Value Store It
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great service

Rating:

2.0

The truck that I rented was not what I ordered i asked for a 20ft received a 26ft used way more fuel than expected ordered a moving dolly did not receive that ordered the rental weeks in advance and got completely opposite what I wanted overall spent more on fuel than what I planned on just POOR service and lack of attention to detail

Rating:

5.0

I forget the womens name who was working at the front desk, but give her a raise because she was so nice and helpful throughout the whole process.

Rating:

1.0

Staff charged my card for being late. When the truck was already in the lot. That is unacceptable. Please work on keeping you're staff in check.

Rating:

1.0

Me cobraron $7.00 por un dolly que nunca rente, NO recomiendo esta locacion a nadie.

Rating:

5.0

Great Service, Great people, all good.

Rating:

5.0

As usual the customer service at this location was excellent. No place better

Rating:

5.0

Great service!

Rating:

5.0

Quick and amazing pick up and drop off service!!

Rating:

5.0

Everything went smoothly.

Rating:

4.0

Tenía una llanta baja de aire. Pero del resto perfecto

Rating:

5.0

The manager is amazing! Excellent customer service

Rating:

5.0

the windshield was cracked and the person who delivered the car did not warn us, we had to return to notify the situation

Rating:

1.0

Nobody talk me how I have to do the pick up, I went totally loose when I when to pick up

Rating:

2.0

No one was at this location. Contactless drop off through the app was not working. I was able to talk to someone through a call box who directed me to park the U-Haul and drop the key off in the mailbox however it took 15 minutes to find the mailbox because the location was so vast. Clearer drop off directions should be told via the app or in the email.

Rating:

1.0

I give truck with gas , and they charge me 20 us.

Rating:

5.0

The service provide was excelent. Keep doing the great job!

Rating:

5.0

This is not something you can change, but the drop-off area and the office are at polar opposites of each other which makes it a long walk. This would not be such a big deal except we were exhausted from moving in boxes and walking between the drop-off area and the office on the 4-5 occasions we had to during that day was just draining. Having said, the staff was helpful. Everything was very clean.

Rating:

5.0

Excelente servicio

Rating:

5.0

Nothing

Rating:

5.0

Side mirror broken.

Rating:

2.0

No key drop box.

Rating:

5.0

Hector and Anelly are both great and helpful.

Rating:

5.0

Service was amazing, clean location and the process was simple and fast

Rating:

5.0

The staff at this location is friendly and helpful. They are on the ball.

Rating:

5.0

Great Folks, Anely is a Great Public Servant. She is Kind , Friendly, and Knowledgeable.

Rating:

5.0

Annelly was amazingly informative, polite and accomodating!

Rating:

5.0

The best Uhaul in Miami.

Rating:

5.0

EXCELLENT CUSTOMER SERVICE FROM ANNELLY.

Rating:

5.0

Muy amable

Rating:

5.0

Truck was not cleaned. Tire needs more air.

Rating:

5.0

The experience was awesome! Front door is not very well marked and I had to walk through the storage units. Perhaps signage in parking lot...

Rating:

5.0

Make sure the key turns with issue. Had to plat with the key to start the truck..

Rating:

5.0

Uhaul need to improve the system as end of the month collapse and nobody can rent the trucks and also don't let customer make a reservation if the truck need it is not available in the location selected

Rating:

5.0

Very profesional excellent service

Rating:

5.0

You guys are awesome as you are ???? Keep it up just like that.

Rating:

4.0

Very friendly staff. No time wasted in the transaction.'

Rating:

3.0

My only complaint is with the gas i used. I rented the truck and i used for 15 miles and i put gas before I returned and i was charge 4 gallons of gas. I called the office and i was told that that's what i used. I told the lady that it was imposible becouse i putted gas and it was only 15 miles but she said that was nothing she could do

Rating:

5.0

All good

Rating:

5.0

Everything was great! A special thanks to Hector.

Rating:

4.0

Had some difficulty simply turning on the engine- key was “stuck” or locked and it took a lot of coaxing to turn the key. Service at counter was pleasant and very helpful.

Rating:

5.0

This was not the location I was suppose to turn in the truck . I took it to the one on the contract and it was the wrong one, I had to drive way out of my way because of an error . Also, were I was suppose to pick up was also, the wrong address was had to dive 20 minutes to go pick up the truck. Information was not accurate from the beginning.

Rating:

4.0

Blinker and left brake light out

Rating:

5.0

Everyone was very professional and nice.

Rating:

5.0

Best experience ever

Rating:

5.0

excellent service, very friendly staff

Rating:

1.0

poor service

Rating:

2.0

Your website needs to be updated. I selected a 20' truck and it gave me several locations to choose from. After I booked, I received a cal that the location I chose didn't have my size truck. Why does the website five options to choose places knowing they don't have certain trucks sizes available? I had to go several miles out of my way to get what I needed. It was very time consuming and frustrating!