Customer Reviews for Vesta Lee Lumber Co
(U-Haul Neighborhood Dealer)

331 reviews

2300 S 138Th St   Bonner Springs, KS 66012

(913) 535-4927

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(913) 535-4927

2300 S 138Th St
Bonner Springs, KS 66012

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA S. 
Rating:
3.0

I had an after hours pick up. Did the online check in and my key wasn't in the box. Sat on hold with Uhaul for 30 minutes before hanging up and calling the lumber yard that is the dealer. There was a voicemail that gave me an emergency contact number. The guy was very helpful but thought my pick up was 8am today, rather than 8pm last night. By the time someone got there to give me tge key and the equipment it was almost 9pm. I only got 23 hours of my 24 hour rental because of course it was still expected back at 8pm tonight.

David P. 
Rating:
3.0

I rated this location as average since we had a drop off therefore we had no contact with the personnel. The location was convenient and there was plenty of room for the equipment.

Shauna W. 
Rating:
5.0

Options for drop off return were helpful.

Pete C. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER K. 
Rating:
5.0

Easy and friendly pick up

Robert I. 
Rating:
4.0

Customer did not leave a comment.

Ray R. 
Rating:
5.0

The customer service rep told me that if I said "I don't know" for dropoff location, that I'd get to pick where I dropped it off. Shortly after I left the pickup location, U-Haul automatically selected my dropoff location!

Stuart J. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
3.0

Not the nicest looking location as it seemed kind of run down.

Liam L. 
Rating:
4.0

The driving area was very dusty. No effort to be cleaned.

JACQUELINE R. 
Rating:
5.0

Customer did not leave a comment.

TODD S. 
Rating:
5.0

Customer did not leave a comment.

Doug K. 
Rating:
5.0

Customer did not leave a comment.

FRANK R. 
Rating:
5.0

Great customer service, helpful and flexible! ... *easy check out and check in

Bradley P. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
4.0

Very nice about me having to go to 3 locations to get a truck i reserved a week ago. Was very friendly in general

Jamie M. 
Rating:
5.0

Customer did not leave a comment.

Doug Y. 
Rating:
5.0

Customer did not leave a comment.

KEVIN L. 
Rating:
5.0

Customer did not leave a comment.

Marco T. 
Rating:
3.0

Person at the desk was friendly, but the person outside was not.

AUSTIN W. 
Rating:
5.0

Not only was check-in a breeze, but I also had a chance to make a new friend in Kansas. Great experience...thanks for the assist U-Haul!!! Marco A. Tapia

Marco T. 
Rating:
5.0

Customer did not leave a comment.

KELVIN V. 
Rating:
3.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

Jerry D. 
Rating:
5.0

Helped me back up the trailer

Candace E. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
4.0

Customer did not leave a comment.

Terry J. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Nathan H. 
Rating:
4.0

Don'T waste the time to pre order with your information and drivers licence. Still had to do all the paperwork and submit licence on arrival. No time was saved doing the pre-order. Had to go to two different places to get the truck and a car dolly. took too much time to get everything checked out and get going.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Louis B. 
Rating:
5.0

Customer did not leave a comment.

BRADY S. 
Rating:
4.0

Customer did not leave a comment.

Paul D. 
Rating:
4.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Ease of check in and return process was outstanding.

Robert B. 
Rating:
5.0

They were quick and efficient.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

Top notch service!

BRENDA T. 
Rating:
5.0

Everyone was very helpful and polite. Excellent job overall. Thank you all

Joseph R. 
Rating:
4.0

The 26ft box truck leaks when raining. We moved on a very rainy day and put two twin mattresses and a bunch of boxes up on mom's attic part of the truck. Upon unpacking we discovered that it leaks both mattresses and all boxes were soaked and ruined. Mutiple wood items were warped because of the water.

Beau S. 
Rating:
5.0

Staff was very friendly, knowledgeable & very helpful!

DOUGLAS Y. 
Rating:
5.0

Customer did not leave a comment.

Amy D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH N. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Quick in and out.

RUSSELL C. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

Its close to my home which makes it convenient. The vehicle was dirty, someone had split a drink and didn't clean it up, so the floorboard and dash were sticky.

Shelly W. 
Rating:
5.0

It was easy and convenient. They were knowledgeable and it made it easy to rent. It was also easy to return. Thank you Jim Sechrist

James S. 
Rating:
5.0

Customer did not leave a comment.

Cheryl W. 
Rating:
5.0

Customer did not leave a comment.

Zakkery S. 
Rating:
5.0

Customer did not leave a comment.

jerry W. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
3.0

Customer did not leave a comment.

SHAWN D. 
Rating:
5.0

Customer did not leave a comment.

GREGORY G. 
Rating:
5.0

Customer did not leave a comment.

jason V. 
Rating:
2.0

Left turn signal on the dolly didn't work. Fron headlights where all mess up. It cost me less with Uhaul to move from stillwater ok to KC than it did from KCK to Levenworth KS. Will not use uhaul again

PHILLIP I. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
4.0

Customer did not leave a comment.

Rachel S. 
Rating:
5.0

Great people and great service! I will use this location Gaian. Thanks a bunch!

Gerald L. 
Rating:
5.0

Customer did not leave a comment.

LISA A. 
Rating:
4.0

Customer did not leave a comment.

Joe P. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Friendly service, helpful, equipment in good condition as I would expect.

Larry B. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Great people A+++

David H. 
Rating:
5.0

Customer did not leave a comment.

Jay F. 
Rating:
5.0

Customer did not leave a comment.

Luke D. 
Rating:
5.0

These guys are so easy to work with. Pick up and drop off were a breeze.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Doug H. 
Rating:
5.0

Great staff.

John M. 
Rating:
5.0

They were very helpful and worked with us when we had to make changes to our reservation.

PAMELA P. 
Rating:
5.0

Fast hookup and dropoff

BRADLEY M. 
Rating:
5.0

Superb service, will definitely use again if I ever need a truck!

Finley H. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

Melissa L. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

The service was excellent, I couldn't be happier about getting the truck rented, Lisa made it very easy.. thank you and God Bless, I hope I don;t need a truck for awhile. The truck was great to drive, the only complaint I wished it had cruise control, it would make maintains speed easier.

JAMES W. 
Rating:
2.0

Customer did not leave a comment.

TERI R. 
Rating:
5.0

Very friendly staff. The guy behind the counter went outside with me and so did another person. They unhooked it and I was on my way.

Terry T. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

LUONG L. 
Rating:
5.0

Customer did not leave a comment.

ANATOLIY P. 
Rating:
5.0

Excellent!

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
2.0

Chris was great!!!! Our overall experience with UHaul in Orlando was a nightmare!!!

Marsheila R. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

This location was a 360 degree different experience versus Orlando Uhaul services.

MARSHEILA R. 
Rating:
5.0

Customer did not leave a comment.

Julie K. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS P. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Overall excellent experience- customer service, location, equipment!

Antoinette C. 
Rating:
5.0

Great customer service.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY P. 
Rating:
5.0

Customer did not leave a comment.

Justin D. 
No reviews have been submitted for this location.

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