Wont answer the phone. Wont return voicemail till after your late if trying to make a payment. Left 4 voicemails with my phone number in each but took three weeks for a return call and the reason was they didn't have my number so she lies to your face. DO NOT RENT HERE NOT WORTH THE HASSLE. Owner would rather talk to friends than answer the phone.Jonthan B. | Overall Experience
Customer Reviews for Valencia Discount Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have utilized this facility several times and have nothing to say but good things. Chiaca was a pleasure to deal with.John G. | Overall Experience
She's my hero.Max D.
I didn't have a good experience. I was led to believe I could drop off the truck at one location while being called mid way into my move that I needed to drop off my rental at another location and when I called to ask what happened I was told you have a "specific way" of doing things as if chastising me for calling. I won't be using uhaul for any more of my moving needs. Going to cancel my storage as well first chance I get.Noemi G.
we returned the truck after hours and we were glad that there were other trucks parked out front so we knew where to parkPhilip S.
Customer did not leave a comment.LOUIS T.
Not able to speak with someone regarding drop off and no lock to keep items secured at drop offCRYSTAL M.
Customer did not leave a comment.Eduardo E. | Overall Experience
This place has a Very helpful staff. The facility is very well maintained.Angel E. | Overall Experience
Customer did not leave a comment.Patricia M I. | Overall Experience
TONS OF HIDDEN FEES. My moving truck is advertised for 19.99, I used it for four hours and when I returned it I learned that my bill was $150. I would rather use PENSKERobert S.
Daniel provided excellent service. Truck was in good working order. Over all an amazing experience. Thank you DanielJesus V.
No commentMarc W.
Nothing to say at all just we have a great experience with you guys!Rafael B.
I need a credit the uhaul truck had a shredded weatherd temporary tag on it. The truckn1as not inspwxted or cleaned.TRACIE S.
Customer did not leave a comment.mario R.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.Isaiah M.
Every thing went smoothly and the staff was helpful and knowledgeable, explaining the steps including the return process.Donald D.
Just keep doing what youre doing. That's why I always come to you when I need your type of business. Thank you, Dawn.....Dawn S.
Customer did not leave a comment.Brandon K.
The women that helped me here was amazing. I will be recommending this specific location to my family and I will definitely be using uhaul services from this location in the future because of her.Francisco S.
Customer did not leave a comment.Carlos F.
Office was closed till Monday so I cant ratedavina A.
Customer did not leave a comment.Anthony D.
Customer did not leave a comment.Chad W.
Friendly efficient check outRobert H.
Nothing she was the bomb doggy. Great employee ????Marie S.
Customer did not leave a comment.maria T.
Why not send this message who took my storage?FRANCES ANN R. | Overall Experience
The staff is amazing ân I always use your place whn I need A storage thank you am a Very satisfied customerDAWN G. | Overall Experience
Great company to work with. Never had any issues with Valencia Self Storage. Will recommend to others.JEANETTE L. | Overall Experience
Not clear where to park the rental for returnJUSTIN P.
Customer did not leave a comment.Robert S.
Maybe if u can have the equipment clean before hand and tell the customers that's okay you won't get charged for the dirtiness of the inside of the can plus make sure it is clean behind the bench sears found alcohol in the cabalfred L.
Only one thing, have better signage for uhaul. We had to call to find out where they were. But after located, it was really smooth and we where done and gone. The lady there was very nice and friendly.Maggie H.
Outstanding service from this location. Took the time necessary to correct errors from pickup location. Very helpful and patient.Larry L.
Had a great and easy experience with uhaul, will do again if ever needed.Malcolm John S.
You don't even know it's there and you spend 10 minutes looking fo it and another 30 waiting for someone to open the gate. Uhaul signs would be useful and a courtesy call before you charge 70% additional fee for something we the customer has no idea for.Fatimah I.
Great customer service. ??Kirk W.
Customer did not leave a comment.Benjamin B.
Customer did not leave a comment.Maria T.
Customer did not leave a comment.Sebastien D.
Need a larger U Haul sighDoug L.
Cramped for space,and hard to get to. The people were wonderful.larry J.
Customer did not leave a comment.Sarah C.
The guy was rudeGUADALUPE H.
Don't let Chaica (Rep at Location) get away from Uhaul. She understands customer service in an age when most have forgotten it entirely!MARY L.
Customer did not leave a comment.Iysha C.