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MICHAEL R.
Customer Reviews for Van's Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Auto dolly electrical system burned out fixes on my truck. This not the fault of the location who rented the equipment. Took vehicle to dealership and determine a second of fuzes installed by me had also been burn out due to hooking up auto dolly to truck electrical system. Told by service manager to never hook up u haul electrical to vehicle. Other than that, everything sent alright.
JAMES L.This location was very helpful. The owner happened to stay a few minutes late and checked us out. He was very kind and helpful. We were so pleased.
Tim M.Hire some employee to only do UHaul during busy times.
JULIE B.Provide a location closer to home address. There were other locations closer to my home, but I had to pick up the equipment about a 45 minute drive from my house (instead of the location just 15 min. away).
SHERRI P.The truck was clean. However, it did not handle very well. Penske trucks drive much smoother. PLUS, there must have been a leak in the back somewhere. It rained after the truck was completely loaded. Some of my boxes got wet. They were packed all the way towards the front. Fortunately, nothing was ruined.
DAGNE S.Everything was perfect!! Second time using and will be using again.
VICTOR H.Mr. Vick made the return process quick and easy.
MICHAEL S.Really helpful and eager to assist - well done!
James N.Incredible nice company. Went way out of their way to help meet my needs. Very happy and have used them and will use them again
CODY K.Everything was handled wonderfully! Very pleased!
CAMERON W.The location was not open. We have rented from them in the past as well and had a good experience.
STEVEN E.Excellent customer service no improvements needed.
YOLANDA G.Everything went without any issues. The uhaul location was very friendly and helpful.
Bret P.Great customer service.
CORY B.Make sure you know what you're going to have for inventory instead of switching trucks twice
Sergio C.I have lived in the Pleasant View area for almost 20 years. Vans hardware store is great for personal service. When it came time to move… I knew I would get my U-Haul from this location. I will miss the area and the great service I always got at Vans hardware.
DAVID M.Extremely friendly personnel and clean store! Gotta love small town folks! :)
Cory P.The staff at Van's hardware was courteous, friendly, and efficient. Highly recommend.
Mark P.He the ability to service more than one customer at a time
Jason F.Picked up UHaul outside of Nashville 2 days after Christmas Day Bombing incident. Van was incredible, his machine wasn't working because ATT was down and he worked with us to get trailer anyway. Superb Customer Service. Highly recommend Van's Hardware.
PATRICK B.It is not a large facility, but that is okay in a small area. Jonathan helped me and was very nice and professional.
EDWARD W.Truck is in need of front end work
JACK E.There is nothing you can improve on at Vans. Van is amazing and so helpful.
Brittany N.Not I g really
BEVERLY S.Great customer service. Very friendly and helpful
Celeste B.Easy quick pickup and return.
Gary S.The folks at Van's were phenomenal. Every single person was exceptionally kind. Excellent service!
Holly M.It is frustrating to request a truck a week in advance and then the day before get a confirmation that the truck pick up location is significantly different that what you requested. There is also no explanation or apology for the inconvenience of the changed location. This leaves no time to try to make alternative plans. I tried to rent a truck two weeks ago and cancelled the Order then because the pickup was an hour away from what I needed and there was not way to change it. This is poor customer service and I will not be using uhaul again.
Brett R.Mr Van was excellent. Highly recommend.
Micheal D.You can charge correct amount.. i was charged 150 dollars over the correct amount for a one day rental with just 22 miles used... we got insurance and a dolly total was supposed to be 103.23 but got charged 175 the 1st day and 78.23 the return day...
thomas J.I had to drive a while to pick-up this truck - 45 miles. Not sure what could be done but if that could be shorter it would be better.
Mark A.Van's is always very helpful and attentive of my needs when I am in need of a Uhaul.
Cassandra K.Better gas mileage. 5mpg was awful. Drove less than 30 miles and used 5 gallons of gas
Thomas A.Van's Hardware is a great place to rent a uhaul from among other things. They have great customer service and a great environment. Love the store and the collectibles on the walls to look at while shopping or checking in for your uhaul needs.
Amanda B.Nothing Van's Hardware was an excellent place to get My Uhual Great Customer Service Clean Truck no wait Time I'm Happy
DEBORAH H.I can't say enough about Vans Hardware and the folks that work there. Even though we realized pretty quick that the mileage was wrong, the owner went above and beyond to find out why this happened and charged us for only what we actually used. Great experience with the drop off!
Kenneth W.Very friendly and informative
Danny M.Van provides excellent customer service ??
CHRISTOPHER M.Great Friendly Folks with Great Equipment!
James W.