Customer Reviews for V Mart Convenience
(U-Haul Neighborhood Dealer)

Rating:

5.0

Friendly and helpful

Rating:

1.0

The sales persons should be helpful to customers and upfront honest. I went to the convenience store to rent a U’ Haul truck as I saw two trucks parked and I needed one. When I inquired and I was told they had two trucks a 10’ and a 15’. I asked for the 10’ and told the rep. I need it only for a few hrs. and will do only a few miles hence will not need insurance coverage. As he was completing the contract I changed my mind from a 10’ to a 15’ as I was not sure if I could get everything loaded and delivered in one trip. I was asked for my drivers licence and credit card. While giving my telephone number I mentioned to him that I rent U’Haul trucks frequently from many locations. He was able to check my record as he mentioned some details of mine while looking at the computer. I asked for a copy of the written contract to which he said his printer is not working and to check my e - mail. Unfortunately by that time my phone bty. was very low and the phone was heated hence had difficulty in keeping the screen open for long as it shut down after a short time. I managed to see the Milage and the fuel level but couldn’t see the full contract for long enough to see all the figures and the estimated amount. My phone was intermittent. Anyway I proceeded to the truck and checked the number and the over all truck. I checked my phone to see if I could get a few pictures and it allowed me to take a few pictures of the truck and the damaged small side mirror which shows the blind spot as well. When checking the gas level I realized the gas level was much less than the 1/4 tank they had shown in the contract. Before leaving I drove the truck to the front of the shop and informed the rep. about the damage to the side mirror and the gas level. He tried to take a picture of the gas level and the milage with my phone camera and once again my phone didn’t allow. Anyway after a few attempts I was able to get a picture after which I left. Having finished my job and travelled just 10 miles I came back to the store in a few hours having filled the gas to the same level as it was when I picked up. The rep. who was there was not the same person. Having checked the truck and the milage the rep. proceeded to complete the contract. When he complete I once again asked for a printed copy to which he too said the printer is not working and he has sent it to my e - mail. I told him that I have a problem with my phone and to let me know the total. When he mentioned the the total I felt it was a bit too high than I had expected. When I asked him for the breakdown he got upset and said that I’m asking for details and I should go home and check and get back to them if I had any issues. I said no that’s not the way I need the breakdown before I leave. He was not too happy but just rattled off the numbers. When I realized they had charged me for insurance I told him that I declined insurance and why have they charged me. He then said we don’t higher trucks without ins. to which I said I have been hiring from U ‘ Haul for the last so many years at multiple locs and it’s not mandatory. In fact once they made the same mistake and when I pointed out they corrected it by giving me a credit for that amount. He then called the guy who rented and he spoke to me. He then says yes you changed the truck from a 10’ to a 15’ and they allow rentals without insurance only for 10’ trucks and cargo vans and because I changed to a 15’ it doesn’t apply. I said that he never mentioned to me and if so I would have managed with a 10’. I’m not sure if these reps. are telling me the truth and the two of them are saying two different things about Ins. One says they don’t higher with out Ins. while the other says they make ins. optional for 10’ trucks and cargo vans only. In any case not providing a printed copy of any contract and giving a false reading of the fuel level do not speak well of the customer service of these sales persons. They bring discredit to the entire U’ Haul organization where I have had out standing business relations with over many years in multiple locations and wish to continue to so. I would like this mistake be corrected by way of a credit to be used in the future. Thank you and I wait your response. Thank you and Best Regards, Jith .

Rating:

1.0

When I check out I don’t know why my bill is charged for the coverage. I didn’t select it when I book .

Rating:

2.0

I didn't get the equipment as requested previously.

Rating:

1.0

Terrible customer service, they scammed money out of me and I would never go back to that location ever again

Rating:

4.0

Milage charges. I was charged 63 dollars for less than 3 hours only travelling 40 km . I think that was bull something needs to be done about that . I was local and only went and back

Rating:

1.0

Vehicle tires were run down and old and rear tires have no life them and had to get help twice on the drive way to move (no winter tires) and the location representative was awful and unprofessional. He will keep on ignoring, and catering to his convenience store customers and took us almost 20 mins to get the vehicle after giving our details. We asked for a vehicle and got another one, store is shady and the guy was rude and was more interested in selling cigarettes and lotto then catering to U haul customers, awfully bad experiencegg and would avoid going there at any cost.

Rating:

1.0

Terrible customer service

Rating:

3.0

There were no instructions on how to start the truck. I spent a long time trying to figure it out, only to realize that the battery was dead. It was extremely cold, and I was freezing while waiting for someone to help. After the truck was jump-started by a CAA representative, there was very little gas left, so I had to go to a gas station immediately. I filled up about $140 worth of gas. However, when I returned the truck, there was no refund, even though the fuel level was more than 1/4 higher than when I originally received it. This was a terrible experience, and I am certain I will not be using U-Haul again.

Rating:

1.0

The employee was being rude and impatient, firstly attempted to charge me for gas though the gas level was higher than when I picked up the truck, then he added a CWD fee of 16$ without notifying me and I have to call their customer service for a refund. Today, when I check my credit transactions, I found a charge of 232.72 dollars.

Rating:

1.0

It’s over charged. Actual price is 67.91 and they charged 73.51. Can you refund it please

Rating:

5.0

You guys charged me cdw, i dont know what that is.I didnt agreed to any insurance

Rating:

3.0

The A/c in the rental truck did not work at all if I am paying for a service would like everything to be working

Rating:

4.0

1st time-positive experience

Rating:

3.0

Have the vehicle checked for cleanliness, make sure there isn't a pool of water in it. The rental salesman should know something about vehicle he is renting

Rating:

5.0

Today I use rental car. My payment is $75 why detected for $101 from my credit card let me know please. Thank you.

Rating:

5.0

The first location at 3555 14th Avenue has the worst service. We arrived to pick up the Van but there was nobody at the location despite they closed at 6 pm and we arrived at 5:10 pm. We wasted 1 hour to get the Fenton road location.

Rating:

3.0

Initially, he said we weren't supposed to drop off the vehicle at this location but eventually found our booking.

Rating:

5.0

To make improvements. You need to have more trucks.

Rating:

5.0

The battery was low. I tried to go at 5:45 AM. But the car could not start. I had to use jump-cable to start it.

Rating:

1.0

People who are helping with reservations at the pick up location should have the knowledge about the portal and how to check-in customers properly. Keep the trucks clean and without bad smell. Flexibility and convenience to drop off at any uhaul location.

Rating:

2.0

The overall system was unable to check out me and give me a receipt. Moving forward I will not use U-HAUL anymore.