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Johanna O
Customer Reviews for Vene Auto Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a van from U-Haul at this location because I’m new in town, and the experience was terrible. The advertised price was $19.99, but they never clearly explained all the extra charges. I ended up getting charged for mileage at $1.19 per mile, plus additional fees and time charges. By the end of a two-hour rental, my total was close to $100, which is completely unreasonable and very misleading. On top of that, the employee working there didn’t seem to know what he was doing. He acted more like a muscle man than someone who understood customer service or the rental process. Overall, this was a frustrating and overpriced experience. I would never recommend this location to anyone. On a scale of 1 to 10, I would give them a 1.
Kathy JEverything is well fine
JOSE AVery easy for pick up & drop off. I was worried about the whole after hours thing but it was a super easy & simple process. Thank you U-HAUL ❤️
Maria PService at location was terrible/ took almost an hour to get the truck was never told about a deposit/ was NOT given items paid for - cloth pads and dolly. Then the uhaul link / app for pictures didn’t work fully either time! Couldn’t use my $20 gift certificate i was given to use.Most horrendous experience i’ve ever had!
HEATHER BDid not apply my coupon yesterday
MICHAEL B