Customer did not leave a comment.

Tim W. 
Rating:
4.0

Roseburg uhaul great service. Will use again and would recommend

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Andrea K. 
Rating:
5.0

Great customer service

Kent O. 
Rating:
1.0

I will not rent again

Debra H. 
Rating:
3.0

Windshield was very dirty w/dried on bugs. also drivers side door would not close properly.

Dewey H. 
Rating:
5.0

Customer did not leave a comment.

Veronica K. 
Rating:
5.0

Very helpful and kind employees

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Nothing. Excellent staff, with excellent attitudes and personalities

Frances S. 
Rating:
5.0

Not sure

Wesley M. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Alvin C. 
Rating:
5.0

The attendant was empathetic to the treatment that I received and did not charge me for the extra miles. Even though I was treated well in Roseburg, I am going to have to think long and hard about doing further business with U Haul.

ANN R. 
Rating:
5.0

Customer did not leave a comment.

KIPP S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark V.  |  Overall Experience 
Rating:
5.0

Staff are awesome! Friendly and helpful! ....the storage units are dark (no light in unit, bring a lantern!!) and cramped!!

ERIN G.  |  First Impressions 
Rating:
5.0

Thank You fro all your help!!!

Donald Dale B.  |  First Impressions 
Rating:
1.0

I rented 2 large storage 2 weeks in advance drove all the way from California and they said my units were given away.

Jamie L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gerry r.  |  First Impressions 
Rating:
5.0

Michele did a great job! She was very helpful and informative

Garret R.  |  First Impressions 
Rating:
5.0

Awesome! Meesh ROCKS!!! You better not let her go....shes a keeper and deserves her worth in gold! I hope you pay her well enough that she stays!

Cary G.  |  Overall Experience 
Rating:
2.0

It is suppose to be 24 hour access it isnt along with the fact i was told i get a free lock and was refused one

corey t.  |  First Impressions 
Rating:
5.0

This is an excellent rating only because of "Meesh". She was awesome!!! Instead of giving the number to call myself, she made the call for me and helped me from beginning to end. She is a keeper this on!!! Her boss needs to know and she deserves a raise!!! :-)

Cary G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE P.  |  Overall Experience 
Rating:
3.0

I wish I could have gotten a refund for all the 20 days I didn't use the storage.

Patty W.  |  Overall Experience 
Rating:
2.0

Having a storage facility with 2nd floor but NO elevator is big NO. We had reserved two units but we were not told they were on second level and stairs only. Even though personnel was trying to be helpful, we couldn’t rent this units. Overall it was a waste of time.

THERESA B.  |  Overall Experience 
Rating:
5.0

An excellent, well run facility with a professional staff that was always ready to help.

Marty L.  |  Overall Experience 
Rating:
5.0

Very helpful staff in both Chico, California, and in Roseburg, Oregon.They were excellent, A+, and deserve raises.

Richard D G.  |  Overall Experience 
Rating:
1.0

I was charged a damage fee without giving authorization. I did not damage the unit. The screw had pulled out . I denied card use and the manager used it anyway which has been reported to my bank as fraud.

Michael P.  |  Overall Experience 
Rating:
5.0

Great!!

Patty W.  |  First Impressions 
Rating:
5.0

The staff I interacted with were professional, personable and very friendly. Highly recommend this place both for U-Haul rentals and storage!

Cynthia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle m.  |  Overall Experience 
Rating:
5.0

Was there for 3 years and had good experience.

Brenda L.  |  Overall Experience 
Rating:
5.0

The manager (or owner?) Andrew and his team have an excellent work ethic and the facility is immaculate. I got great customer service!

Dicksie A.  |  First Impressions 
Rating:
5.0

The manager, Andrew Weeks was an amazing person to work with and always wanted to know if there were any concerns or issues that needed attention. He made you feel like he put you above himself at all times. Awesome face to represent uhaul.

