Customer Reviews for Value Store It Self Storage
(U-Haul Neighborhood Dealer)

135 reviews

10900 SW Quail Roost Dr   Miami, FL 33157

(305) 380-7671

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(305) 380-7671

10900 SW Quail Roost Dr
Miami, FL 33157

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 2 pm
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

We returned the vehicle an hour before it was due. The staff did not check it in until 2 hours later and consequently we were charged an extra day's fee.

Jonathan P. 
Rating:
1.0

Apparently they don't check the trucks before renting them, first my battery complete died and I have to loose around 3 hours and later one of the tires explote having a big delay on my trip and also risking my family. Please check your trucks before renting.

Humberto E. 
Rating:
5.0

The staff was very friendly and professional. Great uhaul location to rent a truck from.

Osvaldo A. 
Rating:
5.0

Profesional staff

Patrick O. 
Rating:
4.0

Xcellent customer service

Cheryl J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

ARTURO E. 
Rating:
5.0

Customer did not leave a comment.

JORGE C. 
Rating:
5.0

Manny and his coworker was excellent, each time I have been in this store.

LAURAY A. 
Rating:
5.0

Customer did not leave a comment.

Carlos S. 
Rating:
5.0

Alex and Manny were very helpful. This location will be my go to from now on!

Alejandro M. 
Rating:
5.0

Customer did not leave a comment.

MILAGRO P. 
Rating:
5.0

Customer did not leave a comment.

Mario M. 
Rating:
5.0

Customer did not leave a comment.

CArlos G. 
Rating:
5.0

Everything was as expected.

Robert C. 
Rating:
5.0

Excelente

Liliam G. 
Rating:
5.0

Customer did not leave a comment.

Angel N. 
Rating:
5.0

Customer did not leave a comment.

miguel B. 
Rating:
5.0

Customer did not leave a comment.

JOANY S. 
Rating:
5.0

Customer did not leave a comment.

Carmen P. 
Rating:
5.0

Is Simply they are the best…👍👌👌

Abel F. 
Rating:
1.0

Rude and did not even look at the truck to see if the truck is okay or not

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Juan P. 
Rating:
5.0

Customer did not leave a comment.

JOANY S. 
Rating:
5.0

Customer did not leave a comment.

JUAN F. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

JUAN F. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
4.0

No assistance on Easter Sunday. No one was there, but I understand why.

Tony G. 
Rating:
5.0

Absolutely outstanding service, experience and equipment! Will most definitely use again in the future if needed.

Giovanni B. 
Rating:
5.0

Customer did not leave a comment.

rolando V. 
Rating:
5.0

Awesome customer service!!! Alex was very help and very professional

Acacio O. 
Rating:
4.0

Although the service was great, when I made my reservation I was under the impression I was going to be able to pick up the vehicle outside office hours and instead I had to wait an hour to be able to pick it up because of the office hours of the location. I would have liked the uhaul booking service to not allow an outside of the office hours booking instead of letting me make the reservation.

Luis P. 
Rating:
5.0

Customer did not leave a comment.

Giovanys P. 
Rating:
5.0

Keep up the good work!!! Really appreciate it

Luis C. 
Rating:
5.0

Customer did not leave a comment.

Marco S. 
Rating:
5.0

Friendly staff

Fiorella R. 
Rating:
5.0

Customer did not leave a comment.

BYRON W. 
Rating:
5.0

Very pleasant customer service

Felicia H. 
Rating:
5.0

Customer did not leave a comment.

Jose V. 
Rating:
4.0

Customer did not leave a comment.

Lynden T. 
Rating:
5.0

Nothing, the service on a whole was excellent.

Errol W. 
Rating:
5.0

Todo bien

LUIS J. 
Rating:
5.0

Customer did not leave a comment.

Helio E. 
Rating:
5.0

Customer did not leave a comment.

TAMBRE P. 
Rating:
5.0

Customer did not leave a comment.

Jesus D. 
Rating:
5.0

Customer did not leave a comment.

Johanne G. 
Rating:
5.0

Customer did not leave a comment.

Gus R. 
Rating:
4.0

Consider a higher charge than paying another day when customer does not return vehicle in allotted time over an extra half hour or does noticall.someone else is caused hardship when van booked days before is not available on time please seriously consider a heavier fine

Kelvin W. 
Rating:
5.0

Customer did not leave a comment.

