This is a storage facility requiring you to park on the street. No one to check you in and had to drop the keys in a lockbox. Told to take pictures of the fuel gauge and odometer for my protection. This location was a change from the original location. Original was 1/2 mile from my home while this one took me an extra hour to drop off in another city and pay someone else to grive me home. Also another 2 gallons of fuel. The other issue is receiving the truck with quarter tank of fuel requiring you to leave it that way, cost me extra to guess how much to purchase without buying too much or too little.
WILLIAM R
Valencia Discount Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tucson, AZ 85706
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Customer Reviews
- 3.5 Average Customer Rating
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Nobody on site at almost 10am. Was told I could drop off closer to home initially, then made to drive 25 miles further away. Charged for gas that was not needed. Customer help website for complaints did not work. 800 number person was confrontational and hung up on me. Go to Penske or anywhere else.
THOMAS KVery quick transaction; I showed up to pick up the 26ft truck and it was waiting for me, ready to go. The truck itself was easy and actually enjoyable to drive.
CRAIG RExcellent customer service
STELLA NNo U-Haul team member to check me in for the return.
KIMBERLY K