Good job
PETER H
Customer Reviews for Underground Computer And Internet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The previous person using the uhaul didnt clean up after them and there was horse/stable stink in the back of my truck. However the staff was great, extremely helpful and the use of uhaul was smooth. Thanks
AKSHIT SExcellent, Work. Keep it up.
Day RMaybe a quick run over of some of the features of the vehicle, I'm used to a gearbox that isn't on the steering wheel and finding out how to adjust the mirrors took a bit. Great location though, easy to use, would go again if I need to move things! Thanks!
RACHEL REnough availability and app was seamless to use but the service was extremely poor. the man at the parliament location was quite rude and unhelpful
ANTHONY VHave been renting trucks from this location for 5 years, and always amazing. A-1 staff and customer service. Highly recommended !
Tony RThey charged us a $25+tax cleaning fee for not having folded the furniture pads which we were not informed about.
Leonie VThe people at this location are extremely helpful, very patient (even when I witnessed them dealing with some difficult customers), and super efficient/mindful of customers' time.
Emily BNone
MUZAMIRU MTruck was messy inside but that was not the problem, staff would not accept debit card to pay balance on return. I had to wait over an hour. Staff was not helpful.
SCOTT MVery friendly
RENATO AAmazing location !! Very happy with the support and customer service
Tony RDo far so good. This is the 3rd time I rented from this place in 2 months. They always answer the phone or call you back if they are with a customer. Vehicle you rented is ready to go when you arrived. Just one feedback regarding equipment rental, make sure have enough equipment such as dolly or trolley to move furniture for all your clients. Sometimes you can have one or the other not both. Otherwise great experience dealing with this location
Cheryl AEverything was smooth and transparent. The agent was friendly and efficient. The van had a lot of dings, dents and scratches... too many to document very well. The agent suggested taking pre and post video of the whole vehicle... no issues with that, just took a bit of extra time I hadn't accounted for. But overall a great experience. Thank you!
DANA CMy standard of clean is very high. I know the turn around is fast with the rentals.
BRENDA FOverall it was a positive experience. The only improvement was that I requested 2 utility dollies and only 1 was given.
Nathan JNot sure where to park, door was locked but someone came to grab the keys, however it looked like a mess inside. Parking in rear was uncertain, basically in an alley im downtown Toronto. My wife was concerned for our safety.
Duane MThe guy was rude and not professional
Urusha MI booked cargo van but received van which was not requested. Even through there was 3 cargo van standing he pitched me van. Due to that my price went high unnecessarily.
SHIVPRASAD JVery friendly staff.
MARCEL MExcellent customer service! Thank you very much!
DOUGLAS CExperience was okay overall, a few areas for improvement: - no staff was there when I showed up for my reservation at 10:30; he didn't arrive until about 10:45 - the 2nd staff member I interacted with when I returned the vehicle lost the key and called me thinking I might have. Not a big deal, but just seemed a little disorganized
EDWARD Ccargo clearance have more space for improvement
LI SAmazing experience !! Great staff and A1 customer support at this location.
Tony RThe representative met me in the parking area when I arrived and made the turn-in quick and easy. I appreciate good customer service these days.
RONALD DThe guys are always friendly and efficient. Check in is usually fast. The vehicles are in good condition.
STEPHEN ABest location I’ve been to. Amazing customer support !!
Tony RWas accused for damage that wasn't cause by us
CHAO-PING WVry friend staffb.
ROSSELLE Dvery helpful and quick processing of services
John WThe app and the location dont seem to work together
LENKA GBusy street, yet they manage the placements well on both ends of the transaction. Run out of the lower store on the building.
D MHave rented from here many times. Amazing support and excellent staff. 5 Stars !!!
Tony RParked the truck for me. Thanks
Stephen BStaff was very friendly and helpful.
Omi BVery satisfied ! Amazing support and customer service
Tony REasy pick up and drop off
Maksym YBest location in the city !!! Excellent staff and customer service
Tony RGood experience, Thank you
Steven TI was charged 16 for the damage waiver, still I said twice I do not want it.
JAVIER REffortless process.
Alexander CThe guys were great, efficient and friendly! Thanks
STEPHEN AEverything went smoothly. We will definitely use this location again and recommend to our friends too. Thank you for all your help.
ZHUOFU LThe inside of the truck cabin was very dirty. A dirty napkin on the floor, crumbs and spilled drinks all over the place. Everything else was great.
Ann TBest customer service. Highly recommend them
NAZEER MTires low pressure, displaying a message impeding to check the actual mileage. Breaks not in the best condition. In the app, gas level shows 3/4, it was actually half tank. I brought this up to the staff attention before starting my trip. Steering system felt loose.
CRISTOBAL SSuper convenient location and very kind and helpful staff.
JOSEPH RWe will continue to be patrons of your business because of the excellent service you give to us.
Paul CI had reserved a 10ft truck and I reached there to only get a 9ft van. Which was a difference. Instead of receiving the $50 that I was guaranteed to if they don’t have vehicle (as mentioned in your website while booking) I was only told to not fill the gas as it was a cheaper way out for the company. It’s a unfair option for any customer.
PETER AExcellent service.. fast pick up.. no hassle drop off. Truck ran great.. great price. Kudos to the employee.. works long hours, acknowledges everyone that comes in. He was very kind, quick and efficient.
Marilyn AAmazing customer service ! Great team and great location. Highly recommend.
Tony RNil
ROSS MAs usual, the team in that location is great, professional, nice and friendly!
Mathieu TThe attendants were very courteous and accommodating. Continue doing the same
Mario LExcellent location ! A1 customer service and always very happy. Highly recommended.
Tony RThis location is not at all good and ripping off money. I luckily took before and after trip video and photos so I was useful for me to claim a fake damage charges
RAJESH PExcellent toronto area location, very quick process and helpful attendant.
KARNBIR S