Customer Reviews for University Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of University Self Storage

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sheryl D.
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Nothing!! Great customer service!!

Rosalind B.
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Customer did not leave a comment.

Brandy G.
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Chester D.
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James H.
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Great customer service

ALFREDO G.
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Customer did not leave a comment.

Ryan D.
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Clerk was extremely helpful and friendly. She handled a busy Saturday afternoon by herself with such professionalism.

Nicholas C.
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Customer did not leave a comment.

Trevor B.
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The inside of the truck was dirty and smelled like cigarette smoke. It took over 30 minutes to have pickup approved and get the code for the key. Drop off was much easier.

Corey A.
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Online stock availability need to be improved. Location did not have stock that I had requested. I wanted to rent in Lafayette however it said non available then after I selected another location Rayne LA i get a text that might saying they moved my rental to Lafayette.

Clifton B.
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Jamard E.
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Wallace L.
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Miles M.
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The whole self pick up experience was horrible. Took 45 minutes to get this truck picked up and the whole process was just ridiculous. I wasn't even made aware that this was a self pick up when I made the reservation! Completely ridiculous

Bryce L.
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Geraldine M.
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Kaylin A.
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Brock L.
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The receptionist at the front desk with wonderful and kind super energetic better job!

Rachelle K.
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Alton S.
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EliZabeth H.
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Kathy P.
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Thomas C.
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Location a little out of the way and somewhat hard to see from main streets. However, service & equipment very good.

Glynn D.
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Super friendly and helpful. Transaction was quick and easy. Thanks!

Liza T.
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Customer did not leave a comment.

james M.
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Nothing

John S.
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Not the pickup location's fault, I suspect, however the right rear taillight did not work. I paid to have a wire that had been severed repaired. Great staff at this location.

Steve S.
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Customer did not leave a comment.

Karl T.
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James A.
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Jonsheique V.
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Scott A.
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Ed D.
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Jeff M.
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Cannot think of a thing

Rachelle K.
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Facility was nice and clean ! Staff was above and beyond friendly , helpful and quick .

debra C.
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Everyone was very nice that I spoke to but a little better communication, I had to call about a few changes but it was all good, I think it was more the online not the personnel. . Thanks for making a difficult job a lot easier.Great customer reps ,I will be back when I need to move anything again.

KEVIN P.
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Customer did not leave a comment.

Carolyn H.
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Nothing..??

Luke L.
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Customer did not leave a comment.

JEAN C.
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Rochelle was very helpful, friendly and professional. The young lady working Saturday May 4th was also friendly and helpful. Although my reserved vehicle was not turned in by the renter, Rochelle quickly made acceptable provisions for my needs. She is an asset to UHaul.

Mel N.
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Customer did not leave a comment.

Donetha C.
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alonzo M.
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N/A

Russell J.
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Theodore U.
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Quick and Easy Excellent Service!

Micheal G.
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RANDY J.
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Perla V.
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Gregory K.
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The staff was extremely friendly and the equipment was in great a great condition. Very easy to deal with and will recommend them to anyone who needs their services.

Donald B.
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JERID F.
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Nolan H.
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Nothing. Service was excellent. Thanks alot.

Egnio C.
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Renella K.
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James S.
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alex M.
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excellent consumer service from the staff.

JOHN E.
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EVERETT A.
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Southern hospitality at its very best!

Trevor D.
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Give your customer the correct location of the pickup. I ended up going to the place i got two calls, two emails, and a text confirming. I then got told it was at the location accross the town. My pickup yime was at 9:00. I got an alert at 9:38 about it at a different location when i just arrived there. Truck smelled like a chimney. Other then that truck was ok.

Marlin W.
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They were very professional and worked quickly to complete the transaction.

CHAD N.
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Customer did not leave a comment.

Brittany S.
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wonderful staff and very nice

Paula S.
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Samantha D.
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George T.
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The young lady was extremely cordial and professional. As far as my experience this time there is nothing negative to be said, keep up the good work, Thanks, George Thomas

Thomas E.
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Joanna C.
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Fernando S.
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Polite and informative. They made my experience quick and easy.

Monica K.
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The customer service representative that helped with our checkin at the pickup location Saturday morning was excellent, she was courteous, helpful and professional. I will use this location again and recommend it to my friends and colleagues.

Lori P.
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Lacked the personnel to unhook the trailer. There was only one lady there and she could not do it.

christopher C.
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The drop off facility was fine. I don't kno how pick up is at this place but the lady was very nice an helpful.

Justin D.
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Wonderful staff made my moving feel more easy. Would defiantly suggest if you are in need of storage and truck use this place.

Gabriele M.
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Perfect service.

Michael S.
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Customer did not leave a comment.

TIM P.
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Customer did not leave a comment.

Theresa F.
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I paid for four hours and was told I had to return the vehicle 30 minutes early because someone else rented the same van. It was a huge inconvenience and I certainly wasn't prorated.

Jerry S.
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The workers at University Self Storage helped me so much. They are the best and would recommend everyone to get U-Hauls and rent Storage Units from here. They were excellent.

JOSHUA C.
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The van had no air conditioner and the lady who did the rental was not very nice. She put on the rental agreement that the van was on half but when we brought it back on half she told us it was supposed to have more air.

Post Acute M.
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Customer did not leave a comment.

brad B.
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Cynthia W.
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Michael K.
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ended up spending money I did not have pn the truck because the attendant who sold me the storage unit did not tell me that after 7 I would be locked out of the building. When I returned with the truck at 7;45 I intended to leave the truck with the required gas, but instead after several attempts to get into the building I had to leave with a truck full of furniture, which literally added approximately 25 more miles and $5 more gas onto the transaction. Had I known that I could not enter the building later, then I would have arrived before 7. So I ended up having to finish the move the next day, rushed out of the truck for someone else, and paid way more than I wanted to because now I had the truck for one day. I'm sure it was an honest mistake in not advising me that if I did not return before 7 I would be locked out of the building. If you give a code to enter the building, then I would assume that I can enter the building at anytime since no one said otherwise. An honest mistake on her part, but a costly one for me.

brooke C.
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Customer did not leave a comment.

P. J. V.
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Andre J.
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Nice ladies working the desk. All good.

KATHERINE B.
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ALFRED F.
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JAMES L.
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THOMAS M.
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Nothing. I am a Completely Satisfied customer!

joel M.
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Customer did not leave a comment.

cassandra R.
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Best experience

AARON C.
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Mrs.Sandy was the most helpful person I got to deal with during this horrible experience. She went above and beyond to help me resolve the situation.

Roland R E.
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No one there at drop off date

pamela M.
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Customer did not leave a comment.

Stephanie B.
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Customer did not leave a comment.

Brandon I.
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Nothing everything was professional and i had a great experience

ALFRED M.
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I appreciate that you kept the survey short. That encouraged me to do it

NAKEBA F.
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N/A

P. J. V.
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Very Friendly

MARK M.
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Everything went perfect great group of workers

No reviews have been submitted for this location.

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