Customer Reviews for Valley Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Valley Hardware

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Philip P. on

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Hollis S. on

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frank F. on

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Steven G. on

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Roger H. on

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tony W. on

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Service person was awesome, in and out quickly.

gil F. on

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sandy W. on

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Mark W. on

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The staff are not the nicest. Moving in itself is stressful. Here the staff are quite “forceful” in their deliverance of the proper way the vehicle needed to be returned. Ie... blankets not folded to military precision, truck bed not swept out to their standards, etc. My husband offered to do these things again - he went out and refolded every blanket and borrowed a broom and reswept the truck. When he was finished and went back to have someone inspect the truck again even though there weren’t any other costumers he said “all in good time”, and sat there making my husband wait another 10 minutes before he’d inspect and approve the truck. Possibly stress costumer service techniques to these folks - if we’ve done wrong we will take responsibility but there is an element of politeness that is missing in some of these staff personnel. Thank you. Wendy Willenbecher

jenny H. on

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Send the right size truck! I ordered a 20ft truck but only was 15ft available. I moved over600 miles from home & couldn't bring all of my things which is frustrating

shaun N. on

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Not charge them 2 days when the truck was returned the same night!

scott F. on

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joe C. on

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Brett B. on

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steve H. on

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Very professional and polite. Quick and very personable. Will use this location in the future.

larry K. on

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This place is super!

Andrea L. on

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Excellent customer service.

Brian M. on

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Service was excellent! No need to change anything!!

james K. on

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charles A. on

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Scott W. on

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Joel H. on

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rick S. on

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grace B. on

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Dennis L. on

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Eric W. on

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KEVIN G. on

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The first location was ok. The guy did fix mixup but the drop off place was easier because they were open on sundays and just made things easier.

Tammy E. on

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Jonathan F. on

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Great experience!

Shelly H. on

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Nothing can be done to improve, everything was top notch, easy, and simple. Thank you for making a difficult time a lit easier.

ANNETTE W. on

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