Best UHaul location I have ever used! I have moved over 10 times all over the country. This location truly cares and takes care of its customers.
JAMES T
Customer Reviews for Vesta Lee Lumber Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very efficient and friendly
Pat Y.
James BExcellent customer service, very reasonable price, and the trailer was great?
BRIAN HAuto transport had worn tires with one being almost flat upon loading. Had to take it to the nearest air pump upon loading. Person hooking it up at the site didn't hook the brake cable up. I noticed before driving off.
ROBERT CI got in and out in under 5 minutes, the man there was very nice and helpful! Also, the helper who connected and later disconnected the trailer was very helpful too. I'd love to use this location again!
SCOTT SMy ground wire was destroyed. I only had hazard lights. This was not a safe trailer.
SEAN SAmazing people
jose cFriendly staff. Very helpful. Did a great job despite the UHaul website being down and the app not working. Great experience.
Mike DThe people that helped me were great. The only issue was U-Haul website not working correctly.
John HThe website links sent through emails do not work! This seems to be a known issue. I wanted to do the early checkout but this was not possible because I could not access the pre-check forms. I was able to go in at standard check in time and the manager was able to check us in. It did not appear that the faulty links were a new issue or something that only I had trouble with. Please fix the precheck access! Thanks! The truck worked well, the included equipment worked well too. The people at the store were friendly and helpful. These are the reasons I would recommend to a friend.
MEGAN LTruck was dirty and in disrepair, battery wouldn't start the truck after the first time, had to get a jump, tie off bars were broken, the floor was sticky, and the app wouldn't function properly on a fairly new iPhone. I couldn't document any of the issues sufficiently in the app as it would not let me move on to the next screen each time I made a comment of any kind.
Thomas WEverything was great!
Nancy HThey were cool
Damion WAlways a great UHaul rental experience at Vesta Lee Lumber. Staff is extremely friendly and helpful. Highly recommend!
ROGER MWonderful customer service
GEORGE MConvenient location. Customer service was average. Before leaving, agent advised that brake lights were good to go - not the case. After everything was packed up and we were ready to go, brake lights did not engage nor the did the blinkers. Running lights worked. Drove through a storm, things got wet.
Corine KEasy in easy out
CONNIE HWaiting an hour and a half to do mobile check out. It was putting location of the uhaul truck in Africa. Took me an hour to get a hold.of someone who said their having andriod location issues. Would of been nice to let your customers know
JACOB WGreat service. Great people.
Joshua CVery friendly people
David HThe staff at Vesta Lee Lumber Company were terrific! The staff took the time to explain all of the features of my U-Haul rental. I would definitely recommend this location. I will rent from this U-Haul location again.
Edward SI’ve rented from Vesta Lee Lumber multiple times and they are always accommodating.
Dan RThe operation ran smoothly from start to finish. Thank you.
gary eN/A
Kangbao HHad an issue with the mileage I was charged with. We ran 66 miles and got charged for 102. Called and they did nothing. Lost $40 there for one trip I took with the U-Haul.
Trevor SI ordered truck online. It was easy to pick-up and leave to load the truck. I would highly recommend Vesta Lee Lumber Company.
Debra JExcellent customer service and great equipment.
LAWRENCE LThe guys at Vesta Lee Lumber could not have been nicer. Thank you so much.
Julie GExcellent Customer Service
david jGot there, was in an out within minutes, was assisted getting everything hooked up.
Kevin RThe most easy and fast rental I have ever experienced. The staff was wonderful and courteous! Walked in and walked out within minutes. Will definitely go back!
Guadalupe SEVERYTHING WENT SMOOTH AND FAST. GREAT BUNCH OF PEOPLE WITH GREAT ATTITUDES. I WOULD RECOMMEND THEM TO ANYBODY..
JOHN RNothing everything was great
Dale Ha bit slow there on the computer in Bonner Springs
Virginia NI had the truck reserved for three days but we were able to get done in a few hours. They were still open so I called and was able to take it back early. That was greatly appreciated.
Rodney BWe dropped off the trailer after hours and didn’t interact with personnel. It was easy to find and to get in and out though.
Philip TThe check engine soon light was on. The tires were also worn. The online self check-in was great!!
Judy HLocation was great, extremely helpful. Truck was for sure a local only truck. Exhaust leak and fumes in truck with a leak in box. Good thing it was below freezing remaining days. Had tire deflate and location helped me out! Location saved my move.
Andrew SThe truck I was given was a true piece of junk that needs to be retired. It had a horrible exhaust leak that was insanely loud in fact I think I may have lost some hearing as a result of it. Also-inside the cab wreaked of CO2 which was significantly worse when sitting at a stop light-this is not healthy. The check engine light was on the whole time I had the truck and I was afraid we were going to break down the whole time I was driving it-retrospect I should have asked for something better.
Michael VYou might want to instruct renters to stop and check the straps after they have gone a short distance. They usually loosen up. I’m a country boy so I knew this. A person inexperienced at towing might not!
Ed TAgent was very helpful and renting was easy. Trailer performed flawlessly. A good Tow experience.
phil tGood experience. Fast service.
JUSTIN SKind people
Amanda TThe first truck I was given was missing a windshield wiper, they were very accommodating at getting me into a different, perfect truck. Also I had requested a pick up at a different location, I had to pick it up here. I simply agreed because I was moving and needed the truck, because of my inconvenience I was given 20 “free” miles. Seemed like an ok fix I guess until I mapped the location to my old home, 26 miles. So I was upset because out of the gate I would already be paying extra. The man working at this location listed to my worry and he issued me some additional miles. I feel like that was great customer service! Thank you
cheri m