Customer Reviews for Velp Mobil

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Velp Mobil

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Louis C. on

Rating:

They were great.

David N. on

Rating:

Nothing as person very helpful with equipment

Paula S. on

Rating:

Customer did not leave a comment.

Joseph S. on

Rating:

The gentleman who worked at the desk was nice enough, and I've rented enough trailers in the past to come to know what to expect. I've never had it where I had to do my own hook up to my truck. I know how to do it just fine, but I have horrible knees and a L5S1 back fusion. A dead squat of trailers such as these can be quite painful. The wiring for the lights were a joke. There were exposed wires between the harness and main wiring, which I photographed on the inspection. This trailer shouldn't have been allowed to leave, but I didn't have a choice, as my pickup location was changed to here, because apparently in all of the Green Bay locations, this was the only place available they had a 5' x 7' ramp utility trailer during the afternoon. I was late getting back, I had to fart around with the wiring harness ever 20 miles to get the lights to work. Not impressed here.

James M. on

Rating:

Good service but computer issues let me standing and waiting for 30 minutes. A phone call solved the problem. Great people to work with though.

Lukas V. on

Rating:

The people are so friendly and make the experience easy and comfortable. I couldn't be happier with the service received.

Rodney D. on

Rating:

Customer did not leave a comment.

Lukas V. on

Rating:

The self service option is not user friendly. I was not informed where to pick up the key and the site would not even process payment.

Jerome G. on

Rating:

We had the passenger side tire shred during our return trip with the trailer loaded. We had to wait for 1.5 hours for service to arrive and install a new tire onto the existing rim. Upon return to our originating destination and inspecting the drivers side tire on the trailer, we discovered significant checking of the tread around the entire diameter of the tire. We are extremely lucky that the drivers side tire remained intact for the entire trip.

WILLIAM B. on

Rating:

Drop off was quick and simple.

Kimberly M. on

Rating:

Customer did not leave a comment.

MARTY S. on

Rating:

Customer did not leave a comment.

Jason C. on

Rating:

Customer did not leave a comment.

Jordan K. on

Rating:

Customer did not leave a comment.

Dwayne F. on

Rating:

Customer did not leave a comment.

stephen s. on

Rating:

Customer did not leave a comment.

Dena H. on

Rating:

My pick-up location was supposedly closed when I was suppose to pick up. I was suppose to be able to do everything easily through mobile check in. The mobile check-in would not work so I ended up having to go in to the gas station (which was poorly labeled that it was a U-Haul rental place) and had to have the clerk do check-in manually. Well if there were people THERE to do the check in then WHY would I have to do it through the crappy online mobile process that did not even work?! I would much rather work with a person! Moving is stressful enough as it is and this ended up just making it all worse.

Jennifer V. on

Rating:

Gentlemen was very nice and helpful.

Robert C. on

Rating:

Friendly, truck was ready and clean. Thanks, appreciate the good customer service.

Katri B. on

Rating:

Was told to drop off at 2545 velp ave 54303. We went there told us were to park truck. Than told us she didnt have time to check us in to go to another location. There were 2 people sitting in a chair she said she couldn't leave them Wish she would of said that when we first arrive before we parked it.

cher m. on

Rating:

Customer did not leave a comment.

PAUL G. on

Rating:

Customer did not leave a comment.

Thomas S. on

Rating:

1 tire almost flat....3 of 4 rear lights did not work...no help hooking up trailer....piss poor

tom n. on

Rating:

Continue dealing honestly and generously, thank you

Beth S. on

Rating:

Customer did not leave a comment.

GERALD P. on

Rating:

The U Haul store area is not finished yet so went through the gas station. No issue at all, just no formal U Haul store set up yet. Very nice and polite people to work with. Great experience.

Todd P. on

Rating:

Customer did not leave a comment.

Robert W. on

Rating:

Customer did not leave a comment.

joanne r. on

Rating:

The gentleman at this location had not done a truck return that was intended to be returned to another location before. He was very quick to figure it out and get me on my way! Very friendly sland attentive staff. Would recommend.

MATT V. on

Rating:

None. Everything was good