I am at a real disadvantage to recommend improvement when my experience was so professionally completed. The agent knew what she was doing and performed in a timely manner.Kenneth B.
Trailer Rental & Towing in Newton, MS at Paulines Beauty Supplies
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Newton, MS 39345
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 5.0 Average Customer Rating
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I found the staff very friendly and accommodating yet the store hours were not what I expected when I setup the pickup with the dispatcher that morning. Once the facility opened, the staff was concerned about my happiness and made me feel like a valued customer.Phillip H.
My drop off time was scheduled for 10am. After calling the 800 I found out the location didn't open until 12pm. The left the rental vehicle there but I had paid my $100 deposit in cash. So I had to return to collect my deposit. I returned around 3pm and call the establishment like the contract instructed. There was no answer. I rung the doorbell on the building. No response. So I call the 800 number again to make company aware of what was going on. I was informed that the issue would be escalated because the truck hadn't been checked in yet. I was told that I would receive a call within 48 hours from supervisor but what about my $100?? Later that evening I received call from the drop off location. She said she had a family emergency and where could she mail my check? I told her I could come get it because I was in the area. She rudely explained that she didn't have the cash and she just needed an address to send the check to. I hung up a call the 800 number to verify everything because the lady on the phone was short and rude to say the least.helen W.
Contract with more people like Ms Pauline.Bamous W.
Ms Pauline R. At the Newton Ms location was very helpful, friendly and efficient! ThanksMARY J.
Very nice and prompt service on pick up rates very highHarold C.
Everything workableRaymond B.
No comment necessary.DEBORAH J.
It needs some work on tires.it nearly beat me to death..hard ride Not the rental store's fault.ROGER B.
She is a Pleasure to do business with!!michael H.
Very nice lady and very accommodating.Betty D.
keep up the good serviceCharles D.
Lady was very nice. Did not like that I had to drive way out of the way to pick up the uhaul.Terry A.
Service sucked...don't know if she was coming or going she tells you to do one thing and then changes her mind says one thing and changes her mind the lady just stands and points while talking on the phone...and expects you to disconnect what you bring in... her manager is also rude and says that's how things are at uhaul Like I told him I'll buy my own tow dollyJEFF A.
Best location around ! Todd and Cheryl DennyTODD D.
Service was impeccable and so friendly! Will more than definite use this location again!Todd D.
They were very friendly and professional. I was impressed and would have no problem dealing with her anytime.Jimmy D.
One strap that would hold the wheel to the trailer was broken. The strap that goes over the tire of the vehicle being hauled.jerry M.
I was told to be there at 8 but she didn't open til 9. Mrs. Pauline got open out of her bed and let me in and got me on my way. Now that what you call good services.MARIE L.
This provider extended excellent service, was very courteous and polite and made sure I understood everything clear.WILLA M.
Took about 45 minutes to check out a trailer. Location owner has multiple businesses there including a used furniture store, beauty supply store, income tax preparation and was on the cell phone non-stop while we were there. Two of the trailers were U-Haul and one I guess was a personal trailer. There was only a single drive to a grass field and no way to easily exit the area. We have used U-Haul extensively over the years and this is our first negative review.Everett H.
We advertising please make sure that you explain prices to your customer because I rented the small uhaul and the sign said 19.95 and I was charge 29.95Erica P.
She was very niceDONNA J.