Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck operated well, but the 12 volt outlets were not able to keep my iPad charged for the 7 hour trip including the usb charger plug.
Wade Myers
Rating:
3.0
Customer did not leave a comment.
Anatoly Shulikov
Rating:
5.0
Customer did not leave a comment.
kathy Mcabee
Rating:
5.0
Customer did not leave a comment.
Nataliya Tkachuk
Rating:
5.0
Customer did not leave a comment.
sTARR Boone
Rating:
5.0
Outstanding customer service
MICHAEL CROWL
Rating:
5.0
Customer did not leave a comment.
JEFFREY VANDERKOOI
Rating:
5.0
Customer did not leave a comment.
Alena DARAN
Rating:
3.0
Customer did not leave a comment.
JEFFREY VANDERKOOI
Rating:
5.0
Customer did not leave a comment.
Logan Adair
Rating:
4.0
Customer did not leave a comment.
Earl Schmidt
Rating:
3.0
Customer did not leave a comment.
Steven Melchor
Rating:
4.0
Customer did not leave a comment.
Marciano Rathunde
Rating:
5.0
Just drop off not open
Jeffrey Rusnock
Rating:
1.0
No one was there to make sure the lights worked. The equipment was all beat up and terrible customer service! Worst U Haul I have ever been to. I asked if they wanted to check over the trailer. They said "No" you're good to go. With no lights working. 0 star for this place!
Tim Brunner
Rating:
3.0
We used the online pick up process and it gave us some issues. I did the initial registration with no issue but was in limbo of what to do next. The pickup vehicle button online was not available until we called customer service and they reviewed the registration and triggered something where I could proceed. A little more description between registration and what to do if pickup vehicle button has not been released to proceed would have saved me a lot of time. All in all, love the flexibility to pick up the truck online during abnormal business hours.
David Hatcher
Rating:
5.0
Customer did not leave a comment.
CHANEE JACKSON
Rating:
5.0
Customer did not leave a comment.
Regis Spears
Rating:
5.0
Customer did not leave a comment.
Kevin Sims
Rating:
5.0
Customer did not leave a comment.
Dawn Sweat
Rating:
5.0
Customer did not leave a comment.
Luis Morales
Rating:
4.0
Customer did not leave a comment.
Jason Foster
Rating:
5.0
Customer did not leave a comment.
Robert Hammond
Rating:
5.0
Customer did not leave a comment.
Richard Gehricke
Rating:
5.0
Customer did not leave a comment.
Anthony Horton
Rating:
1.0
Scheduled pick up was 9am, no one was available to help us until 1030 which put us behind on our move. There was poor customer service. No apology for not being there.
Charles Dooner
Rating:
5.0
Customer did not leave a comment.
Forrest Vance
Rating:
5.0
There was some sand on the driver side floor, but otherwise clean.
Noyra Rodriguez
Rating:
5.0
Customer did not leave a comment.
Rodney Cavaliered
Rating:
5.0
Customer did not leave a comment.
Randall Matthews
Rating:
4.0
Customer did not leave a comment.
ricky eubanks
Rating:
1.0
Customer did not leave a comment.
Claudia Ramirez
Rating:
5.0
Customer did not leave a comment.
Steve Maxwell
Rating:
5.0
The lady there was very friendly and helpful. A nice place.
David Gilbert
Rating:
5.0
Customer did not leave a comment.
Steve Maxwell
Rating:
5.0
Staff was knowledgeable, friendly and professional.
DAVIDALLEN PEREZ
Rating:
5.0
Customer did not leave a comment.
Terry LEWIS
Rating:
2.0
I got charged twice for the same trailer. Please reimburse me for this.
Aleksei Baban
Rating:
5.0
Customer did not leave a comment.
Terry LEWIS
Rating:
5.0
Customer did not leave a comment.
marque kilpatrick
Rating:
5.0
Very helpful during pick up and drop off.
Shaun Howe
Rating:
5.0
Customer did not leave a comment.
Jacob Lassiter
Rating:
5.0
We love working with the people at this location They are super nice and helpful
Scott Franks
Rating:
5.0
Customer did not leave a comment.
Nancy Barbarito
Rating:
4.0
Customer did not leave a comment.
NEIL LOGAN
Rating:
5.0
We had no problems. When we pulled into the lot and were trying to figure out where to go an employee spotted us and immediately directed us. Then he offered to back the trailer in for us which was super helpful. All around friendly guy!
Stephen Porach
Rating:
5.0
Customer did not leave a comment.
