Customer Reviews for Underground Computer And Internet
(U-Haul Neighborhood Dealer)

Rating:

5.0

Staff were helpful, proactive and available

Rating:

5.0

The team there is the best, always nice and helpful.

Rating:

5.0

Truck was clean and staff were very friendly and helpful.

Rating:

5.0

Kind, clear, accommodating.

Rating:

5.0

Great customer service

Rating:

3.0

Was charged for over 10$ for 8km of fuel used which doesn't make sense. Overcharged for sure.

Rating:

2.0

Pretty terrible customer service overall. Didn’t know I was coming after I had made an online reso and charged me for a dolly when I said I needed one, but they don’t put it in the truck. I won’t be back here and won’t recommend it to anyone.

Rating:

5.0

Best honest Uhaul service. After returning back Uhaul truck. I forgot my important documents in their truck. Next day service provider at Uhaul parliament st kept my documents safe and returned to me. I appreciate their honesty and good service. Thank you. M. Khan

Rating:

5.0

The tank was not full of gas, I don’t anyone should get a vehicle without a full take!

Rating:

4.0

Check the windshield fluid. I had to purchase fluid and fill the tank myself

Rating:

4.0

The Cargo can was not clean and it’s the second time I rented a vehicle with no windshield washer fluid.

Rating:

5.0

An easy 5 star! Very quick registration, no pointless upselling on products I don't need. They even threw in a free dollar rental! Amazing service!

Rating:

5.0

I think that the parking lot is too small . But that's okay U-Haul branch is located downtown . Not enough space .

Rating:

1.0

they charged $30 extra at the end

Rating:

5.0

Very helpful attendant and great communication

Rating:

5.0

The staff was so friendly and easy to deal with. Equipment was really clean and ready for pickup upon arrival. Definitely would rent from the same location again

Rating:

4.0

Everything was perfect and customer service was also good but for me I think they need to tell basic things about vehicle like which function works how, as its little different from normal car/vehicle.

Rating:

3.0

Wanted to fill the gas to the initial level, but after filling the first time, the fuel dial didn't move at all! After filling the tank a bit the second time, the fuel dial jump by alot!

Rating:

5.0

The whole transaction was very smooth. The staff were very thorough and made things very clear and easy.

Rating:

5.0

Could not have gone better. Perfect.

Rating:

1.0

Associate was not welcoming and very rude

Rating:

5.0

Very efficient thank you

Rating:

5.0

Excellent service by Saadiq

Rating:

3.0

Interior of cab was filthy. One of the tires had low pressure and had to be refilled by me. Location is a dingy basement. Location was closed upon return despite being during posted business hours.

Rating:

5.0

Best Service and honest helpful staff. Thanks

Rating:

3.0

The truck was dirty. Not fun to move things around on a dirty floor. It should have been swept!

Rating:

1.0

The price was not conveyed properly, and the representative at the location did not adequately explain the fees involved with renting equipment when asked. Tell the truth next time.

Rating:

5.0

Quick and easy check-in and checkout. Agent was very competent.

Rating:

5.0

Amazing location ! Excellent customer service. Very satisfied !!

Rating:

3.0

The check in and check out services is time consuming due to taking multiple pictures of the vehicle etc

Rating:

5.0

Great experience -- thanks!

Rating:

5.0

Very good service

Rating:

3.0

I ordered packing supplies online for pickup at the Box Shoppe location (1355 Gerrard St E). But upon arrival, I was told that they do not have any boxes of the size that I ordered. Ultimately, we agreed that I would pick up boxes of a different size, the attendant did not read through my order properly and did not give me the packing paper until I asked for it. The rental pickup at 456 Parliament St was fine, the staff helped us pretty quickly with the ordered dolly and furniture pads. However, I purchased a UHAUL couch cover that I didn’t end up using. And when I tried to return it at the same location less than 6 hours later, I was told it is not possible because I didn’t have a receipt, even though they didn’t give me one at the time of purchase. Overall, not the best customer service, it is probably best to be certain what you paid for, be prepared to not get what you ordered in advance and always ask for receipts.

