This applies to my online booking, horrible booked equipment for a location near my home pickup 2 pm. Only to receive a call that equipment was not available, but U-Haul said they could provide a truck 30 miles away at Vans, I told them to cancel I wasn’t driving the additional 120 miles to pick up and drop off the van, the U-Haul traffic manager said he would provide credit for the extra mileage. So I was expecting a littler over $100 150 bill. Only to find out after dropping off van with more fuel than it left with that U-Haul charged me over 300 dollars!!!! This is theft and probably common practice for U-Haul as when I called customer service they weren’t surprised at all no help no assistance nothing but further aggravation! Highly advise using another rental company!
Chris H
Vans Grocery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Palestine, TX 75803
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The agent at location was excellent and professional
YVETTE GGreat trailer at a great price. Very nice people to work with.
RONALD BVan went the extra mile to make sure the equipment, was a available for rental!!
PAUL HMr Van is super! Very nice and friendly!
Randy S