Great performance by personnel fast and friendly
Maureen M
Customer Reviews for Urbandale Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had trouble taking the trailer off the ball when I brought it back. I couldn’t lift it off. I had to disconnect the receiver and pull away then get my receiver. The trailer was a 6x12’. Towed great and I will be using U-Haul again. Thank you.
THOMAS NFast, efficient and very helpful.
MARK LTruck had definitely not been swept out by previous renter
Penny WWe Love Urbandale Hardware! Drop off was Quick & Simple Very Friendly staff and he even came out and unhitched the Trailer. I go there for other things as well.. Glad to be back home in Michigan! :) Thanks Urbandale Hardware!
Justin NVery great very efficient easy to drive very manageable always will rent from U-Haul
Robert HTrailer had leaves and branches. Process was smooth with no issues except dirty inside.
anna jeverything was great
DAVID HOmi the young lady that waited on us was exceptional and had the nicest smile we would go back again. We would even rent a truck even if we didn’t need it. Thank you.
Michael BBest uhaul place in sw mich
christopher jThey were amazing very helpful. I have cancer they helped me with attaching the trailer and chains I used it to deliver a small lawnmower to my daughter couldn't of done it without there help. Thank you very much.
david kWaited too long to get the truck and to drop off the truck. Need a quicker method.
Jesse SI have rented from this location several times. They are courteous, professional, friendly and always ready to assist. The vehicles are always clean and ready to go. I would highly recommend them to anyone that I know.
Dawn MEverything was perfect and the staff was great!!!
amy oThe equipment wasn't swept out at all by the previous renters. I had nails, screws, plastic pieces, and general debris everywhere to deal with during my move. I mentioned this when I returned the equipment immaculate and swept, and didn't get so much as a thank you. I feel it only fair to get U-Haul's rate for cleaning out this mess for my trouble.
Daniel MNo problems. We are pleased with the service. Thank you, Richard Warner.
richard wVery friendly and very good service. Great people overall.
Jayden SI rented the car haul but got home and my car wouldn’t start. So I had to call a tow company. I took the car haul back within 20 minutes for a refund and explained my situation. But was denied a refund or a prorated rate for the time I had it.
Lorie BFloor mats and cargo area had lots of dirt and debris
Curtis JDid not like being moved from one location to the other for pickup.
Kathy HGot the job done. Fast, easy & friendly service!
Christy GMy truck was damaged pretty bad at pick up. Many “quick claim” tags everywhere. Also, clearer communication on how the whole process works. Like how long can I keep it, how do I return it, a phone call confirming that my truck is available, etc. Like I didn’t even get a call confirming my truck was ready the day before, but the second I was late to pick it up you guys called right away. Real annoying.
Bradly SBe more clear as to where in the lot you would like the customer to return. My husband dropped the trailer where they told them and unhooked it. Then they made him hook it back up and move it again. He has a bad back.
James DAlways a great time at your store
CHARLES KThere were fries under the driver seat . Other wise it was clean
Micheal WGreat service, friendly, they know their stuff and are very personable.
Austin KGuy there messed my paperwork and I ended up been charged twice.
Raul PVery friendly
maureen mThe best location out of the dozens and thru a hand full of States iv served in.
Sundra BHelpful and pleasant
Lisa LThe site was not great. It was a tight fit for the truck to park. I know space is at a premium and it was very convenient. Thank you!
Sharron BEmployee was not friendly.
James GNot a thing. Everything went off without a hitch. Pun intended
James CThis is a satellite location. Only down side is they don’t carry additional equipment there. But the team there was amazing and beyond helpful.
Lashana BNothing,I was totally happy with my experience
Shawn MThe back of the truck was not cleaned
TASHA YThey were willing to take the time to look up my contract. Find out what was going on and check in the truck.
Kristana BThe trailer was not swept out before l rented it. But the service was fast & friendly.
marsha cVery pleased with the service at this location
JUDITH ANo comment
Ron STook too long to get the truck...he had to cancel my reservation and reenter it. Didn't load the appliance Dolly for me either.
brenda kEverything was simple and easy.
Ryan SThis location really saved the experience by having and helping with the trailer I needed.
Jennifer ZNothing
BONNIE JNothing. Every one was very friendly and professional .
Carol RBoth in Michigan and Oregon service was fantastic. My only complaint is that the cab was dirty. Not vacuumed or wiped out. Other than that, U Haul receives a 9 out of 10. Thank you Todd Burnett
TODD BGreat service.
MARK LI was told to bring the trailer back in one day which I did at 9:00 am the store did not open until 10: am so I was changed for another day which was not my fault very decisive will not use I haul or recommend them again
stephen aThis location was good . Problem is I booked it in Kalamazoo and was not alerted until I went to pick up the truck in Kalamazoo that I had to drive 30 minutes to Battle Creek to get my truck now because they didn’t have the truck I booked.. The guy in Kalamazoo was a jerk He was no help and had no remorse for the trouble . I received no discount for my trouble . I would not recommend U-Haul as a first choice for a truck rental
DENNIS L