Customer Reviews for USA Storage Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of USA Storage Center

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Dorothy P.
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Friendly staff. Willing to assist.

Nicole C.
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Customer did not leave a comment.

george S.
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None.

Ronza L.
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Customer did not leave a comment.

Vincent K.
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Customer did not leave a comment.

Kayla M.
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The girl at the front was amazing!! Super helpful, it even started to get busy and she handled it so well!!

eddie B.
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The first drop off location was terrible no space to drop off. Had to call twenty time place not open teenager unprofessional.

Cleon R.
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Customer service was Excellent and process was easy and fast.

Willie M.
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Customer did not leave a comment.

Mark S.
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Communicated well and processed my return with ease. Thank you.

eutiquio L.
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The customer service is polite and professional

Charles S.
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I hauled a golf cart in tge 5x9 traiker. The was a large grease blot on yhe plastuc i used to cover the cargo. I told the employee at the stire he shrugged his shoumders. I noti ed an accumulation or what might ne bearing grease on the trailer showed the employee same response.

Kenneth G.
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This truck had damage that was not marked. I pointed out about 12 damages. This truck had a wiper blade that had the rubber coming off. We had to switch the wiper blade from the passenger side to the drivers side so we could drive in the rain. This truck needs the front end checked. It pulls to the right and shimmies at 65 miles per hour. The truck was clean.

Matthew O.
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The after hours uhaul.com return process was drawn out. The links from the initial text when I rented the truck didn't work when I went to return it. Luckily I didn't put the keys in the drop box before getting in touch with someone at Uhaul. Checking out the truck was easy with the person at USA Storage.

Steven S.
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Customer did not leave a comment.

Samuel J.
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Dick up was easy and efficient, used the trailer without incident and the return / drop off was equally easy and efficient. Great service.

David D.
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Customer did not leave a comment.

Gary C.
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Bobby A.
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Bobby A.
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EDWARD H.
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Joe M.
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Smiles

EDWARD H.
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Again drop location changed .

Thomas N.
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Customer did not leave a comment.

MIchael J.
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Customer did not leave a comment.

Thomas Q.
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Excellent all the way around

Kimberly M.
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Customer did not leave a comment.

John H.
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Customer did not leave a comment.

Reagon C.
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It would be really great if all of the UHAUL locations offered a military discount. Military families move frequently and it can get expensive. Anytime we can save a little bit on purchases during a move, it makes that move a little less stressful. Thank you Mrs. Carr

alice A.
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We only needed a truck for less than 2 hours. It would be nice if hourly rental was available.

Frank F.
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The location owner was at lunch, however one of the neighboring business owners relayed instructions. Very helpful and thoughtful.

Michael D.
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Nothing follows

Sandra K.
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Customer did not leave a comment.

Adrian L.
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Customer did not leave a comment.

karen W.
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The staff at this location were excellent. Very nice and helpful. This was so much easier than I thought it would be. Which is great when you have to move.

Joseph M.
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Customer did not leave a comment.

Valentina A.
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Valentina A.
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Customer did not leave a comment.

Deborah D.
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NA

cheryl B.
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I don't have any complaints. The staff were impeccable.

Jennifer F.
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Customer did not leave a comment.

Paula F.
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I appreciate the kindness and awesome customer service that was provided from this location.

philipp I.
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Customer did not leave a comment.

william Y.
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Customer did not leave a comment.

James K.
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Customer did not leave a comment.

Martina T.
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Customer did not leave a comment.

larry E.
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anthony V.
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Steve the manager stayed beyond closing hours to ensure I got the trailer I needed. Good people Good business

Aimee L.
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Don't know the guy's name who helped me but his customer service was A+!

Kim C.
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This is my second pick up at this location. The pick up was smooth and the truck was ready.

AXEL T.
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Customer did not leave a comment.

Bethany D.
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Customer did not leave a comment.

maria W.
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Not a thing.... customer service was excellent.

Jessica S.
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Customer did not leave a comment.

Marybeth D.
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Customer did not leave a comment.

