Customer Reviews for United Self Storage
(U-Haul Neighborhood Dealer)

698 reviews

21005 Division St   Crest Hill, IL 60403

(815) 741-1463

Hours

  • Mon–Fri
    10 am–6 pm
  • Saturday
    10 am–3 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022 - 1/1/2023: Closed

Services at this Location:

Contact Us

(815) 741-1463

21005 Division St
Crest Hill, IL 60403

Services at this Location:

Hours

  • Mon–Fri
    10 am–6 pm
  • Saturday
    10 am–3 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022 - 1/1/2023: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The ladies was very helpful and had everything ready to go .

Robert D. 
Rating:
5.0

You did great the way it was thank you very much.

mel B. 
Rating:
5.0

Tracy is great! So, kind and professional. Two qualities that aren't assumed in the service industry. The vehicle was so clean and I experienced no issues. Thank you.

Jean W. 
Rating:
5.0

Customer did not leave a comment.

joyce S. 
Rating:
5.0

Great staff interaction in every way. From a friendly and professional experience setting up the rental over the phone to the pick up at Crest Hill location. I would absolutely recommend renting from this location.

PATRICK M. 
Rating:
5.0

The online process was terrible. Couldn't get a live person to speak to. Took multiple calls and a lot of time. They changed pickup location and set a pickup time that was not going to work without speaking to me. I opted for a call, not texts. The ladies at the crest hill location were nice though

Skye B. 
Rating:
5.0

Pleasant, friendly employees answer my questions and take care of me right away

ANDY K. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
5.0

Great truck with no problems. Everyone working there were so nice & thorough. I highly recommend this location.

MIKE A. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
4.0

Customer did not leave a comment.

ANDY C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
4.0

Ok

joseph D. 
Rating:
5.0

All good

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

Ayviah W. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
4.0

All the ladies were very nice. They got all the paperwork done swiftly and got me on my way. The truck itself was a different story the check engine light was on, it had an exhaust leak and when on the highway the engine surged causing it to use more gas.

todd G. 
Rating:
5.0

Customer did not leave a comment.

Randolph M. 
Rating:
5.0

Customer did not leave a comment.

CINDY S. 
Rating:
4.0

Customer did not leave a comment.

KEN L. 
Rating:
5.0

Great

Pareshkumar P. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

Customer did not leave a comment.

Darin S. 
Rating:
5.0

Customer did not leave a comment.

ANGELA U. 
Rating:
5.0

Agent was friendly snd accommodating.

robert S. 
Rating:
5.0

Katy was an excellent customer service rep and represents the Uhaul Brand admirably. Friendly, good eye contact, explained everything well and made things very easy for me as a customer. Thanks Katy!

jim B. 
Rating:
5.0

Service was great. Katie and Jessica were very helpful.. no issues .

raymond S. 
Rating:
3.0

The mileage to start off was incorrect. The paperwork stated 4687.0 and the actual mileage on rental van was 4687.9. I physically walked in and made it known to Jess and she stated she would give me credit of a dollar at end of bill. Did not see the credit on the bill therefore would not recommend anyone to this location. There are principles and ethics. Thank you.

edith O. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Henereida M. 
Rating:
5.0

Went smoothly . Will rent again

gary B. 
Rating:
5.0

Customer did not leave a comment.

Dajia W. 
Rating:
5.0

Customer did not leave a comment.

Dave O. 
Rating:
2.0

Of all my times I've rented a U-Haul for our business, I've never been asked to provide an emergency contact. I was asked so I gave them one. Little did I know that the representative would be calling her at that moment. She didn't answer because she's a teacher. I gave her one of my employees numbers who was right outside. Pretty lame new rule or this stores rule. I was also sent an email a few days prior that I had to go there at 10 when they open and I could not do self check in. We normally start working way earlier than 10. Then she told me my key was waiting in the self check in. Ugh! You mean I could have avoided all of this frustration? I will not be revisiting this location unless I have to.

Ralph O. 
Rating:
5.0

Extremely friendly staff, was in and out in just a few minutes. Highly recommend

ANDREW R. 
Rating:
5.0

Customer did not leave a comment.

