Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was great and helpful, truck was easy and useful.
Raymond D
Rating:
5.0
Customer did not leave a comment.
Richard H
Rating:
5.0
Customer did not leave a comment.
SHAWN H
Rating:
5.0
Customer did not leave a comment.
YUNG L
Rating:
5.0
Customer did not leave a comment.
REYNA R
Rating:
3.0
I paid for a load trolley and there were nothing in the truck to assist me with the move.
Royers L
Rating:
5.0
Thank you
VICTOR C
Rating:
5.0
Customer did not leave a comment.
RONALD N
Rating:
5.0
Customer did not leave a comment.
LUIS B
Rating:
5.0
Customer did not leave a comment.
LUIS B
Rating:
5.0
Customer did not leave a comment.
MIGUEL L
Rating:
5.0
Todo bien
ENRIQUE N
Rating:
5.0
Customer did not leave a comment.
MIGUEL A
Rating:
5.0
Customer did not leave a comment.
DORIAN J
Rating:
5.0
Great location and staff amazing.
FREDY U
Rating:
5.0
Customer did not leave a comment.
MIGUEL L
Rating:
5.0
Customer did not leave a comment.
CRISTHIAN R
Rating:
5.0
Excelent
Ezzio M
Rating:
5.0
Excelente servicio
Oscar L
Rating:
4.0
Please make it clear to the customer that the pickup address is vastly different than the actual location of the vehicles.
Robert N
Rating:
5.0
Customer did not leave a comment.
MIGUEL L
Rating:
3.0
Very helpful staff
Michael B
Rating:
3.0
My check tire light came on as soon as I loaded up the things I was moving and it was a little frustrating
EMMA B
Rating:
5.0
Customer did not leave a comment.
MARTA V
Rating:
5.0
Customer did not leave a comment.
Alberto M
Rating:
5.0
Customer did not leave a comment.
Miguel L
Rating:
5.0
Customer did not leave a comment.
Alexis R
Rating:
4.0
Customer did not leave a comment.
Balazs S
Rating:
5.0
Customer did not leave a comment.
OMAR P
Rating:
4.0
Customer did not leave a comment.
ROBERTO T
Rating:
5.0
Great experience. Staff was friendly. Truck was nice and well kept.
Erick N
Rating:
1.0
The agent wrote the rental contract not as I ask. I wanted to rent for 24 hour and she wrote on the contract for 4 hours. Next day I received an email that the unit was reported to the police missing or stolen. That was the worse filing to face and stressful. The agents said after I made a call to find out what really happened that they can’t do nothing to help. After almost 2 hours on the phone with a representative person they extended the rental. It was the worse thing that can happen to anyone.
William R
Rating:
3.0
Customer did not leave a comment.
Erik H
Rating:
5.0
Friendly staff
Angel M
Rating:
5.0
Cockroaches everywhere!!
Juan G
Rating:
3.0
Customer did not leave a comment.
SAMUEL A
Rating:
3.0
Be aware of the extra rental charge they will automatically put on your receipt and card. They falsely advertise $19.99 a day but charge more than that. The breaks were really squishy and inside floor wasn’t the cleanest but location of this store is good. Although only one entry/exit and right next to the airport/highway. Took awhile to get the keys to the van but was easy to return though the website/app.
Kayla J
Rating:
5.0
Customer did not leave a comment.
RAMON G
Rating:
5.0
Excellent experience
Osvaldo B
Rating:
4.0
Customer did not leave a comment.
Alex C
Rating:
5.0
Customer did not leave a comment.
Mayerling M
Rating:
5.0
Customer did not leave a comment.
JUAN O
Rating:
5.0
Customer did not leave a comment.
dailet d
Rating:
5.0
Customer did not leave a comment.
CHAYAN R
Rating:
5.0
Customer did not leave a comment.
Wendy R
Rating:
5.0
Customer did not leave a comment.
Mary a
Rating:
4.0
The outside looked fine and safe there was security going around I did a drop off, never went in store.
Marline C
Rating:
5.0
Excellent costumer service at front desk. Easy for rent at this dealer
PEDRO R
Rating:
5.0
Excellent
CARLOS M
Rating:
5.0
Customer did not leave a comment.
Lamont C
Rating:
5.0
Customer did not leave a comment.
ALEXANDER A
Rating:
4.0
Customer did not leave a comment.
YUNG L
Rating:
5.0
Customer did not leave a comment.
