Customer Reviews for Vanderkemp Sales & Service
(U-Haul Neighborhood Dealer)

433 reviews

7408 Hwy 101   Powell River, BC V8A4Z2
(Sunshine Coast Hwy)

(604) 485-4498

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 11/29/2021: 8:00 am - 12:00 pm
  • 12/22/2021 - 1/3/2022: Closed

Services at this Location:

Contact Us

(604) 485-4498

7408 Hwy 101
Powell River, BC V8A4Z2
(Sunshine Coast Hwy)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 11/29/2021: 8:00 am - 12:00 pm
  • 12/22/2021 - 1/3/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Covid protocols poorly maintained. Apparently face masks are optional within the office??

Jeffrey E. 
Rating:
5.0

Paul that runs the place is super nice , proffesional and helpful.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Vito A. 
Rating:
3.0

Customer did not leave a comment.

Ayron H. 
Rating:
3.0

No one on site to inspect the return.

John S. 
Rating:
5.0

Nothing great service

Garry B. 
Rating:
5.0

Always great service at Vanderkemps!

Robert K. 
Rating:
4.0

Customer did not leave a comment.

Alex A. 
Rating:
5.0

Did not notice till it rained one wiper on passenger side not good others wise I am satisfied thank you

Kari K. 
Rating:
5.0

lower your km cost as gas is so expensive. It really adds up!

Karen B. 
Rating:
4.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Camilla R. 
Rating:
5.0

Paul and his staff were great to work with...the pick up and return was effortless. The vehicle was clean and performed well. I will definitely be a return customer and will recommend Uhaul!

Vito A. 
Rating:
3.0

Customer did not leave a comment.

Ryan O. 
Rating:
3.0

Customer did not leave a comment.

Ryan O. 
Rating:
5.0

Customer did not leave a comment.

Martin R. 
Rating:
5.0

Customer did not leave a comment.

Michelle A. 
Rating:
5.0

Customer did not leave a comment.

Limin W. 
Rating:
5.0

Customer did not leave a comment.

Ezra C. 
Rating:
5.0

Great help when you need it!

Janice B. 
Rating:
5.0

Paul who runs the Uhaul department at Vanderkemps in Powell River is super helpful, calm, and on it. He is always a pleasure to deal with and makes it easy. I rent often for business. Ben Bouchard

Bouchard B. 
Rating:
5.0

Customer did not leave a comment.

Grant C. 
Rating:
4.0

Very helpful staff who got us on our way without any problem

Robert K. 
Rating:
5.0

Customer did not leave a comment.

TERRI L. 
Rating:
5.0

Nothing to improve,. Everything was excellent. Wish I could remember the name of the young man who looked after everything. He was absolutely awesome.

Karl W. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
4.0

This location was closed the week of my rental.

Alice D. 
Rating:
3.0

Ensure precheck of vehicle done prior to departure

Erin R. 
Rating:
5.0

Excellent service, excellent price

Janice B. 
Rating:
5.0

Customer did not leave a comment.

ciaran W. 
Rating:
5.0

Customer did not leave a comment.

Clayton M. 
Rating:
2.0

Be there on time. Charge what you say you will charge. Have blankets and boxes

Tony P. 
Rating:
4.0

My only complaint is I booked this online and was given a 8 am pick up time and when we drove from our home to Vanderkamps u haul for the 8 am pick up I was informed by the owner that the truck would not be ready till 8:30 am and that has always been their start time for daily rentals and told me YOU at u haul were in.the wrong for giving me the 8 am p/u time..so we had to drive back home very pissed off I will say about UHaul customer service and when I got home and tried to complain I get a run around on the phone then told I would be waiting 30+ minutes for a customer service representative to talk to do I tried the chat ..my complaint and never got a response..all in all as far as customer service goes..IT WAS PISS POOR!!!..and I wish I could bill you for my wasted gas and time having to make extra trips to get the truck...it was a stressful day to begin with as we we moving our daughter from violent domestic abuse situation that her ex has been charged and looking at 2- 14 years in jail...I am telling you this so you understand the frustration I had when the owner of vanderkamps was less than courteous and had a " well this is how we do it and it is your fault for using the U Haul website to book the truck...now when we went back at 8:30am the person that I dealt with was great but the owner is an idiot!

Tim I. 
Rating:
4.0

Customer did not leave a comment.

Brian R. 
Rating:
4.0

let clients know that Samsung Internet browser on cell phone doesn't work for doing the pick up using phone. Need to use the Chrome browser. Took 30 minutes to sort this issue out when went to pick up truck.

David W. 
Rating:
4.0

Customer did not leave a comment.

dennis B. 
Rating:
5.0

Customer did not leave a comment.

Amber G. 
Rating:
5.0

Customer did not leave a comment.

john A. 
Rating:
5.0

bing bang boom, out of the window of my truck. My whole experince with Uhaul has been nothing short of excellent. bravo. good job.