MANUEL B. 
Rating:
2.0

That you stay courteous at all times, not just when your trying to make a sale but thru the whole process. After returning the vehicle the lady was really nasty with me. She even hung the phone up on me twice.

dan M. 
Rating:
5.0

You exceeded my expectations. Thank you very much.

Billy C. 
Rating:
5.0

The staff made pick up and drop off smooth! I've never rented a trailer before but this will now be who I go to

Jeff K. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
4.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Jazmin E. 
Rating:
5.0

Customer did not leave a comment.

miguel I. 
Rating:
5.0

Customer did not leave a comment.

Chris N. 
Rating:
5.0

Customer did not leave a comment.

Lawrence P. 
Rating:
5.0

Customer did not leave a comment.

arthur F. 
Rating:
5.0

N/A

Antonio M. 
Rating:
4.0

Customer did not leave a comment.

KEN H. 
Rating:
5.0

Jess was very knowledgeable and helpful.

Raymond B. 
Rating:
4.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

This location is Great!! The agent was Very friendly, explained everything clearly, made sure we knew exactly what we would be paying and be responsible for. We will rent from here again!! And they sell stamps, and ship from the USPS and UPS. So convenient!!

jim S. 
Rating:
4.0

Trying to sign up on line was a big hassel

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

kathleen Y. 
Rating:
5.0

Cleaner vehicles.......Overall everything is perfect with the Cresthill location.

LOURDES L. 
Rating:
5.0

Clean the mirrors

JOHN H. 
Rating:
3.0

Share information about driving the truck on toll roads. We were thinking it was similar to a rental car and we did not need an IPass. Now we are trying to get the tolls paid so we do not get a ticket for them.

GREGORY G. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Great customer service!

Jeromey E. 
Rating:
5.0

Good and friendly service

SANDY P. 
Rating:
5.0

Customer did not leave a comment.

Trenadet S. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

BRUCE M. 
Rating:
5.0

Your all good, thanks

MICHAEL R. 
Rating:
5.0

Able to get truck earlier

Darrin D. 
Rating:
5.0

Customer did not leave a comment.

ron J. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
5.0

Customer did not leave a comment.

Alyssa B. 
Rating:
5.0

None! Customer Service is superb :)

CAROLINE T. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
5.0

Customer did not leave a comment.

Brian O. 
Rating:
4.0

not sure which drop box to drop the keys in. put keys in drop box next to door.

Andre Louis M. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Very pleasant and went above and beyond to be helpful. Will do business again with them.

Valerie H. 
Rating:
5.0

Customer did not leave a comment.

chris B. 
Rating:
5.0

Thank you to the lady in the front for all of her help!

Icssayana G. 
Rating:
5.0

All was quick and easy

Georgios G. 
Rating:
5.0

Customer did not leave a comment.

Nyia C. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
4.0

Customer did not leave a comment.

Jorge S. 
Rating:
5.0

Every one was very friendly and I was in and out quickly...they really have a good system.

Joe J. 
Rating:
5.0

Customer did not leave a comment.

Aleksandra S. 
Rating:
5.0

Loved the drop off.

MARGARET Z. 
Rating:
5.0

Customer did not leave a comment.

HENRY S. 
Rating:
5.0

Wipe off the inside of the roll up doors on cargo trailers.

Sidney P. 
Rating:
4.0

Customer did not leave a comment.

Ana C. 
Rating:
5.0

Great experience, thank you Nancy!

Robert L. 
Rating:
5.0

I can't think of anything at the moment. Looks like U-Haul has it All together, and decent rates too!

Dorris C. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO D. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
5.0

Customer did not leave a comment.

phil P. 
Rating:
5.0

Nothing! Everything was great!

Sandy B. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN T. 
Rating:
5.0

Quick, friendly service. I could not be more pleased!

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

FLORENCE S. 
Rating:
5.0

Customer did not leave a comment.

Christina B. 
Rating:
3.0

Need more help to assist with u haul

Tina G. 
Rating:
5.0

The staff is very friendly and knowledgeable on the equipment you will need for your move.

Tom J. 
No reviews have been submitted for this location.

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