Customer Reviews for Value Plus of Rockford
(U-Haul Neighborhood Dealer)

Rating:

1.0

Horrible Customer Service the associate named cat had absolutely no clue what she was doing and every question I asked her her response was I don’t know if you work this type of job shouldn’t you know the answers to the questions customers could potentially ask you and remind you, they were not difficult questions horrible experience

Rating:

5.0

Super great drop off process and the staff was great. I really appreciate their flexibility

Rating:

5.0

Great customer service, return was quick and easy. Very professional!

Rating:

5.0

Hassle free return, associate was helpful

Rating:

4.0

Nice people, nice location, more than willing to help. Will use again

Rating:

3.0

When I called the main uhaul location they gave me a different location on the same road. When my co worker went to pick it up along with having the confirmation number in hand and that location struggling to log into their system, they did not have my vehicle and said oh your location is now the above one they switched it. It would have been nice to know that beforehand as we were in a time crunch and this cost us extra time to travel to a new location.

Rating:

5.0

GREAT JOB KEEP UP THE GOOD WORK...

Rating:

3.0

Need to take care of front desk customer care.

Rating:

5.0

The clerk was very helpful and efficient. Got moved from my original location so put 20 extra miles on my trip but it all worked out.

Rating:

5.0

Very good experience

Rating:

5.0

Your system was down so there were a line of customers waiting. I was able to use online check-in to get a rental and that went pretty smooth. Glad I wasn’t charged for a dirty truck but it was just the floor in the truck everything else was pretty clean. Overall I would rent again from this location. Thanks

Rating:

5.0

Quick and easy service

Rating:

3.0

I was sent to this location after reserving a trailer at the forest hills road location in loves park. After standing in line for thirty minutes at loves park the girl told me I had to go to state street location to get a trailer because someone had stolen the trailer the night before. So even tho forest hills has my on line reservation with my phone number and email they couldn’t notify me before my 9:00 pickup that I needed to go to a different location. Terrible

Rating:

5.0

Great to work with. I have rented from them three or four times and always kind and clean.

Rating:

5.0

Service Perfect

Rating:

5.0

I don't think the service I received can be beat. The team at Value Plus went above and beyond (in my opinion) to get me a motorcycle trailer to bring my new project home. I will definitely recommend them to family and friends.

Rating:

4.0

I would have appreciated a heads-up that the hitch balls wasn't available at this location. The location wasn't the original location booked with so I wasn’t aware the hitches weren't available. Ended up getting a much more expensive hitch ball.

Rating:

5.0

Reservation was easy, staff was friendly, facility was nice, equipment was perfect, this business is a flagship of what good business looks like. 10/10 will return.

Rating:

3.0

I spent over 10 minutes waiting at the front desk for someone to show up. There were no workers to be found anywhere. Service was fast once someone finally appeared.

Rating:

1.0

Straps were completely frayed and kept coming off the the vehicle down the highway. Had to stop at a truck stop to buy heavy duty straps. No one seemed to care when I brought the trailer back and said it was unsafe. Then the guy sitting on his cell phone texting told me to unhook the trailer myself because he’s busy

Rating:

4.0

Great experience

Rating:

5.0

Professional. Prompt. Friendly. This is our go-to location now!

Rating:

3.0

Trailer had a tire that went flat .

Rating:

5.0

Good job guys

Rating:

1.0

Never recommending again until I get my money back.

Rating:

2.0

I did not drop off anything at this location. The Concord, NC location always provides good service

Rating:

5.0

Very friendly, they had the truck ready and drop-off was also a breeze.

Rating:

5.0

Outstanding service!!

Rating:

5.0

Very helpful and friendly employees - five minutes to drop off.

