Customer Reviews for Uniglass Plus Ziebart
(U-Haul Neighborhood Dealer)

61 reviews

453 Second St W   Cornwall, ON K6J1H3

(613) 209-8931

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(613) 209-8931

453 Second St W
Cornwall, ON K6J1H3

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

sean M. 
Rating:
5.0

Nothing

paul N. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
4.0

Nothing at all

LITA T. 
Rating:
4.0

Very friendly and easy to deal with

Candace B. 
Rating:
5.0

Nothing i was very pleased

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

scott B. 
Rating:
5.0

The service was excellent, staff was well knowledgeable and extremely friendly. I will 100% come back and recommend to all my friends and family

Justin N. 
Rating:
5.0

Prompt and courteous staff! Equipment was in great running order. Well worth the small investment rather than to be hand bombing furniture on small trailers. Practical and efficient way to move!

daniel E. 
Rating:
3.0

This is not a Ziebart issue, it is simply a Cornwall issue. It is closer to the more crime ridden section of Cornwall so I was worried about my truck being left there the entire time. Nothing happened tho

SEAN K. 
Rating:
5.0

They are just in u hual business. The guy didn't know much about how to connect wires and trailer.

Ray J. 
Rating:
5.0

everything went well. The key has trouble for the door on the passenger side only. It should be looked at.

JOHN D. 
Rating:
4.0

Customer did not leave a comment.

jennifer F. 
Rating:
3.0

Customer did not leave a comment.

Peter T. 
Rating:
5.0

Excellent service! Knowledgeable and friendly staff! Huge parking lot and easily accessible which is very important.

RAYMONDH P. 
Rating:
5.0

This location is my new go-to place for truck rentals.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

CASILDER PATRICI B. 
Rating:
5.0

The people at the company that I rented the trailer from were very polite and helpful to work with

Dean S. 
Rating:
1.0

very poor customer service and will never return to that location due to being over charged in services i even took the rental to the carwash to be fully cleaned and filled the tank and yet still got over charged for the three day rental if you do the math correct 166 deposit when returned another 130 plus my 75 in gas and another 30 for the wash seems like they have no respect for the customers and the truck was dirty inside and out and did have damages already on it when i arrived for pick up .also i lost out on have a day due to poor customer service due to misunderstandings so again i will never return to this location or send anyone to them .

mary R. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

KARISSA P. 
Rating:
5.0

Very good customer service

Joanne T. 
Rating:
5.0

Chris was an absolute professional. He was courteous, kind, explained everything clearly to us, and went above and beyond as we are new to the area. We recommend Chris and this U-Haul location highly and without any hesitation. You will be in the best of hands.

brian S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

CASILDERPATRICIA B. 
Rating:
5.0

I took a picture of the cracked passenger side bumper which didn't appear in the pictures that I was sent. You are only sent a few pictures of the vehicle which don't allow you to reasonably see any damage.

SCOTT W. 
Rating:
4.0

very happy overall

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Patsy M. 
Rating:
5.0

Nothing. They did everything possible to get us a truck to pull our camping trailer so we could attend a wedding in Fredericton. They were professional and courteous in every regard. I would highly recommend this dealership.

Frank B. 
Rating:
5.0

Very easy rental experience.

Gary S. 
Rating:
4.0

Customer did not leave a comment.

Michel L. 
Rating:
5.0

It made moving that much easier. Costomer sevice was A++

Christina L. 
Rating:
1.0

You charged huge hidden costs, which was not disclosed during the booking.

Bivash P. 
Rating:
5.0

Great people and equipment was in great condition I would definitely recommend and use this location again Thank you Uhaul

laura W. 
Rating:
5.0

Customer did not leave a comment.

HARPS B. 
Rating:
5.0

Awesome service, smooth process

Michael F. 
Rating:
5.0

Everything was first class

John L. 
Rating:
5.0

Customer did not leave a comment.

Roger A. 
Rating:
4.0

If you're serious about wanting my opinion, I suggest you have someone in a position of leadership call me. I suggest sooner than later before I go public. I'm not expecting that anyone will actually call me based on my entire experience.

