The U-Haul app is awful. I spent an hour and a half trying to get the truck. When I dropped it off, I spent 30 minutes trying to drop it off. I finally just put the keys in lock box and left because the app is the worst you could ever ask for.
GREG M
Doraville Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Doraville, GA 30360
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Your app is ridiculous. You should get people signed up on this app well before they arrive at the stupid location. This is how my experience went. I arrived. Had to download the app, then find out that my reservation did not tie to the app. 45 minutes trying to get someone on the phone. And then the app requires me to find someone else willing to go on the app (I think you called it additional contact or something?). This didn't even include the amount of time I had to spend taking pictures. My whole experience of trying to rent a truck from you took 2 and 1/2 hours, in the sun. You guys don't fix this and you're going to lose a ton of customers.
Dan DThe app didn't work for over a half hour and the original truck had a check engine light so this required us calling and arrranging another truck- overall it took us an hour to pick up our truck
Darryl ENothing everything was self explanatory and easy to access
KEOKAISONE SNo one was there to help
Terry B