CHANDRA Chang
Rating:
5.0
Customer did not leave a comment.
VITALIY ZAGARUK
Rating:
3.0
We were allowed to leave before signing a record of our drop off.
Craig Boehlke
Rating:
5.0
Customer did not leave a comment.
Keith Thomas
Rating:
5.0
Customer did not leave a comment.
James Burrows
Rating:
5.0
Great service, thanks!
Benjamin Woodruff
Rating:
5.0
Customer did not leave a comment.
Harvey McDowell
Rating:
5.0
Trucks are dirty, not this location fault you meed to find a way yo clean these pigs
COLIN TAYLOR
Rating:
1.0
I was cheated on my rental will not use uhaul again
Mark Mitchum
Rating:
5.0
Customer did not leave a comment.
Makayla Rakes
Rating:
5.0
Customer did not leave a comment.
MICHAEL BOYLES
Rating:
5.0
Customer did not leave a comment.
kalyne yvonne Boyles
Rating:
5.0
Customer did not leave a comment.
Michelle Diepholz
Rating:
5.0
Customer did not leave a comment.
Frederick Boyd
Rating:
5.0
Customer did not leave a comment.
michael rudicill
Rating:
5.0
Customer did not leave a comment.
Chris Gerard
Rating:
5.0
Customer did not leave a comment.
Jon Mogridge
Rating:
4.0
Customer did not leave a comment.
Aaron Schrock
Rating:
5.0
Great service .
Daisy Foster
Rating:
5.0
Customer did not leave a comment.
Roland Wieser
Rating:
5.0
Customer did not leave a comment.
Richard Gehricke
Rating:
3.0
We arrived at 4:40 pm and the manager had already left for the day.
Jennifer McDonald
Rating:
5.0
The staff was extremely helpful and kind. I was able to get the equipment I needed in a timely manner. The drop off was also a piece of cake. I will use this location if I need Uhaul services again.
Jennifer Deal
Rating:
5.0
Customer service was SUPERB! It makes a world of a difference and will definitely come back to this location any time I need UHaul! Thank you!
ADAUTO LOURENCO
Rating:
4.0
Additional signage would be beneficial.
Jordan Bailey
Rating:
4.0
Trailer leaked water damaging by Upholstery furniture.
Jodey Harper
Rating:
5.0
Customer did not leave a comment.
Mark Ragard
Rating:
5.0
I had a great experience. From the time I walked in the door, I felt that I mattered and this was a great experience. I would definitely use this location again.
Kevin Trimble
Rating:
5.0
Customer did not leave a comment.
GLORIA SOSSA
Rating:
5.0
This location is gated, so I recommend dropping off here before their closing time.
Tyler Rogers
Rating:
4.0
Customer did not leave a comment.
Avery Currie
Rating:
3.0
It wasn’t too clear where the key drop box was.
Timothy Hilliard
Rating:
5.0
Customer did not leave a comment.
Rosalina Pillot
Rating:
3.0
Customer did not leave a comment.
Lawrence Bearden
Rating:
3.0
Check all the lights. Right turn signal did not work.
James Gregory
Rating:
5.0
Customer did not leave a comment.
Patricia Fowler
Rating:
5.0
Customer did not leave a comment.
Kelly Smith
Rating:
5.0
Customer did not leave a comment.
TIFFANY CHEBEIR
Rating:
5.0
VBW was thorough, professional, very pleasant and accommdating. I'll certainly use them in the future for my U-Haul needs.
Ronald Grande
Rating:
5.0
Customer did not leave a comment.
William Estrada
Rating:
5.0
Customer did not leave a comment.
Jay Haas
Rating:
4.0
The truck was filthy. Trash was left in it. Pics available upon request.
Douglas Timmons
Rating:
3.0
Customer did not leave a comment.
kathi hall
Rating:
4.0
Customer did not leave a comment.
Jane Hennes
Rating:
3.0
The equipment was clean but drove very rough. I am not sure if it was the truck or normal for big equipment such as this
Amy Kimmons
Rating:
1.0
You over charged my card. I brought the uhaul back with more gas than when i got it but you charged me $12. I think uhaul is pertty shady the way you just drop it off but aweek later you charge my card for no reason. Ill never trust uhaul again.
Rudy Martin
Rating:
3.0
Customer did not leave a comment.
Jacob Suppiger
Rating:
5.0
Customer did not leave a comment.
Neveen Habil
Rating:
5.0
Return was very easy and rep was very patient with my terrible reversing skills.