Dear Sir/Madam, Re: Complaint regarding rental experience at U-Haul Parliament Street location I am writing to express my disappointment and concern regarding my recent rental experience at the U-Haul location on Parliament Street. On September 8, I rented a van from this location for a short period of 2 hours. Despite having the van in my sight at all times, I was shocked when the representative claimed that I had caused damage to the vehicle upon its return. What was even more disturbing was the representative's behavior, which I found to be rude and accusatory. He claimed that I had been told to take a video of the van before and after use, which I categorically deny. In fact, I was alone when I rented the van, and no such instructions were given to me. Furthermore, when I asked to see the video footage that supposedly showed the representative giving me instructions to take a video, he refused to show it to me, stating that he would review it later. This lack of transparency and accountability has led me to question the business practices of this location. I am concerned that this may be a case of an insurance scam, where the location is trying to pass off pre-existing damage or maintenance issues as new damage caused by customers. I urge you to investigate this matter and take necessary steps to ensure that your customers are treated fairly and honestly. I would appreciate it if you could look into this matter and respond to me regarding the actions you will take to address my concerns. I will not be renting from this location again and will advise others to exercise caution when dealing with them. Sincerely, Brian Barnhardt
BRIAN B
Customer Reviews for Underground Computer And Internet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hidden fees, damage waiver comes with deductible which is ridiculous .. you renting a car for 1 day which is supposed to be 24 hrs, but dude told me upon my arrival it’s up to them if it’s actually 24 hrs or not Anyhow, service trash, cars are dirty - if you compare to enterprise car rental , U-Haul is a joke!
IGOR IMake just a cosmetic repair of the space, looks like I came to the garbage site in 3rd world countries. Please dedicate some money to tidy this place. It is a shame, next time I would rather go to the Enterprise site. The manager intimidated by telling that he will charge 2 or 3 times if we don't return the car on time. The car was okay, but I couldn't adjust the driver's mirror as I wished. The transmission lever does not shift slightly.
Vladyslav BYou incorrectly charged me for gas. Which is wrong. Because I filled up the tank. I took a pic of fuel gauge before and after Refund required. Thanks.
Paul MStaff were understanding in that I am not computer smart. When I was there the staff took care of all the business end of things. I appreciated their assistance.
GEREMY VAmazing location ! Have rented here for years and always A-1 customer service. Highly recommended !
Tony RIf they offer the option of renting out a Utility trolly, they need to make sure that they have enough of those to offer. It was very annoying not having to get it after adding it to the order!
SPARSH AAwful and a scam
maryam kUi only wait for refunds but service is ok
LUZ MGood job
PETER HThe previous person using the uhaul didnt clean up after them and there was horse/stable stink in the back of my truck. However the staff was great, extremely helpful and the use of uhaul was smooth. Thanks
AKSHIT SExcellent, Work. Keep it up.
Day RMaybe a quick run over of some of the features of the vehicle, I'm used to a gearbox that isn't on the steering wheel and finding out how to adjust the mirrors took a bit. Great location though, easy to use, would go again if I need to move things! Thanks!
RACHEL REnough availability and app was seamless to use but the service was extremely poor. the man at the parliament location was quite rude and unhelpful
ANTHONY VHave been renting trucks from this location for 5 years, and always amazing. A-1 staff and customer service. Highly recommended !
Tony RThey charged us a $25+tax cleaning fee for not having folded the furniture pads which we were not informed about.
Leonie VThe people at this location are extremely helpful, very patient (even when I witnessed them dealing with some difficult customers), and super efficient/mindful of customers' time.
Emily BNone
MUZAMIRU MTruck was messy inside but that was not the problem, staff would not accept debit card to pay balance on return. I had to wait over an hour. Staff was not helpful.
SCOTT MVery friendly
RENATO AAmazing location !! Very happy with the support and customer service
Tony RDo far so good. This is the 3rd time I rented from this place in 2 months. They always answer the phone or call you back if they are with a customer. Vehicle you rented is ready to go when you arrived. Just one feedback regarding equipment rental, make sure have enough equipment such as dolly or trolley to move furniture for all your clients. Sometimes you can have one or the other not both. Otherwise great experience dealing with this location
Cheryl AEverything was smooth and transparent. The agent was friendly and efficient. The van had a lot of dings, dents and scratches... too many to document very well. The agent suggested taking pre and post video of the whole vehicle... no issues with that, just took a bit of extra time I hadn't accounted for. But overall a great experience. Thank you!
DANA CMy standard of clean is very high. I know the turn around is fast with the rentals.
BRENDA FOverall it was a positive experience. The only improvement was that I requested 2 utility dollies and only 1 was given.
Nathan JNot sure where to park, door was locked but someone came to grab the keys, however it looked like a mess inside. Parking in rear was uncertain, basically in an alley im downtown Toronto. My wife was concerned for our safety.
Duane MThe guy was rude and not professional
Urusha MI booked cargo van but received van which was not requested. Even through there was 3 cargo van standing he pitched me van. Due to that my price went high unnecessarily.
SHIVPRASAD JVery friendly staff.
MARCEL MExcellent customer service! Thank you very much!
DOUGLAS CExperience was okay overall, a few areas for improvement: - no staff was there when I showed up for my reservation at 10:30; he didn't arrive until about 10:45 - the 2nd staff member I interacted with when I returned the vehicle lost the key and called me thinking I might have. Not a big deal, but just seemed a little disorganized
EDWARD Ccargo clearance have more space for improvement
LI SAmazing experience !! Great staff and A1 customer support at this location.
Tony RThe representative met me in the parking area when I arrived and made the turn-in quick and easy. I appreciate good customer service these days.
RONALD DThe guys are always friendly and efficient. Check in is usually fast. The vehicles are in good condition.
STEPHEN ABest location I’ve been to. Amazing customer support !!
Tony RWas accused for damage that wasn't cause by us
CHAO-PING WVry friend staffb.
ROSSELLE Dvery helpful and quick processing of services
John WThe app and the location dont seem to work together
LENKA GBusy street, yet they manage the placements well on both ends of the transaction. Run out of the lower store on the building.
D MHave rented from here many times. Amazing support and excellent staff. 5 Stars !!!
Tony RParked the truck for me. Thanks
Stephen BStaff was very friendly and helpful.
Omi BVery satisfied ! Amazing support and customer service
Tony REasy pick up and drop off
Maksym YBest location in the city !!! Excellent staff and customer service
Tony RGood experience, Thank you
Steven TI was charged 16 for the damage waiver, still I said twice I do not want it.
JAVIER REffortless process.
Alexander CThe guys were great, efficient and friendly! Thanks
STEPHEN AEverything went smoothly. We will definitely use this location again and recommend to our friends too. Thank you for all your help.
ZHUOFU LThe inside of the truck cabin was very dirty. A dirty napkin on the floor, crumbs and spilled drinks all over the place. Everything else was great.
Ann TBest customer service. Highly recommend them
NAZEER MTires low pressure, displaying a message impeding to check the actual mileage. Breaks not in the best condition. In the app, gas level shows 3/4, it was actually half tank. I brought this up to the staff attention before starting my trip. Steering system felt loose.
CRISTOBAL SSuper convenient location and very kind and helpful staff.
JOSEPH RWe will continue to be patrons of your business because of the excellent service you give to us.
Paul CI had reserved a 10ft truck and I reached there to only get a 9ft van. Which was a difference. Instead of receiving the $50 that I was guaranteed to if they don’t have vehicle (as mentioned in your website while booking) I was only told to not fill the gas as it was a cheaper way out for the company. It’s a unfair option for any customer.
PETER A