Customer Reviews for Vaughn Sales & Service
(U-Haul Neighborhood Dealer)

45 reviews

159 Mill Branch Ln   Hazard, KY 41701

(606) 910-4046

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(606) 910-4046

159 Mill Branch Ln
Hazard, KY 41701

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent service

George K. 
Rating:
5.0

The person in Hazard Mr. Tony is an excellent personality. The madam in return location also nice. Thanks U haul for the excellent service.

George K. 
Rating:
5.0

Customer did not leave a comment.

Tristan F. 
Rating:
3.0

Customer did not leave a comment.

Jerry M. 
Rating:
5.0

Very friendly

TANYA E. 
Rating:
5.0

Customer did not leave a comment.

Shakeithra H. 
Rating:
1.0

My experience was absolutely horrific. Used the uhaul & turned it in an hr before I was supposed to. Vendor screwed up the ticket & put one way when I specifically told them that I was turning it in at a different location. They have charged me an additional $633 stating it was my fault & falsely charged me for 11 days that I did not use the vehicle. I am very dissatisfied with uhaul in general. Uhaul 24/7 customer service is atrocious. Was on hold over 3 hrs before I was finally able to speak to a rep. Been over a week now, issue not resolved & charges still on my account.

Scottie S. 
Rating:
5.0

He was fantastic and super helpful. Hire more people like him!

Jared P. 
Rating:
5.0

Customer did not leave a comment.

Teresa J. 
Rating:
3.0

Customer did not leave a comment.

Cathy G. 
Rating:
5.0

He did everything he could to help me out with the rental. Very professional I will go here for anything I need in the future and will recommend his place to everyone

Bill C. 
Rating:
5.0

The owner was very gracious and helpful. He far exceeded my expectations and made very comfortable atmosphere and my rental experience easy. Thank you I will definitely recommend this location.

Thomas J. 
Rating:
4.0

Check the equipment more thoroughly. We had a severe breakdown

Betty L. 
Rating:
5.0

Customer did not leave a comment.

Molly D. 
Rating:
5.0

Tony was very helpful and helped in loading some heavy items he went way above U-haul service and gave personal help and put the large truck where it need to be for loading my items up. Great experience highly recommend

David P. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

rx discount P. 
Rating:
5.0

Tony was very helpful and made the transaction of renting the truck so easy. I will definitely use his business again.

Diana W. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

Connor F. 
Rating:
5.0

Customer did not leave a comment.

Chastity S. 
Rating:
4.0

Customer did not leave a comment.

Willieth S. 
Rating:
5.0

Very friendly and helpful

lisa H. 
Rating:
5.0

Tony went out of his way to help us out, U-Haul is lucky to have an associate who is not only a veteran, but cares so much about his community. Thank You.

Michael H. 
Rating:
5.0

Super friendly staff! Highly recommend.

Cameron S. 
Rating:
5.0

Customer did not leave a comment.

Shannon S. 
Rating:
5.0

Great staff, very helpful, went out of their way to help even called people trying to help us find a place to rent. Thanks again.

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

pearl C. 
Rating:
5.0

Customer did not leave a comment.

peter H. 
Rating:
5.0

location well maintained and very helpful very nice warm welcoming staff here 5 stars!!

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

Tonsel H. 
Rating:
5.0

Customer did not leave a comment.

steven P. 
Rating:
5.0

Tony was very helpful and accommodating, thank you.

Anthony A. 
Rating:
2.0

Customer did not leave a comment.

samuel C. 
Rating:
1.0

Make sure everything works on the vehicle, we had no air conditioner. I did not have rental for 3 days so I'm being over charged, Vaughn sales and service was supposed to call me right back on something important and I never heard from him. Poorest service ive ever seen

Tammy G. 
Rating:
5.0

Customer did not leave a comment.

RUDY N. 
Rating:
5.0

Customer did not leave a comment.

Rudy N. 
Rating:
5.0

Best Uhaul rental process I've ever been through.

Uriah H. 
Rating:
5.0

Customer did not leave a comment.

gordon C. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Bronson M. 
Rating:
5.0

Tony was more than helpful. Great Job.

Ray E. 
Rating:
5.0

Customer did not leave a comment.

holly L. 
Rating:
5.0

Sales representative went out of his way to help. Thank you.

Mildred C. 
No reviews have been submitted for this location.

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