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Danny KCustomer Reviews for U-Haul Storage of Wurzbach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I explained the problem at the original rental location and she explained the logistics behind the switch. I told her the original location was No help and my wife made phone calls to find what we needed.
MICHAEL MSeguir como van.
Yosvani RDropped off the truck after hours, location was very well lighted, clean location. The only thing I had an issue with was trying to locate where to drop off the keys. Recommendation would be to clearly label the area on the door. Otherwise the place is great
javier sStaff seemed too busy to help. Lady who did help me was busy gossiping with another staff member while checking me in. Between that and being on her cell seemed generally disinterested in being there. Trailer had a damaged wheel stop at the front kf the trailer which was marked when I pointed it out and then caused me issues with my car as it didnt sit up evenly against the front of the trailer. The trailer had one strap broken which was replaced before I left. Overall took way too long to get in and out. I wont use that location again.
CHRIS JThe people in charge at this time weren't very attentive, I've waited like 25 minutes before being served despite there was two people on the desk. One was just looking at papers and wiggling with the other two employees.
JAIME JThe left-side marker lights didn’t work. The person helping me hook up the trailer said they didn’t have any bulbs, but were expecting a shipment the next day, so I had to take the trailer as is. They should have known about this issue and fixed it long before a customer pointed it out while trying to rent the trailer. Otherwise the rental process was pretty easy.
James LThis being my first trailer rental experience, boy, was I impressed! Thank you U-Haul for making it easy on this first timer.
kimberly lGabriel and Melissa are probably the two most useless employees you have. Not to mention Melissa is also rude, and by the sounds of it I’m not the only one that thinks so. Instead of helping and explaining how to properly load a car onto the hitch and letting us know that they offer assistance for $35, Melissa left for their precious Chick-fil-A and Gabriel acted like his delicate hands were too good to get dirty. As a man that’s embarrassing as well… neither one of them let me know that there was a way to let a lever down to get in and out of the car easier once it was loaded. I had to squeeze out of the car because both of them dont care about their jobs or doing it well. We spent two hours there until the younger girl helped us. Which we are very thankful for. If not we probably would’ve gotten a refund on all of it. She helped us more in 5 mins than either one of them did in 2 hrs. It’s clear that Gabriel and Melissa need severe retraining and redefined people skills.
Claudia AWorst experience starting with the bad behavior of the front desk and later the additional charges added by cheating with the odometer and fuel readings
Kiran BWhy I can’t review the truck itself
Walid AGot a $19.99 u haul and ended up paying $75 is crazy 😤👎🏼
Marsha DNoticed the tires were brand new, but not sure if they were balanced properly. When the trailer was loaded and got up to speed, I noticed vibration from the trailer.
Francisco MAfter a very frustrating pickup experience at another U-Haul location, I returned my truck and was fortunate to be helped by Melissa Olivares. She took the time to carefully review my rental, listened to my concerns, and worked through the issues to make sure everything was corrected. Thankfully, I had time-stamped photos of both the fuel gauge and odometer, which proved invaluable in documenting the errors from the pickup location. Melissa thoroughly reviewed the evidence and made sure everything was resolved correctly. She was patient, professional, knowledgeable, and never made me feel rushed, despite the extra time it took to fix a problem she didn’t create. Melissa’s outstanding customer service completely changed my impression of the experience. U-Haul is lucky to have an employee who is so dedicated to doing the right thing. She truly deserves recognition for going above and beyond.
Geoffrey MThey should make sure the equipment people want like dolls should be there if people already reserved it
violet hGreat staff. Not to busy too say hi. Goes a long way with me.
ANDREW HAll was good.
ANDREW HKeep greeting the people waiting in line.It's very helpful
CHERYL TTruck we used had a lot of flagged damage and the ride was extremely uncomfortable
ALMA RBut one man did not deposit and. One thing he is not put. The deposit. Problem.
