Customer Reviews for Underground Computer And Internet
(U-Haul Neighborhood Dealer)

2590 reviews

456 Parliament St   Toronto, ON M5A3A2
(Parliment and Doctor O Lane)

(647) 317-9352

Location Hours

  • Mon-Sun: 9 am - 8 pm

Services at this Location:

Contact Us

(647) 317-9352

456 Parliament St
Toronto, ON M5A3A2
(Parliment and Doctor O Lane)

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Alexander C. 
Rating:
2.0

Customer did not leave a comment.

Willem C. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
1.0

Customer did not leave a comment.

Evan F. 
Rating:
5.0

Easy and well-priced!

Ryan K. 
Rating:
4.0

Customer did not leave a comment.

FANG Z. 
Rating:
5.0

I really enjoyed the process from start to finish!! Staff was very very friendly and helpful. The check in process was very easy and quick and the drop-off was very convenient to leave the key in the drop off even after hours of the location. I would 100% recommend U-Haul to anyone!

Genesis A. 
Rating:
5.0

Customer did not leave a comment.

Aunix Kalmai L. 
Rating:
5.0

👍👍👍

Tewodros G. 
Rating:
3.0

it went quick and the truck was in great condition. no complaints.

JOHNAARON O. 
Rating:
4.0

Customer did not leave a comment.

peter B. 
Rating:
4.0

Customer did not leave a comment.

Sahil B. 
Rating:
5.0

I have been dealing with this dealer for a number of years now and have come to rely on him for all my moving needs.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Gil P. 
Rating:
2.0

We went to drop off our uhaul after hours and couldn't find a place to leave it (the lot was already overparked). We had to street park overnight and ended up getting ticketed. Not a great experience.

Elspeth C. 
Rating:
5.0

Customer did not leave a comment.

HOUSSAM C. 
Rating:
5.0

Everything was fine. Great customer service.

DEREK B. 
Rating:
2.0

Customer did not leave a comment.

Qian W. 
Rating:
3.0

Really tough neighbourhood.

ALISTERD C. 
Rating:
5.0

The staff at his lication were extremely professional, polite, had high stadards for vocid-19 saftey, and very easy to work with. They made for a very poositive customer experience.

SIMONDANIEL G. 
Rating:
5.0

Great service

Jeffrey R. 
Rating:
3.0

You need to have realistic photos when approving pictures and disputing pictures. Also commenting on each photo with a list of words was a long process.... Especially standing in the pouring rain holding onto an umbrella and trying to type on your phone.... With the pressure of how long is this going to take as well as making arrangements to meet sometime at the other side and being late now. Plus other traffic in the back Lane needed me to move the vehicle before I was done... It was annoying. To say the least. I don't like that I had to upload my driver's license to your company...

brenda F. 
Rating:
1.0

when i got the uhaul, it was lesser than 1/4. it was nearly empty. on my final bill, it said that i was already given the uhaul at 1/4. this is false. how can i get my refund????

Yousif P. 
Rating:
5.0

Great service. Thank you Charles for making me experience smooth and easy.

raphael D. 
Rating:
1.0

Not an ideal place to rent from. When I arrived, I was told that "the system" was down and they needed to take a picture of my credit card (on someone's personal phone - which seemed extremely shady) OR to put in a cash deposit of $200 from my debit card. There were no other UHAUL locations or rental alternatives available at the last minute, and I had booked elevators at 2 seperate condos so I had no other choice. I went with the $200 deposit and had a terrible feeling that I would never see that money again (spoiler: my gut feeling was right). We ended up getting the van and it was in terrible condition, and the tank was very close to empty. The employee told me to "just fill it up". Barely any inspection was completed by the employee. After returning the keys, I did not receive any direction or anything on my deposit except "you will get your deposit back in 8 days by e-transfer". Fast forward more than 8 days later and I have NOT received my deposit back. If you try to call the location, they never answer the phones. Now I'm having to work through UHAUL corporate to try to get my deposit back. This place is a joke, save yourself from the headache of renting from here. Moving is already a difficult process, and this made it even worse.

Eddy S. 
Rating:
5.0

Customer did not leave a comment.

Fernanda Carolin D. 
Rating:
4.0

Customer did not leave a comment.

ROCCO C. 
Rating:
1.0

The van was not clean at all, but this is not the main problem. They scammed me! I had total ride distance of 8.5km, but when I checked my invoice that I got later, I saw that I was charged for 40km! This is disgusting! I want this to be investigated, as well as getting the bill recount and money refund

Vasily Z. 
Rating:
4.0

Customer did not leave a comment.

Eugene C. 
Rating:
5.0

Customer did not leave a comment.

alison A. 
Rating:
2.0

There are pluses and minuses of this location. It is well placed and they generally have equipment and the managers are reasonable. But, they do not open on time (always late), they have line ups, the check outs are painfully slow, the computers are slow, the lot attendant is surly, the lot is really tight for space and it generally feels chaotic. Friendly management, but you will end up waiting and you will not know how long something might take.

