Customer Reviews for Velp Mobil
(U-Haul Neighborhood Dealer)

151 reviews

1855 Velp Ave   Green Bay, WI 54303

(920) 469-3730

Location Hours

  • Mon-Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(920) 469-3730

1855 Velp Ave
Green Bay, WI 54303

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

BILLIE K. 
Rating:
5.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Manny was so nice! I would rent again from this location.

BRANDON M. 
Rating:
5.0

Customer did not leave a comment.

AMY D. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

Tricia A. 
Rating:
5.0

The team at the Mobile gas station was great. Very professional, curtious and helpful.

STEVEN M. 
Rating:
5.0

I would use that location again. They were pleasure to do business with.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

LEAH W. 
Rating:
5.0

Customer did not leave a comment.

ANDREW P. 
Rating:
5.0

Personnel were excellent. So impressed with the customer service!

Catherine M. 
Rating:
5.0

Customer did not leave a comment.

Art C. 
Rating:
3.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Very friendly and easy going.

Zachary C. 
Rating:
3.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD V. 
Rating:
2.0

Make sure that at least the inside of the cab is clean.

David P. 
Rating:
5.0

The gentleman who assisted my dad and i with the 20' van was super friendly and helpful. My had worked with him previously and was also impressed with this man's work.

Craig M. 
Rating:
1.0

Gentleman at this location was rude, verging on condescending. Truck box was not swept out before it was returned to this location, and the man I dealt with didn't seem to think this was a big deal (although he did sweep it out somewhat with a little hand broom). As a customer, if I am going to spend $500 to rent a truck and blankets using mobile pick-up, I don't feel it is going above and beyond to expect that the blankets are already in the truck ready to go. That is not the case at this location, quite the opposite. The blankets are in the building and when I asked if he was putting them in the truck I was told "Do you see what it says on the truck? It says U-Haul. It is self service and you haul your own things." This is unacceptable customer service, and in the future I will go out of my way to not use this location for U-Haul rentals, much less anything else.

Jessica T. 
Rating:
4.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Mobil check in takes too long.

Francis L. 
Rating:
4.0

Customer did not leave a comment.

Cynthia K. 
Rating:
2.0

Location is apart of a gas station. So needing assistance outside of picking up equipment customers won't receive it. In my original reservation I requested assistance loading my car. When I mentioned that he gentleman just said there were no notes, and didn't offer assistance. I had to drive to a different location. One at the new location the car dolly wasn't fully secured. This location should be required to have additional staff to handle just U Haul customers.

TARA C. 
Rating:
2.0

Customer did not leave a comment.

Jennifer K. 
Rating:
4.0

Customer did not leave a comment.

Gregg L. 
Rating:
5.0

Un buen trato un excelente servicio y lo mejor disponibles cuando uno los necesita gracias por su atención

JULIO C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

NORMAN P. 
Rating:
3.0

Customer did not leave a comment.

Donna W. 
Rating:
5.0

Customer did not leave a comment.

DANNY E. 
Rating:
2.0

No help hooking trailer up told to hook up and drive to office so they could take pictures

Steven W. 
Rating:
3.0

Customer did not leave a comment.

David G. 
Rating:
5.0

1 extra employee to reduce interruptions.

STEVEN S. 
Rating:
4.0

The facility was nice, although my reservation for an appliance dolly wasn't available, had to go with a utility dolly instead. The person that ran the facility was extremely nice and very focused on my satisfaction.

John R. 
Rating:
4.0

Customer did not leave a comment.

rebecca K. 
Rating:
3.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

MARK R. 
Rating:
3.0

N/A

John K. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
3.0

For self return only

Mark W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
1.0

Customer did not leave a comment.

Katherine R. 
Rating:
4.0

Truck needs wipers and it shakes between 40 and 55mph

MICHAEL F. 
Rating:
4.0

Customer did not leave a comment.

Judi W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

One of the tie-down ratchets needed lubricant.

TERRY G. 
Rating:
5.0

The 10' truck was clean, well-maintained, and the pickup/dropoff process was efficient and easy.

Jared C. 
Rating:
3.0

Customer did not leave a comment.

MARSHALL F. 
Rating:
4.0

When my mobile app would not respond to the request to take the picture of the instrument panel to verify the mileage, I went inside to ask the desk agent to assist me in finishing my rental. He was unable to help me, either because he didn't have the proper knowledge or desire. I do not know which. I had to wait for 3+ hours until I received notice that my rental was finally finished and I got my receipt showing $0 owed in my email.

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

THERESA S. 
Rating:
4.0

One of the rear lamp was burned out but the most important lights worked. This is a nice trailer and it worked great for hauling a car. The swing down left fender was a nice touch.

Marc W. 
Rating:
4.0

When i made the actual reservation i was brought to a different place and they did not actually have the equipment!! I had the email and text saying i choose the 5-9" trailer with ramp and yea dis not have it. So the hotel 6 rep was nice to cancel the order and redo it all for me.

Aaron H. 
Rating:
4.0

person not wearing a mask

jerry V. 
Rating:
5.0

Customer did not leave a comment.

