The lady working couldn't find my information in the computer and acted incredibly exasperated and annoyed that I was trying to return the trailer at the address specified in my contract. They also charged me for an extra day with the equipment even though I dropped it off on the day specified in the contract. They charged my card without a word of warning. Would not use this location again.CHRISTOPHER DANI H.
Customer Reviews for U-Haul Storage of West Spokane
Spokane, WA 99224
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Wine Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome staff!!Patricia L A. | Overall Experience
Customer service here was above and beyond our expectations. We were so tired after a long day of packing, loading and moving to another state. The crew in Spokane, particularly Mike, made the drop off so easy and helped us navigate Spokane. It was a really positive welcome to a new town for us!! We really appreciated the great service!!Jesse B.
Fantastic and helpful service, despite the fact that I was not initially scheduled to drop off at this location. They were great and really helpful in my drop off and I would definitely take a uhaul out from this location again.MARCOS DINIZ C.
We had to return everything at 8 am and the place they sent us did not open until 9 am. We did that drop off return and have yet to receive our receipt via email. Overall, UHaul is very hard to use start to finish. Just alittle respect for your customers would go along away.Robert B.
Customer did not leave a comment.JUDITH ROSE H.
Customer did not leave a comment.robert D.
They accommodated my drop off here even though it wasn't my original drop off location. I didn't interact with the staff at all but the office was clean and very nice. A stark contrast to the offices in Las VegasJAY R L.
Customer did not leave a comment.EDWARD A.
Customer did not leave a comment.DONALD D.
Customer did not leave a comment.Leslie H.
Jessica and Sara were great in assisting getting our daughter moved. Very courteous and professional, made moving experience a lot easier.DENNIS DAVID R.
Customer did not leave a comment.Derek B.
It is very difficult to call the go U-Haul number. The wait times are very long.David F.
The high school student who served us was very helpful and mature for his age.DOUGLAS S.
Customer did not leave a comment.CLIFFORD K.
Best storage facility in Spokane that I've ever been inJOSHUA B. | Overall Experience
I made my reservation a month early. Uhaul called the afternoon before I was to pickup the trailer in Idaho to say there were no trailers available in Idaho. This was less than 24hrs notice. Unacceptable customer service. I had to take one from Spokane down to Idaho to my daughters stuff and then drive it back to Spokane. Cost me so much more money. I won't be using U-haul again.Jeremy P.
Customer did not leave a comment.Cheri M.
Convenient and quick, very professionalJoshua S.
Customer did not leave a comment.Zack C. | First Impressions
Customer did not leave a comment.JAMES P.
Clerks Cody S. and Mike R. were knowledgeable and very helpful in assisting to serve me with patience and courtesy. The two of them are understanding and compassionate in regards to customer service. They're both assets to the company.CASEY M.
Customer did not leave a comment.Gary M. | Overall Experience
Make sure all truck's run good and actually wash them.Elijah K.
Customer did not leave a comment.DONALD GLEN C.
Check in was very smooth and quick.Leslie S.
After I had picked up the reserved truck (and given the keys by the customer service associate) and drove it to our house the customer service associate called me. She was requesting that I return the truck because it was reserved to someone else. We already had half the truck packed and she felt that we needed to unpack the truck so she could trade me trucks. That was not going to happen...She made me feel like it was my fault for having the wrong truck when it was reserved days in advance and she personally handed me the keys. There was no offer to possibly discount a truck ("because that would cost too much money"...) if I returned it and no consideration for the inconvenience it would cause me and my family. I honestly hope someone else didn't suffer because u-haul made a reservation error.David Nelson D.
Sarah, the young woman who rented us the equipment was extremely helpful, and very nice. Colby, the young man the we returned the truck to was very knowledgeable about the equipment and professional, besides being really nice.shawn S.
Everything went smoothly except for the process of the initial renting of the truck. The young man behind the counter was not familiar enough with his job and relied on a co-worker for help. She was helpful, but then our agent would get stuck at another point. The helpful agent, I think her name is Sarah, was fielding phone calls and we both would have to wait for her to end her phone call in order for her to help out my agent. This entire time, I was the only customer in the store yet it took 30 minutes to complete my financial transaction! I will use the services of this business again. But if I have to experience another agent who does not know how to do their job, I will avoid this business like the plague and encourage others to do the same. The equipment was fine and the return of the truck went fine. Thank you for your interest of my transaction with u-haul. Steve.STEVEN H.