Rating:

4.0

Don’t park trucks down on a hill when there is ice everywhere… I asked the man to bring the truck up because it was down a steep hill and ice everywhere- he pointed at it and said it just halfway down the hill… and I said - yes and the hill is full of ice - I didn’t want to fall and he burned so much rubber off the tires trying to get the truck up the hill… and It took a bunch of tries to accomplish getting up the hill… and the truck was moving sideways and then back and forth - finally smoke everywhere and the smell of burnt rubber the truck made it up the hill… thanks to the young man who did that after I asked and explained why I wasn’t going to do that.

Rating:

3.0

The fact that we are unable to know the pickup location until 24 hours prior is extremely disappointing. We had to drive 2 hours out of the way round trip in order to pickup a truck when there were several locations closer.

Rating:

3.0

Right rear blinker, tail light and break light didn't work.

Rating:

5.0

Everything was great

Rating:

1.0

I dropped off my trailer to n 11/4/25. The person working the desk informed me he had me checked in and I "was good to go". On 11/9/25 I received a notification on my card for a charge for another 4 day rental with insurance. U-haul customer service was not helpful and told me I would not be getting a full refund because they had me down as a one way trip even though I ordered on the phone a "return to same location as pick up" and confirmed it with the front desk personnel. I was then told my refund will still not be for the entire charge due to the insurance purchase. I RETURNED THE TRAILER ON THE 4TH. So why was I charged insurance for the extended rental?! I paid for my original rental WITH insurance up front at the u-haul location when I picked up the order. This is an unauthorized charge and unacceptable business practice. Customer service even agreed they see I dropped the trailer off on my initial return date of 11/4. So why charge me extra? I am contesting the charges on my credit card account. This is unacceptable and I will not be using U-haul again and I will refer people away from this company. Horrible overall experience.

Rating:

1.0

very unprofessional

Rating:

5.0

The customer service rep was awesome!!! He helped me find exactly what I needed and was very friendly/helpful throughout the experience. Sincerely, Bill Danielak

Rating:

4.0

Two travel days with this trailer. Handled very well over 900 plus miles. Did get some leaking of water and some boxes got wet from the back wall seams of the trailer, however it rained both days all day! Nothing was damaged though. Overall very satisfied

Rating:

5.0

First time using a tow dolly. Did not realize it was difficult to back up. I wish I was told that so I could have practiced in an empty lot before putting the car on.

Rating:

5.0

This location and the people are amazing and great. Hopefully someone from the u per management sees this comment and brings more trailers with rams to Rockford. Literally if you hold brings one more trailer to Rockford U will increase 100% of trailers with rams on Rockford territory. It is absolutely crazy that for a town of 200000 people almost you will provide it only 16 / 12 trailer with a ramp. Again this specific location is absolutely amazing, Employees are going above and beyond for their customers.

Rating:

5.0

This was not the original location that I reserved and I didn't find out until I went to the original location.

Rating:

2.0

The booking agent seemed very confused and could not give me a straight answer.

Rating:

5.0

The staff was excellent. They acted very professional. They were very helpful. I was in and out Very nice place very well kept

Rating:

5.0

very convenient location and the staff were very friendly and helpful; the office itself could use some sprucing up

Rating:

1.0

We arrived to return the truck at 5:15pm. The door to the business was locked. We eventually figured things out. As we're leaving the 2 employees come walking out. Horrible customer service

Rating:

5.0

Check the fuel gauge.

Rating:

5.0

The biggest problem in using U-Haul is the hugest issue and that is the problem with finding the locations! the Google maps takes you on a fricken circus ride! circling you around and not leading you to the exact location. It waisted a lot of time and made a frustrating situation even more frustrating especially with my situation, vehicle broke down and had to call of someone else to help getting me from where I broke down and back for a three hour drive. This happened for this location in Rockford, Illinois and in Dubuque, Iowa when I wanted to return your equipment. perhaps check on the locations you are listed at and verify the location is correct! I was fortunate this location was open because this happened on labor day. Grateful to have my vehicle back home for repairs.

Rating:

5.0

The staff were awesome and the equipment was clean and easy to use.

Rating:

5.0

No improvement needed . Great customer service.

Rating:

5.0

Good service and nice place