Your representative there Mr. Allen was very good host knew very much a lot about the U-Haul’s that we was using some good tips.
ALBERTO H
Customer Reviews for Vernon Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was supposed to pick up truck on Thursday at 6pm and the keys were not left so I could not pick it up and then was told I had to pick up the next morning. We were on a deadline and had to be done by 2pm so we only got the U-Haul for 4 hours when originally I was supposed to have it for 24 hours. And also the guy was not at the location to get the U-Haul at 9am. Had to wait till almost 10am before he shows up to give me the keys. Very unhappy and think I should be reimbursed some money on this
ANGIE RI had some questions and the owner here was also great would highly recommend using them. I will again
Johathon CExcellent customer service!
Bryce MMy experience with the u haul in vernon was a fabulous experience and would totally be willing to do it again! He was professional, well organized and timely.
Wendy SVery helpful.
Reginald QI never received any money back from my deposit even though I was told they refunded 51 dollars
Trevor WI would have preferred working with a real person instead of doing things online. Plus I do not like having to add a deposit on the prepaid visa card. If you require extra money because of the mileage I would gladly pay for that. —Now I have to wait for you to return my money!
alberto fWhen I went to pickup there was nobody at the office and I had to wait 45 minutes, and I still had to bring it back at 5pm. My suggestion is that it needs to be moved to where someone is actually there during business hours.
Angie RI have always used uhaul and I've moved alot. But this app , I hated it... Couldn't get it to work most of time and the rest of the time I was on the phone.... Other than that, customer service was good, uhaul is good just not the app!!
Tiffany CClinton is always wonderful and very professional. Thanks, Clinton!
Jackie EEXCELLENT!!!
Jay LWas easy to drop off truck and key
Alan JNobody was there and nobody answered the phones.
Kelly BClinton is a great guy and is so helpful. Will use this location in the future.
Jackie ENothing at all. The gentleman was knowledgeable and very friendly..
Max L