Customer Reviews for U-Haul Storage of Waterloo
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

57 reviews

1923 E Mitchell Ave   Waterloo, IA 50702

(319) 291-6668

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(319) 291-6668

1923 E Mitchell Ave
Waterloo, IA 50702

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I am still waiting 3 weeks later and after 6-7 phone calls to try and get a over charge credited back to my account.

Crystal R.  |  Overall Experience 
Rating:
4.0

Did not like having to purchase lock and no buy back, even partial refund for lock I’ll never use again

Rich H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diane E.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

tanna s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaylaun G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evamarie D.  |  Overall Experience 
Rating:
2.0

Will present pictures of unit at entry on 7-15-21 when exiting and presenting exit pictures also.

Elizabeth M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rich H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandy K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trevor K.  |  Overall Experience 
Rating:
5.0

Everyone I worked with, through two truck rentals and one storage unit, everyone was helpful, patient and knowledgeable. I would easily recommend this location and their services!!

Laura A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fan s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

randy n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaTisha N.  |  First Impressions 
Rating:
5.0

Had the best experience with your employee bryan or bryant super friendly an knew how best to handle my he took time to find out

TERESA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sue B.  |  Overall Experience 
Rating:
3.0

Gate doesn’t secure entrance and Not enough room to maneuver uhaul when unable to use the side that the gate is broken on

Whitney H.  |  Overall Experience 
Rating:
5.0

Very great customer service skills and were very informative and knew their job.

GRacia S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Becky B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

veronica B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Aimee D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Xanadu L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jasmina D.  |  Overall Experience 
Rating:
1.0

Horrible customer service put me in a inside unit the card didn't work they didn't try to accommodate me in any way I paid for a 10 by 10 they tried to put me in a 5 by 5 when I got frustrated with them they hung up on me and refused to give me a refund until I lost it I'll never recommend u-haul to anyone the guys name was Devon at the Waterloo Iowa location I'll never use the service again

Shylandra M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Holly W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carlos B.  |  Online Move In 
Rating:
5.0

Customer service at initial rental was excellent.

Eric H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sue B.  |  First Impressions 
Rating:
3.0

it was clean and ready for me to store my stuff

Tameaka t.  |  First Impressions 
Rating:
4.0

You have the wrong location. I dropped off at the uhaul on University Ave. in Waterloo.

Lloyd J. 
No reviews have been submitted for this location.

Additional Services at this Location

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