SIMON L. 
Rating:
2.0

I checked in before my appointment, showed up on time, and still had to wait nearly 1.5hrs to get the truck. The staff did not seem to care at all. I will not be returning to this location.

Timothy S. 
Rating:
3.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Tapan P. 
Rating:
5.0

Staff were very friendly and helpful. Thanks!

Timothy D. 
Rating:
4.0

They were a little late to open in the morning, so we had to wait a bit. That said, the staff were very kind and the check-in process was fairly quick. I would definitely use this location again.

Emily A. 
Rating:
5.0

Excellent service.

JOHANNESWILLEM W. 
Rating:
4.0

Customer did not leave a comment.

leonard N. 
Rating:
1.0

Reservation notification stated cost of $39.90 +$0.79 mile )or $0.20k). 156 km = $31.20 +39.90 = $71.10. +$1 Environment fee +HST= $81.473 CHARGE WAS $119.78 Contract sent to confirm reservation deviously changed pricing without advice of difference to STATED amount on reservation. ONE HOUR WAIT ON SIDEWALK BEYOND RESERVATION TIME AT LOCATION. No answer to phone calls - and 800-270-2794 WAS 48 MINUTES ON HOLD. RECOMMENDATION? GO FIGURE

David A. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
2.0

Customer did not leave a comment.

SABRINAL F. 
Rating:
3.0

Customer did not leave a comment.

Zeuxi G. 
Rating:
3.0

Customer did not leave a comment.

Zeuxi G. 
Rating:
4.0

Customer did not leave a comment.

BRUNO EDUARDO M. 
Rating:
5.0

Customer did not leave a comment.

Si Mai W. 
Rating:
5.0

Very friendly — the man who made my reservation was very kind and had excellent customer service. Great job everyone!

TRUDIEJANE G. 
Rating:
5.0

Customer did not leave a comment.

Simon H. 
Rating:
3.0

In the past, trucks were dirty and smelly and the service was exceedingly slow. This time, the truck was ready for me and clean. Handover was quick but employee did not want to check for damage. Very heavy cologne smell in the cab.

Tamara A. 
Rating:
1.0

First of all the place is a disgusting dump with way too many people crammed into a filthy garage. I booked a 9' van for pickup at 11 am. It took 1 hr and 45 minutes to get the van as no one seemed to know what was going on. When I finally got the van it was below empty. I asked the man how I should bring it back and he said, “on empty of course” I was going 100 Kms to move a couch. I put 50.00 of gas in the van and it registered under a quarter tank. Got to my destination and on empty again. Put another 50.00 of gas in and the dial went to full. Returned home with gas tank now reading just over half a tank. Obviously broken. When I returned the van a guy opened the door, I told him the gauge was broken and there would be extra gas. He then said thanks, snatched the keys and locked the door. At no point was I ever given or sent an invoice. There are 2 charges on my Amex for 125.00 and one for 42.00. No idea why I rented a van ( with a $19.95 a day, in huge letters on the side) for 8 hours with a dolly and 6 blankets and insurance could cost that much. Plus a gas credit would be nice. Most importantly this place is a disgusting covid mess and I cannot figure out why Uhaul would associate with them. Scott Waring

Frederick W. 
Rating:
5.0

Agent was very helpful

TAMER O. 
Rating:
5.0

This location is close to my house. First timer using it. The two employees were very professional and friendly. The paper work was quick and the truck ready. I would definitely rent from them again.!

DAVID E. 
Rating:
4.0

Customer did not leave a comment.

Peter V. 
Rating:
5.0

Customer did not leave a comment.

Ryan G. 
Rating:
2.0

Was charged twice on my visa card. Tried calling location, no answer

CHERYL-ANN C. 
Rating:
2.0

Waited for 40 min for my truck. Person did not offer any type of compensation or help for the lost time in my rental. I had to move schedule around because of the delay (and I had budgeted time for any delays....)

Juan T. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

HYUNGICK K. 
Rating:
5.0

Customer service was great

PETERJEROME S. 
Rating:
5.0

Customer did not leave a comment.

Greatzy A. 
Rating:
5.0

Customer did not leave a comment.

SHELDONW C. 
Rating:
5.0

Charles was fantastic to deal with - despite my mistake with the original booking (the truck was a few inches smaller than I needed), Charles happily got me switched into a bigger truck to ensure I was able to move my patio furniture that day. Would definitely recommend this location.

Oliver F. 
Rating:
4.0

Customer did not leave a comment.

CEM B. 
Rating:
5.0

Had to wait a bit but service was GREAT! 👍🏼

BROOKE T. 
Rating:
2.0

Customer did not leave a comment.