The GM Lisa Peterson she was specifically wonderful.Kodey K. | Overall Experience
Customer did not leave a comment.Michael M.
More pick up trucks available area wide. I have 3 Uhaul s close to me and none had a pickup available. The box truck was a little too bulky and overkill for my trip to home depotDAVID B.
It was greatMark B.
We especially loved the staff!, Great customer service.Julie M. | Overall Experience
Nothing they are perfectJAYSON L.
I use uhaul services a lot & this was the very first time at this site. I was surprised at how great the truck worked & how clean it was! I will be back again soon. I was a bit disapointed at the overall price I paid due to tax & other fees, as I only do in town dump runs, but overall experience/truck was perfect.Donna Z.
We rent the truck, we were told that we can return the truck within 24 hours without the additional charges. We did return the truck within the same day, but still charged us â€œafter hour service chargesâ€. The rep was rude, & too lazy to pick up the phone, I was hold on the phone for half an hour. They need to improve the customer services.BALBAI U.
The GM there was amazing. She was handling everything quick and efficiently. I have no complaints at all.KALOB L.
Customer did not leave a comment.Bridget W.
Michael was very helpful and professional throughout the rental process.James K.
Also many nails and screws in the drop off area. I picked up several before I pulled all the way in.Lisha C.
Customer service was fantastic! The computer was acting up a little, but she was very patient and conversational. The turn in was so fast and thorough as well. One of the BEST BUSINESSES I HAVE VISITED IN A LONG TIME!! Congratulations to the management and staff!!Vincent Q.
I had such a good experience here a month ago, I came back to this location to rent a tow dolly. The manager was the only person there, she had a couple of people waiting, she did it all as fast as she could, which took less time than I expected, and she was very upbeat about it all, despite the obvious work load. She killed it. Great job, was even surprised by a snake, handled like a pro! Still, y'all need to hire her some help though, a person can only stretch so far.WILLIAM L.
Customer did not leave a comment.ASHLEY SUZANNE E.
Mike Regina was very congenial when we turned in the truck. The first agent when we rented it was not very nice. Mike took care of us better than all the other ones.LINDA M.
The young man helping us return (I believe his name was either Cody or Cole) was very helpful and deserves kudos. He was a bit overworked with several customers in line and did very well and knows his stuff. He might need help though! It would make it faster for customers if there were two people at the desk.Andrew B.
Lower mileage rateWARREN D.
Customer did not leave a comment.Donald O.
Customer did not leave a comment.Carey H.
Train staff on drop off tones. They wanted to charge a day late fee because returning it by 8 am of the return day. My contract did not give a drop off time just a date.James J.
Will never use this facility again and will recommend people to not use since communication and professionalism is lacking. Had such a wonderful experience last year when I rented a unit there and this time around was beyond disappointing and frustratingTiana C. | Online Move In
The gentleman who helped me was very knowledgable and swift. Thank you for your help.patrcia G.
I read all the reviews. There were far more positive like mine. I didn't use the online app! That's where the problems are overhearing conversations in the office. I rented a trailer for my motorcycle and shop stuff. It has a well in the front to snug your front tire it works great! People were friendly and helpful. I returned the trailer on Sunday the public restroom was very clean. I saw Lisa on the phone behind the clear plastic Shield. She couldn't see me from a distance presumably because there's a lot of glare on the plexiglass. I waved. The yard man unhitched the trailer and emailed me a receipt from his phone. I will use them again but I will not use the online app.Conrad M.
Lisa is wonderful- professional and accessible. Thank you!Aaryn R. | Overall Experience
Customer did not leave a comment.Alexia C. | Overall Experience
Lisa was so amazing she has the best at her job she goes above and beyond to accommodate her costumersSTACY S.
Since the website glitched, I could not choose a drop-off point. The person on the phone picked an address that was 20 miles out of my way. I ignored the app and dropped off at this location instead. They only had one employee and a long line. Since I couldn't use the website to complete the drop off, I had to be here for about half an hour.Eric R.
Pickup and drop off personnel were EXTREMELY helpful.Eric C.
I feel Lisa the head manager went above and beyond the call of duty to make sure we were okay abd had everything we needed! It was a pleasure!BOBBY B.