Marcl R. 
Rating:
1.0

The location forgot to put in the equipment requested. That dolly was key to my move as I did most of the move by myself (38yr old woman) Getting in touch with U-Haul was impossible. When I called the location the next morning to advise I was falling incredibly behind due to him forgetting my equipment... He just shrugged it off and said oops that's my fault. If you're going to allow people to pick up after closing hours, insuring the equipment they requested is literally half the job! Complete fail. I was exhausted and frustrated my entire move. I am still recovering. PLUS I did scratch some furniture as I had packed away all my blankets because I ordered half dozen blankets that also didn't make it into the truck.

Kerri-Lynn W. 
Rating:
1.0

Lots of issues with uhaul not being able to release the truck for 3 hours before I was able to get it. Even though it was sitting right there. Customer service was terrible help even the manager from customer service was no help. Made my day extra stressful due to this. I will never recommend uhaul services to anybody. The most terrible service I ever received.

Courtney S. 
Rating:
5.0

Used it until it broke down,,,could've used a truck for a few more hours,,,can I get another?

Robert I. 
Rating:
5.0

Customer did not leave a comment.

ada M. 
Rating:
2.0

The truck smelled like cattle and hay and livestock .. we had to bring grad gowns to the university .. I had to buy spray and wash it down in the truck

Nancy W. 
Rating:
4.0

Include tow bar & ball on pickup truck and have fuel level full for easier replacement.

ANDREW C. 
Rating:
5.0

Customer did not leave a comment.

BEN C. 
Rating:
5.0

Staff was friendly

Mukhtar A. 
Rating:
4.0

Friendly helpful staff that were prepared to rearrange the hire at short notice when the online order form didn't really match what was required. The vehicle was clean both inside and out, used an anticipated ammount of petrol (an important consideration for the current price) and maintained an easy pace that didn't hold up traffic.

John B. 
Rating:
5.0

We received many phone calls from U-Haul stating that our request was not possible after we booked the time on-line. Moving is a very stressful deal and receiving calls like that only added more stress to our lives. Thank goodness for the service and help from U-Haul at 453 Second St W, Cornwall, ON K6J1H3. They made a big difference in easing our stress and were very helpful!

Danick L. 
Rating:
5.0

The system did not take into account a stat holiday or a Sunday as the location was closed these two days.

Richard B. 
Rating:
4.0

Customer did not leave a comment.

Denis M. 
Rating:
5.0

Thank you for your assistance!

Sonya H. 
Rating:
5.0

Customer did not leave a comment.

Alain R. 
Rating:
1.0

Despite repeated calls I have still not received my rental receipt for this rental. In fact, the customer rep just HUNG UP on me for inquiring! And said he will not adjust the estimated km charge down "if it's only off by 1 km." I want IMMEDIATE RESPONSE on this. I want my rental receipt and with the correct billed amount. Otherwise I will file a dispute of the entire charge with Visa. Greg Johnson 00000greg@gmail.com 613-662-7626 Cornwall, Ontario, Canada

GREG J. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

BOUCHARD D. 
Rating:
5.0

I needed the truck for a day and 1/2. When I picked up the truck it was dirty, both inside and out. I noted this when I returned the vehicle using the app and I was charged a $25 cleaning fee. I noted on the app that I shouldn't be charged this cleaning fee and now, 1 month after renting the truck I receive the final invoice and U-Haul has charged me the cleaning fee. Outrageous!!! I have used U-Haul for many years moving my belongings across the country and charge will make me think about using the other guys going forward.

David D. 
Rating:
5.0

Last minute need for a trailer. One was ready to go. Ability to drop off after hours. Much appreciated. Thank you

Kim B. 
Rating:
5.0

The staff were very nice and friendly! They helped us out and even called to make sure we were going to make it on time! Would definitely recommend. Thank you!

Scott M. 
Rating:
4.0

Customer did not leave a comment.

Kim B. 
Rating:
4.0

I ordered a dolly also but found that we did not get it

Stephen M. 
No reviews have been submitted for this location.

Additional Services at this Location

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