Elizabeth PI was charged for a missing dolly that was not in the vehicle. The person that rented me the vehicle told me there was not one there. I called the location and they didn’t answer so I was sent to corporate. They tried to call and still got no answer. Now I have to wait 72 hours for a reply.
EDDIE LVery helpful and efficient staff
Timothy GGreat customer service and professional Juan was amazing.
KENNETH GThe location is a bit of a pain depending on what direction you are coming from.
Marty GVery convenient location for drop off in San Antonio.
Janet SI rent from U-Haul about once a month and I have had some really bad experiences with the mom and pop run u-haul stations, so I chose to use this corporate location. I picked up the truck with the gas gauge showing just short of 3/4 of a tank and when I returned it with the guage showing at the 3/4 mark, the female manage came in and told me I was 1 gallon short so I questioned the guage, when I went out to check it in, it gives you an option to set the gas guage.I did that and even snapped a picture just to be sure, when I questioned the gas guage she snapped at me and told me why didnt I come in if the gas guage was a ittle short, very rude, then when she realized she was reading the paperwork wrong, no apology no sorry, just ohh, your good to go. U-haul I have had major issues the past 5 times I have rented from you, you have had to pay me the $50 Guaranty 3 times this year one of those times I didn't get my truck it cost me over 1,000.00 in lost revenue, will I ever get reimbursed for that, heck no , but dang short 1 gallon bet your ass they are collecting, U-Haul do better,
PAUL FNothing very friendly staff
BRIAN CUhaul reps had good knowledge of the size of truck needed for us to pick up furniture that we purchased and bring it to our apartment
Crystal RGabriel was helping me out. He was great. He cover all the points and was super helpful if any questions came up. I am rating everything 5/5 due to the employee that was on site working. Thanks for your help Gabriel!
Eart SThe system was down on Saturday may 30th. It was a nightmare to get my u-haul. I had to go to 3 different places. You guys cancelled my reservation and gave my U-haul to someone else. No one explained how to use the 24/ 7 on the app. I spent hours calling you all to get help but all you all would do is send some video that never tells you that it will only work when you are at the location pick up. It took me close to 3 hours to finally get a u haul. Horrible experience.
Andrew CExcelente servicio
Yasmani VReimburse people for filling the gas tank
william sThe manager was very helpful
Veronica MWalked in and asked for a truck that was available online. They said it wasn’t available. Then made me take 10 minutes to reserve it on my phone before. It’s not available in person but is available through phone? Very strange system.
BENJAMIN VGreat customer service!
Joe AImproved customer service
Joseph MAwesome facility and knew exactly what to do upon return. The people were great and will be using that location again.
J TArrived to drop off my rental where it was clearly marked to return all rentals. There were workers outside looking busy but no one came up to me and at least let me know what I needed to do or that I would be attended to after they were done with whatever they were doing. So I went inside and there was a line of folks trying to rent a Uhaul, finally the young lady at the counter asked me if I was returning, I said yes. She told me there was someone outside that could help me. There was a young man with headphones in his ears that looked bothered when I asked if he could help me. His attitude changed when I asked him if I was bothering him? I backed up the trailer where he told me to back it up to and checked me in. I'm just wondering why he didn't do all that when I arrived? He should have at least communicated with me what was expected. Employees need to understand what customer service is!!!!
Carlos Dnice place......................
Pramod BN/A
david bOrganization of staff to help customers was terrible. In both check-in and drop off. For a Saturday, in May there should have been more than 2 people working.
Justin PVery long wait times. Lady in front of us was arguing prices with the poor people behind the desk and it took 2 of them to keep her from losing her sanity. Very weird situation, like she wanted the equipment for free or something. This caused us to stand there for nearly half hour waiting to rent our moving trailer. Once it was our turn, our process was quick and the person helping us was fantastic.
JASON DExcellent service! Melissa was professional and courteous:) Even though she was busy she made sure to give undivided attention.
RHYS MEasy and quick turnaround
NEALE P