Customer Reviews for United Mail Service
(U-Haul Neighborhood Dealer)

Rating:

2.0

Was not sure really where I was supposed to drop this off as there was no signage anywhere the only reason I knew anything about maybe where do I dropped it off is the address there is no indication where to put my keys so I put them in the mailbox and parked in our parking lot have a copy and fax center. Again I had no idea that this would be a drop off point as it was not labeled or no signage about U-Haul returns

Rating:

3.0

Customer service was not friendly and not helpful. She was not willing to work with us in getting a truck. The 1-800 phone number said it was there, but the lady said she didn't have a truck. There was only one truck there and she said there were three. Not going to recommend this business.

Rating:

2.0

I was led to a third party which had two vehicles, one at 245000 miles. They were not well organized, I had to pick up keys in one building and then go down the street couple blocks to pick up car in another location very disorganized.

Rating:

3.0

Make check in easier (even tho I had a reservation, I had to cancel and make a new reservation in person. Did not save me any time! Also, had no idea where or how to drop off the keys. Nothing was marked anywhere so I took them home with me and returned them the next morning. Very confusing and time consuming drop off.

Rating:

1.0

Have more than one person at the counter to help customers. I scheduled a mobile pick-up of a 15' moving truck to avoid any confusion and speed along the transaction process. I ended up still having to go through the person at the counter because the information I provided in my reservation wasn't matching with the information on her computer even though I had my reservation number and all the things I needed to clear me for taking the truck. She withheld the keys from us for 45 minutes and canceled our reservation before we had to complete a new reservation three more times. Finally, we had enough and called U-Haul customer service, where the agent there said we were good to go and everything on his end said we could take the moving truck. After being delayed by a full hour from our initial reservation pick-up time, we took the keys and picked up our truck. Once we started driving, we noticed that the brakes barely worked on this vehicle, which was a major safety hazard. All in all, this location was a complete nightmare. I would never recommend anyone to visit this location and I will probably not be using U-Haul for anymore moving services in the future.

Rating:

5.0

Nothing, service was perfect! Thank You!

Rating:

2.0

Pick-up location changed the day before pick-up date. The location was a parking lot with no attendant. Unnecessarily confusing. Will not go to this location again.