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Ben H
Customer Reviews for Uptown Hauling
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First, the pickup location was almost an hour away from where we thought we'd be picking up. OK. When we arrived, the guy seemed pleasant enough (let us know this was a 3rd gig and he was doing other jobs); but, he become annoyed with US when the "upload your photos" link didn't work correctly. There was a discrepancy between the stated fuel and what the gauge was showing. He said, "Just take a picture and leave. You've been here too long already." As if I were not already eager to go, since we lost so much time to travel (UHaul kindly gave us an extra day to compensate, thank you). Picture does the customer no good, as the return location explained -- they go by what their system says. As a result, I ended up donating quite a bit of gas (Originally said "222 mi to E," returned with "273 mi to E" and was STILL charged $13.49 when I returned the truck. Thanks, buddy, sorry you were too busy to attend fully to your duties with UHaul.
Susan BFix your app it is slow and sluggish and non-responsive
Jeffrey STruck was available half an hour late. Location had no cell service so couldn’t upload photos.
Mariellyn GDid not meet anyone there and weren't sure about where specifically to drop off. It was a large parking lot so there was plenty of room. Again, the instruction on the app were easy to follow and explained everything with clarity.
James BNoone was there,so I never meet them.
Kent VExcellent location, friendly and efficient staff.
Robert EThe office is not open all of the time so your appointment is what brings them to the location.
Brian RGoog location and service
Roscoe SCame out to meet me when I dropped the truck off. Friendly reception.
Matt AI did not see in the email confirmation that the pickup time was limited and must be completed through the app only, not an in person office. We arrived at 11:45 for our 11:00 pickup and had to call to reset the pickup time. On that call, the rep did not mention that the app was down/slow so we might have trouble finishing the pickup process on the app. I had to call AGAIN minutes later to find out why I wasn't able to submit pictures to complete the check-in process. That rep said they were having trouble with the app running slow so if we had the keys already, we were good to go. Overall, it was NOT a smooth process, the expectations were not clearly spelled out in the confirmation email, and we left frustrated.
Heidi MBob from Uptown Hauling is great to work with. We need reliable options when working with our senior citizen clients/families helping them move into assisted living. The trucks are ready with the proper equipment -pads/dollies. We look forward to working together with future Rosie's House moves. Thanks, Bob!
ALVIN CNo personnel encountered at drop off site as it was closed at the time. The link I received from U-Haul to self return truck was not active, so I had to call the 800 number. Staff both times I called were very helpful and patient. Well done, U-Haul!
Karen B