Customer Reviews for Value Store It 11

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Value Store It 11

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Claudette G. on

Rating:

The staff were very friendly and professional and made the experience very easy I recommend this location for rental to anyone

Lance G. on

Rating:

uhaul started a new system where if you bring the truck back after hours you have to go online ..however it was never explained that you needed to be on location ..lock truck got home to check out truck ..only to see that i need picture of milegae and other stuff very misleading feel like its a easy way for uhaul to collect $20...very disappointed with that process...

Jennifer H. on

Rating:

Stop with the hidden fees. On the side of the truck it says $29, that plus mileage should be all it is not all the extra hidden fees which made my bill almost $100. I was initially quoted $68 which I already felt was too much for 3 hours of use and that was with me opting out of the insurance. I feel taken advantage of and will never rent from uHaul again ever.

Robins S. on

Rating:

Customer did not leave a comment.

Triston M. on

Rating:

Customer did not leave a comment.

Regina D. on

Rating:

I would not recommend Uhaul. Too many fees! There are other businesses that do the same. This company is not customer oriented. False advertising about $19.99. Please change it to more than $50 a day!

Demetrice S. on

Rating:

Customer did not leave a comment.

Terri M. on

Rating:

Customer did not leave a comment.

Helena H. on

Rating:

Make the online reservation process more compact and less tedious.

Leiba M. on

Rating:

I have been a long standing uhaul customer and this has been the best service ever. No wait time curteous and knowledgeable customer staff.

Edgar M. on

Rating:

Customer did not leave a comment.

anthony B. on

Rating:

Great and friendly location.

RICARDO J. on

Rating:

Inside cargo van.. exterminator.. roaches.. front cab area

Luis R. on

Rating:

Customer did not leave a comment.

Kathleen H. on

Rating:

Customer did not leave a comment.

KARA P. on

Rating:

The gentleman in the office was outstanding!!

Regina H. on

Rating:

The sales rep didn’t walk around the truck for inspection or get the truck for me. I had to walk and get my own truck

SHANG G. on

Rating:

Customer did not leave a comment.

LYNDA E. on

Rating:

this was my worst experience. i had a reservation - called half hour before told the truck was ready. got there and all they had to offer me was a pickup. Found me a truck at another facility and was there 2 hours. miserable day. i rent twice a year this time it was ugly

Jairo C. on

Rating:

I rented a 17 ft truck and I didn’t understand why they deliver them almost empty of the gas, is not right

Sheila S. on

Rating:

Customer did not leave a comment.

MONICA M. on

Rating:

Customer did not leave a comment.

Inez L. on

Rating:

Customer did not leave a comment.

Arnold B. on

Rating:

Customer did not leave a comment.

Jessica M. on

Rating:

Customer did not leave a comment.

Christopher B. on

Rating:

Customer did not leave a comment.

anita D. on

Rating:

N/A

Rodney V. on

Rating:

Customer did not leave a comment.

Shernette M. on

Rating:

Great customer service

Jusline S. on

Rating:

Clean out your trucks infested with roaches

Ellena Z. on

Rating:

Exceptional service and staff!! Very friendly and professional! Will definitely use again and recommended to friends and family! Thank you U-Haul!!

Jaurice W. on

Rating:

Customer did not leave a comment.

phillip E. on

Rating:

Customer did not leave a comment.

Amy G. on

Rating:

There were some leftover trash in the cab, and a half eaten burrito in a bag on the dash.

Chidi N. on

Rating:

Keep up the good work

John L. on

Rating:

Customer did not leave a comment.