first truck was very damaged and missing rear cam, they changed me into a smaller van that worked ok
trevor s
Customer Reviews for Underground Computer And Internet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Really easy process!! Would come back.
MONTANA MA bit too hidden away
Kevin GGood people good service
MOULOUD KTruck was dirty, I rented 6 furniture pads and only got 4 dirty ones and a random bath mat that were left in the truck in an unfolded mess, no parking available at the pickup location and they did not have the furniture dolly that i had requested and didnt even offer an apology.
Gabriel Bthese guys are my go to Uhaul in Toronto. Always friendly and quick transaction times. I'm always in a hurry and they get me out the door quick!
dinesh tGreat service and value. Pick up and drop off the we simple !!
Budurduja MQuick service. Friendly staff. Had vehicle ready.
TERRY Dperfect rental.good pricing. 10/10
Joshua sA complete walk around both upon renting and returning the vehicle.
Frank APersonnel were excellent, efficient, and easy to deal with. The actual office was a little dingy, but bearable. Vehicle, although clean was running rough. That said, it got us through the move. The staff have mentioned they’ll be having it serviced.
Jason CEverything went week, from reservation to drop off and receipt. I recommend this Uhaul location.
REA KPlastic bottles and popcorn remnants in van
Aine BCar was dirty and charged over double the mileage.
Patricia MIn general the vehicle condition was good and clean, to my expectations, however, the release mechanism of the parking break pedal was a bit broken.
Raz HConvenient location, though parking is tight which makes vehicle pick up and returns difficult. The bed of the truck was peeling up which created a tripping hazard when moving in and out of the truck. I also reserved two dolly’s, neither of which were in the truck so u will be reaching out regarding a refund for that as I was still charged.
Ethan CThis Uhaul location is terrific; equipment checkout goes smoothly. It's easy to deal with Sadi, and I will make this my #1 Uhaul location from now on.
REA KAll good here, everything was seamless, I would rent from them again. Early hours on a Sunday was why I had to use them rather than my neighbourhood Uhaul provider so that was a big bonus and appreciated.
Pat MExcellent professional and courteous service. Provided the rental needed for the time needed.
Gregory HInside was a bit dirty. Had to wait for a uhaul that’s was supposedly incoming before 2pm but was given one that was already parked up. Could’ve just given me the already parked one and save me an hour wait
RAJIV BExcellent service always has what I need. Thank you
Chermain CThe fellow who looked after me was awesome. So nice!
John GAmazing customer service !!! Great team at this location.
Tony RVery friendly smooth transition easy to deal with.
MUHAMMAD IThe front desk staff was really helpful and made the process smooth and stress free
Evan PAll good thanks
Ceferino Nvery good service
RAYHAN AConveniently located small location. The lot for trucks is behind the building and tricky to access with the larger trucks (i.e. nothing larger than 15ft will fit)
CHARLES WSketchy neighborhood. Office closed ‘early’. No instructions where to leave key or truck. Office looks derelict.
Edis ZThe man who was working at this location on august 20th made our experience on an otherwise terrible day very smooth. It was very surprising to me that renting a truck was the easiest part of my day. The man who was at the office made everything very clear and straightforward and our mission succeeded because of him.
Vincent CI love it when we get to know each other. I show up; I get what I want, while providing dealer with what they want. I video the whole truck, which is clean and I return it in the same condition. Win/win. Highly recommend.
REA Keasy pickup and drop off
trevor sKeep doing what u doing now thanks
bryon vThanks to Sadi at front desk, our experience renting a U-Haul for the first time was amazing. I highly recommend this location and hoping the location continues to provide the same experience to everyone. Thanks!
Vineeth AAmazing customer service !! Very happy
Tony RThe employee was extremely rude. I returned my truck slightly late due to circumstances beyond my control, and he threatened to add multiple extra charges to my credit card and ominously said, “you’ll see.”
Murwan AJust add some more personnel to the location
Prabhanjan KOdd location - not even sure it is a U-Haul dealer.
Celia RIt’s very expensive
Suhayb RThe owner is always busy which is a great sign. He's well located, and I got what I needed. So thanks for that.
REA KExcellent service
Bidisha GThe service from the attendant was really good. 5 stars for sure but he was alone with multiple vehicles to take care of. U-Haul higher ups are missing out because the location is top notch. The place is filthy and awful, but the guy in charge knew his stuff and treated me really good. If I use this location again, it's only because the person was so nice and knew what he was doing.
Emilie LWhile the physical location is not shiny and new, it does not need to be for this business. The service was amazing and the staff were very easy to deal with.
Wilfred BThe sales representative was misleading in told me something having me believe I was putting down a deposit when in reality I never received that money back
Errol Bthe workers at this location were so kind and so professional! truly a great experience being helped by them! thank you!
Isabelle QEasy, seamless experience. A minor error on my billing was corrected swiftly with no hassle: I should have caught it earlier but Nish was very understanding.
Jason BJust everything is good excellent customer service
EMANUEL DGreat service, parking is a bit tight.
Mohamad TVery friendly and helpful. Great experience
Tracey BVery accomodating i been in uhaul renters ofe almost 1 decade.
Ceferino NI was pleasantly pleased and impressed by the simplicity and efficiency of the process. The fellow at the underground internet cafe was great. Thorough and respectful. My next move or rental will definitely be with U-Haul. Thanks you!
Colin TDespite booking the dolly in advance, when I got there I was told, there isn’t one and it is on a first come first serve basis. This is while nothing was mentioned about this system while booking. Absolute worst experience because my moving became ten times harder without a dolly!
MOHAMMAD HI really appreciate the great customer service I received from the person who helped me. The process was so smooth and the instructions were clear—thank you!
Harrison TVery good experience. Simple, hassle free process during pick up and drop.
Venkatesh B