Bruce Y. 
Rating:
5.0

Overall it was a smooth hassle free procedure. They were very accommodating.

Cheryl J. 
Rating:
5.0

When I book a rental for Powell River, don't tell me to drop it off in Courtenay.

David C. 
Rating:
5.0

Paul was a great help.

Michelle D. 
Rating:
5.0

Paul is extremely helpful and knowledgeable. Always a pleasure dealing with him

Keith A. 
Rating:
3.0

Initial online after hours pickup could be improved by submitting drivers license, payment option etc at initial reservation. Was a pain to do that while picking up the truck

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

mike F. 
Rating:
5.0

The only thing it would be nice to have lights near the lock box and on the property, it gets pretty dark at night

Thomas T. 
Rating:
5.0

Cup of coffee and a donut?

brad G. 
Rating:
3.0

Customer did not leave a comment.

Frank H. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Always helpful and quick.

Jeremy P. 
Rating:
5.0

Everything was great. The manager helped me hook up and unhook which was great since he also lifted the cargo trailer onto the truck ball. He was a big help. Thank You.

Dan W. 
Rating:
3.0

Tire pressure sensor needs servicing

Mike J. 
Rating:
5.0

Customer did not leave a comment.

toby M. 
Rating:
5.0

Paul at Vanderkemps was super helpful. Great person and location to deal with.

Al Y. 
Rating:
5.0

Friendly knowledgeable staff. Helpful. Went the extra mile. Top service. Thanks guys.

Chris H. 
Rating:
5.0

Have the agent/dealer answer their phones when they say they are open, Other than that the service was great

Rick T. 
Rating:
5.0

Nothing just the good work up, staff were so helpful and pleasant

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
3.0

They should be more organized and knowledgeable

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

Edwin G. 
Rating:
5.0

Drop off was quick, staff were friendly and efficient!

Maurice K. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

Phyllis L. 
Rating:
5.0

Everything was exactly as i needed it to be. Thank you.

joseph R. 
Rating:
5.0

I had nothing but exemplary service provided by Paul Scott, UHaul company representative. I will definitely rent from there again.

Gerald A. 
Rating:
5.0

Customer did not leave a comment.

Adeola A. 
Rating:
1.0

Customer did not leave a comment.

Harmandeep S. 
Rating:
5.0

Customer did not leave a comment.

hongtkyu L. 
Rating:
5.0

Customer did not leave a comment.

DARREN Y. 
Rating:
5.0

Great service, very helpful!

reiid M. 
Rating:
5.0

Customer did not leave a comment.

Rachael S. 
Rating:
5.0

Customer did not leave a comment.

dylan J. 
Rating:
5.0

Customer did not leave a comment.

Karlie B. 
Rating:
2.0

Customer did not leave a comment.

Lance G. 
Rating:
4.0

Customer did not leave a comment.

George J. 
Rating:
5.0

helped sort out some minor customer service issues. They were super friendly.

Christian H. 
Rating:
5.0

Customer did not leave a comment.

Garry C. 
Rating:
5.0

Great service thanks

David R. 
Rating:
4.0

Customer did not leave a comment.

Dave G. 
Rating:
5.0

Efficient and easy to drop off the unit

David W. 
Rating:
5.0

Customer did not leave a comment.

Uwe H. 
Rating:
5.0

Nothing I can think of. Everything was efficient, smooth, and pleasant.

David R. 
Rating:
3.0

Customer did not leave a comment.

Dave G. 
Rating:
5.0

Customer did not leave a comment.

Darla B. 
Rating:
4.0

Customer did not leave a comment.

Dave G. 
Rating:
5.0

Customer did not leave a comment.

Rebecca K. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Didn't do a walk-around inspection of the truck with me at pickup. This should be mandatory.

stefan S. 
Rating:
5.0

Customer did not leave a comment.

Jasmine S. 
Rating:
4.0

Customer did not leave a comment.

Patrick H. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Knowledgable friendly staff. Great service. Thank you.

mark A. 
Rating:
5.0

Friendly service, highly recommend!

Cori W. 
Rating:
1.0

Stick to your reservations.

Terri T. 
Rating:
5.0

Customer did not leave a comment.

Jarik K. 
Rating:
5.0

Customer did not leave a comment.

matt B. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
5.0

The app did not work for drop off after hours. I had to call customer support and they directed me to a url. The problem occured when I was trying to upload pictures to prove gas meter and mileage. Took the picture, hit OK and nothing loaded and the "Continue" icon remained grey not letting me move on to the next step.

Lucas M. 
Rating:
4.0

Very efficient and easy to get along with on check in, Easy drop off privileges also Would recommend to others

JAKE K. 
Rating:
5.0

Customer did not leave a comment.

randi P. 
No reviews have been submitted for this location.

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