Customer did not leave a comment.Richard S.
Customer Reviews for Venus Mart & Deli
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don't have customers on hold for 45 minutes when calling the main UHaul number. Require individuals who are responsible for locations that have no on-site staff to answer their phones. I had reserved a UHaul truck from Sheds 123 in Mebane, NC. I received a confirmation number but when I arrived the Uhaul mobile app did not give me a "pick up" link. I called the local number multiple times and then called the main UHaul number and held 45 minutes before finally hanging up. I finally clicked my shopping cart on my account and there was a message that due to demand my truck was not available. I never received a text or email or a call telling me the truck was not available AND there were at least three 15' trucks sitting there in the parking lot. I contacted Venus Mart and Deli directly, and 20 minutes later I'm in one of their trucks. I stage homes, moving vehicles are critical for my work and I was going to lose a job if I had not found a truck. I was very late, but thankful for Venus Mart & Deli for personally taking care of a very frustrated customer.GINGER A.
My original request was a 9' cargo van from Sheds123 in Mebane, NC. I arrived before closing and no one was available to provide me the keys for the van. The reservation was also made incorrectly as I requested the van for 24 hours, Friday 9Apr - Sat 10Apr but was apparently only scheduled until midnight Saturday morning. U-Haul found me another location that would remain open until I could get there (I had walked 2 miles to Sheds123 so that I wouldn't have to leave my car and now had to walk back to drive to a new location so it would not be a quick turnaround) but they did not have the equipment requested. Instead of a 9' cargo van I now had to drive a 10' truck. They also did not fix the reservation duration, only the origination time so I was now responsible for returning the truck at 3:30am. The folks at Venus Mart & Deli were helpful in getting me checked in and on my way, but I also notified them that my reservation duration was incorrect and it was not updated at that time either. I received an email at 3:30am indicating my rental had been updated, but by 7:30am when I called U-Haul again, the duration had not yet been fixed. The representative was able to extend the duration to the originally requested 24 hours and the truck was returned in good condition. I believe I was overcharged for the truck rental though I was told I would still be granted the price of the cargo van. I was also told that there would be a $50 credit toward the reservation given the difficulties in picking up a vehicle and I did not see that come through either. I would like my account reviewed to ensure that the $79 rental charge is accurate and provide the $50 discount committed to me at the time of rearranging my pick-up and drop off location.Amanda H.
Customer did not leave a comment.VALERIE L.
Customer did not leave a comment.Dijuana J.
Customer did not leave a comment.donald D.
Customer did not leave a comment.Glenn D.
Easy to pick up and drop off; no hassles; a pleasure to do business with.James A.
Customer service was awesome. He spent time going over all the details and was patient and understanding. Seeing this was my first time ever renting a uhual... I have no problem telling everyone to use Venus Mart and Deli's Uhual services!!!charlene F.