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MARK T
Customer Reviews for Vesta Lee Lumber Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the Great Work.
MICHAEL SQuick and easy transaction. The equipment worked flawlessly.
Jared PFast and easy!
GILBERT RTrailer door mechanism was extremely hard to open; mis-aligned, lack of lubrication.
JOE WNothing needs improvement. Very satisfied and will be renting again end of next month.
jim gThe system wouldn’t let them add the requested SafeMove insurance when I signed the contract and it had to be done in a separate transaction. This was shown and explained by the staff, but with all the convenience stuff corporate has added, it now takes longer to rent a U-Haul than it did 10 years ago. Lose the bells and whistles and make check-out quick and easy.
Nathan HVery professional at this location! Enjoyed dealing with them! Fast service, very organized and staff ready to help with whatever is needed!
BRANDY AI put all my info in online and went in and had to do it all again. Why? What is the point of onlie?
STEVEN GVery accommodating, friendly, and they have a loyal dog named Zeus. Good boi. I had to leave my SUV there for timing reasons. They easily refunded the tow hitch from the booking. They are also a hardware store, which was convenient as I needed a few things.
Dave VBest UHaul location I have ever used! I have moved over 10 times all over the country. This location truly cares and takes care of its customers.
JAMES TVery efficient and friendly
Pat Y.
James BExcellent customer service, very reasonable price, and the trailer was great?
BRIAN HAuto transport had worn tires with one being almost flat upon loading. Had to take it to the nearest air pump upon loading. Person hooking it up at the site didn't hook the brake cable up. I noticed before driving off.
ROBERT CI got in and out in under 5 minutes, the man there was very nice and helpful! Also, the helper who connected and later disconnected the trailer was very helpful too. I'd love to use this location again!
SCOTT SMy ground wire was destroyed. I only had hazard lights. This was not a safe trailer.
SEAN SAmazing people
jose cFriendly staff. Very helpful. Did a great job despite the UHaul website being down and the app not working. Great experience.
Mike DThe people that helped me were great. The only issue was U-Haul website not working correctly.
John HThe website links sent through emails do not work! This seems to be a known issue. I wanted to do the early checkout but this was not possible because I could not access the pre-check forms. I was able to go in at standard check in time and the manager was able to check us in. It did not appear that the faulty links were a new issue or something that only I had trouble with. Please fix the precheck access! Thanks! The truck worked well, the included equipment worked well too. The people at the store were friendly and helpful. These are the reasons I would recommend to a friend.
MEGAN LTruck was dirty and in disrepair, battery wouldn't start the truck after the first time, had to get a jump, tie off bars were broken, the floor was sticky, and the app wouldn't function properly on a fairly new iPhone. I couldn't document any of the issues sufficiently in the app as it would not let me move on to the next screen each time I made a comment of any kind.
Thomas WEverything was great!
Nancy HThey were cool
Damion WAlways a great UHaul rental experience at Vesta Lee Lumber. Staff is extremely friendly and helpful. Highly recommend!
ROGER MWonderful customer service
GEORGE MConvenient location. Customer service was average. Before leaving, agent advised that brake lights were good to go - not the case. After everything was packed up and we were ready to go, brake lights did not engage nor the did the blinkers. Running lights worked. Drove through a storm, things got wet.
Corine KEasy in easy out
CONNIE HWaiting an hour and a half to do mobile check out. It was putting location of the uhaul truck in Africa. Took me an hour to get a hold.of someone who said their having andriod location issues. Would of been nice to let your customers know
JACOB WGreat service. Great people.
Joshua CVery friendly people
David HThe staff at Vesta Lee Lumber Company were terrific! The staff took the time to explain all of the features of my U-Haul rental. I would definitely recommend this location. I will rent from this U-Haul location again.
Edward SI’ve rented from Vesta Lee Lumber multiple times and they are always accommodating.
Dan RThe operation ran smoothly from start to finish. Thank you.
gary eN/A
Kangbao HHad an issue with the mileage I was charged with. We ran 66 miles and got charged for 102. Called and they did nothing. Lost $40 there for one trip I took with the U-Haul.
Trevor SI ordered truck online. It was easy to pick-up and leave to load the truck. I would highly recommend Vesta Lee Lumber Company.
Debra JExcellent customer service and great equipment.
LAWRENCE LThe guys at Vesta Lee Lumber could not have been nicer. Thank you so much.
Julie GExcellent Customer Service
david j