Customer Reviews for U-Haul Storage of Waterloo
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

4.0

They helped me when I needed it at the end of my rental period.

Rating:

5.0

Super helpful nice employees

Rating:

5.0

Very helpful and pleasant staff

Rating:

4.0

There's no light in my unit

Rating:

3.0

A card to swipe would be much better. Also, you have to get out of your car to enter and leave. I don't understand not having card and no drive up code entry.

Rating:

5.0

I haven't been able to get my self over there to the unit , but I'll be over there in a few. But everyone was very considerate, caring and the unit is " I'm sure" very good.

Rating:

4.0

Brandon M. was super friendly and helpful throughout the process of checking our truck rental in and getting in to our storage unit.

Rating:

5.0

He was phenomenal, fast, and polite!

Rating:

4.0

Oil stains on floor I had to lay a tarp down so my belongings didn’t get dirty

Rating:

1.0

Worst ever

Rating:

5.0

Thank you to whoever lives by the storage, you have been outstanding, professional and helpful. (Sorry didn’t get your name sir)

Rating:

5.0

I just wanted to explain #5 answer. Normally, it was very well maintained. We had not seen inside our unit since winter. The crack in the outside pavement now extended into our unit among others. Since spring thaw it has widened and actually looks like a sink hole might be forming. I would have it checked out. It could deter business or if something too heavy is on that area may even collapse. But when we moved in it was just a line crack. That was about 13 years ago.

Rating:

3.0

It’s pure BS that I paid for a whole month for 2 storage units when I moved out on the 5th. I would’ve gladly paid for the 4 days that I using them but I should’ve been prorated, I definitely won’t use uhaul storage ever again.

Rating:

3.0

The one gate not always working is annoying but there is still access at the other gate.

Rating:

5.0

Thanks.

Rating:

5.0

The staff were very helpful during our move out (especially the guy in charge at the Mitchell & LaPorte Rd, Waterloo IA location, I forget his name!). Moving can be very stressful, they were patient with us, and they helped make this time a little easier on us!

Rating:

5.0

Thanks for your awesome employee Brandon.

Rating:

1.0

I called the manager to close my unit after three-day and one call me back so i was stuck paying the full mouth!! i will never rent for you again!!!!!!

Rating:

4.0

Overall satisfying customer service, and business.

Rating:

5.0

I would rather have code access instead of card access

Rating:

4.0

I would of rated excellent but the guy did not see my storage was free and charged my card which messed up my money for the overage miles and to eat

Rating:

5.0

The U-Haul Representive Eric was an excellent help! I believe he serve each customer with the care, patience and kindness that you would expect from a family or friend. Thank you Eric! Darrell Mayo

Rating:

5.0

The Service time in the store was a little long then normal. But I don't fault the staff for that. As they are short staff. When it was your turn they are very helpful. And do their best to help you.

Rating:

5.0

Eric was an excellent help

Rating:

5.0

When was recommend this to anyone

Rating:

5.0

Had a lot of trouble using the padlock.

Rating:

4.0

Please note….. when you clean out and leave the storage unit. The directions should be printed on the the original storage agreement…the one that has the map of storage units on it. When we emptied the storage unit I had to to drive back and forth because I didn’t know I had to take pictures.

Rating:

2.0

the staff was not very friendly and refused to take phone calls or return calls at the university site in waterloo

Rating:

5.0

I love it

Rating:

2.0

No lock and had to clean

Rating:

5.0

Thanks

Rating:

3.0

Unit 1139 at mitchell unit had cracked floor which didn't effect me but may effect someone else if heavy rain or trapped water were to be in the area , this isn't a complaint only an observation. Also there was loose strapping on the door

Rating:

5.0

Fast & Easy. Just the way I like it

Rating:

5.0

I'm waiting for my refund

Rating:

1.0

I am still waiting 3 weeks later and after 6-7 phone calls to try and get a over charge credited back to my account.

Rating:

4.0

Did not like having to purchase lock and no buy back, even partial refund for lock I’ll never use again

Rating:

2.0

Will present pictures of unit at entry on 7-15-21 when exiting and presenting exit pictures also.

