Customer Reviews for University Self Storage
(U-Haul Neighborhood Dealer)

310 reviews

209 Lucille St   Lafayette, LA 70501

(337) 326-4885

Location Hours

  • Mon-Fri: 9 am - 6:30 pm
  • Sat: 9 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(337) 326-4885

209 Lucille St
Lafayette, LA 70501

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6:30 pm
  • Sat: 9 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

George M. 
Rating:
3.0

Customer did not leave a comment.

India M. 
Rating:
5.0

Everything was very good with the van & the service lady was very helpful ! Excellent service ! Thanks 😊

KIM L. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
3.0

Customer did not leave a comment.

Kayla J. 
Rating:
5.0

My reservation wasn't ready until an hour later. I went to the place and the truck wasn't there so I had to go back when she called me a hour later.

Solange D. 
Rating:
5.0

Customer did not leave a comment.

BRANDY R. 
Rating:
3.0

I had horrible problems movers i hired thru uhaul dropped me then dident show I moved my stuff up three flights of stairs

christina Z. 
Rating:
4.0

Customer did not leave a comment.

jason G. 
Rating:
5.0

Customer did not leave a comment.

Sandy J. 
Rating:
5.0

Tow dolly had a tire out of balance

Kirby C. 
Rating:
5.0

Customer did not leave a comment.

Melanie G. 
Rating:
5.0

Great customer service! Above and beyond friendly..

Rachelle K. 
Rating:
5.0

I didn't find anything wrong. Thank you for being there when we needed you.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

Chandler O. 
Rating:
5.0

Everything was good

Tia H. 
Rating:
1.0

I requested for 24 hrs and did not receive it, she wanted me to get charged for another day, and she added safe trip on there and I declined it, I won't be renting from y'all ever again, the rates were double the price

MIRANDA S. 
Rating:
5.0

Customer did not leave a comment.

TERESA M. 
Rating:
5.0

Nothing!! Great customer service!!

sheryl D. 
Rating:
1.0

Customer did not leave a comment.

Rosalind B. 
Rating:
5.0

Customer did not leave a comment.

Brandy G. 
Rating:
5.0

Customer did not leave a comment.

Chester D. 
Rating:
5.0

Great customer service

James H. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO G. 
Rating:
5.0

Clerk was extremely helpful and friendly. She handled a busy Saturday afternoon by herself with such professionalism.

Ryan D. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
3.0

The inside of the truck was dirty and smelled like cigarette smoke. It took over 30 minutes to have pickup approved and get the code for the key. Drop off was much easier.

Trevor B. 
Rating:
5.0

Online stock availability need to be improved. Location did not have stock that I had requested. I wanted to rent in Lafayette however it said non available then after I selected another location Rayne LA i get a text that might saying they moved my rental to Lafayette.

Corey A. 
Rating:
5.0

Customer did not leave a comment.

Clifton B. 
Rating:
5.0

Customer did not leave a comment.

Jamard E. 
Rating:
5.0

Customer did not leave a comment.

Wallace L. 
Rating:
3.0

The whole self pick up experience was horrible. Took 45 minutes to get this truck picked up and the whole process was just ridiculous. I wasn't even made aware that this was a self pick up when I made the reservation! Completely ridiculous

Miles M. 
Rating:
5.0

Customer did not leave a comment.

Bryce L. 
Rating:
5.0

Customer did not leave a comment.

Geraldine M. 
Rating:
5.0

Customer did not leave a comment.

Kaylin A. 
Rating:
5.0

The receptionist at the front desk with wonderful and kind super energetic better job!

Brock L. 
Rating:
5.0

Customer did not leave a comment.

Rachelle K. 
Rating:
5.0

Customer did not leave a comment.

Alton S. 
Rating:
5.0

Customer did not leave a comment.

EliZabeth H. 
Rating:
5.0

Customer did not leave a comment.

Kathy P. 
Rating:
5.0

Location a little out of the way and somewhat hard to see from main streets. However, service & equipment very good.

Thomas C. 
Rating:
5.0

Super friendly and helpful. Transaction was quick and easy. Thanks!

Glynn D. 
Rating:
5.0

Customer did not leave a comment.

Liza T. 
Rating:
5.0

Nothing

james M. 
Rating:
5.0

Not the pickup location's fault, I suspect, however the right rear taillight did not work. I paid to have a wire that had been severed repaired. Great staff at this location.

John S. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Karl T. 
Rating:
4.0

Customer did not leave a comment.

James A. 
Rating:
4.0

Customer did not leave a comment.

Jonsheique V. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

Ed D. 
Rating:
5.0

Cannot think of a thing

Jeff M. 
Rating:
5.0

Facility was nice and clean ! Staff was above and beyond friendly , helpful and quick .

Rachelle K. 
Rating:
5.0

Everyone was very nice that I spoke to but a little better communication, I had to call about a few changes but it was all good, I think it was more the online not the personnel. . Thanks for making a difficult job a lot easier.Great customer reps ,I will be back when I need to move anything again.

debra C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
5.0

Nothing..??

