Customer Reviews for Van's Hardware
(U-Haul Neighborhood Dealer)

649 reviews

6355 Hwy 41A   Pleasant View, TN 37146

(615) 746-1235

Location Hours

  • Mon-Fri: 7:30 am - 5:30 pm
  • Sat: 7:30 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(615) 746-1235

6355 Hwy 41A
Pleasant View, TN 37146

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5:30 pm
  • Sat: 7:30 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

WANDA S. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

Ty W. 
Rating:
5.0

Friendly helpful staff Great

Lanny M. 
Rating:
5.0

Stronger mattress bags!! It was great for covering....very convenient, however, it was not durable at all. I have a king size mattress and it is very heavy. The bag was all torn up just from loading the mattress.

Kristy F. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
5.0

Text them their location has changed from their reservation.

Chelsey B. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
5.0

Customer did not leave a comment.

Melanie S. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

Arthur G. 
Rating:
5.0

Everything was great and the employees were incredibly friendly. That place was swamped and busy but everyone was spoken to and welcomed.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

Rodney S. 
Rating:
5.0

Nothing. Staff was great and helpful.

Jobie A. 
Rating:
5.0

Customer did not leave a comment.

Chad F. 
Rating:
5.0

Customer did not leave a comment.

Josh R. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
3.0

The 26' GMCs need to be taken out of the UHaul fleet. Every time I have to request a truck, I ask for a Ford because they are newer and have been beaten less than the GMCs. I never have issues when I get one of the Fords. However, every time I am given a GMC, I ALWAYS have at least 1 issue that I have to request roadside assistance for. Part of what was explained to me why I get a GMC most times is because a majority of the Fords are allocated to one-way rentals, and the GMCs are allocated to in-town. The problem with this is even though I may be returning to the same place, I am still traveling about 600 total miles to complete my job. UHaul should take into consideration the intended miles to be driven when setting up the reservation and assigning a truck. I plan to start looking around for other rental companies because I cannot bank on UHaul ever providing me with a reliable truck.

Matt W. 
Rating:
5.0

Van is always a pleasure to do business with.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

Iven H. 
Rating:
5.0

Nothing

Kurt B. 
Rating:
2.0

This location, in the middle of nowhere, was an hour away from our house. How can you improve for the next customer? Don't send them an hour away from their house to pick up a truck. Major inconvenience, when the U-Haul location down the street from us had multiple 26' foot trucks parked on their lot all weekend long.

Ryan P. 
Rating:
3.0

Used the site to return it.

Meghan M. 
Rating:
1.0

Customer did not leave a comment.

AYANA P. 
Rating:
1.0

I AM FROM OUT OF TOWN FROM PICK UP LOCATION I MADE RESERVATIONS AND THE CAR DOLLY WAS NOT WHERE YOU SENT ME TO PICK IT UP I SPENT A LOT OF TIME TRYING TO FIND ANOTHER SPOT TO PICK ONE UP ONCE I FOUND ONE I HAD TO SPEND A LOT OF TIME TRYING TO DOWNLOAD A APP TO PICK IT UP AFTER WE FINALLY PICKED IT UP WE WENT TO DO THE DROP OFF AFTER OUR USE THE PLACE CALLED LOOSEY GOOSEY U HAUL COULDN'T GIVE ME ANYTHING IN WRITING STATING THAT THE EQUIPMENT WAS RETURNED IN GOOD WORKING MANNER. IT WAS OVERALL A HORRIBLE EXPERIENCE

Richard H. 
Rating:
5.0

The staff here are amazing! Super helpful and kind. Made the whole process so much easier.

Preston H. 
Rating:
3.0

Customer did not leave a comment.

Ian B. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
3.0

Customer did not leave a comment.

Helen K. 
Rating:
5.0

Customer did not leave a comment.

charles C. 
Rating:
5.0

Customer did not leave a comment.

Ashley R. 
Rating:
3.0

It could be a little cheaper and it would help if people didn't have to always have major credit cards they could use chime because it's like a major credit card it is backed by Visa that would help especially with reservations and paying without having to go through someone else thanks again

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

ERIC H. 
Rating:
5.0

Everything was perfect.

Drake J. 
Rating:
3.0

It was fine, they called and needed to know if we could return the truck a day earlier because someone else needed it. We dropped it off Saturday evening after hours and dropped the key in the key return slot, so we had no other contact with them.

CHARLES M. 
Rating:
4.0

The guy had the personality of Lurch on the Addams family, but was OK. Had a great typewriter collection. Everything was handled properly and questions answered.

john H. 
Rating:
5.0

I rent Uhauls- this Van's is by far the best! He was a real kind gentleman. Very helpful and that type of service is a rare. This location is a true asset for your company!

Walter L. 
Rating:
5.0

Your website advertises a 17 foot truck which is no longer in your fleet. It would be nice if you updated your site. I have rented a truck from this location and would do so again because they are very friendly, helpful and go out of the way to make sure everything is acceptable.

