Equipment problems
WILLIAM H
Customer Reviews for US Storage Centers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I drove the truck 12 miles. I put in 4 gallons of gas to reach full. Obviously the previous driver didn't fill the tank. I showed my gas receipt to the agent who confirmed the 4 gallons I paid for and the odometer usage of 12 miles driven. No, compensation was offered. $18 in gas to drive 12 miles. The gas station is across the street. The agent should verify the tank is full by filling it, instead of just reading the fuel guage. Or at least offer some compensation.
WILLIAM JLeaving the place locked with an active reservation and claiming to have never seen it came off as very unprofessional. Unless no other location is an option for whatever reason, I won't be using this location again. I booked a van an hour prior. When I showed up the door was locked and no one was inside to give me the keys. It was during business hours. The Open sign was on and there was a sign that said "Will return at 1:00pm" which was when my reservation was but there was no one there. The lady showed up 20 minutes later and claimed she never saw my reservation. She didn't apologize or anything. She just handed me the key. I had people waiting on me who had somewhere to be after helping me move furniture. I felt bad for holding them up. I had called customer support and when the lady pulled up in her car it sounded like she was on the phone with them because she said something like, "I'm arriving at the office right now, which customer is it?" I don't know if anyone was even going to be there if I hadn't called the support number.
Chloe SKey was not in the lock box. I had to talk to the service center representative. They gave me the wrong key at first and I had to go back to get the correct one.
Alice SThe gentlemen who helped us with dropping off the U-Haul was great. He was professional and very helpful. Literally was so much better than the people we picked up the U-Haul from. Don’t have any pointers or anything to say that he could improve! He was very great
Roxana MI rented a van last December 6 to pick up a sofa right around the corner from Uhaul (0.4 mile away) and returned it back immediately. I gave back the keys to Stephen the attendant. He did not check the van so I thought it was an easy rental and amazing experience. The initial rental amount is $38.91. I was surprised to know that I was billed $129.89. I went back to Uhaul the next day and asked Stephen why I was billed that amount and he said and showed me a photo that the van was damaged, which I did not do while renting the van. This is frustrating because Uhaul just picked someone to blame it on, and unfortunately it was me. I am disputing this because I did not damage the van. Stephen failed to check the van and it is not enough to just show me a photo of the damage because Uhaul is just assuming I did the damage as that does not prove that I did it. It could be the client before or after me who have done it. I demand Uhaul to be fair and do the right thing with regards to these kinds of situations and bill the correct client that did the damage.
DENNIS SWish I could give 5 "minus" stars. One of the worst customer experiences I've ever had. I initially made my reservation online with all the appropriate information. I was scheduled to pick up the van at 10 AM on Sunday, December 7 at US Storage Centers. I arrived at 9:55 to find the office dark and the door locked. There were 2 other customers waiting for service (who ultimately left out of frustration), and a third who just wanted to return his truck. At 10:15 I called the 888 number where I was put on hold for several minutes, then spoke to a service rep who ultimately was of no help. I was put on hold again and finally spoke to a rep in the scheduling department, who called the agent who was supposed to be on duty at 10. He informed me the agent was 15 minutes out and I should wait. If she didn't show up, I was to call back and they'd find me another can at another location. When the agent finally showed up, the first thing out of her mouth was, "You can blame this on U-Haul because I'm out by Rancho," wherever that is. I explained that I had been waiting for 40 minutes with no notification, that my people were relying on me to move a bunch of items, and that I was on a deadline. No apology, no explanation, just a totally unprofessional and rude demeanor for the rest of the transaction. She seemed disgusted with the whole idea of checking the van out to me. When I inquired about having my bill discounted due to being inconvenienced AND treated poorly, I was told first to "Call customer service," and then, "Talk to Jesus" (who apparently works there but was nowhere to be seen. I finally got the van over an hour late, which put my entire day off schedule, plus I had a whole serving of attitude from the agent. The U-Haul app was worthless uploading pictures until I got home where I could use my WiFi. If this agent had made any attempt at an apology or explanation, and followed it up with some degree of care, I would have written it off as "things happen." Instead, U-Haul was happy to charge the full price on my card despite assurances that there was a note on my bill that I was entitled to some kind of discount. I left 2 messages about my bill today for Jesus, for which I feel an adjustment is warranted based on the agent's inability to show up on time and for the rude and unprofessional behavior. Jesus never returned my calls, so I guess I'm stuck paying the full bill, and for my troubles get to keep the memories of dealing with people who don't seem to take pride in their work or their company. Rest assured, my Google and Yelp reviews will be forthcoming, so I hopefully can prevent other potential customers from using this business and enduring their own fiasco.
JERE MFor starters, when someone makes a reservation, they should have a vehicle available when they go to pick it up. Management did not call ahead of my pick up time to let me know there wasn’t a vehicle for me. I wasted over an hour trying to find a new vehicle for my moving needs
VICTOR NStephen was great and helpful.
ALEN OManagement takes care of me like I’m the president.
JEFFREY JMore flat bed carts at storage facility plze!