Tommy J
Rating:
4.0
Customer did not leave a comment.
YUNG L
Rating:
2.0
Customer did not leave a comment.
Carlos C
Rating:
5.0
Customer did not leave a comment.
ANDRES L
Rating:
3.0
Customer did not leave a comment.
albert h
Rating:
5.0
Customer did not leave a comment.
Luis M
Rating:
5.0
Clean the inside of the trucks. Super dirty....But the workers are friendly and Amazing. Love this location
Tatiana M
Rating:
1.0
The location was not the problem - the people Value Store It were excellent. The U-Haul system, and specifically the scheduling rep Tania, were not helpful. The system confirmed a truck reservation and a time close to my house. When I arrived to pick it up I was told there were no trucks. I called to get it resolved and was told I had to go farther away and that I HAD TO PAY FOR THE ADDITIONAL MILEAGE. And when Tania rescheduled at the new location she shorted me more than an hour on the rental time WITHOUT TELLING ME OR OFFERING ANY COMPENSATION. U-haul is usually disorganized, but this was terrible. I will take my future business elsewhere.
Andrew J
Rating:
5.0
Customer did not leave a comment.
MANUEL B
Rating:
5.0
Customer did not leave a comment.
DIEGO S
Rating:
5.0
Customer did not leave a comment.
Abisael D
Rating:
4.0
Customer did not leave a comment.
Diego A
Rating:
5.0
Customer did not leave a comment.
MARCOS L
Rating:
5.0
Test, test and more test your APPS. Then independently reviewed them by by a legal professional, since a legal contract is being created.
Warren S
Rating:
5.0
the cargo part of the vehicle was dirty with cement, causing damage to the mattresses.
Juan I
Rating:
5.0
Customer did not leave a comment.
ORELVIS S
Rating:
4.0
Customer did not leave a comment.
rishi t
Rating:
5.0
Customer did not leave a comment.
Salvador R
Rating:
5.0
Everything perfect! Thanks to Rigo
luciano u
Rating:
2.0
The person at the front desk was very slow and not knowledgeable with everything he made me go around in circles until I reached the office location
Rahman A
Rating:
5.0
Customer did not leave a comment.
Jose V
Rating:
5.0
rigo, the uhaul rep was good, helpful securing the truck.
i did pre order a dozen blankets to protect furniture and the location did not have the coverings. :(
bryan c
Rating:
5.0
Customer did not leave a comment.
Leonardo H
Rating:
5.0
Customer did not leave a comment.
CARLOS L
Rating:
5.0
Customer did not leave a comment.
Oscar M
Rating:
5.0
Customer did not leave a comment.
Henry B
Rating:
5.0
Customer did not leave a comment.
Orlen P
Rating:
5.0
Customer did not leave a comment.
Luis p
Rating:
3.0
Customer did not leave a comment.
christian a
Rating:
1.0
Good morning, the van had a bad smell and the right rear tire had low pressure 33 PSI, I told the Front Desk staff and they told me that this was not their problem, that I should put air in the tire, incredible that you pay for a service and what the customer has to do
Richard S
Rating:
5.0
Easy
Luis L
Rating:
2.0
No furniture dollies at this location. This is the one thing that was super important to have and they said they don’t carry them.
Joseph U
Rating:
5.0
Just perfect
Damaris S
Rating:
5.0
Customer did not leave a comment.
Rosa M
Rating:
5.0
Customer did not leave a comment.
Andres L
Rating:
5.0
Medir bien el tanque de gasolina al entregar al vehículo
kenneth p
Rating:
5.0
Customer did not leave a comment.
samuel R
Rating:
4.0
Explain a little better the location of the office
MANUEL A
Rating:
5.0
Customer did not leave a comment.
Paola P
Rating:
5.0
Customer did not leave a comment.
Sarika V
Rating:
5.0
Super professional & excellent service 👏
Miguel V
Rating:
5.0
Customer did not leave a comment.
Sylvia H
Rating:
5.0
Customer did not leave a comment.
Alexandra G
Rating:
5.0
Customer did not leave a comment.
Nicole V
Rating:
5.0
Customer did not leave a comment.
Jen C
Rating:
5.0
Customer did not leave a comment.
jeancarlo B
Rating:
4.0
Customer did not leave a comment.
David W
Rating:
1.0
complete disaster of an experience. It took over an hour to pick up my rental. i request a refund.