Customer Reviews for Value Store It Lake Worth
(U-Haul Neighborhood Dealer)

Rating:

5.0

The most upto date insurance is not offered and the staff could not help with information about it.

Rating:

5.0

My rental was as expected. The day of my rental I was running about an hour late for pickup and I received a courtesy call asking if I needed to reschedule or if I needed any assistance with anything. I thought that was a positive call to hold my reservation and not to give away my rental to another customer. Thank you for a pleasant experience

Rating:

1.0

Truck had TPMS light on and would not change truck could not do my move

Rating:

5.0

Rent 5x9 open trailer for one day to move household items into self storage unit. Equipment in good shape and service was prompt and attentive. I always purchase UHAUL insurance option primarily to cover their equipment in event of accident or damage although I have never had either. Not too concerned about my contents in their trailer. I have rented both Uhaul trucks and trailers over many years. The trucks I have used have been in fair to good condition. The trailers all seem to be in good condition.

Rating:

5.0

Very clean and prompt service.

Rating:

5.0

list their phone # in your rental pick up location.

Rating:

4.0

I'm glad you were open to SIX PM

Rating:

5.0

While there were some issues with the rental, the responsiveness from this location was much more than I received than contacting UHAUL directly. This store assured it was an isolated incident and that proper action would be taken place to correct any future issues. Zach in particular went over and beyond, starting with being empathic to the stressful situation of moving as it is, with the added stress of the truck rental. Secondly, he was quick to action to resolve and escalate my complaint. Hands down one of the best customer experiences thus far.

Rating:

5.0

The facility was very nice and clean. The manager Kayla, was very nice and extremely helpful and thorough with all the information she had to give. I would definitely recommend this facility ( Value Store IT) to anyone and everyone...Thank You!

Rating:

5.0

Customer service was excellent no comments

Rating:

3.0

I’m still amazed at myself of all the locations I choose this one and today is the 11th day since I moved and I’m still dealing with A PROBLEM

Rating:

5.0

NOTHING it was perfect! Yanque was friendly, efficient, patient, diligent, thorough, and honestly the most competent person that I have done business with in a very long time. I know that she is not a direct employee but U-Haul should hire her to train other employees!