Customer Reviews for Underground Computer And Internet
(U-Haul Neighborhood Dealer)

Rating:

4.0

Nil

Rating:

5.0

As usual, the team in that location is great, professional, nice and friendly!

Rating:

5.0

The attendants were very courteous and accommodating. Continue doing the same

Rating:

5.0

Excellent location ! A1 customer service and always very happy. Highly recommended.

Rating:

1.0

This location is not at all good and ripping off money. I luckily took before and after trip video and photos so I was useful for me to claim a fake damage charges

Rating:

5.0

Excellent toronto area location, very quick process and helpful attendant.

Rating:

4.0

Consider adding a large arrow type sign on Parliament showing where to turn into the parking lot

Rating:

3.0

The store itself is pretty dingy, but the guy working there was great.

Rating:

5.0

Everything is excellent

Rating:

5.0

Employees were very friendly and efficient. I had a positive experience and would definitely return to this location if I needed a U-Haul again. Thanks!

Rating:

4.0

Although the location is a little hidden away, the service was excellent and quick. Within 15 minutes of reserving a truck I arrived and it was ready-to-go! The return process was very easy. Thanks!

Rating:

3.0

Staff were lovely and friendly, service was fast and flexible. We needed a truck in a bind last minute and your team came through and provided fast, friendly service. Much appreciated! Thank you

Rating:

5.0

Staff was great. They let me have it for 3 extra hours with no extra charge.

Rating:

5.0

Great service, the staff was quick and helpful. I had questions on the rentals and the equipment I would need for my moving , the staff was kind enough to make time to answer all my questions.

Rating:

3.0

Suggest-Washer fluid, cab wiped down, back swept/vacuumed. Good location met my needs. Nice service at location. Location a dump though. Online tool is excellent including pre-registration. Easy and clear. Thank you

Rating:

3.0

Good man sitting in the office to help, good knowledge of what is the process of getting a truck and what to do when bringing it back. 👍

Rating:

5.0

Very smooth pick up and drop off. Some of the negative reviews on here definitely could be valid if the rental is during peak season (start/end of the month) I rented a cargo van on 4/23 for 24 hours. The representative during my pick-up was super friendly and explained everything thoroughly. Another staff member helped me with the drop off, and he was super chill as well with the whole process. Honestly, out of the 3 locations in downtown Toronto, I would recommend coming to this location time after time.

Rating:

5.0

It all went perfectly. Can't think of anything to improve.

Rating:

5.0

Excellent service although I tracked my distance and was over charged by 10km. I didn't take a photo of the odometer at the start though so I cant prove it and it is only a $10 difference so I am not going to worry about it.

Rating:

5.0

Great location, was open on Easter Sunday. Attentive and nice staff working there.

Rating:

5.0

Mr. Asif was very professional and helpful. Highly recommend his service.

Rating:

4.0

The guy on-site was polite and the vehicle was clean. No issues! I would use this location again.

Rating:

2.0

No one around when I arrived. Had to wait ten minutes for the guy to show up and process my rental

Rating:

5.0

Everything went well and smoothly. They were very accommodating. thanks very much!

Rating:

4.0

It was a good experience. Person working there (Apr 14, 8am), didn’t catch his name, was courteous and efficient. Give the man a raise 😉🤙👏👏

Rating:

1.0

The cost was far too expensive and I wasn’t informed that there might have been a better deal. Also I did not get the van I wanted although they were on the lot when I started and when I returned

Rating:

5.0

Best location in the city ! I’ve rented from here for the last 5 years. Amazing customer service and excellent support.

Rating:

4.0

The location and staff are great I just want to point out that the 15' truck I rented for moving had poor suspension and I'm pretty sure it needed an alignment. Also I wasn't given a contract in paper on my first day. But other than that, great service ! Keep it up guys !

Rating:

3.0

Staff really rude

Rating:

4.0

Excellent service!

Rating:

5.0

The employee was very nice and helpful. Very happy to have them

Rating:

5.0

Swift service Excellent cars Affordable

Rating:

4.0

The van was dirty! The seats had a lot of hair and dirt and the vehicle had a foul smell. Thank you

Rating:

5.0

Amazing customer service ! Have rented from this location for years now. Excellent staff and very professional. Highly recommend !

Rating:

1.0

The van was extremely dirty , my safety was at risk , the turning signal was not working and I had to go back exchange the van and when I came back , I was told they were going to give me $7 discount . Horrible

Rating:

5.0

I am very unhappy about your policy of providing vehicles with only a quarter tank of Gas to customers. This causes anxiety if there is enough gas in the tank and makes it impossible to guess how much gas has to be put in at the end of the trip. A policy of always providing vehicles that have a full tank and requiring a full tank upon return would be much better - a practice that most car rental places have as standard procedure.

Rating:

5.0

My experience was excellent. Asif was extremely helpful and explained the entire process to me very well.

Rating:

4.0

All vehicles should be cleared of garbage in between users. It would be nice if vehicles actually got repaired once in a while too. This is not a problem to this specific outlet. I understand that not every bit of damage needs to be repaired immediately because it doesn't affect the safety of the vehicle, but over time, your trucks start looking like garbage-on-wheels since nothing EVER gets repaired. eg. Rust, peeling paint, scratches, graffiti, upholstery tears, damaged windows, dents, missing bumpers, etc Therefore, if a user does not add to the damage the vehicle has already experienced, their insurance "add-on" should be refunded because you never use the money we've paid anyway. It's just another money grab. Only those who actually damage the vehicle should not get an insurance refund. Otherwise, what's the point of the vehicle inspections upon renting out & return?

Rating:

4.0

It is in a downtown location with very tight streets that are challenging to maneuver out of.

Rating:

5.0

The kilometer reader is not working perfectly. Others everything is perfect.

Rating:

3.0

It was difficult to get the door to open, there was no bell, just a message on the door saying that the door is permanently closed and that the parking lot is in the back.It did not give precise directions to the parking lot or to wait at the door while we called the phone. They should ask if we have driven a car like that and if not, give the minimum instructions for driving it, for example where the handbrake is and how to operate it.

Rating:

5.0

Very courteous and professional customer service. Thank you!

Rating:

4.0

Exceptionally pleasant, competent staff

Rating:

4.0

It was good experience and everything was smooth

Rating:

3.0

Was given to me with only a quarter tank of fuel, so had to get gas before we could get to work moving. Why not always have the tanks full? Take it full, return it full. Simple. Other than that, all went well and no complaints

Rating:

5.0

Good service

Rating:

4.0

The cabin was very dirty, but the staff was very friendly!

Rating:

5.0

the best serves

Rating:

5.0

Generally, a very good experience.