Seattle’s u haul stores suck!!! Could not get a truck for our move across state. We finally located a u haul store 37 miles in Bonney lake that supplied us with a truck. They made our move easy and painless. Thank you Bonney lake U haul and storage.GREGORY F. | First Impressions
You need more people working the front desk. Considering the amount of time required per customer and the fact I was third or fourth in line both times I had to wait 20-25 mins each time.JOHN H.
Customer did not leave a comment.JOHNNY V.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.Shawn N.
Customer did not leave a comment.JEFFREY L.
Per mile cost is too highKolby J.
We are very very happy with this Uhaul ( Garden Springs exit just west of Spokane) as well as the downtown location (Spokane)ALLEN MORRIS G.
Excellent, clean facility except for the TINY elevators that cannot fit wide dressers or couches. These are a major problem and design flaw in the overall plan when building this storage site. Whoever missed adding freight-sized elevators to a three-story storage facility should be fired.Alice G. | First Impressions
Customer did not leave a comment.David P. | First Impressions
Customer did not leave a comment.KARIZMA C.
Fantastic customer service. Return was very fast and Lisa was a pleasure to deal with.FRANK B.
Customer did not leave a comment.DAVID ALLEN P.
The person who helped me was really awesome! Very friendly and professional service.Mabel G.
Customer did not leave a comment.Laurie B.
Customer did not leave a comment.DWIGHT E.
ExcellentBeverly C. | First Impressions
Customer did not leave a comment.Brianna S.
Customer did not leave a comment.DAMIEN N.
Customer did not leave a comment.DAMIEN N.
Customer did not leave a comment.Chris B.
The woman at the counter did a great job getting the rental checked out and cleared upon return. She had both processes done in under 5 minutes. I was only inconvenienced by the card reader being out of order. She said that the payment function was not functioning and nobody had come to fix it.JACOB B.
Customer did not leave a comment.MICHAEL R.
Customer did not leave a comment.Michael R. | First Impressions
Customer did not leave a comment.Treavor E. | Overall Experience
Customer did not leave a comment.Jaxon C.
Lisa and her crew are absolutely fantastic, really appreciate how genuine they all are. Great time being a part of the U-Haul family. Thank you so much. Please reach out to Lisa and the crew and let them Know how awesome they are.TIMOTHY M. | Overall Experience
Customer did not leave a comment.EDWARD FRANKLIN A.
Customer did not leave a comment.JUSTIN D.
The young lady was amazing.. made sure everything was working and hooked up.. the place was very clean organized..SCOTT H.
We made sure I was set up right on my truckOWEN WADE R.
Customer did not leave a comment.Robert C.
Accurate price estimates. Better cleaning staff for interior cleaningJennifer R.
The return of the auto transport went very smoothly. The staff were exceptionally helpful. The following day I returned the truck. Again, the staff (Lisa) was exceptional. She is very sharp and friendly. She allowed me the use of her air hose to fill up my deflated tire. This saved me having to inflate it with my air pump. I really liked her.Christopher M.
Customer did not leave a comment.Navdeep Singh D.
It was great. A wonderful process. The gal who helped us was amazing and so kind.DUSTIN T.
Great experience. Everyone was very nice, fast and efficient. Everything was explained fully so no surprises.DANETTA M.
Customer did not leave a comment.Serena P. | Overall Experience
Customer did not leave a comment.JOSEPH H.
Customer did not leave a comment.Steven A.
Customer did not leave a comment.Nancy G. | First Impressions
If I ever need a U-Haul I will come to you guysJERRY H.
I rented a trailer and was told that if i needed another day i could just call. I left and the next day the lady called my brother while i was calling in to the store. She was rude and accusatory. I spoke with her telling her i needed another day...which my cash deposit covered and then some but she insisted that i come pay for it that day. I had 1 hour to get there from 50 miles away during rush hour. I missed her by minutes but fugured the deposit would destress her but no....the next day she was bitching and i returned the trailer just 5 minutes passed closing just to avoid her. Now shes charging my card over and over trying to get 180 dollars on top of the already paid day and the cash deposit. When i rented it i told the guy i had no money on my card...that i pay cash. He said it was just to hold it. When she called my money had deposited but she said she no longer had the number in the system. She continues to ding my card when i have never authorized her to. Ive spent literally thousands of dollars on uhaul equipment and am livid to the service i received Your customer service sucks. I called manny and never recieved a call backLisa M.
