What I prefilled online as far as the coverage was not what the contract reflected. I think this location added hidden fees, so please check before driving away. It's a few dollars but being that it's electronic contract that is emailed to you, I would recommend reading it before you drive off the lot so your not surprised when you get the bill.noel F.
Customer Reviews for Upper Echelon Transportation LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.John R.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.CHARLES M.
This location explained to me that they do not work off of the U-Haul mobile app, which is upsetting. Reversed my charges from the mobile app and then charged me more $$ than the mobile app charged me. This is bad business when customers are using the U-Haul app to make their experience more efficient and easier.Robert B.
Alerting customers to absent reserved vehicles. Thursday October 20,2021 wasn't a great experience. Arrived a my first location only to be told the vehicle I requested didn't return. While sighting 4 additional vehicles matching my reservation. Made a second one arrived at the location. Proceeded to check out via mobile. Charged for transactions. Then told I wasn't able to get it because location doesn't do mobile pick up. Charged a second time. Finish with the vehicle return it for a charge of $50 and some change to be charged. Then to be charged again the following day for $71. This is very confusing and time consuming.NORRIS K.