Silvia S. 
Rating:
5.0

great service

DONALD H. 
Rating:
4.0

Customer did not leave a comment.

Willie Z. 
Rating:
5.0

Customer did not leave a comment.

Juan B. 
Rating:
5.0

Customer did not leave a comment.

sergio M. 
Rating:
5.0

Customer did not leave a comment.

Cesar O. 
Rating:
5.0

Very nice. Good job.

CARLOS P. 
Rating:
5.0

Great customer service, very clean and professionals in every sense of the word. Manny(Property Manager) & crew great customer service experience and excellent personalities. I would recommend this location to everyone that needs to rent a truck. Location well maintained. !!KUDOS TO MANNY & HIS CREW!! EXCELLENT WORK GUYS.

AARON A. 
Rating:
5.0

Everything was fine... No improvements

Phyllis T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

The staff was personable and professional. Made it a smooth process.

Yolexis V. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
1.0

Very bad service with uhaul overall, I reserved a van 5 days prior and it was not available the day I need it and nobody notified me until I called the day before to confirmed. I have used uhaul on the past several times and this will be my LAST. NEVER AGAIN.

Randall M. 
Rating:
5.0

Great customer service. Great Help when vehicles arent available.

Juan O. 
Rating:
5.0

Customer did not leave a comment.

Henry S. 
Rating:
5.0

Nothing great customer service

Ovidio I. 
Rating:
5.0

Excellent

Ricardo A. 
Rating:
5.0

Customer did not leave a comment.

Juan A. 
Rating:
5.0

Great team. Manny is super cool

Manuel J G. 
Rating:
5.0

Manny is the absolute best!! Very nice and definitely professional!!

Ashley R. 
Rating:
5.0

Customer did not leave a comment.

Anita Z. 
Rating:
5.0

Customer did not leave a comment.

fidelina P. 
Rating:
5.0

Good job and experienced

CARLOS P. 
Rating:
5.0

Customer did not leave a comment.

RUDOLPH F. 
Rating:
5.0

Manny, Alex and team were exceptional.

Robyn V. 
Rating:
4.0

Customer did not leave a comment.

Christian L. 
Rating:
5.0

Customer did not leave a comment.

RAY M. 
Rating:
1.0

Customer did not leave a comment.

Lorena P. 
Rating:
5.0

Nothing just have easy ways for self check out

Carmen R. 
Rating:
5.0

Excelent

islay S. 
Rating:
5.0

I requested a flatbed online, however at the site I was informed that they don't carry it... just update the website so.ita not an option

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Raul A. 
Rating:
3.0

Customer did not leave a comment.

Jose L. 
Rating:
5.0

Got taken care of quickly. Great customer service. Thank you

Wilson R. 
Rating:
5.0

Awesome place to rent, Manny and Alex are fantastic i highly recommended them.

Armando L. 
Rating:
5.0

Customer did not leave a comment.

Joanna M. 
Rating:
4.0

They forgot to include a dolly as ordered. Other than that they were friendly and helpful

MEHRI A. 
Rating:
5.0

Customer did not leave a comment.

CARLOS S. 
Rating:
5.0

Nothing, the service was great

George C. 
Rating:
5.0

Very nice facility, super attentive staff, overall great experience!!

TIMOTHY T. 
Rating:
5.0

Have dedicated number for rental offices to contact corporate office during checkin , to inquire about any problems they have to Better Help the customer. Have knowlegable agents to answer those guestions, instead of them not knowing what to do. this drop location Miami, FL were prime example of the type of people you need, even though they work for another company. Customer service is key!!!

SANDRA B. 
Rating:
5.0

My only suggestion would be ensure to check the ash trays. The cabs may be clean but previous customers may of used the ash trays.

John R. 
Rating:
5.0

Customer did not leave a comment.

OTTO E. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Travis B. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

JULIO A. 
Rating:
5.0

Customer did not leave a comment.

Cristina B. 
Rating:
5.0

The staff is very professional and attentiveness is Service worthy of serving the president

trevor J. 
Rating:
5.0

Fix your god damn system that allows for double booking. That being said Alex and Manny were fucking amazing and deserve a raise.

DAVID R. 
No reviews have been submitted for this location.

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