David Z. 
Rating:
3.0

Somehow when I rented another 26 foot truck on short notice to move out of town, they only set it up for a day. Really? Luckily, I was able to keep it longer.

lisa L. 
Rating:
5.0

We were very pleased with the service at this Velp gas station. They were courteous and helpful. We rented from OTHER locations and were not pleased with the service or availability. Everything went smoothly today.

Anthony S. 
Rating:
4.0

Customer did not leave a comment.

Russell H. 
Rating:
1.0

U-haul retailer added a $25.00 "Safe Tow" Coverage that I did not order during the online ordering process nor did I ask for or did they offer at the store. Please call me on this at 920-621-6389, Eric Schroeder , contract #28866038

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Patricia P. 
Rating:
5.0

Customer did not leave a comment.

Meagan V. 
Rating:
2.0

The truck was littered with trash when I picked it up. The owner seemed put out to help me. Kind of frustrating.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Paul V. 
Rating:
3.0

The manager was not friendly, tried to find every reason to charge more, did not have the required equipment we requested, trailer lights were not working and tried blaming our vehicle but his trailer had spliced wires together. Just not a good experience with them. I would definitely never go to that location again.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

ann G. 
Rating:
5.0

Customer did not leave a comment.

Bernadine B. 
Rating:
5.0

Customer did not leave a comment.

Jay B. 
Rating:
3.0

The key drop off was not visible, I ended up taking it in to the store.

Samantha D. 
Rating:
5.0

Easy and efficient and the person helping us was very friendly!

Gary B. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Kelsey S. 
Rating:
5.0

Customer did not leave a comment.

Stan K. 
Rating:
4.0

Attendant was friendly and helpful. Moving truck was as ordered, in good operating condition. The U-Haul app leave much to be desired.

John C. 
Rating:
4.0

Customer did not leave a comment.

Skye C. 
Rating:
3.0

Customer did not leave a comment.

patricia M. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

The app sucks for Android... Just use the in person option

David B. 
Rating:
3.0

Sanitize your vehicles and clean them Trade your service representatives the customer is always right I found a slip behind the seat that says it was sanitize kind of crumpled up he said there it was sanitized I said no it wasn't my fault I told you I found this behind the seat if it was sanitized it would be on the dashboard not behind the seat the customer is always right

kevin V. 
Rating:
5.0

Great service this time and previous time using this location. Will return in the future.

Amy D. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
3.0

Close all small dealers. THE SUPPORT YOUR COMPANY HAS IS HORRIBLE. I HAD A LIGHTING ISSUE AND BOTH THE LOCAL DEALER AND I TRIED TO REACH PEOPLE IN A NEARBY LARGER DEALER. COULDN'T GET THROUGH. I FINALLY GOT A PERSON I THOUGHT WAS AN EMPLOYEE AT THE LARGER DEALER AND HE TOLD ME SOMEONE COULD LOOK AT MY TRUCK WIRING AND TO BRING IT ON IT. HE OUTRIGHT LIED TO ME. IT WAS A CALL CENTER PERSON WHO PRETENDED THAT HE WAS LOCAL. WHEN I ARRIVED, THERE WAS NO SUCH PERSON NOR WAS THERE ANYONE THERE WHO COULD DEAL WITH MY PROBLEM. HORRIBLE, HORRIBLE SERVICE WHEN IT WAS NEEDED.

CRAIG M. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
4.0

Customer did not leave a comment.

Mark R. 
Rating:
4.0

Customer did not leave a comment.

KARL R. 
Rating:
5.0

Customer did not leave a comment.

Gene G. 
Rating:
5.0

Customer did not leave a comment.

Lanorris W. 
Rating:
5.0

Very friendly, prompt and courteous service. I will recommend to my friends and family.

CHRISTOPHER S. 
Rating:
5.0

The trailer was in good physical shape. However, the prior renter had spilled oil or some other sticky substance on the floor of the trailer. We used some paper towels and soap to clean it up. It was an inconvenience, but we got along fine after that.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

robert G. 
Rating:
5.0

Customer did not leave a comment.

FARHIA H. 
Rating:
2.0

I went to DePere location to reserve trailer. They told me I'm all set. 2 days later I get a call that pick up is at a different location. So from 6 miles away, I went 16 miles away. That I didn't like.

James S. 
Rating:
5.0

Customer did not leave a comment.

Cora M. 
Rating:
4.0

Customer did not leave a comment.

Pratulya P. 
Rating:
3.0

I noticed the gas tank was on empty when I got onto the highway and was shocked that a rental would be allowed to leave with such little gas

ROBERT T. 
Rating:
1.0

I was told that I was returning the rental late even though I was returning it a day early. He told me he would take care of it. I checked my email and there is a recipe for another day worth of charges. When I called I was told it would drop off my card. My card should not have been charged again anyway!! Poor customer service. More worried about his lunch than the customer!!!

Justin E. 
Rating:
5.0

Na

Elmer S. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel A. 
Rating:
5.0

My truck was all ready for me. No waiting at pick up or at return. Excellent experience .

Kim C. 
Rating:
4.0

Customer did not leave a comment.

jennifer B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top