STEPHANIE J. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

U Haul set up a 10 am pick up at a location that was not open on Sunday, foe a van that was not due back until after they closed, I was very clear that I did not have a smart phone. The Owner Van was very willing to do what was needed to make this work.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

DAWN C. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Alex P. 
Rating:
5.0

Customer did not leave a comment.

Nicholas O. 
Rating:
5.0

Customer did not leave a comment.

FRANK H. 
Rating:
5.0

Customer did not leave a comment.

Taylor F. 
Rating:
5.0

Customer did not leave a comment.

Pamela A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Vehicle was prepositioned and ready to go. It was a good experience.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Leslie B. 
Rating:
5.0

It's always a positive and professional experience at Van's Hardware. Van is very knowledgeable and helpful when renting a UHaul.

REBEKAH N. 
Rating:
5.0

Vans Hardware was the location i rented the truck from. They were very accommodating and I would definitely recommend Vans to family and friends.

JAMES D. 
Rating:
5.0

Excellent service, very professional

Leslie T. 
Rating:
5.0

Customer did not leave a comment.

Ed L. 
Rating:
5.0

Not a thing.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Cheryl L. 
Rating:
5.0

Very friendly and professional staff. Spent a great deal of time making sure everything was satisfactory to me. Great place to rent and great people to represent UHAUL.

WILLIAM P. 
Rating:
5.0

Mr Van was closed but unknowingly to me was still in the store. Mr Van came out and took the keys from me and checked in the truck. Mr Van provided awesome customer service

Charles C. 
Rating:
5.0

Customer did not leave a comment.

janie W. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
4.0

Customer did not leave a comment.

Lynda S. 
Rating:
5.0

Customer did not leave a comment.

DIANA B. 
Rating:
5.0

Quick, pleasant and easy.

LUTHERABNER B. 
Rating:
3.0

Can't rate this location since dropped off after hours

JANUARY S. 
Rating:
5.0

Vans has always been amazing to work with

Art B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD W. 
Rating:
5.0

Customer did not leave a comment.

mary jo B. 
Rating:
5.0

Van's always does a excellent job.

GLENN S. 
Rating:
5.0

Customer did not leave a comment.

MELISA M. 
Rating:
5.0

Very friendly folks here. Would definitely rent here again.

CHARLES G. 
Rating:
5.0

Van was very accommodating and customer friendly! He will work with you on pick up, as well as any needed accessories for your move. I highly recommend Van's Hardware in Pleasant View, TN!

GERALD B. 
Rating:
5.0

Outstanding customer service - fast and friendly. The van ran and handled great, and I was pleasantly surprised with the gas mileage. I would definitely recommend.

PHILLIP C. 
Rating:
5.0

The trailer lights had a problem and they blew a fuse in my truck going down the road

JEFF R. 
Rating:
5.0

Nothing, the gentleman was excellent

MARK B. 
Rating:
5.0

Customer did not leave a comment.

EDDIE L. 
Rating:
5.0

Customer did not leave a comment.

Shanon M. 
Rating:
5.0

Van's Hardware is a throwback to the days of family-owned businesses when the the folks who ran them knew most of their customers, and they treated the customers they didn't know like they did. Everything went smoothly. Van and his staff are the best.

James A. 
Rating:
5.0

Customer did not leave a comment.

sal C. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Everything was great!

GAIL L. 
Rating:
5.0

Great people at Van's!

MICHAEL S. 
Rating:
3.0

Closed when we dropped off trailer so was not able to meet anyone

John V. 
Rating:
5.0

Customer did not leave a comment.

TONY S. 
Rating:
5.0

Customer did not leave a comment.

Temika B. 
Rating:
5.0

Customer did not leave a comment.

SUSAN M. 
Rating:
3.0

Personnel very friendly; however, Google maps has this address incorrect though Van's has tried to let them know. We already went out of our way 20 miles because UHaul gave us misinformation about where we could return truck, then it routed us 3 miles past this location. Horrible UHaul experience for this move! When customers request to drop off at a certain location, you should honor that!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
4.0

Auto dolly electrical system burned out fixes on my truck. This not the fault of the location who rented the equipment. Took vehicle to dealership and determine a second of fuzes installed by me had also been burn out due to hooking up auto dolly to truck electrical system. Told by service manager to never hook up u haul electrical to vehicle. Other than that, everything sent alright.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

MARGARET M. 
Rating:
5.0

This location was very helpful. The owner happened to stay a few minutes late and checked us out. He was very kind and helpful. We were so pleased.

Tim M. 
Rating:
3.0

Hire some employee to only do UHaul during busy times.

JULIE B. 
Rating:
4.0

Provide a location closer to home address. There were other locations closer to my home, but I had to pick up the equipment about a 45 minute drive from my house (instead of the location just 15 min. away).

SHERRI P. 
Rating:
5.0

Customer did not leave a comment.

Crystal V. 
Rating:
5.0

The truck was clean. However, it did not handle very well. Penske trucks drive much smoother. PLUS, there must have been a leak in the back somewhere. It rained after the truck was completely loaded. Some of my boxes got wet. They were packed all the way towards the front. Fortunately, nothing was ruined.

DAGNE S. 
Rating:
5.0

Customer did not leave a comment.

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
No reviews have been submitted for this location.

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