Grant M. 
Rating:
1.0

I rented a 10' truck today from this location. I drove that truck round about 60 KM. But when I got the reciept you people charged me for the 60 miles (97 km). I calculated this distance from my Google maps. My fault is only that I didn't check the odometer of the truck before we go. These guys are stealing the money by making falsifying receipts.

AAMIR A. 
Rating:
3.0

The mobile check in and app is a mess. It didn't work at all and would not let me complete the pickup.

STEPHENWADE W. 
Rating:
3.0

Customer did not leave a comment.

joanne D. 
Rating:
3.0

Customer did not leave a comment.

Stephen P. 
Rating:
4.0

Customer did not leave a comment.

Kara S. 
Rating:
3.0

Receipt of return that day or time upon rental return.

KIERAN B. 
Rating:
5.0

My partner and I have rented with uhaul 3-4 times this year, we've gone to other locations but this one is the best in Toronto! So helpful and kind!

Bradley F. 
Rating:
1.0

I made a reservation for a 15 truck, specifically had to pick this location as the website said they were the only ones that had it. I also wanted a 15 because we needed the electronic lift. We got there and they said they only had the 10. This meant it was too small and had no lift. We had to make 2 trips instead of 1, it took more time to unload and load. So it cost more time, hassle and mileage. Someone should have contacted to say they didn't have my reservation and suggested an alternative location. Also they asked for all my reservation details again as if there wasn't there to begin with do pickup was like starting again. I would not rent again based on this experience.

Ejiro O. 
Rating:
5.0

Thank you so much for being so accommodating!

nolan M. 
Rating:
5.0

We had a major 3 hours delay for a 20ft rental due an inconsiderate customer who did not return the truck on time. Unfortunately this was the only 20ft truck available at that time. The team there handled the situation really well, kept trying for solutions,calling the customer and did not charge us for the extras like dolly, pads etc. Thank you for the exceptional customer service!

Elie A. 
Rating:
1.0

I was charged for 40 kms when I only used 7 kms (I moved 5 blocks away!) and when I reached out for help, the area manager said it was my own fault for not taking a photograph of the odometer reading myself. I was never asked to verify the odometer before or after, and in fact, was told by the U-Haul rep NOT to put in any gas and that he would “take care of me” and give me a discount upon returning. I think this is their way of scamming customers - by saying this, customers don't feel the need to check the odometer and they can then charge whatever kms they want. Uhaul retailers are a bunch of crooks. I will rent from this location again and be sure to document each step to prove my theory.

Julien R. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
3.0

Location is in an unfinished building, appears to have numerous fire code violations, staff are not dressed professionally, and when on a break, they are completely disengaged and 'client's be damned", lastly please fire your app developer...as well as the manager(s) who blindly approved it.... it is horrible to with, non-intuitive, non-forgibin

BRADLEY S. 
Rating:
5.0

Customer did not leave a comment.

ABDIRISAK I. 
Rating:
4.0

Customer did not leave a comment.

Cassandra C. 
Rating:
5.0

Customer did not leave a comment.

CRAIG O. 
Rating:
5.0

Opening for business an hour or two earlier in the morning would be helpful.

Homer V. 
Rating:
2.0

Customer did not leave a comment.

Ariel M. 
Rating:
5.0

Customer did not leave a comment.

Kaeley G. 
Rating:
4.0

Customer did not leave a comment.

GERARDINA I. 
Rating:
5.0

Customer did not leave a comment.

Greatzy A. 
Rating:
5.0

Customer did not leave a comment.

DEJAN M. 
Rating:
5.0

Charles and the team are always the best service to rent from. I tell friends in other parts of the city to come to this location because of the integrity and honesty in which I am treated with by Neighborhood U-Haul on Parliament St. Here in Toronto. I recommend this location to anyone!

dan S. 
Rating:
2.0

I paid for extras that weren't included

Jeremy G. 
Rating:
4.0

Easy, quick process. Thank you.

PETER T. 
Rating:
4.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Easy and quick pickup and return. Staff very courteous and accomodating

DANILOB Y. 
Rating:
5.0

Customer did not leave a comment.

Greatzy A. 
Rating:
4.0

Customer did not leave a comment.

Amos P. 
Rating:
3.0

Handy location with limited parking. I was lucky to get a spot.

DONALDMURRAY W. 
Rating:
5.0

Always amazing service.. this location is one of the busiest and they always are very professional, fast and extremely friendly!

Michael A. 
Rating:
5.0

It was a great experience.

Homer V. 
Rating:
4.0

Customer did not leave a comment.

Sasindran N. 
Rating:
4.0

Customer did not leave a comment.

Sasindran N. 
Rating:
4.0

Customer did not leave a comment.

Amos P. 
Rating:
5.0

Customer did not leave a comment.

GREATZY A. 
No reviews have been submitted for this location.

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