Can't say enough about helpful and accommodating our dealer was. If needed, will definitely use again and would highly recommend to friends.george W.
Customer Reviews for Vans Grocery
(U-Haul Neighborhood Dealer)
Palestine, TX 75803
Services at this Location:
- Mon-Thur: 7 am - 6 pm
- Fri: 7 am - 7 pm
- Sat: 7 am - 6 pm
- Sun: Closed
Special Operating Hours
- 10/6/2022 - 2/1/2025: 6:30 am - 5:30 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jerry J.
Customer did not leave a comment.Ahmad D.
None. Van was very helpfulJohn L.
Customer did not leave a comment.MARK G.
Van was very helpful - he put the trailer on and took it off, and he was extremely flexible.Carrie R.
Easy and fastMurielle A.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.JAMES L.
Great doing business at Van's. Friendly, helpful, and a great place to eat as well!SCOTT ALAN S.
Surprised that the bill had insurance added. I reserved location online. U-Haul contacted me saying specific trailer reserved was not at location. I agreed to renting larger trailer than needed for convenience. Never received any paperwork but surprised to see insurance added to upgraded trailer. Fault U-Haul reservations for that mishapFRANK AMELL III G.
Customer did not leave a comment.Philip W.
Customer did not leave a comment.Bladimir S.
Neches is the place to go for UHaul rentals!. Small town manners and top notch customer service.ROGER L.
N/A because customer's service and service relations was super excellent and satisfiedBABALOLA S.
Van was extremely helpful, even delivering the equipment to us at our hotel since we were stranded. Helpful, friendly and gracious!!richard S.
Customer did not leave a comment.JEFFREY L.
Well just continue to do what you do beening a nice friendly service for your customersCHARLES W.
Customer did not leave a comment.MICHAEL O.
Customer did not leave a comment.ADEBAYO A.
The guys were nice and efficient. You can grab a burger before you saddle up. Overall, a good experience.Scott M.
Customer did not leave a comment.Robin R.
Give extra mileage to account for wrong turns etc.CHRISTINA S.
Customer did not leave a comment.Kenneth M.
Tow dolly was broken and should never been rented out. We were lucky to make it back, as it was broken and had been marked not to rent. The man at the place we rented it was very sweet but he should have known not to rent that to two women traveling alone over 500 miles.LaJana W.
Customer did not leave a comment.MW P.
The equipment was not ready for service to drive. Ass soon as the truck was pulled out on the road the check engine light came on. It took over three hours for the maintenance man could come out and look at it.Janet J.
Customer did not leave a comment.crissy P.
Customer did not leave a comment.Rebecca P.
Customer did not leave a comment.Brandon N.
The trailer leaked and got some of our stuff wet. One of the pladtic binns had 3 inches of watwr in it.Christi P.
great place to rent uhaulgeorge S.
Customer did not leave a comment.regenia P.
No problems were encountered. Customer service was excellent and the 6 x 12 trailer pulled like a dream. I highly recommend this U-Haul dealersidney C.
Mr.Van at Van's Grocery in Neches Tx was very sweet and courteous I will definitely go there again if needed.loretta L.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.Jerri B.
Customer did not leave a comment.Travis B.
I had paid way too much in gas, the vehicle had misfires, & leaky coolant lines. Suspension was shot. I want some of my 700 back from that...Jayson G.
The best rental place i have ever been to. I will be going back theretony H.
Please know that the poor rating for Van's is not how I feel about this location. The owner was kind, helpful and very professional. Unfortunately my experience with this uhaul reservation did not start with or end with such together and caring individuals as he, in fact he was the ONLY individual throughout my experience that would have a top mark rating. However your flawed system does not give me the opportunity to rate the individuals who never showed or the those who wouldnt answer their phones, or those who didnt think it important to inform me of changes to my reservations or any of the many many many uhaul employees I spoke with who heard of my issues and offered a mere "I'm sorry" as compensation for the ridiculousness that continued throughout the entirety of my experience with this company. So unfortunately since writing my review and giving my ratings can only be done to the two locations that I ended up with between headache after headache. I feel I'm forced to give low ratings to those who dont deserve them because I am not allowed to rate those who do. I only ended up using this pick up location (30 miles out of my way) because no one at the original location in Palestine showed up for my appointment and would not answer the phone. Even though they had called, text and emailed a confirmation for the date time and location the night before! The 1 800 line couldnt contact them either and moved my reservation to a location way out of the way NEVER ONCE offering any kind of compensation for the inconveniences.Leigha S.
Customer did not leave a comment.Roger M.
Customer did not leave a comment.Joe E.
Customer did not leave a comment.Matthew P.
Van Brown is the owner/manager of the store and he is the only person I would ever want to deal with. He is nice, understanding and accommodating--plus I felt at home immediately talking to him--and he helped me with getting my vehicle off the tow dolly. Very painless experience and I wish all Uhaul dealerships were run like his!Gary R.
Phone number of drop off location dark and no one to receive truck left with phone app Lication was changed on us we were to drop off in Tyler not Palestine txKathy J.
Really good experienceDANNY J.
Customer did not leave a comment.Yvonne B.
Van was extremely friendly and helpful.James H.
Customer did not leave a comment.Richard S.
The man who runs the place is very friendlyBETH L.
Customer did not leave a comment.Kenneth L.
Customer did not leave a comment.Carl I.