Customer Reviews for Value Store It 11

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Value Store It 11

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Annette D. on

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Nothing everything went smoothly

JAVIER B. on

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The attendant at the time did not attach the trailer to my hitch. Simply pointed out the trailer and left it at that. Usually someone comes out to the trailer and attaches it properly to the vehicle and does a safety check.

Nioka M. on

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The vehicle was very dirty inside and out. Whomever had it before had left personal items and also trash inside. It is obvious no one checked it. The outside looked as if it hadn't been washed in months. Other than that I must say the reps at this location are great.

Betty C. on

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Have the trucks inspected and cleaned before you rent them. The truck that I rented had liquid blue soap all over the back bed of the truck, I had to clean it out before I could have my furniture placed in the vehicle. The movers almost fell because of the soap on the floor of the truck.

angel P. on

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deborah J. on

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Albert was awesome!!

joe D. on

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Maribel B. on

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Consie B. on

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Orville H. on

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Tracy S. on

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Nicole M. on

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This location charged me $7 for a dolly that I did not use and the guy who took care of me I told him I did not use it and he refused to not charge me I will no longer be a customer at this location nor referring to anyone

Angela F. on

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2 time using this location so far great service

maria M. on

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Advise the person that the requested dolly's were inside the truck - we though we were getting them from the office and when there weren't any in the office we thought we were out of luck but when we inspected the truck we found the 2 were inside (appliance dolly)

Shirley H. on

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Service Rep should explain all charges. For example; hand cart and padding is not part of the rental. If you use it there will be a charge. Especially for people like myself who have never rented before.

Binh L. on

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Your return website instruction is horrible. I took a picture of the mileage, locked the truck, dropped keys and contract in box, and clicked link. No-one told me that I should not dropped keys until after I clicked link. So the website does not allow uploading photo. Then it kept asking taking pictures of the truck inside. It was a frustrated experience. I would not rent from Uhaul in the future.

michael D. on

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Durjodhan R. on

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The counter rep that help me was very very professional & courtesy to me all the way & was very helpful . Thanks Joe Ramdhanie .

Robert P. on

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Excellent service at this location. I would have to give a kudos to the staff. Job well done!

LUZ C. on

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Lorena P. on

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Charbianna F. on

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James B. on

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Norberto M. on

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Jerleen N. on

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The clerk was very nice and explained everything well. It was my first time renting from there and I will continue using that location.

Gus G. on

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The Staff were very helpful.

Michael A. on

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Selamawit E. on

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Romaine S. on

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The guys at this rental location was super attentive. Took care of me as I walked in the door. The rental process was quick and easy . Well done.

DAVID F. on

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Evelyn W. on

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I have rented trucks from U-haul in the past but one of the sales person at your Margate store asked me if I had some one to help me move, I never used move.help.com before. So worth the money and time. The services was excellent.

michelle N. on

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Anthony B. on

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hector M. on

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We need a better way to return the truck after hours of office your website is very difficult to work to return truck afterhours

Michael L. on

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We initially reserved the truck on line, but because of glitches in the U haul computer system, it took us an hour & 45 minutes to leave the rental location (reservation was for 8:00 am, we left in the truck at 9:45) The staff was very helpful, it certainly wasn't their fault this happened. I hope your system improves soon.

WALLACE G. on

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Andrew A. on

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To keep vehicles more cleaned

Pradeep A. on

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The Vehicle is not even safe to be on Road. The check engine indicator is on. Steering is Faulty. I drove the Vehicle EL1096C License Plate AD 73934

Brenda R. on

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CARLOS M. on

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Was told no extra fee for returning truck late. I was stuck in rush hour traffic and called office to let them know i would not make it before closing time. Was told no after hours fee. Got invoice and saw a $20 dollar fee. Still not taken off. Would not recommend anyone to this place.

Mario P. on

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jefferson M. on

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Janine T. on

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Friendly customer service

Joye D. on

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The agent went above and beyond to assist. He explained the terms to my understanding and he had an excellent personality.

Alberto P. on

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Claudette G. on

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The staff were very friendly and professional and made the experience very easy I recommend this location for rental to anyone

Lance G. on

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uhaul started a new system where if you bring the truck back after hours you have to go online ..however it was never explained that you needed to be on location ..lock truck got home to check out truck ..only to see that i need picture of milegae and other stuff very misleading feel like its a easy way for uhaul to collect $20...very disappointed with that process...

Jennifer H. on

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Stop with the hidden fees. On the side of the truck it says $29, that plus mileage should be all it is not all the extra hidden fees which made my bill almost $100. I was initially quoted $68 which I already felt was too much for 3 hours of use and that was with me opting out of the insurance. I feel taken advantage of and will never rent from uHaul again ever.

Robins S. on

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Triston M. on

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Regina D. on

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I would not recommend Uhaul. Too many fees! There are other businesses that do the same. This company is not customer oriented. False advertising about $19.99. Please change it to more than $50 a day!

Demetrice S. on

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Terri M. on

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Helena H. on

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Make the online reservation process more compact and less tedious.

Leiba M. on

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I have been a long standing uhaul customer and this has been the best service ever. No wait time curteous and knowledgeable customer staff.

Edgar M. on

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anthony B. on

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Great and friendly location.

RICARDO J. on

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Inside cargo van.. exterminator.. roaches.. front cab area

Luis R. on

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Kathleen H. on

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KARA P. on

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The gentleman in the office was outstanding!!

Regina H. on

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The sales rep didn’t walk around the truck for inspection or get the truck for me. I had to walk and get my own truck

SHANG G. on

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LYNDA E. on

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this was my worst experience. i had a reservation - called half hour before told the truck was ready. got there and all they had to offer me was a pickup. Found me a truck at another facility and was there 2 hours. miserable day. i rent twice a year this time it was ugly

Jairo C. on

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I rented a 17 ft truck and I didn’t understand why they deliver them almost empty of the gas, is not right

Sheila S. on

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MONICA M. on

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Inez L. on

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Arnold B. on

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Jessica M. on

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Christopher B. on

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anita D. on

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Rodney V. on

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Shernette M. on

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Great customer service

Jusline S. on

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Clean out your trucks infested with roaches

Ellena Z. on

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Exceptional service and staff!! Very friendly and professional! Will definitely use again and recommended to friends and family! Thank you U-Haul!!

Jaurice W. on

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phillip E. on

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Amy G. on

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There were some leftover trash in the cab, and a half eaten burrito in a bag on the dash.

Chidi N. on

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Keep up the good work

John L. on

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Belinda R. on

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Victor B. on

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Mohammad Z. on

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Anthony G. on

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Excellent service

Richard W. on

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Not much, everything went well.

Richard G. on

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GARY H. on

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Nothing! You guys have been doing a great job.

Drina R. on

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Kimberlee D. on

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Hyacinth B. on

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Everything was on point

Jane J. on

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would not use the app again... the process took longer than going into the store which I will do next time.

KAREN M. on

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Everyone was helpful. From pick up to drop off. Truck was easily driven and held more than what we thought we would need. Love U-Haul.

Javier B. on

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Cindy O. on

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Clean facility, prompt service.

Gregory L. on

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Edgar M. on

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Staff is very friendly and helpful.

Fritz V. on

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Jamil I. on

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Csilla L. on

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