Customer Reviews for U-Haul Storage of Waterloo
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

48 reviews

1923 E Mitchell Ave   Waterloo, IA 50702

(319) 291-6668

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(319) 291-6668

1923 E Mitchell Ave
Waterloo, IA 50702

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

James M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trevor K.  |  Overall Experience 
Rating:
5.0

Everyone I worked with, through two truck rentals and one storage unit, everyone was helpful, patient and knowledgeable. I would easily recommend this location and their services!!

Laura A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fan s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

randy n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaTisha N.  |  First Impressions 
Rating:
5.0

Had the best experience with your employee bryan or bryant super friendly an knew how best to handle my he took time to find out

TERESA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sue B.  |  Overall Experience 
Rating:
3.0

Gate doesn’t secure entrance and Not enough room to maneuver uhaul when unable to use the side that the gate is broken on

Whitney H.  |  Overall Experience 
Rating:
5.0

Very great customer service skills and were very informative and knew their job.

GRacia S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Becky B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

veronica B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Aimee D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Xanadu L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jasmina D.  |  Overall Experience 
Rating:
1.0

Horrible customer service put me in a inside unit the card didn't work they didn't try to accommodate me in any way I paid for a 10 by 10 they tried to put me in a 5 by 5 when I got frustrated with them they hung up on me and refused to give me a refund until I lost it I'll never recommend u-haul to anyone the guys name was Devon at the Waterloo Iowa location I'll never use the service again

Shylandra M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Holly W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTIN S.  |  Overall Experience 
Rating:
1.0

Reserved a unit, paid for a unit, signed contract for unit, had to buy specific lock for unit, but never was able to even get in unit. It was locked when I arrived. Then after 5 hours loading, then waiting then going home and unloading everything. I wasted half a day, money, and all when I'm trying to move my family. You cannot get ahold of anyone even if you try calling University, "managers cell" posted on entry panel, 1800 number, and even customer service. Then when I talked to someone locally they said they'd would talk to manager and call rite back... nobody ever called... after being on hold on 2 cells one to cust serv. and one to general unit assistance i got threw after 43 minutes. Only to find out i have to go back into the shop to cancel and get my money back. Completely dissatisfied, was going to rent a large truck for 3-4 days and another unit when a large became available. Not that anyone will care but the few thousand dollars of potential business i had will be going elsewhere and i will suggest to anyone who asks that they not use uhaul.

Joseph N.  |  First Impressions 
Rating:
4.0

Would rent again!

Jody k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carlos B.  |  Online Move In 
Rating:
5.0

Customer service at initial rental was excellent.

Eric H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DANIEL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sue B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TANNIAAH S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Cortge P.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

chirstina d.  |  First Impressions 
Rating:
5.0

Very satisfied

RICH S.  |  Overall Experience 
Rating:
2.0

When I called to inform I was cleared out of storage unit, I was told to leave key/lock in storage & I would no longer be charged. Two months go by thinking i was in the clear, & now take my money?!

Kiley L.  |  Overall Experience 
Rating:
5.0

Did a great job, very pleased.

Scott F.  |  First Impressions 
Rating:
3.0

it was clean and ready for me to store my stuff

Tameaka t.  |  First Impressions 
Rating:
1.0

The customer service was the worst, couldn’t get ahold of anyone if there was a problem. I wouldn’t recommend them to anyone.

Samantha H.  |  Overall Experience 
Rating:
1.0

Bad service took 3 days to get on my storage my card didnt work and still aint.

iesha s.  |  First Impressions 
Rating:
5.0

Very quick service as well as nice.

Clarissa J.  |  First Impressions 
Rating:
2.0

Very rude manager

Debra M.  |  Overall Experience 
Rating:
4.0

Any time I had an issue I was always able to reach someone and they got it handled. Somehow there was a roof leak and I lost a queen & twin mattress but I won't dwell on it. #PROTECTIONPLAN

Aaron W.  |  Overall Experience 
Rating:
5.0

We had a problem with our card keys to enter--most likely due to the intense moisture in the air--and they sent someone out from another location who arrived within minutes to open the gate.

Tammy G.  |  First Impressions 
Rating:
5.0

Convenient location and clean environment.

taemin h.  |  Overall Experience 
Rating:
4.0

One main issue I had was there was a stock tailor parked in the way most of my move with the bad weather we ben having and the snow piles the facility is tight on its own and to have this stock there

jacob h.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful. Most accommodating! Thank you and give my regards to them. I will use U-Haul again most assuredly. Thomas Bronson

Thomas B.  |  First Impressions 
Rating:
5.0

It couldn’t have gone Smoother. explained the Process thoroughly. Friendly, Warm caring Staff. even let me exchange one SMALL storage unit for a Larger one VIA Phone Call ON THE SPOT

jo e.  |  First Impressions 
Rating:
5.0

Thanks for all your help and kindness.

jennifer g.  |  Overall Experience 
Rating:
4.0

You have the wrong location. I dropped off at the uhaul on University Ave. in Waterloo.

Lloyd J. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

Back
To Top