Customer did not leave a comment.KATHERINE W.
I really appreciate the friendly and professional demeanor of Gen Mgr Lisa Peterson, and drop off Mgr Isaac Flemmers. What an easy process from start to finish- neat system you've got going!! BIG thanks!KAREN M.
Customer did not leave a comment.TROY K.
Danielle was VERY KIND, HELPFUL and PROFESSIONAL! Good Choice in Hiring Her Lisa!!!Lisa J. | First Impressions
Lisa provided some of the best customer service that I've been exposed to in years. Customer service is a list art in our society but not by her. She was greatJames H.
Customer did not leave a comment.LONNY P. | First Impressions
Customer did not leave a comment.CONNIE SUE N.
Great location. Should make it more visible. I thought it was a warehouse for vehicles for months. Everyone I had contact with was professional and had great people skills. I will use this location in the future and let people know how to find them.JOSE R.
It was all great! Staff was very friendly and helpful.CARYN LEE S.
Your staff won't wear masks and they allow customers into the store without masks. Zero social distancing. I paid to rent a van from you guys because of all your bullshit about how cleanliness was paramount to uhaul. Just submitted a safe start violation to the wa site. Second time I've rented from you over the last few months and both times it was like this. Plague rats.DANIEL S.
Had water seep into the unit. My dining room table suffered water damage as a result. The table, wrapped in a quilt that was also damaged and soaking wet, was at the back of the unit. I was under the impression these units were water tight?Wes W. | Overall Experience
Customer did not leave a comment.LEVI W.
Customer did not leave a comment.SCOTT K.
Customer did not leave a comment.Michael B.
Have some issues with this UHaul location. Start of an 1,800 mile trip, Spokane, WA to Tucson, AZ. I was issued a marginal truck (with over 48k miles - should not really have made a difference if it was in good condition) which should have been kept at her location for local rentals only. It is not suitable for long distance travel...and I believe the woman knew that when she dispatched it to me. There is a 2ft long crack in the windshield which, although it did not interfere with my vision, was not good to stare at during my 4.5 day trip. The tilt steering wheel did not work - would have been nice during a long trip to occasionally adjust the wheel for comfort. Headlights need to be aimed. I had countless oncoming truck drivers flash their brights at me to dim my headlights, and as I passed trucks the drivers would turn their brights on to blind me through my rear view mirrors, sending a not subtle message. After 300 miles the power steering began to fail. All of the fluid had foamed up and pushed out of the reservoir. I had to leave the interstate in Boise, ID to find a UHaul mechanic. A right rear tire showed signs of a "skid mark", "flat spotted" a quarter of the tire and rubbed off enough of the tread to show holes in the bald, thinning tread. Re the contract, the woman who did my paperwork did not indicate on the contract that I had bought Safe Trip. I had Save Move, but also bought Safe Trip as added protection, but it wasn't there. I drove through massive, serious snow storms in Utah and wondered how the tires were holding up. Safe Trip was not on the contract so I had some anxiety that should I slide into a snowbank or have other critical adventures that UHaul would not bail me out. During contract signing the woman sent me a text with a link to review the condition of the equipment before signing. I did not have WIFI so could not access the list of discrepancies. I showed her the crack in the windshield and told her that, what the heck, as long as I already have Safe Move insurance I'll take the truck anyway, trusting that she provided me with an otherwise capable truck to move my household goods to Arizona...my mistake. She said she knew about the crack. I believe she also knew about the steering wheel, headlights, tire, and power steering pump. She could have/should have given me a better truck for an 1,800 mile trip, but I watched her as she stood at the key board and purposely selected that particular one. Nice. Needless to say, I will never trust UHaul to have my back.JAMES M.
Customer did not leave a comment.MADISON EMILIE K.
Manager Lisa Peterson was amazing and and a true asset to the U-haul corporation.STEVEN B.