Carolyn H. 
Rating:
5.0

Customer did not leave a comment.

Luke L. 
Rating:
5.0

Rochelle was very helpful, friendly and professional. The young lady working Saturday May 4th was also friendly and helpful. Although my reserved vehicle was not turned in by the renter, Rochelle quickly made acceptable provisions for my needs. She is an asset to UHaul.

JEAN C. 
Rating:
4.0

Customer did not leave a comment.

Mel N. 
Rating:
5.0

Customer did not leave a comment.

Donetha C. 
Rating:
5.0

N/A

alonzo M. 
Rating:
5.0

Customer did not leave a comment.

Russell J. 
Rating:
5.0

Quick and Easy Excellent Service!

Theodore U. 
Rating:
5.0

Customer did not leave a comment.

Micheal G. 
Rating:
5.0

Customer did not leave a comment.

RANDY J. 
Rating:
5.0

Customer did not leave a comment.

Perla V. 
Rating:
5.0

The staff was extremely friendly and the equipment was in great a great condition. Very easy to deal with and will recommend them to anyone who needs their services.

Gregory K. 
Rating:
3.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

JERID F. 
Rating:
5.0

Nothing. Service was excellent. Thanks alot.

Nolan H. 
Rating:
3.0

Customer did not leave a comment.

Egnio C. 
Rating:
5.0

Customer did not leave a comment.

Renella K. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

excellent consumer service from the staff.

alex M. 
Rating:
5.0

Customer did not leave a comment.

JOHN E. 
Rating:
5.0

Southern hospitality at its very best!

EVERETT A. 
Rating:
4.0

Give your customer the correct location of the pickup. I ended up going to the place i got two calls, two emails, and a text confirming. I then got told it was at the location accross the town. My pickup yime was at 9:00. I got an alert at 9:38 about it at a different location when i just arrived there. Truck smelled like a chimney. Other then that truck was ok.

Trevor D. 
Rating:
5.0

They were very professional and worked quickly to complete the transaction.

Marlin W. 
Rating:
2.0

Customer did not leave a comment.

CHAD N. 
Rating:
5.0

wonderful staff and very nice

Brittany S. 
Rating:
4.0

Customer did not leave a comment.

Paula S. 
Rating:
5.0

Customer did not leave a comment.

Samantha D. 
Rating:
5.0

The young lady was extremely cordial and professional. As far as my experience this time there is nothing negative to be said, keep up the good work, Thanks, George Thomas

George T. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
4.0

Customer did not leave a comment.

Joanna C. 
Rating:
5.0

Polite and informative. They made my experience quick and easy.

Fernando S. 
Rating:
5.0

The customer service representative that helped with our checkin at the pickup location Saturday morning was excellent, she was courteous, helpful and professional. I will use this location again and recommend it to my friends and colleagues.

Monica K. 
Rating:
4.0

Lacked the personnel to unhook the trailer. There was only one lady there and she could not do it.

Lori P. 
Rating:
5.0

The drop off facility was fine. I don't kno how pick up is at this place but the lady was very nice an helpful.

christopher C. 
Rating:
5.0

Wonderful staff made my moving feel more easy. Would defiantly suggest if you are in need of storage and truck use this place.

Justin D. 
Rating:
5.0

Perfect service.

Gabriele M. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

TIM P. 
Rating:
3.0

I paid for four hours and was told I had to return the vehicle 30 minutes early because someone else rented the same van. It was a huge inconvenience and I certainly wasn't prorated.

Theresa F. 
Rating:
5.0

The workers at University Self Storage helped me so much. They are the best and would recommend everyone to get U-Hauls and rent Storage Units from here. They were excellent.

Jerry S. 
Rating:
1.0

The van had no air conditioner and the lady who did the rental was not very nice. She put on the rental agreement that the van was on half but when we brought it back on half she told us it was supposed to have more air.

JOSHUA C. 
Rating:
5.0

Customer did not leave a comment.

Post Acute M. 
Rating:
5.0

Customer did not leave a comment.

brad B. 
Rating:
1.0

Customer did not leave a comment.

Cynthia W. 
Rating:
1.0

ended up spending money I did not have pn the truck because the attendant who sold me the storage unit did not tell me that after 7 I would be locked out of the building. When I returned with the truck at 7;45 I intended to leave the truck with the required gas, but instead after several attempts to get into the building I had to leave with a truck full of furniture, which literally added approximately 25 more miles and $5 more gas onto the transaction. Had I known that I could not enter the building later, then I would have arrived before 7. So I ended up having to finish the move the next day, rushed out of the truck for someone else, and paid way more than I wanted to because now I had the truck for one day. I'm sure it was an honest mistake in not advising me that if I did not return before 7 I would be locked out of the building. If you give a code to enter the building, then I would assume that I can enter the building at anytime since no one said otherwise. An honest mistake on her part, but a costly one for me.

Michael K. 
No reviews have been submitted for this location.

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