Rating:

5.0

fast, pleasant staff, convenient location

Rating:

3.0

Because only one person was there and the front door had to be locked periodically, some signage on the door explaining the wait, ot a sign directing people to the back entrance would be helpful.

Rating:

5.0

Nothing

Rating:

5.0

Nothing. No improvement needed. Service provided was perfectly as required with no hassles.

Rating:

1.0

Terrible location

Rating:

5.0

I prefer this location because they always have available equipment and pick up/drop off is quick and easy.

Rating:

3.0

The truck I had Has two issues. The right side mirror does not stay in place. As the truck moves it tilts towards the ground making it hazardous when changing lanes. Needs to be tightened. Also a high pitched chirping in the cab while driving on the highway. Very grating and distracting.

Rating:

5.0

The whole process was super easy and fast

Rating:

3.0

Cargo door latch on truck was broken which required me to use rope to keep the door closed. Truck was filthy (cab full of mud and dust). Passenger side mirror would not adjust. Fuel tank was half empty at pick up.

Rating:

5.0

Very good servie

Rating:

3.0

The back door sticks on one of the trucks units I rent often from them and they have not done anything about the back. When I made my comment the first time. And they have hours posted on and say they are there but the door is locked and the lights are off. But they are actually there because I have called and they say to go around back and he is there. The person who runs it probably lives in the building above as well so it make it’s easier for him but it’s the extra bits of time these little things cause delays.

Rating:

4.0

fix mirror on passenger side; adjustment was nearly impossible.

Rating:

5.0

Fast great service

Rating:

5.0

Great location

Rating:

4.0

The mirror on the passenger side was not fixed properly. Mirror was moving every time while driving.The speedometer was showing wrong speed. This were safety issues.

Rating:

3.0

U-Haul should let customers know when after-hours service with a key dropbox is available at the dropoff locations they suggest. I spent quite some time parking the truck properly and taking the pictures as the U-Haul app requested only to find out that at the end there was no place to leave the keys. Had to go somewhere else.

Rating:

3.0

Hi, I just wanted to let you know that the truck I rented was in really bad condition. The inside was quite dirty and clearly hadn’t been cleaned before I picked it up. Mechanically, it also didn’t feel safe the front suspension was making loud noises, the ball joints were loose, and the steering wheel kept shaking while I was driving. I honestly didn’t feel secure on the road and it made the whole drive stressful. I just wanted to bring this to your attention. Thanks

Rating:

3.0

Lack of real customer experience. Van rented to me with gas empty indicator on. In my opinion gas tank should've fill or almost for any customer

Rating:

3.0

Check-in process was much improved from my last rental here, however the parking area is pretty tight to maneuver. Truck worked fine but interior had garbage left from previous rentals and could use a clean.

Rating:

5.0

Best location in the city ! Excellent customer

Rating:

3.0

the furniture dolly I rented was only a cart for moving bread in a supermarket - it was extremely unhelpful. The rental cost was only $7 but I needed it, which is why I arranged for it, and then the cart ended up being somewhat useless.

Rating:

5.0

The people that work here are kind, efficient, patient, and helpful, and their low-key energy brings a much-needed balance to the high-stress tension of moving.

Rating:

5.0

I had a great experience renting a U-Haul truck at 456 Parliament street location . The customer service was excellent- friendly, professional and efficient. The truck was almost new (maybe even brand new!) and very clean, which made the move smooth and easy. I’d definitely rent from them again.

Rating:

1.0

I was charged a $25 cleaning fee because the back of the cargo van had some dust. It’s a cargo van. Is it not part of your service to clean vehicles between customers. Passenger portion was left spotless.

Rating:

5.0

These guys were great and made everything super simple! I read a few reviews that weren’t painting them in a good light, none of which is true. Need a u-haul? Go here- the customer service was awesome! Moving is stressful- these guys make it easy!