Pretty amazing facility and helpful staff. Great special rate on small locker. My only complaint is that I wanted to rent the plastic bins for a few weeks to help me with my move, but when I went into the store, the customer service rep couldn't figure out how to rent them. He called his manager, and she told him the steps but he still couldn't do it. So, after waiting at the counter for 15 minutes, I left emptyhanded. Nice enough young guy. Just not adequately trained.Shelley S. | First Impressions
Lisa is great. Always flexible, understanding and extremely helpful. Her storage gal is great too.Danielle E. | First Impressions
Customer did not leave a comment.Erica R. | Overall Experience
Manager was not wearing a mask and mattress couldn’t fit in the elevators. There was no clear instruction on the size of the elevators.Andrey M. | Online Move In
Uhaul facilities are always clean, free of bugs, spills or obstacles. The staff is genuinely friendly and always ready to help. This location in particular has been my favorite yet and I've been storing w/ Uhaul for years! Well done Lisa & staff!!!!!Mercedes B. | Overall Experience
The facility is extremely clean and the staff is professional and polite.Sarah C. | First Impressions
Great, easy and just wanted I need. Lisa the general manager helped me and she was fantastic, carried a Non forceful conversation with me, was friendly, smiled a lot and she got me just what i needed.Veronica D. | First Impressions
I was very happy with my Uhaul storage experience and will gladly return if and when necessary!Ronald R. | Overall Experience
Everything was just fine. Will recommend.robert s. | Overall Experience
I normally wouldn't bother with this. The lady who worked the front counter was AWESOME, great customer service, super helpful, friendly - whole package. Not used to getting such good customer service anywhere, much less a rental/storage place. A+Allen M. | First Impressions
Customer did not leave a comment.Tim V. | First Impressions
Lisa was awesome, so helpful and so pleasant to work with.JEANNE G. | Overall Experience
Manager acts just like staff, can't tell the difference, everyone very attentive and posotive.Adam K. | First Impressions
I rented a vehicle and was offered a promotional free month. I already had a storage unit. I just couldn't pass up the free month and the policy for rent is fair. Overall wonderful staff ultimately the general manager Lisa sold me on it. Just too convenient to not utilizeKC B. | First Impressions
Overall I shouldn't have had so many billing issues and trouble with the staff.Kassiano M. | Overall Experience
Thank you again for a great experience at your facility. This is how a business should be ran. You guys are fantastic. Thank youTIMOTHY M. | First Impressions
Customer did not leave a comment.Danielle E. | First Impressions
Customer did not leave a comment.Edward G. | Overall Experience
No CommentJames B. | First Impressions
Really appreciate the quick and convenient set up. Lisa was super helpful. The free lock is very nice. Great facility. Wonderful experience. Thanks. Lisa was also excellent when I rented the van today. Clean and well-managed facility.Barbara G. | First Impressions
Staff was helpful and accommodating. Definitely recommend this facility for all your U haul needs!Kenneth M. | Overall Experience
Just wanted to give a shout out to the girl that helped me yesterday. She is excellent she said she's only been there a couple weeks but she is really good customer service skills and was professional and courteous. The only thing I was hoping to get closer to the elevator it was a little inconvenient trying to get my camper top up but other than that facility is greatMike P. | First Impressions
Customer service is excellent.DAVID C. | First Impressions
So close to my home. Very easy access!! Thank you so much! The staff were very helpful! VickiVicki S. | First Impressions
Customer did not leave a comment.Edward G. | First Impressions
I didn’t even move into unit . I had no way of getting in building Because codes were not working and the manager could not come assist me. I would like a refund. I have never even seen the unit . Please refund my money. Thankyou Candice kysarCandice Aileen K. | Online Move In
Customer did not leave a comment.Sydney S. | Overall Experience
very polite helful stuffKirk K. | First Impressions
Uhaul on sonset Highway in Spokane is awesome the manager Lisa and employee Gabe went above and beyond to make a bad experience right highly recommend this uhaulJeremy C. | First Impressions
Customer did not leave a comment.Kathryn A. | Online Move In
Staff is completely accomodating.Lawrence W. | Overall Experience
Customer did not leave a comment.Robert S. | First Impressions
24 hours would be nice?Herald T. | First Impressions
Ryan is really nice with great customer service. I’m really happy I had a previous bad experience with Nicole from the Sprague location. So I didn’t know how thing would go, so thank.CORINNA P. | First Impressions
Gene is great. He was the only person we ever saw working the counter and outside with all the trailers. New Storage facility was nice and the overall location is convenient.Erica N. | Overall Experience
Staff was great and helpfulMark T. | Overall Experience
Additional Services at this Location
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