Customer Reviews for U-Haul Storage of West End

4 reviews

546 Washington Ave   Huntington, WV 25701

(681) 203-5951

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(681) 203-5951

546 Washington Ave
Huntington, WV 25701

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I was moving from out of state. I reserved space through app. App took me to the location. There is no one there and the number given goes to a full voice mail box. I texted the number requesting help. I called U-Haul corporate . There was an issue with reservation so they updated the order said I was all set and we ended conversation. I received email with no unit number. I call back to corporate and wait 2 hours to talk to customer service. When finally I speak with someone they tell me to go to the other location. I go to the other location they were helpful and assign me my unit. I tell them all units have locks. They disagreed. I drive back to storage unit and wouldn’t you know it lock. I was informed that there is an attendant that is supposed to check on building. Nope. I drive back to U-Haul and tell them about lock. They then say the person will meet me. I drive back to storage and I wait for her to arrive so I can move into the storage. 8am-11am I waisted trying to move my stuff into a storage unit. Blame is more on corporate U-Haul than local staff. Thank you

Greg W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRIS B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Misti M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARON B.  |  First Impressions 
No reviews have been submitted for this location.

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