Customer Reviews for USA Storage Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of USA Storage Center

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Frank F. on

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The location owner was at lunch, however one of the neighboring business owners relayed instructions. Very helpful and thoughtful.

Michael D. on

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Sandra K. on

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Adrian L. on

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karen W. on

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The staff at this location were excellent. Very nice and helpful. This was so much easier than I thought it would be. Which is great when you have to move.

Joseph M. on

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Valentina A. on

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Valentina A. on

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Deborah D. on

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NA

cheryl B. on

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I don’t have any complaints. The staff were impeccable.

Jennifer F. on

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Paula F. on

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I appreciate the kindness and awesome customer service that was provided from this location.

philipp I. on

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william Y. on

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James K. on

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Martina T. on

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larry E. on

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anthony V. on

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Steve the manager stayed beyond closing hours to ensure I got the trailer I needed. Good people Good business

Aimee L. on

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Don't know the guy's name who helped me but his customer service was A+!

Kim C. on

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This is my second pick up at this location. The pick up was smooth and the truck was ready.

AXEL T. on

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Bethany D. on

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maria W. on

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Not a thing.... customer service was excellent.

Jessica S. on

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Marybeth D. on

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Kim C. on

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They were supposed to close at 4. We were got stuck in traffic for hours and I called to say we would leave be a few minutes after 4. They were so kind, told me it would be fine. Great people!!

warren B. on

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the folks there were very pleasent and professional. will use them again .

Allan W. on

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Non at this time

JOE M. on

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When I dropped off the trailer, the staff said their computers were down and could they check it in later and send me a receipt. I gave them my contract and dropped the trailer over where requested. The next day I got a call from another UHaul dealer thinking I was expected there. When I created my online reservation, plus the two times I had the order placed at Jones and Co., I asked for USA Storage, as I was dropping my load there anyway. I had to call the 800 number and waited on hold a total of 57 minutes over 2 separate calls (I was being transferred to customer service and the call got dropped/lost) before getting customer service there to send a message to USA Storage to enter my return in the system that keeps going down (if I were an IT salesman I would be all over HQ in AZ with a brand-spanking-new customer contact system). I finally got my receipt in the email and all is well. National needs more operators and more reliable web server network/infrastructure. This was midweek. I hate to think how long it would have been on a busy weekend.

ROBERT J. on

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i’m a soldier, stationed @ fort bragg, north carolina, with 26 years of service... the employees @ 2346 gillespie street, fayetteville, north carolina NEEDS some serious retraining in customer service, or maybe even let go... i walked into the store & this heavyset afro-american male asked me, how could he help me??? i said i was in need of an open trailer, & tactless woman (tammy or tammi), yells out “WE AIN’T GOT NONE!!!” so, i asked the gentleman who had began helping me could he check anyway, in the event someone had canceled... this lady again shouts, “you’re wasting time it’s bike week & all open trailers are gone...” i said, “ma’am you’re igniting a fuse in me with your negativity, please walk away & let this man do his job!!!” long story shortened, by the afro-american gentlemen, doing his JOB, he located me a trailer @ another location... that tammy/tammi, REALLY NEEDS reprimanding...

Melvin R. on

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Service just perfect and people really nice respectful and helpful.

Andrew F. on

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Mindy B. on

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Deborah H. on

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Good job

Nancy B. on

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Balmn G. on

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charles E. on

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Roberto P. on

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don P. on

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The person who helped me at the U-Haul pickup site was extremely courteous and helpful. I highly recommend using this location.

scott R. on

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james S. on

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Barry C. on

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Peggy L. on

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Warren W. on

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Trailer was not swept out. Trailer parking was along a vintage road with a grade toward the road. Made it difficult to took and unhook trailer as grade put addition weight on hitch. No assistance was offered to attach trailer during puck up. No appliance carts available for rent.

danielle C. on

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Paul C. on

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ronald F. on

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Marta M. on

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Dakota G. on

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Barbara S. on

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Have supplies ordered available

Tiffany S. on

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Michelle S. on

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Tiffany S. on

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Brynn W. on

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marjorie I. on

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They were very professional. Everything was ready when I got there. The truck was clean. Will recommend then to family and friends.

Jeysson D. on

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Jodi L. on

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Super friendly

Eric L. on

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Drop off was easy. The personal were helpful and I was given a clean safe location to place the trailer. Lot is organized, with trailers in one location and trucks in another. I have dropped trucks at this location before. I would recommend them to others and I will use their services and in the future.

Carlene B. on

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Roselyn H. on

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Keep doing what you’re doing!

Anthony B. on

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Abrahm J. on

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Chris F. on

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DENALE M. on

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josh D. on

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WILLIAM K. on

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george H. on

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mark A. on

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Muriel J. on

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Customer Service was great and all looked great! No issues with this facility. I would definitely patronize again and I would recommend it to others

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Quick and friendly pick up

karl R. on

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AARON V. on

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Everything was great

Wendell W. on

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As always, customer service is the very best. I wanted a 6x12 trailer but took a smaller one at this dealer because I like doing business with them. Highly recommend them for your moving equipment needs.

marvin F. on

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Michael A. on

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shad R. on

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The crank was on its last leg. The ratchet for the tie strap was very stiff. Difficult to use especially to get off. The worst part was that I was told they would put the car on the carrier and secure it. I was told they aren't trained and then was sent to a "full time" Uhaul across town that said they don't do it either. This was finally remedied by a young man there that helped us out. However it's added about a 2 hour delay add my wife had to come to drive the car and wait for a ride to pick her up.

JERRY C. on

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waited in the lobby on the return and wasn't noticed i was there for like 15 mins,

WILLIAM D. on

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Outstanding service!

Wendell W. on

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Excellent and timely service. Highly recommend !

Wendell W. on

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It was fast and great friendly service. I will return here next time I need a u-haul.

David M. on

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carrie B. on

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Was told a lie by one of the workers in the store saying that they could not change the dates from pick up to drop off but if I dropped it off early I would be refund the money for the days I didn't use. Now I am being told that a one way trip is a computer generated regards of the distant. Will never use uhaul for moving again.

David D. on

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Chris B. on

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paul S. on

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thanks

Lee F. on

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Good location for night return. Received the email check in receipt first thing in the morning. Thank you!

Lee F. on

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Good location for night drop off.

James A. on

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CHRISTOPHER R. on

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charles M. on

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timothy C. on

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jessie F. on

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JAY C. on

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Put a wrinch on your tow dollys

DONALD B. on

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always really nice there?

William C. on

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donald B. on

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Tena S. on

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mary J. on

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terry C. on

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Information was well received and informative to save money on direct trip verses a round trip expenses. Very helpful indeed

OLIVIA M. on

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Mary was wonderful she went above and beyond with helping me out. Would definitely recommend this location .