Rating:

5.0

Everyone I worked with, through two truck rentals and one storage unit, everyone was helpful, patient and knowledgeable. I would easily recommend this location and their services!!

Rating:

5.0

Had the best experience with your employee bryan or bryant super friendly an knew how best to handle my he took time to find out

Rating:

3.0

Gate doesn’t secure entrance and Not enough room to maneuver uhaul when unable to use the side that the gate is broken on

Rating:

5.0

Very great customer service skills and were very informative and knew their job.

Rating:

1.0

Horrible customer service put me in a inside unit the card didn't work they didn't try to accommodate me in any way I paid for a 10 by 10 they tried to put me in a 5 by 5 when I got frustrated with them they hung up on me and refused to give me a refund until I lost it I'll never recommend u-haul to anyone the guys name was Devon at the Waterloo Iowa location I'll never use the service again

Rating:

1.0

Reserved a unit, paid for a unit, signed contract for unit, had to buy specific lock for unit, but never was able to even get in unit. It was locked when I arrived. Then after 5 hours loading, then waiting then going home and unloading everything. I wasted half a day, money, and all when I'm trying to move my family. You cannot get ahold of anyone even if you try calling University, "managers cell" posted on entry panel, 1800 number, and even customer service. Then when I talked to someone locally they said they'd would talk to manager and call rite back... nobody ever called... after being on hold on 2 cells one to cust serv. and one to general unit assistance i got threw after 43 minutes. Only to find out i have to go back into the shop to cancel and get my money back. Completely dissatisfied, was going to rent a large truck for 3-4 days and another unit when a large became available. Not that anyone will care but the few thousand dollars of potential business i had will be going elsewhere and i will suggest to anyone who asks that they not use uhaul.

Rating:

4.0

Would rent again!

Rating:

5.0

Customer service at initial rental was excellent.

Rating:

5.0

Very satisfied

Rating:

2.0

When I called to inform I was cleared out of storage unit, I was told to leave key/lock in storage & I would no longer be charged. Two months go by thinking i was in the clear, & now take my money?!

Rating:

5.0

Did a great job, very pleased.

Rating:

3.0

it was clean and ready for me to store my stuff

Rating:

1.0

The customer service was the worst, couldn’t get ahold of anyone if there was a problem. I wouldn’t recommend them to anyone.

Rating:

1.0

Bad service took 3 days to get on my storage my card didnt work and still aint.

Rating:

5.0

Very quick service as well as nice.

Rating:

2.0

Very rude manager

Rating:

4.0

Any time I had an issue I was always able to reach someone and they got it handled. Somehow there was a roof leak and I lost a queen & twin mattress but I won't dwell on it. #PROTECTIONPLAN

Rating:

5.0

We had a problem with our card keys to enter--most likely due to the intense moisture in the air--and they sent someone out from another location who arrived within minutes to open the gate.

Rating:

5.0

Convenient location and clean environment.

Rating:

4.0

One main issue I had was there was a stock tailor parked in the way most of my move with the bad weather we ben having and the snow piles the facility is tight on its own and to have this stock there

Rating:

5.0

The staff was very friendly and helpful. Most accommodating! Thank you and give my regards to them. I will use U-Haul again most assuredly. Thomas Bronson

Rating:

5.0

It couldn’t have gone Smoother. explained the Process thoroughly. Friendly, Warm caring Staff. even let me exchange one SMALL storage unit for a Larger one VIA Phone Call ON THE SPOT

Rating:

5.0

Thanks for all your help and kindness.

Rating:

5.0

Michael Short is amazing management!

Rating:

3.0

I was give ln a unit the was already occupied. It took 15 minutes to get a new unit and i was never given the code to exit the facility and was locked in for 10 minutes because anyone was able to help

Rating:

4.0

It was clean and secure.

Rating:

1.0

I'll never do business with your company again. I had the worse experience of my life. I wish I could write a book about everything I went through. Others consider yourself warned slum slum slum....

Rating:

4.0

I really like the fact that units are secure with security cameras and a lock gate I once for got to lock my unit and I received a call from the office letting me know thanks guys and KUTGW.