Annabella LMore dollys. lock all doors to storage areas at nightime (after units are no longer accessible)
ANNABELLA LThank you
EDDIE CFast and friendly people
ROOBIK YThe vehicle was total out of gas and we barely made it two blocks to gas station, died and sputtered as all most out gas. The attendant who did contract could not print us a contract and stated that corporate would not buy him ink for the printer so we had no insurance proof to show, told us to use email, we wanted printed contract for our records and insurance proof, the truck did not shift properly after drive for hour, wouldn’t shift until hit 4000 rpm. Very dissatisfied with this rental , if this is the best uhaul can do we will be using different company. Sincerely Elaine Kirklin, also told them several times they spelled my name wrong as spelled it Elaine Kirkland
elaine kRegarding my recent rental, the location I always rent from is under new management or was bought out. The property manager helped me with the rental. First, when renting the vehicle, I was told insurance is required and must be purchased. I had to ask many times if that was accurate until they finally removed the charge. When I received the vehicle, the gas level was slightly below 3/4 tank which was different than the original estimate of exactly 3/4 tank. When I returned the vehicle, I filled the tank to the same spot as received. After receiving my final receipts, I was charged an additional 2 gallons of gasoline. The business practice of rounding up the fuel level to the companies benefit is dishonest and unacceptable. I have pictures of the gas level upon receipt of the vehicle and when returned. This was supposed to be a budget friendly moving experience and being overcharged is disheartening. I hope this helps with future training.
Adam RFriendly and top notch service!
RICHARD GNo details available on where the key lock boxes were so took forever to find them. Everything else was great
Ameri RThe location and the person working at the location were great. However there were major issues with the app not accepting payment and I had to wait for the location to open before being able to have them help me. Also when picking up prior to the business opening it was not disclosed that I would have to provide an alternate contact and business contact to call and verify my identity. Had I known this I would have prepared people for it and this caused other delays and issues. I want to say that the person working at the front desk was amazing and very helpful. Just issues with the app and payment. Thanks.
John WElizabeth was really helpful! Very very nice!!!
Jamesyoungsuk KThe man helping me pick up my rental, was having a conversation with another customer about renting a truck with another the customer had come in at the same time. He should have finished with me first and then continue with the other customer.
Maria Agood
Binru WHad a good experience with the staff. A+
William MFriendly Service, fast in and out, had what i needed.
Brandy BVery friendly service
Mike LAll good with the rental, and Robert - who handled my checking out of the U-Haul truck - was very helpful and explained everything very clearly. Thank you for the help!
Matthew WI was planning on calling customer service for 2 reasons. First is that I got a truck on empty that said 1/2 tank. I had to put gas in from the get go ($30.00). I only went down the street. Second, I had a hard time moving my seat to the proper place because the bar to move the seat was broken. I was very unhappy with these conditions but had to get my work done. I use this place all the time and this was the first time I was disappointed. I hope when I use it next (2/28-29) this won't be a problem. Thank you
Cynthia DDirty cab. Clean it. Could’ve given a break for being under 4hrs even though I paid for 6 hours. Overall. 2/5
Erik TGood location ,but unfortunately the person that help me charge me for auto insurance with out asking when I came to dropp of the car I told him he said he always adds it . I belive by law he has to give me the option. I was not given one. I believe it was wrong of him to just add it with out asking. My insurance covers me when I rent a car. Other than that car was clean, location was great.
Marlon HAwesome service!
MICHA MCourteous and helpful service.
Irene MStephen. The manager, very professional took care of me, superfast in and out. Couldn’t have asked for more. Thank you.
Jeffrey JThe 10 foot box van I rented did the job. However , it did have 108,000 miles on it and did show the wear associated with its high mileage. U-Haul needs to change out its rental vehicles on a more frequent basis and not wait until a vehicle is on its last legs.
Kirk HDon’t go to uhaul, they don’t take care of their cars like they don’t take care of their customers.
diana aHad a reservation for 12:00 pm - I arrived at 11:45 the establishment was closed and did not reopen until 12:30
Rafael GNone, serve my purpose, ease of renting, would love unlimited mileage
Nora WNothing against the location, but seriously need to figure out what is wrong with the sign in to account process.it s not just difficult, but just never happened. I couldn't do the check in or close out the bill and check the vehicle back in. I could never access my account. Still can't. I want to see my final charges besides on my bank statement
Jennifer ZGreat experience all around. I'd rent here again in a heartbeat!
Scott Cwhen i rent the truck i been told i can keek it for next day then said no you cant i said what you have for next day 10 footer for sure next day i went there he said sorry i have nothing for i end uo to pay for storage $575 becuse of that is that good service no bad service loosing customers thants to u haul
DJIRAIR MStephan was very helpful and efficient. The truck was available on time and completely met our needs.
Scott MWe returned the truck the same level of the fuel that we got they charged us Fuel after we drop-off the track and we have the photos of the meter before and after
Dikran AThe cargo van i ordered was not available at the location. So i had to upgrade to the 10' which it turned out that its more $ per mile. I would like a compensation for the difference in mileage from 0.89 to 1.35 thts a huge difference. You can reach me out at 818-3196678 thanks
HOURY HThe truck I rented was brand new, so I was very happy
Randi BThe receptionist was extremely courteous. Thank you!
Jeong KThe service was accommodating and polite.
Linda KYervand is incredible worker.
arman gCheck in was very fast and easy as well as drop off
Kathryn KNothing, you’re the best.
Vahe AEmployee is great...
JINHYUN CThe gentleman that assisted me was very polite and helpful
Philip BThe pickup truck was dirty outside with bird droppings all over
GAREN VYour app is terrible, I should not need to wait 10 minutes to even hear back from the guy who is supposed to be on staff, and the app is much slower than real life for check out or return. I will never use it again.
BENJAMIN SGreat customer service- thank you!
Carolyn Mnothing.. it was great!
DAVE PDo the best like today. Thank you. God bless you.
ARGIN S