Kim C.
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They were supposed to close at 4. We were got stuck in traffic for hours and I called to say we would leave be a few minutes after 4. They were so kind, told me it would be fine. Great people!!

warren B.
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the folks there were very pleasent and professional. will use them again .

Allan W.
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Non at this time

JOE M.
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When I dropped off the trailer, the staff said their computers were down and could they check it in later and send me a receipt. I gave them my contract and dropped the trailer over where requested. The next day I got a call from another UHaul dealer thinking I was expected there. When I created my online reservation, plus the two times I had the order placed at Jones and Co., I asked for USA Storage, as I was dropping my load there anyway. I had to call the 800 number and waited on hold a total of 57 minutes over 2 separate calls (I was being transferred to customer service and the call got dropped/lost) before getting customer service there to send a message to USA Storage to enter my return in the system that keeps going down (if I were an IT salesman I would be all over HQ in AZ with a brand-spanking-new customer contact system). I finally got my receipt in the email and all is well. National needs more operators and more reliable web server network/infrastructure. This was midweek. I hate to think how long it would have been on a busy weekend.

ROBERT J.
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i'm a soldier, stationed @ fort bragg, north carolina, with 26 years of service... the employees @ 2346 gillespie street, fayetteville, north carolina NEEDS some serious retraining in customer service, or maybe even let go... i walked into the store & this heavyset afro-american male asked me, how could he help me??? i said i was in need of an open trailer, & tactless woman (tammy or tammi), yells out “WE AIN'T GOT NONE!!!” so, i asked the gentleman who had began helping me could he check anyway, in the event someone had canceled... this lady again shouts, “you're wasting time it's bike week & all open trailers are gone...” i said, “ma'am you're igniting a fuse in me with your negativity, please walk away & let this man do his job!!!” long story shortened, by the afro-american gentlemen, doing his JOB, he located me a trailer @ another location... that tammy/tammi, REALLY NEEDS reprimanding...

Melvin R.
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Service just perfect and people really nice respectful and helpful.

Andrew F.
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Customer did not leave a comment.

Mindy B.
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Customer did not leave a comment.

Deborah H.
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Good job

Nancy B.
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Customer did not leave a comment.

Balmn G.
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charles E.
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Roberto P.
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don P.
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The person who helped me at the U-Haul pickup site was extremely courteous and helpful. I highly recommend using this location.

scott R.
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Customer did not leave a comment.

james S.
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Barry C.
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Peggy L.
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Customer did not leave a comment.

Warren W.
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Trailer was not swept out. Trailer parking was along a vintage road with a grade toward the road. Made it difficult to took and unhook trailer as grade put addition weight on hitch. No assistance was offered to attach trailer during puck up. No appliance carts available for rent.

danielle C.
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Customer did not leave a comment.

Paul C.
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ronald F.
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Marta M.
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Dakota G.
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Barbara S.
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Have supplies ordered available

Tiffany S.
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Customer did not leave a comment.

Michelle S.
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Customer did not leave a comment.

Tiffany S.
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Customer did not leave a comment.

Brynn W.
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marjorie I.
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They were very professional. Everything was ready when I got there. The truck was clean. Will recommend then to family and friends.

Jeysson D.
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Customer did not leave a comment.

Jodi L.
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Super friendly

Eric L.
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Drop off was easy. The personal were helpful and I was given a clean safe location to place the trailer. Lot is organized, with trailers in one location and trucks in another. I have dropped trucks at this location before. I would recommend them to others and I will use their services and in the future.

Carlene B.
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Customer did not leave a comment.

Roselyn H.
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Keep doing what you're doing!

Anthony B.
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Customer did not leave a comment.

Abrahm J.
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Customer did not leave a comment.

Chris F.
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Customer did not leave a comment.

DENALE M.
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Customer did not leave a comment.

josh D.
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Customer did not leave a comment.

WILLIAM K.
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Customer did not leave a comment.

george H.
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Customer did not leave a comment.

mark A.
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Customer did not leave a comment.

Muriel J.
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Customer Service was great and all looked great! No issues with this facility. I would definitely patronize again and I would recommend it to others

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Quick and friendly pick up

No reviews have been submitted for this location.

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