TIMOTHY A.  |  Overall Experience 
Rating:
5.0

I have been a Uhaul customer for over 45 years. We have had a few hiccups over the years, but the staff at Uhaul ALWAYS makes it work out right. Working with the Roseburg, OR. crew has always been great. Andrew Weeks and his crew are the best!

KRISTIE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelby H.  |  Overall Experience 
Rating:
5.0

Mr. Weeks is an amazing manager and goes beyond the measure of duty to assist his customers. My recommendation is that he get an award and a nice raise. He is an asset to your company!

Robert H.  |  Overall Experience 
Rating:
5.0

We have been a renter of one of your units continually for the last 38 years. Were in there just after they were built. I think our number was 358 or so. Never did we ever have any problem. Facility, employees and everything about the place makes it a top notch storage business. Thanks for the many years.

DOUG S.  |  Overall Experience 
Rating:
5.0

Very happy with moving experience! The movers in Roseburg, Sasha and co-worker we're great!

David A.  |  First Impressions 
Rating:
5.0

Every time I use this facility I always feel that my concerns are taken care if

Jillian H.  |  Overall Experience 
Rating:
5.0

I was in need of a lot of long distance help and these people came through for me. They had to deal with my daughters since I couldn't be there in person. Friendly, courteous staff. Thank you.

Sandra B.  |  Overall Experience 
Rating:
5.0

Andrew was amazing!!!

Taylor R.  |  Overall Experience 
Rating:
5.0

Very nice place

josh w.  |  Overall Experience 
Rating:
5.0

Very helpful and fun staff

lindsay d.  |  Overall Experience 
Rating:
4.0

I guess you don’t get a refund when close account and have almost a month left on unit you rented?

Kittie B.  |  First Impressions 
Rating:
5.0

Andrew was kind, courteous, and very helpful. This is the best facility of any UHaul I have done business with. (And I have moved alot)

Jennifer I.  |  First Impressions 
Rating:
5.0

Everyone was very professional.

Julie H.  |  Overall Experience 
Rating:
4.0

Thanks for the rental!

hailey y.  |  Overall Experience 
Rating:
5.0

They are an Amazing team!!

Julie H.  |  First Impressions 
Rating:
5.0

The people at the roseburg site are very great.

carol d.  |  Overall Experience 
Rating:
5.0

U-haul in Roseburg OR were the most helpful and friendliest people!

christine f.  |  Overall Experience 
Rating:
5.0

The customer service was exceptional & far exceeded my expectations. AAAAA+++++!!!!!

Dave H.  |  Overall Experience 
Rating:
4.0

No

stephanie G.  |  Overall Experience 
Rating:
5.0

Thank you

Karen B.  |  Overall Experience 
Rating:
5.0

Great customer service, very professional.

Gary M.  |  First Impressions 
Rating:
5.0

Very clean facility and helpful staff!

Rebekah D.  |  Overall Experience 
Rating:
5.0

Everyone was friendly and very helpful. I would recommend this U-haul to anyone.

Kay B.  |  Overall Experience 
Rating:
5.0

excellent staff

chris l.  |  Overall Experience 
Rating:
5.0

Excellent staff

chris l.  |  Overall Experience 
Rating:
5.0

Manager Andrew is great.

Robert J.  |  Overall Experience 
Rating:
5.0

went out of their way to insure I was moved in on the 20th of November. Very polite and helpful on the phone.

Lola S.  |  Overall Experience 
Rating:
5.0

Great bunch of folks to work with.

Margaret S.  |  Overall Experience 
Rating:
5.0

Facility was excellent. Free moving carts were very useful. Staff is friendly and responsive to requests. Only feedback is replace yellow raised bumps on floor with paint so carts don't get snagged.

Andrew M.  |  Overall Experience 
Rating:
5.0

I used this facility to drop off a truck, rent a storage unit for a brief period and rent another truck on move-out. All of my experiences with this facility has been stellar!

Jennifer M.  |  Overall Experience 
Rating:
5.0

Very helpfull , good personality,

shawn f.  |  Reservation 
No reviews have been submitted for this location.

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